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The Kenilworth Newcastle Upon Tyne
AA 4 Stars Guest Accommodation
Travel accommodation
Guest Rating: 3.7
See all 48 reviews
44 Osborne Rd, Jesmond

Newcastle Upon Tyne, 

Tyne and Wear, 


NE2 2AL,  England
Average Guest Rating for The Kenilworth, Newcastle Upon Tyne
Guest reviews for The Kenilworth, Newcastle Upon Tyne are provided by real guests who have actually stayed at the property.
Rooms:
3.5
Value:
3.7
Friendliness:
4.5
Cleanliness:
4.0
Facilities:
3.5
Staff service:
4.1
Location:
4.2
Breakfast:
4.0
Guest Rating:
3.7
From 48 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Hazel
With a colleague
Stayed: Jan '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Great option for a stay in Jesmond"
The team at the Kenilworth were all - without exception - extremely friendly and helpful during my stay. Nothing was too much trouble. The hotel itself was clean, warm and had good facilities - overal… Read more
"Great option for a stay in Jesmond"
The team at the Kenilworth were all - without exception - extremely friendly and helpful during my stay. Nothing was too much trouble. The hotel itself was clean, warm and had good facilities - overall a great stay. Read less
Likes:
The team were great - very friendly and helpful
High standard of cleanliness
Breakfast options
Dislikes:
None
Guest Review for The Kenilworth, Newcastle Upon Tyne
Kris
Alone
Stayed: Oct '13
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very Nice."
I came over from Australia, and stayed in Newcastle for two nights, picked this hotel from the internet, I was very happy with my stay there.… Read more
"Very Nice."
I came over from Australia, and stayed in Newcastle for two nights, picked this hotel from the internet, I was very happy with my stay there. Read less
Likes:
Great location, nice place, good breakfast, and friendly staff
Dislikes:
None
Guest Review for The Kenilworth, Newcastle Upon Tyne
barbara
Mature Couple
Stayed: Apr '13
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
2
Breakfast:
2
"Very disappointed, expected a much higher standard."
A good welcome by the manager and shown to our room which was clean and the bed very comfortable.… Read more
"Very disappointed, expected a much higher standard."
A good welcome by the manager and shown to our room which was clean and the bed very comfortable. Read less
Likes:
The friendliness of the manager.
Dislikes:
Room very cold despite radiator hot,due to loose sash window in en-suite and no heater. We had to put socks and extra clothes on in bed.Unsightly bare floor in dining room.Kitchen roll for napkin.
Response from The Kenilworth:
We are disappointed to receive this review as this room is well serviced by a large radiator. We are a character property and have retained many original features as well as just having spent the last few months refitting all bathrooms and redecorating all rooms, although we are pleased that the customer found the room very clean and the (brand new) bed comfortable. The floor is stripped wood downstairs, we like it and the comments are purely subjective in relation to this1
Guest Review for The Kenilworth, Newcastle Upon Tyne
Anita
Family with older Children
Stayed: Feb '13
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Daughter attending University Interview"
Myself and my daughter stayed in a family room and the room was more than adequate for our overnight stay. The hotel staff were very friendly and helpful. Breakfast was lovely and there was plenty o… Read more
"Daughter attending University Interview"
Myself and my daughter stayed in a family room and the room was more than adequate for our overnight stay. The hotel staff were very friendly and helpful. Breakfast was lovely and there was plenty of choice. Read less
Likes:
For us it was the convenience of being close to the university and there are local shops and restaurants.
Dislikes:
None
Guest Review for The Kenilworth, Newcastle Upon Tyne
Maxine
Mature Couple
Stayed: Nov '12
4
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Good overall"
Perfectly fine.… Read more
"Good overall"
Perfectly fine. Read less
Likes:
Confortable feel downstairs, nice shower, lovely breakfast
Dislikes:
Bed too soft for me, but that's personal taste. Evening meal - the chips were very overcooked and not nice at all.
Guest Review for The Kenilworth, Newcastle Upon Tyne
Keith
Group of Adults
Stayed: Aug '12
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
Breakfast:
1
"horrible"
We arrived at 11.30pm and had to drag our cases up a dark back lane and through the back entrance which was like a building site! The rooms were average. As the hotel was going through renovations(we… Read more
"horrible"
We arrived at 11.30pm and had to drag our cases up a dark back lane and through the back entrance which was like a building site! The rooms were average. As the hotel was going through renovations(we were not told that when we booked) there was no breakfast area and was told we could only have our breakfasts in our room, which didnt have anywhere to eat. We settled for a bacon sandwich outside the hotel. After asking for our money back we were found rooms in another hotel at their expense. Read less
Likes:
The very friendly but very ashamed morning staff(the manager wasn't going to arrive until later in the day) who did everything they could to resolve the problems.
Dislikes:
We were not there long enough to like anything as they were painting and decorating and when we arrived home my wife noticed she has paint on a brand new cardigan!!!
Response from The Kenilworth:
The renovations we have undertaken were to benefit all guests and, as the booking was online we are unable to advise guests individually of the disturbance to normal service. We are striving to constantly improve The Kenilworth and, although we regret the inconvenience caused, make no apology for updating our facilities. The guests were offered alternative accommodation on arrival but refused! Unsure how rooms can be judged as average then scored a 1!
Guest Review for The Kenilworth, Newcastle Upon Tyne
Mark
Mature Couple
Stayed: Jul '12
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
4
"Not the best decision I've ever made"
Hotel looked fine from the front however on taking the car around to the rear car park it became evident the hotel had seen better days. Hard to find someone to actually check us in. Room was in the o… Read more
"Not the best decision I've ever made"
Hotel looked fine from the front however on taking the car around to the rear car park it became evident the hotel had seen better days. Hard to find someone to actually check us in. Room was in the old attic, floor was uneven, and sloping. Bed was hard as a board and was only better than the floor because of the unknown objects on the floor. Bathroom looked good but needed a proper clean. Same problem when we came to check out, couldn't find a staff member. look elsewhere. Read less
Likes:
Jesmond area was very cosmopolitan, good nightlife, nice restaurants and only a couple of miles from the city centre
Dislikes:
None
Response from The Kenilworth:
We have recently been affected by flash flooding to the rear of the hotel which unfortunately left our car park in a bad state. We were forced to leave the damage until a loss adjuster examined the damage. This is now rectified and the car park thoroughly cleaned. As for the uneven floor, the hotel is a , Victorian conversion and this is slight but unavoidable. The beds are new, in this room,bathroom clean, objects on floor a mystery to us.
Guest Review for The Kenilworth, Newcastle Upon Tyne
isabelle
Mature Couple
Stayed: Jun '12
3
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
2
"friendly"
relaxing and friendly… Read more
"friendly"
relaxing and friendly Read less
Likes:
it was easy to relax as staff were friendlt but inobtrusive
Dislikes:
breakfast could have been of better quality
Guest Review for The Kenilworth, Newcastle Upon Tyne
susan
Family with older Children
Stayed: Apr '12
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
4
"tired"
staff very friendly… Read more
"tired"
staff very friendly Read less
Likes:
nothing
Dislikes:
beds very uncomfortable
no evening eating facilities due to lack of staff
Response from The Kenilworth:
The rooms that these guests were allocated have recently been redecorated and have new bedding, lighting and pictures. In addition, we have just erected new signage, decorated all staircases and landings and had all carpets cleaned or replaced. Not sure how this equates to tired! We are very pleased however that the reviewer rated our breakfast, staff and location highly.
Guest Review for The Kenilworth, Newcastle Upon Tyne
DEBORAH
Family with older Children
Stayed: Feb '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great Location. Fanatastic Staff. Nothing was too much trouble."
I was visiting my son who is at Newcastle University. Stayed Saturday and Sunday Night. I stayed in Room 8 which was a twin room - 2 double beds, on the top floor. Room very pleasant and very clean. U… Read more
"Great Location. Fanatastic Staff. Nothing was too much trouble."
I was visiting my son who is at Newcastle University. Stayed Saturday and Sunday Night. I stayed in Room 8 which was a twin room - 2 double beds, on the top floor. Room very pleasant and very clean. Unlike alot of hotels, there was plenty of tea / coffee / milk available for drinks in the room. Read less
Likes:
The most amazing thing about our stay was the staff. The 3 ladies we met were so kind, helpful and funny. Nothing was too much trouble for them. They had us laughing so much, it made our stay.
Dislikes:
Would have been nice if the owner had made an appearance. I was told he would come up and look at our TV as some of the channels were not working - he never made an apperance at all.
Guest Review for The Kenilworth, Newcastle Upon Tyne
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