What does "BookDirect" mean?

When you book a room on this website, you are actually making your booking directly with the hotel, B&B or guesthouse or self-catering business at which you will be staying. simply provides the technology, the platform, so to say, to put you, the guest, in touch with excellent places to stay – just like an online matchmaking service! Our B&Bs, hotels and guesthouses can afford to offer you the best rates because they control their rates themselves and because there is no travel agent middleman.

Who should I contact if I have any questions about my booking?

Always contact the hotel/guesthouse or the provider of the self-catering accommodation directly in the first instance. Their full contact details are displayed on the on-screen confirmation at the end of the online booking process and on your booking confirmation that is sent to the email address you provided at the time of booking.

Who should I contact if I have questions or comments about this website?

Contact BookDirectRooms – click “Contact us” at the bottom of this page to send us a message.

Bookings and Cancellations

What credit and debit cards do you accept?

We accept Visa (credit and debit), Mastercard, Maestro, Switch, Solo and Delta cards. Unfortunately we don’t accept American Express, JCB or Diners Cards at this time.

Can I pay a deposit?

Yes, at the moment most of the businesses selling their room on this website accept a small deposit with the balance payable upon departure from the property. Some properties still require full payment at the time of booking. Unlike some other websites, there are no transaction fees or credit card fees payable when booking through

My card has been declined, what can I do?

We use reasonably strict fraud checking procedures to try to identify fraudulent transactions on behalf of our accommodation businesses. If you are having issues booking, we recommend that you try with another valid card, and failing that contact your card issuer who should be able to tell you the exact reason for your card being declined.

I need to change my date of stay – what do I do?

Please contact the hotel/guesthouse or provider of6 the self-catering accommodation directly. They may be able to change your booking. Failing that, they may be able to cancel your booking (subject to their cancellation policy) if they don’t have any more available rooms.

Can I cancel?

You can cancel your booking, subject to the cancellation policy of the individual accommodation business. In certain cases they may keep part of your payment depending on their terms and conditions. These cancellation policies are clearly marked during the booking process - please make sure you read them before you accept them!

Complete Savings

Complete Savings is an online shopping savings programme, offering members great cash rebates at hundreds of well known online retailers, so they can save every time they shop. Members also benefit from:

  • Year-round savings and discounts at over 650 online retailers
  • £15 cash back voucher redeemable when you make a 2nd purchase at your site
  • £10 member bonus towards future purchases at your site each month (not stackable)
  • 20% off Gift Cards

If you have any queries about the programme or your membership please contact the Complete Savings' customer service centre by calling the free phone number 0800 389 6960, emailing or you can visit the website for more information at

My Time Rewards

My Time Rewards is an online leisure savings programme, enabling members to search for offers and discounts on a wide range of leisure and entertainment activities, including restaurants, hotels, days out, pamper treats and more. Members can search for offers by locality and print vouchers directly from the website. In addition to all this, members have access to travel protection benefits such as Journey Delay Protection, Event Booking Protection, Baggage Delay and more.

If you have any queries about the programme or your membership please contact the My Time Rewards Customer Service Centre by calling the free phone number 0800 731 9936, emailing or you can visit the website for more information at
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