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The Ship & Castle Congresbury
AA 4 Stars Inn
Hotel
Guest Rating: 4.1
See all 18 reviews
The Ship & Castle, High Street

Congresbury, 

City of Bristol, 


BS49 5JA,  United Kingdom
Average Guest Rating for The Ship & Castle, Congresbury
Guest reviews for The Ship & Castle, Congresbury are provided by real guests who have actually stayed at the property.
Rooms:
4.3
Value:
4.2
Friendliness:
4.6
Cleanliness:
4.2
Facilities:
4.1
Staff service:
4.3
Location:
4.2
Breakfast:
4.1
Guest Rating:
4.1
From 18 reviews
Sort:Guest Reviews
Page: 1 | 2 Next
Helena
Mature Couple
Stayed: Jun '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Impressed with staff"
Friendly staff and excellent food.… Read more
"Impressed with staff"
Friendly staff and excellent food. Read less
Likes:
The staff were very polite and friendly.we had a good night sleep a very good english breakfast. Will recommend, excellent
Dislikes:
No
Response from The Ship & Castle:
Thankyou for such an amazing review, I will pass your comments on to the team.
We look forward to welcoming you back!
Guest Review for The Ship & Castle, Congresbury
Mike
Alone
Stayed: Jun '18
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Good rooms and excellent food"
Work… Read more
"Good rooms and excellent food"
Work Read less
Likes:
The food
Dislikes:
None
Response from The Ship & Castle:
It was a pleasure having you as our guest,
We look forward to welcoming you back soon!
Guest Review for The Ship & Castle, Congresbury
Shirley
Mature Couple
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent. Very pleasant staff in a newly refurbished hotel, restaurant and bar."
Booked one night pre holiday stay as close to Bristol Airport. Would love to spend more time here as staff were so welcoming, breakfast was freshly cooked and excellent. Extremely comfortable furnishi… Read more
"Excellent. Very pleasant staff in a newly refurbished hotel, restaurant and bar."
Booked one night pre holiday stay as close to Bristol Airport. Would love to spend more time here as staff were so welcoming, breakfast was freshly cooked and excellent. Extremely comfortable furnishings.
The local village had lots to offer within a walking distance. Read less
Likes:
The place was clean, staff friendly and knowledgeable. Excellent for pre airport journeys. We can't wait to go back and spend time there in the summer in their garden
Dislikes:
Bathroom was cold under foot and heating in bedroom was timed and pretty low temperature. Otherwise nothing disliked.
Response from The Ship & Castle:
It was lovely to meet you both, and we look forward to welcoming you both in the summer, just don't forget the bus timetable!!!!!!!!!! I will look into the heating issues, as a matter of urgency, as your room is usually significantly,the hottest! As for the bathroom, I cant stand stone tiled floors either, a lovely frilly bath mat suits me, but apparently frilly bath mats aren't in keeping with the look of the room!!!!!!!!!!
Guest Review for The Ship & Castle, Congresbury
Sally
Mature Couple
Stayed: Mar '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Cosy and comfortable"
Stayed overnight after attending a funeral on a very cold, windy and snowy day.… Read more
"Cosy and comfortable"
Stayed overnight after attending a funeral on a very cold, windy and snowy day. Read less
Likes:
Room was very cosy and warm and staff very friendly and amenable.
Dislikes:
None
Response from The Ship & Castle:
It was a pleasure having you as our guest, We look forward to welcoming you again, but hopefully for a happier occasion!
Guest Review for The Ship & Castle, Congresbury
Howard
Mature Couple
Stayed: Jan '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Comfortable and Pleasant"
Very convenient, nearby to the family we were here to visit.… Read more
"Comfortable and Pleasant"
Very convenient, nearby to the family we were here to visit. Read less
Likes:
The staff were friendly and the ambience welcoming and comfortable.
Dislikes:
Bottled water in the bedroom would have been a nice touch, though we were able to buy some from the bar.
Response from The Ship & Castle:
Thankyou for choosing to stay with us, it was a pleasure having you as our guests. Thankyou for your feed back......Bottled water in the rooms.... good idea, I'll look into it! We look forward to your next visit. Mark Green, Manager
Guest Review for The Ship & Castle, Congresbury
Mike
Group of Adults
Stayed: Aug '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
3
Breakfast:
5
"An excellent hotel – a perfect base for visiting the area."
It was a really very pleasant surprise. The junction seemed very busy but the hotel is so good that this fact pales to insignificance.… Read more
"An excellent hotel – a perfect base for visiting the area."
It was a really very pleasant surprise. The junction seemed very busy but the hotel is so good that this fact pales to insignificance. Read less
Likes:
Staff and food.
Dislikes:
No. Please do not radically change anything. It was value for money, particularly the food. If this changes, i.e. more expensive, then it would be a less attractive location.
Guest Review for The Ship & Castle, Congresbury
Jennifer
Family with older Children
Stayed: Aug '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Nice and comfortable"
Stayed for 1 night just so we could experience the beach scene at Weston Super Mare. Quite cosy and would come back again.… Read more
"Nice and comfortable"
Stayed for 1 night just so we could experience the beach scene at Weston Super Mare. Quite cosy and would come back again. Read less
Likes:
Nice big rooms with good facilities.
Dislikes:
Wifi signal too weak to connect at night but fine in the morning.
Guest Review for The Ship & Castle, Congresbury
Trish
Alone
Stayed: Oct '13
2
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
2
"Very disappointing and I wished I had not paid in advance as I would not have paid the full price on"
This is the 2nd time i have stayed at this venuw but I am afraid I do not think i will return again dur to complete lack of sleep. In the morning I wanted to wash my hair but there was NO hairdryer.… Read more
"Very disappointing and I wished I had not paid in advance as I would not have paid the full price on"
This is the 2nd time i have stayed at this venuw but I am afraid I do not think i will return again dur to complete lack of sleep. In the morning I wanted to wash my hair but there was NO hairdryer. Read less
Likes:
The food in the resturant and the staff were very helpfull for my evening meal.

As i was so tired in the morning i felt sick, so I took adantage of your take away bacon sandwich.
Dislikes:
There was no hairdryer and I was in rom 4 and who ever was stopping in the room above me was walking aound from 10.00om until 1.15am and the floor boards were creaking which kept me awake.
Guest Review for The Ship & Castle, Congresbury
Matthew
With a colleague
Stayed: Jun '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"very good value , the room the food the staff, all very impressive"
Comfy bed and the room was better than a lot of the run of the mill hotels I have stayed in. The breakfast was enjoyable and staff very helpful.… Read more
"very good value , the room the food the staff, all very impressive"
Comfy bed and the room was better than a lot of the run of the mill hotels I have stayed in. The breakfast was enjoyable and staff very helpful. Read less
Likes:
The good nights sleep.
Dislikes:
No
Guest Review for The Ship & Castle, Congresbury
Tim
Young Couple
Stayed: May '13
1
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
1
Cleanliness:
3
Facilities:
2
Staff service:
1
Location:
5
Breakfast:
4
"disappointing; our first and last stay."
A difficult visit due to a family bereavement, which was made harder by our experiences at the ship & castle. The shower failed to work in our room so we were moved, to another room where the shower a… Read more
"disappointing; our first and last stay."
A difficult visit due to a family bereavement, which was made harder by our experiences at the ship & castle. The shower failed to work in our room so we were moved, to another room where the shower also did not work. We did not waste our time complaining a second time as management were not particularly sympathetic the first time we had problems, even when those problems were on the day of the funeral. Read less
Likes:
The breakfast and the very helpful, smart and decent lad who served our breakfast on both mornings. Pay rise for him please.
Dislikes:
None
Guest Review for The Ship & Castle, Congresbury
Page: 1 | 2 Next
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