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Royal Lodge Ross on Wye
AA 4 Stars Guest Accommodation
Travel accommodation
Guest Rating: 4.2
See all 291 reviews
Symonds Yat East

Ross on Wye, 

Herefordshire, 


HR9 6JL,  United Kingdom
Average Guest Rating for Royal Lodge, Ross on Wye
Guest reviews for Royal Lodge, Ross on Wye are provided by real guests who have actually stayed at the property.
Rooms:
3.9
Value:
4.0
Friendliness:
4.6
Cleanliness:
4.3
Facilities:
3.8
Staff service:
4.5
Location:
4.8
Breakfast:
4.2
Guest Rating:
4.2
From 291 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Neil
Alone
Stayed: Sep '16
4
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
2
Staff service:
5
Location:
5
Breakfast:
2
"Excellent, helpful, and friendly staff all round."
Overnight stay whilst fishing the Wye.… Read more
"Excellent, helpful, and friendly staff all round."
Overnight stay whilst fishing the Wye. Read less
Likes:
I was very impressed by all the staff here, including those in the bar, in the restaurant for dinner, at reception, and breakfast. All the staff went out of their way to be helpful and welcoming.
Dislikes:
Somebody drove into and cracked my car bumper in the car park the on the evening of my stay. I now have to pay to have this repaired.
Guest Review for Royal Lodge, Ross on Wye
Mr
Mature Couple
Stayed: Sep '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great stay good food"
Excellent… Read more
"Great stay good food"
Excellent Read less
Likes:
Lovely room 19 great furniture and a view to die for
Dislikes:
None
Guest Review for Royal Lodge, Ross on Wye
Neil
Mature Couple
Stayed: Aug '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excllent venue for a short break"
Everything was what we wanted, only drawback was the price of food & drinks, in the hotel and the nearby pub… Read more
"Excllent venue for a short break"
Everything was what we wanted, only drawback was the price of food & drinks, in the hotel and the nearby pub Read less
Likes:
Everything, location, views, hotel, food
Dislikes:
Just a little bit expensive
Response from Royal Lodge:
Thank you for your review!
We hope to see you will visit us again soon
Regards,
Guest Relations
Guest Review for Royal Lodge, Ross on Wye
Scott
Mature Couple
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great location, lovely staff, good food and recommend a stay"
Sitting at the bottom of Symonds Yat next to the River Wye I requested a room with a view and we were rewarded with a fantastic room. A four poster bed which we woke up to have two lovely views across… Read more
"Great location, lovely staff, good food and recommend a stay"
Sitting at the bottom of Symonds Yat next to the River Wye I requested a room with a view and we were rewarded with a fantastic room. A four poster bed which we woke up to have two lovely views across the river. We sat at the window in the evening and in the morning just to look at the river. Welcomed on arrival by Sue with a good lunch, a recommendation to walk up to the Yat which had beautiful views and then a great evening meal with a bottle of bubbly to round off a special day. Read less
Likes:
The staff Sue, Sean and Janey looked after us throughout our stay. The monk fish which was recommended was excellent and the breakfast was an excellent standard. A traditional hotel with great service
Dislikes:
None
Response from Royal Lodge:
Thank you for your review!
I will pass on your great praise to the staff members you have mentioned. Our new Oak Suite is also one to look out for if you visit us again.
Regards,
Guest Relations
Guest Review for Royal Lodge, Ross on Wye
Geoffrey
Mature Couple
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great place to stay"
Perfect. Lovely room, very clean and spacious. Great bar and restaurant area, plenty of space with outside terraces for good weather dining. Friendly and helpful staff, nothing is too much trouble.… Read more
"Great place to stay"
Perfect. Lovely room, very clean and spacious. Great bar and restaurant area, plenty of space with outside terraces for good weather dining. Friendly and helpful staff, nothing is too much trouble. Read less
Likes:
Spacious room (The Oak Room) with excellent facilities.
Location - perfect for walks and river activity.
Excellent breakfast.
Dislikes:
The weather - very wet!
Response from Royal Lodge:
Thank you for your review!
I am pleased that you have enjoyed your stay with us, and hope you visit again soon
Find us on Facebook to keep up to date with special offers
Regards,
Guest Relations
Guest Review for Royal Lodge, Ross on Wye
Nicola
Young Couple
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Fantastic hotel in beautiful location"
Stayed overnight with my husband as a mini break! Breakfast was fab, the building improvements are fantastic. Beautiful setting and gardens.… Read more
"Fantastic hotel in beautiful location"
Stayed overnight with my husband as a mini break! Breakfast was fab, the building improvements are fantastic. Beautiful setting and gardens. Read less
Likes:
We were given a free upgrade to the Oak Suite - it was beautiful! Staff were so friendly and helpful at all times. Good was amazing.
Dislikes:
The Wifi really needs to be improved, especially as there's little or no mobile phone signal in Symonds Yat.
Response from Royal Lodge:
Thank you for your review
We are due to be upgraded to faster and more efficient internet very soon, so hopefully this will improve things all round. I hope that you will visit us again soon
Find us on Facebook to stay up to date with all of our special offers & review us on Tripadvisor
Regards,
Guest Relations
Guest Review for Royal Lodge, Ross on Wye
Natalie
Mature Couple
Stayed: Jul '16
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Loved the Bedrooms and Breakfast Room but room for Improvement along the Corridors"
Enjoyed a lovely stay, both rooms 19 and The Oak were delightful rooms. The breakfast/dinner room was also very pleasant/modern. The staff were very friendly and helpful. Unfortunately this standard… Read more
"Loved the Bedrooms and Breakfast Room but room for Improvement along the Corridors"
Enjoyed a lovely stay, both rooms 19 and The Oak were delightful rooms. The breakfast/dinner room was also very pleasant/modern. The staff were very friendly and helpful. Unfortunately this standard is not kept up throughout the corridors to the bedrooms, they are dated and filthy doors to staff rooms are obvious. This area really lets the hotel down and clearly needs some much needed attention. Small old canvases along the corridors are desperately in need of replacing with larger canvases. Read less
Likes:
Loved the view from the windows. We were delighted especially with The Oak Room, which is clearly recently renovated and to a good standard.
Dislikes:
Just the shabbiness/dirtiness of the corridors leading to the bedrooms.
Response from Royal Lodge:
Thank you for your review
I am sorry that your stay with us was not up to expectations. We do have a maintenance team who are continually rotating around the hotel to keep our guest rooms and public areas to a high standard. I will pass on your feedback to them though with the goal of this being addressed as priority.
Regards,
Guest Relations
Guest Review for Royal Lodge, Ross on Wye
Bryan
Mature Couple
Stayed: Jul '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"Good value, great location"
Very nice staff, room and breakfast. Sleep disturbed by children bouncing ball in rom above us at midnight, perhaps signage needed to remind people that there are rooms below them… Read more
"Good value, great location"
Very nice staff, room and breakfast. Sleep disturbed by children bouncing ball in rom above us at midnight, perhaps signage needed to remind people that there are rooms below them Read less
Likes:
Riverside Location
Dislikes:
Noise from room above
Response from Royal Lodge:
Thank you for your review
Any suggestions received from guest from their stays are always welcomed and passed on.
I hope that you will stay with us again soon
Regards,
Guest Relations
Guest Review for Royal Lodge, Ross on Wye
Nicola
Family with young Children
Stayed: Jul '16
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
4
"SLEEP........"
A short family break.… Read more
"SLEEP........"
A short family break. Read less
Likes:
The location and friendliness of the staff.
Dislikes:
I did speak to a gentleman on the reception re. the sofa bed in Room 2, it was really uncomfortable, we ended up putting the mattress on the floor for our son to sleep on.
Guest Review for Royal Lodge, Ross on Wye
Helen
Family with young Children
Stayed: Jul '16
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
5
Breakfast:
2
"We stayed for one night as part of our canoeing holiday."
We stayed for one night as part of our canoeing holiday.… Read more
"We stayed for one night as part of our canoeing holiday."
We stayed for one night as part of our canoeing holiday. Read less
Likes:
The location and that we could moor our canoe right next to the hotel.
Dislikes:
None
Guest Review for Royal Lodge, Ross on Wye
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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