Contact Us

If you have a question regarding an existing booking, please contact the Hotel/guesthouse or the self-catering accommodation directly. You can find the complete contact details in your booking confirmation that was sent to the email address you provided at the time of booking.

If you have any questions regarding the booking procedure or the website in general, please refer to our Help/FAQ section or send us an email to

We respond to emails and requests in the order that they are received. Please expect an answer within 48 hours.

Our office hours are:
Monday – Friday: 9am – 5.30pm
We are based in London, UK.

If you are based in Germany and have a booking enquiry or would like to place your booking over the phone, please call our friendly team on +49 (0) 30 3999 5010.

This service for German guests is offered by Fides Reisen Lufthansa City Centre, Alt-Moabit, 10559 Berlin. A booking fee of 10€ per transaction applies.

LCC Fides Reisen - Office Hours:
Monday - Friday: 10.00 am – 6.00 pm
LCC Fides Reisen are based in Berlin, Germany.

Please note that this is not a customer service number and that our team can only assist you with bookings and reservations.
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