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The Black Horse Canterbury
AA Guest Accommodation
Bed & breakfast
Guest Rating: 4
See all 44 reviews
The Black Horse, 11 and 12 Orchard Street

Canterbury, 

Kent, 


CT2 8AP,  United Kingdom
Average Guest Rating for The Black Horse, Canterbury
Guest reviews for The Black Horse, Canterbury are provided by real guests who have actually stayed at the property.
Rooms:
3.8
Value:
3.8
Friendliness:
4.3
Cleanliness:
4.3
Facilities:
3.8
Staff service:
4.0
Location:
4.5
Breakfast:
3.7
Guest Rating:
4
From 44 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Alice
Young Couple
Stayed: Feb '18
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
3
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
3
Breakfast:
1
"Basic room, basic breakfast"
Stayed for one night while visiting family in Canterbury… Read more
"Basic room, basic breakfast"
Stayed for one night while visiting family in Canterbury Read less
Likes:
N/a
Dislikes:
Very small, pokey room with TINY shower room. Very old fashioned, bad lighting and pretty uncomfortable bed. The breakfast was very uninspiring and certainly would set you up for the day!
Guest Review for The Black Horse, Canterbury
David
With a colleague
Stayed: Feb '18
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Canterbury break"
Short break… Read more
"Canterbury break"
Short break Read less
Likes:
Friendly people, helpful
Dislikes:
None
Guest Review for The Black Horse, Canterbury
John
Mature Couple
Stayed: Feb '18
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
3
"Decent B and B"
Cosy… Read more
"Decent B and B"
Cosy Read less
Likes:
Near town centre
Dislikes:
Breakfast was a bit chaotic one morning, but that was because 2 staff hadn't turned up.
Guest Review for The Black Horse, Canterbury
Noyan
Alone
Stayed: Feb '18
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
2
Cleanliness:
1
Facilities:
3
Staff service:
2
Location:
4
Breakfast:
4
"disappointment"
There were room types when I was reserving the room. I chose double-standard ensuite traditional. There was also a garden room option too. It was slightly cheaper. But I didn't choose that. When we ch… Read more
"disappointment"
There were room types when I was reserving the room. I chose double-standard ensuite traditional. There was also a garden room option too. It was slightly cheaper. But I didn't choose that. When we checked-in, it was a garden room.
No one from the hotel staff was there when we checked-in. Some person who is looking after the b&b checked us in.
I didn't realize that it wasn't the room we choose at that moment because the heating wasn't working so the room was cold and it became our priority. Read less
Likes:
Close to city center
Dislikes:
When we return to the B&B for the first night of two, heating still wasn't working. We couldn't get ahold of anyone that night and my brother slept in a cold room. In the middle of the February.
Guest Review for The Black Horse, Canterbury
Kathy
Group of Adults
Stayed: Feb '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
3
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
4
"Close to town, lovely comfy beds, good continental breakfast and facilities but please sort heating!"
We needed an overnight stay for my daughter's interview in the morning. We didn't know the area.… Read more
"Close to town, lovely comfy beds, good continental breakfast and facilities but please sort heating!"
We needed an overnight stay for my daughter's interview in the morning. We didn't know the area. Read less
Likes:
Great location able to walk to the town. Welcomed initially by receptionist who showed us the room. Great hot drink options.really comfy beds. Good drink options.
Dislikes:
The heating was not on! It was freezing. The receptionist said she would turn it on but butvwhen i went down an hour later she had left no warning. We called number on desk but no response or call bac
Guest Review for The Black Horse, Canterbury
Jacqueline
Alone
Stayed: Jan '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Ideal location also for non-vaction stay"
The hotel has charme and character… Read more
"Ideal location also for non-vaction stay"
The hotel has charme and character Read less
Likes:
The warm welcome and friendliness during the whole stay
Dislikes:
The weather in Jnauary
Guest Review for The Black Horse, Canterbury
Bridget
Mature Couple
Stayed: Dec '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Fabulous lB&B in great spot in Canterbury"
Couple of nights. Close to town and easy access to sights.… Read more
"Fabulous lB&B in great spot in Canterbury"
Couple of nights. Close to town and easy access to sights. Read less
Likes:
Relaxing stay quiet location
Dislikes:
Nothing all great
Guest Review for The Black Horse, Canterbury
David
Group of Adults
Stayed: Nov '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
3
"Location was very close to the town centre, with many retuarants and bars in close proximity."
Good location for visiting the sights of Canterbury. Friendly and helpful staff, who dealt with a few problems very efficiency… Read more
"Location was very close to the town centre, with many retuarants and bars in close proximity."
Good location for visiting the sights of Canterbury. Friendly and helpful staff, who dealt with a few problems very efficiency Read less
Likes:
Convenient and friendly environment
Dislikes:
None
Guest Review for The Black Horse, Canterbury
marta
With a colleague
Stayed: Oct '17
2
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
2
Staff service:
1
Location:
4
Breakfast:
3
"lovely place with poor basis services"
the room was fine but the shower didn't work property, one morning I didn't have electricity in our room and I don't know why we did not have the right to ask for breakfast apart from the free.
to s… Read more
"lovely place with poor basis services"
the room was fine but the shower didn't work property, one morning I didn't have electricity in our room and I don't know why we did not have the right to ask for breakfast apart from the free.
to sum up; i am very disappointed with the place. Read less
Likes:
the room
Dislikes:
None
Guest Review for The Black Horse, Canterbury
Pauline
Mature Couple
Stayed: Sep '17
4
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Room rather small but clean and comfortable."
A base to stay whilst visiting family.… Read more
"Room rather small but clean and comfortable."
A base to stay whilst visiting family. Read less
Likes:
Quiet location but close to centre.
Dislikes:
None
Guest Review for The Black Horse, Canterbury
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