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The Old Court House Ross on Wye
AA 3 Stars Bed & Breakfast
Bed and Breakfast
Guest Rating: 3.8
See all 9 reviews
53 High Street

Ross on Wye, 

Herefordshire, 


HR9 5HH,  England
Average Guest Rating for The Old Court House, Ross on Wye
Guest reviews for The Old Court House, Ross on Wye are provided by real guests who have actually stayed at the property.
Rooms:
3.8
Value:
3.6
Friendliness:
4.3
Cleanliness:
3.6
Facilities:
3.4
Staff service:
4.0
Location:
4.2
Breakfast:
4.2
Guest Rating:
3.8
From 9 reviews
Sort:Guest Reviews
Lesley
Mature Couple
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"It was closed"
Arrived around 8pm as it as getting dark having booked earlier that day. The front door was firmly shut and there were no lights on. A sign saying no vacancies hung in the window. Despite knocking,… Read more
"It was closed"
Arrived around 8pm as it as getting dark having booked earlier that day. The front door was firmly shut and there were no lights on. A sign saying no vacancies hung in the window. Despite knocking, ringing on the doorbell and calling noone came. Tried phoning and just got the sound of a fax machine. Asked in a neighbouring hotel if they knew anything which they didn't. They tried to find us alternative accommodation but the whole town was fully booked up. We were basically up **** creek. Read less
Likes:
nothing
Dislikes:
see above
Response from The Old Court House:
We were away on holiday but the accommodation was being looked after by a lady on our behalf. As far as I can ascertain, she checked the bookings at 6.30pm but nothing had come through by then. All I can do is apologise profusely. We also need a holiday but obviously we will have to make sure that things are run more smoothly if we dare to go away again. Very, very sorry.
Guest Review for The Old Court House, Ross on Wye
lesley
Mature Couple
Stayed: Jul '14
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
3
Breakfast:
4
"Did what is said on the tin"
Was ok,… Read more
"Did what is said on the tin"
Was ok, Read less
Likes:
Good base. Good breakfast, host friendly and flexible.
Dislikes:
None
Guest Review for The Old Court House, Ross on Wye
Susan
Mature Couple
Stayed: Jun '14
3
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
3
Location:
5
Breakfast:
4
"Disappointed by the lack of attention to detail considering the room tariff"
Not most welcoming arrival. Had to ring the doorbell on the street door. After that it was difficult to access owners as there was no clear reception area or call system. Same when we left, there was… Read more
"Disappointed by the lack of attention to detail considering the room tariff"
Not most welcoming arrival. Had to ring the doorbell on the street door. After that it was difficult to access owners as there was no clear reception area or call system. Same when we left, there was just nobody about so we just had to leave the key and go. We were made welcome at breakfast which made up for some of our initial disappointment. This was a birthday treat so I expected to receive better service for rate paid. No hot water in bath/sink on evening.Stale water left in kettle. Read less
Likes:
Friendly reception at breakfast, tasty breakfast, bed clean although the springs could be felt. Great location and lovely interesting building. Ross is a lovely town and excellent base for exploring
Dislikes:
No toiletries (not even soap), only 4 small milk cartons (enough for one tea/coffee each). Light bulb out in bedside lamp and over mirror in bathroom, TV very small, cobwebs in bathroom. No hot water.
Response from The Old Court House:
Our front door is directly on the High Street. We cannot leave it open otherwise anybody can wander in off the street. As soon as the bell was heard my husband answered the door but it took him slightly longer than usual as he was in the garden. Regarding the toiletries etc, I can only apologise and try and step up to the mark in future. Not a mistake we usually make.
Guests in the bedroom above must have used the hot water for a deep bath and it takes a while for it to heat up again.
Guest Review for The Old Court House, Ross on Wye
Carol
Alone
Stayed: May '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent"
quick visit to see relatives… Read more
"Excellent"
quick visit to see relatives Read less
Likes:
Comfortable room with an excellent 4 poster bed
Dislikes:
None
Guest Review for The Old Court House, Ross on Wye
kevin
Young Couple
Stayed: May '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"GOOD"
GOOD… Read more
"GOOD"
GOOD Read less
Likes:
FRIENDLY
Dislikes:
None
Guest Review for The Old Court House, Ross on Wye
Wells
Young Couple
Stayed: Nov '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Relaxing stay with a heritage feel"
Easy going , very helpful on advice places to eat and visit.
Good traditional breakfast also catering for gluten free.
Most all very friendly .… Read more
"Relaxing stay with a heritage feel"
Easy going , very helpful on advice places to eat and visit.
Good traditional breakfast also catering for gluten free.
Most all very friendly . Read less
Likes:
Staying a old tradition b&b
Dislikes:
No
Guest Review for The Old Court House, Ross on Wye
Mel
Young Couple
Stayed: Oct '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely relaxing place - made to feel very welcome"
We were made to feel very welcome from the moment we arrived. Room was lovely . Worth having room with open fire. We cooked toast and crumpets on fire. Well worth having the toasting package.… Read more
"Lovely relaxing place - made to feel very welcome"
We were made to feel very welcome from the moment we arrived. Room was lovely . Worth having room with open fire. We cooked toast and crumpets on fire. Well worth having the toasting package. Read less
Likes:
Very relaxing would definitely recommend .
Dislikes:
None
Guest Review for The Old Court House, Ross on Wye
christopher
Mature Couple
Stayed: May '13
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
5
Breakfast:
5
"A romantic stay - only a minor grumble"
A two night break to relax and explore.… Read more
"A romantic stay - only a minor grumble"
A two night break to relax and explore. Read less
Likes:
A good base for exploring the local area. Lovely romantic room, 4 poster and a real log fire... right in the middle of Ross on Wye. Owners very friendly.
Dislikes:
No one there to let us in when we arrived. Landlady gone to pick up child from school. Not unreasonable but a note on the door saying ' back in 15 mins' would have been a good idea.
Response from The Old Court House:
'Grumble' noted and will endeavour to leave a note in future. In our defence, the guest did indicate that they would arrive at about 1pm and I didn't leave to collect our daughter until 3pm. Also, our very friendly neighbour took them in and provide them with a mug of tea!
Guest Review for The Old Court House, Ross on Wye
Norah
Mature Couple
Stayed: Mar '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Lovely stay in a great location - the fire in the bedroom was fantastic!"
Thanks to Sue and Tim for a lovely stay in their charming B&B. The room had all that we needed, breakfast was great and the location was fantastic. We loved having the fire in the room after days out… Read more
"Lovely stay in a great location - the fire in the bedroom was fantastic!"
Thanks to Sue and Tim for a lovely stay in their charming B&B. The room had all that we needed, breakfast was great and the location was fantastic. We loved having the fire in the room after days out in the cold weather. I would thoroughly recommend the Old Court House. Read less
Likes:
Everything!
Dislikes:
Nothing!
Guest Review for The Old Court House, Ross on Wye
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