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Pier House Hotel Charlestown
Visit Britain 3 Stars Hotel
Hotel
Guest Rating: 4.3
See all 191 reviews
Harbour Front

Charlestown, 

Cornwall and Isles of Scilly, 


PL25 3NJ,  England
Average Guest Rating for Pier House Hotel, Charlestown
Guest reviews for Pier House Hotel, Charlestown are provided by real guests who have actually stayed at the property.
Rooms:
4.2
Value:
4.0
Friendliness:
4.5
Cleanliness:
4.6
Facilities:
4.1
Staff service:
4.5
Location:
4.8
Breakfast:
4.4
Guest Rating:
4.3
From 191 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Joanne
Family with young Children
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
4
"Short stay"
Comfortable… Read more
"Short stay"
Comfortable Read less
Likes:
Room clean, well furnished, facilities good,
Dislikes:
Noise and smell from kitchen, unable to keep windows open because of smell & noise
Guest Review for Pier House Hotel, Charlestown
Graeme
Mature Couple
Stayed: Aug '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
3
"Easy and comfortable"
Ideal break on passage to Cornwall… Read more
"Easy and comfortable"
Ideal break on passage to Cornwall Read less
Likes:
The grand entrance up the steps to the bathroom!
Dislikes:
None
Guest Review for Pier House Hotel, Charlestown
Zoe
Mature Couple
Stayed: Jul '14
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
4
"Will not be coming back."
We were on our Honeymoon travelling around Devon & Cornwall and The Pier Harbour Hotel was by far the worst hotel that we stayed in. The room was so small and the bed was very uncomfortable, the view… Read more
"Will not be coming back."
We were on our Honeymoon travelling around Devon & Cornwall and The Pier Harbour Hotel was by far the worst hotel that we stayed in. The room was so small and the bed was very uncomfortable, the view from our small window was of a roof and we were above the kitchen, so when we opened the window the smell of fried food came into our room and there was noise of pots and pans crashing and banging. This was not what you expect to have when you informed the hotel that you were on your honeymoon. Read less
Likes:
The food was good.
Dislikes:
Yes we stayed in Room 17......it was very small, the bed was uncomfortable and we had no view from our window and we were above the kitchen with fried food smells coming into our room.
Guest Review for Pier House Hotel, Charlestown
gary
Mature Couple
Stayed: Jul '14
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
5
"fantastic location - rooms need updating"
we stayed for 2 nights in July - the location is absolutely fantastic - but the room we had (rm 26) needs modernising.… Read more
"fantastic location - rooms need updating"
we stayed for 2 nights in July - the location is absolutely fantastic - but the room we had (rm 26) needs modernising. Read less
Likes:
location
Dislikes:
room
Guest Review for Pier House Hotel, Charlestown
PAUL
Mature Couple
Stayed: Jul '14
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Friendly"
nice to unwind… Read more
"Friendly"
nice to unwind Read less
Likes:
Good location to sit and watch the world go by.
Dislikes:
None
Guest Review for Pier House Hotel, Charlestown
david
Alone
Stayed: Jul '14
3
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
4
"Needs bringing into 21century"
Rooms ok staff friendly when engaging customers but too busy decking who was doing what shift and when, too many old staff dress code old fashioned. Noisy children running up and down room above all… Read more
"Needs bringing into 21century"
Rooms ok staff friendly when engaging customers but too busy decking who was doing what shift and when, too many old staff dress code old fashioned. Noisy children running up and down room above all night bar could have better range of spirits very basic. Read less
Likes:
Great location rooms clean a tidy great view.
Dislikes:
Menu ok presentation old fashioned I asked for small portion and was given a huge one when I challenged staff they just said ohh that's Cornish portions wine list expensive for average supermarket w
Guest Review for Pier House Hotel, Charlestown
Paul
Alone
Stayed: Jul '14
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Ideal spot if you're a walker or want to enjoy coastal views."
The Hotel was ideally situated for me as I was undertaking the SW Coast Path walk. It was comfortable accommodation had helpful staff and good food.… Read more
"Ideal spot if you're a walker or want to enjoy coastal views."
The Hotel was ideally situated for me as I was undertaking the SW Coast Path walk. It was comfortable accommodation had helpful staff and good food. Read less
Likes:
I received a friendly welcome & the service was everything you hope for; helpful, friendly & efficient. Breakfast was good with the added benefit of a lovely sea view out of the restaurant
Dislikes:
It was rather off-putting to find a notice saying I 'may prefer to use the air-conditioning rather than open the window to prevent smells from the kitchen coming in'. A shame given the heat.
Guest Review for Pier House Hotel, Charlestown
Caroline
Young Couple
Stayed: Jul '14
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Helpfulness"
Lovely bright clean hotel we had room 14 not the best view but the room was immaculate, staff very friendly in all areas of the hotel, we will definitely visit again but try to book a room with a view… Read more
"Helpfulness"
Lovely bright clean hotel we had room 14 not the best view but the room was immaculate, staff very friendly in all areas of the hotel, we will definitely visit again but try to book a room with a view. Read less
Likes:
Very helpful send friendly staff,
Dislikes:
Just the room view no 14
Guest Review for Pier House Hotel, Charlestown
Austin
Mature Couple
Stayed: Jul '14
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Lovely relaxing 1 night break"
Getting away for a night by the seaside without children! Very friendly staff and a newly refurbished room allowed for a very relaxing mini-break. Highly recommended though it would have been nice to… Read more
"Lovely relaxing 1 night break"
Getting away for a night by the seaside without children! Very friendly staff and a newly refurbished room allowed for a very relaxing mini-break. Highly recommended though it would have been nice to have some view (even of rooftops) - we did not expect a sea view but our room had very high up windows to go over the kitchen roof so no view to speak of at all, but at least there were flower pots on the raised roof outside. A thoughtful touch. Read less
Likes:
The hotel staff were particularly friendly and helpful. The hotel is in a lovely location on Charlestown harbour with good facilities and excellent bistro food - we did not try the main restaurant.
Dislikes:
The room was above the kitchens so there was noise from the extractor (not overnight though) and high up windows.
Guest Review for Pier House Hotel, Charlestown
Dave
Mature Couple
Stayed: Jul '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Normal level of high standards"
Have never visited this hotel in summer and was a bit worried standards would not be as high as previous visits. Need not have worried, from the moment of walking through the front door the welcome an… Read more
"Normal level of high standards"
Have never visited this hotel in summer and was a bit worried standards would not be as high as previous visits. Need not have worried, from the moment of walking through the front door the welcome and everything else was great and staff,room and food just as before. Read less
Likes:
Everything
Dislikes:
No
Guest Review for Pier House Hotel, Charlestown
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