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The Black Swan Helston
AA 4 Stars Inn
Bed & breakfast
Guest Rating: 4.7
See all 39 reviews
Gweek

Helston, 

Cornwall and Isles of Scilly, 


TR12 6TU,  United Kingdom
Average Guest Rating for The Black Swan, Helston
Guest reviews for The Black Swan, Helston are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.4
Friendliness:
5.0
Cleanliness:
4.7
Facilities:
4.3
Staff service:
4.8
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.7
From 39 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 Next
Mike
Mature Couple
Stayed: May '17
3
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
5
Cleanliness:
5
Facilities:
2
Staff service:
5
Location:
5
Breakfast:
3
"Nice staff but overall disappointing"
Whilst we don't expect 5 star rating in a pub, we do expect value for money - we felt ripped off. The very 'modestly sized' room was really cheaply furnished with MDF pieces - nothing matched. There w… Read more
"Nice staff but overall disappointing"
Whilst we don't expect 5 star rating in a pub, we do expect value for money - we felt ripped off. The very 'modestly sized' room was really cheaply furnished with MDF pieces - nothing matched. There was one tiny piece of cheap soap - amazingly it looked as though it had previously been used. One of the tubes of bath products was partially used. The quality of the mattress and pillows seemed absolutely basic. Please check the main light in the bathroom: we couldn't get it to work. Read less
Likes:
The staff were very personable and the service was very good as was the cleanliness of the room. The location is excellent.
Dislikes:
Previously used soaps.3 of the 4 egg at breakfast were nearly hard. No marmalade - had to shout through to the kitchen for some.Steak/Guiness pie was probably bought in - it lacked Guiness but chip OK
Guest Review for The Black Swan, Helston
JAN
Alone
Stayed: May '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"great food good position in village"
Good… Read more
"great food good position in village"
Good Read less
Likes:
Friendliness of staff
Dislikes:
Loud music sat evening
Guest Review for The Black Swan, Helston
Joanne
Family with older Children
Stayed: Apr '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Very comfortable 4 day stay, friendly and relaxing atmosphere"
We were made to feel very welcome, slept comfortably and had great breakfasts.… Read more
"Very comfortable 4 day stay, friendly and relaxing atmosphere"
We were made to feel very welcome, slept comfortably and had great breakfasts. Read less
Likes:
I liked the location away from the bigger towns yet accessible to the best of Cornwall.
Dislikes:
Rooms were nice and comfy but I don't think rooms were thoroughly cleaned between days (garbage not removed, sheets not changed, floors not vacuumed).
So could improve there.
Guest Review for The Black Swan, Helston
Keeley
Young Couple
Stayed: Mar '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Home from Home!"
Having had friends and colleagues stay with you it was nice to finally try it ourselves… Read more
"Home from Home!"
Having had friends and colleagues stay with you it was nice to finally try it ourselves Read less
Likes:
Lovely, friendly local pub with rooms
Dislikes:
Couldn't bring my dog with me!
Guest Review for The Black Swan, Helston
Graham
Mature Couple
Stayed: Mar '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"A pleasant,friendly relaxed armosphere."
Two nights / days of reflection following a family funeral… Read more
"A pleasant,friendly relaxed armosphere."
Two nights / days of reflection following a family funeral Read less
Likes:
Quiet friendly environment
Dislikes:
No
Guest Review for The Black Swan, Helston
nicole
Mature Couple
Stayed: Nov '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Very welcoming manager and staff with exceptional service"
Short stay for one night but very glad we chose this pub. Rooms are clean and earm… Read more
"Very welcoming manager and staff with exceptional service"
Short stay for one night but very glad we chose this pub. Rooms are clean and earm Read less
Likes:
The staff and chips!!
Dislikes:
None
Guest Review for The Black Swan, Helston
Peter
Alone
Stayed: Nov '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Good food and drink, friendly and helpful service."
Gweek is not one of the most picturesque Cornish villages, but is an interesting place and a great base for exploring the Lizard and Helford.
I spent three very pleasant nights in the inn. It seemed… Read more
"Good food and drink, friendly and helpful service."
Gweek is not one of the most picturesque Cornish villages, but is an interesting place and a great base for exploring the Lizard and Helford.
I spent three very pleasant nights in the inn. It seemed to be a busy place,the staff were excellent and the food and drink good. Read less
Likes:
Staff friendly and helpful. I had two dinners here with friends and everyone enjoyed their meal. Especially the chips!
Dislikes:
None
Guest Review for The Black Swan, Helston
Martin
Alone
Stayed: Nov '16
5
Would recommend to others.
Rooms:
5
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Divine"
From arrival to the end superb service from all food to die for.
Will be back with wife for leisure.… Read more
"Divine"
From arrival to the end superb service from all food to die for.
Will be back with wife for leisure. Read less
Likes:
All of it
Dislikes:
Deliveries at 5-39am under my room
Guest Review for The Black Swan, Helston
Keeley
Alone
Stayed: Oct '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
"Fabulous, thank you"
A brief overnight visit to see friends… Read more
"Fabulous, thank you"
A brief overnight visit to see friends Read less
Likes:
Incredibly friendly and flexible
Dislikes:
Just a shame it wasn't longer
Guest Review for The Black Swan, Helston
John
Mature Couple
Stayed: Oct '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent venue"
Stayed 2 nights. Staff, mgt and owners all very friendly and welcoming. Really good service, good menus and excellent value for money. If we are down in Cornwall again would definitely stay here and r… Read more
"Excellent venue"
Stayed 2 nights. Staff, mgt and owners all very friendly and welcoming. Really good service, good menus and excellent value for money. If we are down in Cornwall again would definitely stay here and recommend to others. Read less
Likes:
Everything!
Dislikes:
No
Guest Review for The Black Swan, Helston
Page: 1 | 2 | 3 | 4 Next
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