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Bel & The Dragon Cookham
Self Assessed 4 Stars Guest House
Inn
Guest Rating: 4.4
See all 113 reviews
High Street

Cookham, 

Berkshire, 


SL6 9SQ,  United Kingdom
Average Guest Rating for Bel & The Dragon, Cookham
Guest reviews for Bel & The Dragon, Cookham are provided by real guests who have actually stayed at the property.
Rooms:
4.3
Value:
4.1
Friendliness:
4.7
Cleanliness:
4.6
Facilities:
4.4
Staff service:
4.5
Location:
4.6
Breakfast:
4.4
Guest Rating:
4.4
From 113 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Andrew
Young Couple
Stayed: Sep '16
1
Would not recommend to others.
Rooms:
4
Value:
1
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
1
Location:
4
Breakfast:
2
"Our wedding night stay was very disappointing due to poor customer service by the on duty manager"
Our bags were dropped off the day of our wedding with the staff. When we arrived, after closing, everywhere was locked up and we had to find alternative lodgings. This was partially our fault. However… Read more
"Our wedding night stay was very disappointing due to poor customer service by the on duty manager"
Our bags were dropped off the day of our wedding with the staff. When we arrived, after closing, everywhere was locked up and we had to find alternative lodgings. This was partially our fault. However the staff did not make an attempt to contact us or leave any instructions regarding entering the building. The next morning we were told we could keep the room to freshen up and change. The on duty manager (Alexia) made no attempt to discuss what happened or apologise for any inconvenience. Read less
Likes:
Charlotte who originally dealt with us when we telephoned from our alternative lodgings was very concerned and apologetic and demonstrated excellent customer service.
Dislikes:
Duty manager displayed poor customer relationship management. Service at breakfast was very poor. We also lost a pair of earrings and after calling the pub nobody has returned our call with a status.
Guest Review for Bel & The Dragon, Cookham
Daphne
Alone
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
5
Staff service:
4
Location:
5
Breakfast:
5
"Cosy and quaint with excellent food"
returning customer, came for the food and pretty rooms :)… Read more
"Cosy and quaint with excellent food"
returning customer, came for the food and pretty rooms :) Read less
Likes:
excellent breakfast, beautiful ambience in the rooms.
Dislikes:
None
Guest Review for Bel & The Dragon, Cookham
Raonull
Young Couple
Stayed: Jul '16
1
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"It was basically a sauna"
We wer very much looking forward to staying with you, but were sorely disappointed. Why is it so hot?! All the windows open, so lots of noise from the road - bu it was truly the hottest room I have ev… Read more
"It was basically a sauna"
We wer very much looking forward to staying with you, but were sorely disappointed. Why is it so hot?! All the windows open, so lots of noise from the road - bu it was truly the hottest room I have ever been in, probably got about 2 hours sleep and couldn't wait to get out of there.
coming down to breakfast in the morning the radiator at the bottom of the stairs was on full! In july! You guys need to sort it out. Read less
Likes:
Location is nice as was the garden outside. Your bar was run on the saturday night by the local 6th form stoner.
Dislikes:
None
Guest Review for Bel & The Dragon, Cookham
Kelly
Young Couple
Stayed: Jun '16
4
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"More of a restaurant than a hotel"
Weekend break to get away from it all to explore the surrounding area of Cookham and Marlow. The Bel and Dragon is more of a restaurant with rooms. There are lots of staff many of whom were unable to… Read more
"More of a restaurant than a hotel"
Weekend break to get away from it all to explore the surrounding area of Cookham and Marlow. The Bel and Dragon is more of a restaurant with rooms. There are lots of staff many of whom were unable to meet our needs with answering questions about the local area or even managing to order a taxi! Our room felt as though we had everyone sat in the bar below us in our room. The manager on duty the next morning was happy to swap our room to a room at the back which was much quieter and bigger! Read less
Likes:
The location met our needs and the breakfast was tasty although the service from waiting staff wasn't the best, youngsters not sure what they should be doing.
Dislikes:
The room we stayed in (named Stanley) was tiny for the price! It was at the front of the building meaning that there was a lot of noise from the traffic and people smoking outside.
Guest Review for Bel & The Dragon, Cookham
Caroline
Alone
Stayed: Jun '16
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
2
Cleanliness:
3
Facilities:
3
Staff service:
1
Location:
3
Breakfast:
4
"Unfortunate"
I had booked a 2 night stay to visit the Stanley Spencer Gallery & Windsor Castle.… Read more
"Unfortunate"
I had booked a 2 night stay to visit the Stanley Spencer Gallery & Windsor Castle. Read less
Likes:
The efficiency of service staff was good.
Dislikes:
Unfortunately I had the misfortune to have an accident on the second day of my visit & was admitted to hospital, from then on staff were not helpful.
Guest Review for Bel & The Dragon, Cookham
Liz
Alone
Stayed: Jun '16
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
5
Breakfast:
4
"Very impersonal experience"
Didn't seem to be expecting me or know my name although booked and money taken several months previously. Focus seemed to be on the restaurant and bar which looked very nice. Felt totally invisibl… Read more
"Very impersonal experience"
Didn't seem to be expecting me or know my name although booked and money taken several months previously. Focus seemed to be on the restaurant and bar which looked very nice. Felt totally invisible as a guest and even when I booked out nobody seemed to know my name and wasn't asked if I enjoyed my stay or had a good time. Not the service I would expect for a hotel charging these prices. Everyone was pleasant but seemed totally indifferent or unaware I was a resident, Read less
Likes:
Not a lot to be honest. The room was clean and the bathroom nice but the carpets and chair were stained. Breakfast was good. The garden looked lovely. Room was absolutely stifling hot.
Dislikes:
The coffee machine wasn't working, Arrived after travelling to find no food available as kitchen was closed until 6. The blind was broken and room very stuffy and cluttered.
Guest Review for Bel & The Dragon, Cookham
Rachel
Alone
Stayed: May '16
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Little Things"
A relaxing evening before working next day.… Read more
"Little Things"
A relaxing evening before working next day. Read less
Likes:
The evening meal was excellent quality. Very good ingredients and it was served hot.
Dislikes:
The kettle used for tea at the top of the stairs needs a descale; horrible cups of tea with white film on the top.
Guest Review for Bel & The Dragon, Cookham
Allan
Mature Couple
Stayed: May '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great stay"
We were warmly welcomed and looked after through out our stay. We were in Stanley so the room was a bit small compared to the others how we this did not detract from a wonderful stay… Read more
"Great stay"
We were warmly welcomed and looked after through out our stay. We were in Stanley so the room was a bit small compared to the others how we this did not detract from a wonderful stay Read less
Likes:
Everything the service in particular
Dislikes:
Room size
Guest Review for Bel & The Dragon, Cookham
Michelle
Young Couple
Stayed: May '16
1
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
1
"Beautiful location and building but service let it down"
Check in OK, but 4 staff behind the bar but it took someone to be asked to check us in. Room quirky due to age of building, clean and comfortable bed. Tea and coffee facilities needed in room and not… Read more
"Beautiful location and building but service let it down"
Check in OK, but 4 staff behind the bar but it took someone to be asked to check us in. Room quirky due to age of building, clean and comfortable bed. Tea and coffee facilities needed in room and not on the communal landing. Poor night sleep due to noise from the bar after 11pm. Most disappointing was the breakfast. Breakfast area not set up for start of service, no milk for cereal, sugar and teaspoon for the tea and bread for the toast. Needed to ask for everything. Service very slow Read less
Likes:
The beautiful old building
Dislikes:
The noise from the bar, the lack of tea and coffee in the room but must of all the really bad unorganised breakfast.
Guest Review for Bel & The Dragon, Cookham
Colin
Mature Couple
Stayed: May '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Enjoyable short break in a nice country inn"
2 nights bed and breakfast. Supper 1 night in dining room… Read more
"Enjoyable short break in a nice country inn"
2 nights bed and breakfast. Supper 1 night in dining room Read less
Likes:
Room comfortable, large en suite. Breakfast and dinner both excellent. Picturesque village.
Dislikes:
Would normally expect tea making facilities in the room.
Guest Review for Bel & The Dragon, Cookham
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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