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Commercial Hotel Penzance
Visit Britain 4 Stars Guest Accommodation
Inn
Guest Rating: 4.3
See all 155 reviews
13 Market Square, St Just

Penzance, 

Cornwall and Isles of Scilly, 


TR19 7HE,  England
Average Guest Rating for Commercial Hotel, Penzance
Guest reviews for Commercial Hotel, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.3
Friendliness:
4.6
Cleanliness:
4.4
Facilities:
4.0
Staff service:
4.5
Location:
4.5
Breakfast:
4.6
Guest Rating:
4.3
From 155 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Paul
Mature Couple
Stayed: Jul '14
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Good catch up!"
Brilliant and people in village lovely and friendly.… Read more
"Good catch up!"
Brilliant and people in village lovely and friendly. Read less
Likes:
First time in Cornwall and will return :)
Dislikes:
Room smaller than expected but not a problem really, black out blind a good idea for rooms at front as street lights very bright!
Guest Review for Commercial Hotel, Penzance
RJE
Mature Couple
Stayed: Jul '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"Few days stay en route to Islesof Scilly"
Visiting around area… Read more
"Few days stay en route to Islesof Scilly"
Visiting around area Read less
Likes:
Restesteraunt. Breakfast. Superb towels.
Dislikes:
There was nowhere to hang the really good sized towels after use and in consequence these ended up being draped around . A free standing towel rail in the bedroom would be very helpful .
Response from Commercial Hotel:
Thank you for your constructive comments. We're glad that you enjoyed your stay with us and have already booked for your summer break in 2015. Thank you.
Guest Review for Commercial Hotel, Penzance
Damien
Alone
Stayed: Jun '14
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Great value for money"
Very pleasant, great location and welcoming staff.… Read more
"Great value for money"
Very pleasant, great location and welcoming staff. Read less
Likes:
The room was very comfortable and well maintained. Breakfast was very good.
Dislikes:
No
Response from Commercial Hotel:
Thanks for your very positive comments. We are very glad that you enjoyed your short stay with us.
Guest Review for Commercial Hotel, Penzance
Jane
Mature Couple
Stayed: Jun '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"unusual circumstances"
My partner was doing a charity bike ride to Lands End, so I had driven down ahead of him and booked into a single room. He was due to join me the following day where we would move into a twin room for… Read more
"unusual circumstances"
My partner was doing a charity bike ride to Lands End, so I had driven down ahead of him and booked into a single room. He was due to join me the following day where we would move into a twin room for a second night. All was good until I had a call at 2.30am to say he had had an accident and had been taken to hospital. I had to leave all my belongings in the room and dash off. When I called later to tell them I was not going to make the check out time, they couldn't have been more helpful. Read less
Likes:
The staff moved all my clothes etc into the new room as we were so late in getting back from the hospital. they didn't complain and were very understanding.
The food is excellent.
Dislikes:
None
Response from Commercial Hotel:
Thanks for the review. We are an inn and until we co-opted a corner of the Lounge dining room as our reception the only other option was to come to the bar. As most guests tend to be checked in by 7pm this isn't normally a problem at all as this dining area does not get busy until then. However I do agree for late check ins particularly in our very busy Summer periods it is awkward and we will take note and find a way around this.
Guest Review for Commercial Hotel, Penzance
neil
Alone
Stayed: Jun '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"left galaxy tablet in room"
Really like the place. Good staff vefy friendly. I left my galaxy tablet in the room. Theyemailed my and phone my home number within an hour of leaving so I was able to go back and get it. Excellent s… Read more
"left galaxy tablet in room"
Really like the place. Good staff vefy friendly. I left my galaxy tablet in the room. Theyemailed my and phone my home number within an hour of leaving so I was able to go back and get it. Excellent service. Read less
Likes:
See above, love the fruit at breakfast, and good real ale, in the eve I g of course
Dislikes:
Np
Response from Commercial Hotel:
Thank you for leaving us a your comments. Our housekeeping staff are very quick to pick up on lost property items and all valuable items are immediately brought to the office for us to contact guests.
Guest Review for Commercial Hotel, Penzance
ronald
Mature Couple
Stayed: May '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great Value"
Very clean throughout, excellent service, very friendly staff, good room and facilities.… Read more
"Great Value"
Very clean throughout, excellent service, very friendly staff, good room and facilities. Read less
Likes:
Quiet friendly environment, good food and nice bar.
Dislikes:
None
Response from Commercial Hotel:
Wow thanks for the glowing review. We are so glad you enjoyed your stay with us. Perhaps we might be neighbours sometime in the not to distant future??!?
Guest Review for Commercial Hotel, Penzance
Bob
Alone
Stayed: May '14
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Good food, friendly staff and excellent location within St Just."
Four days drawing and painting some of the many spectacular coastal views which are easily accessed from St Just.… Read more
"Good food, friendly staff and excellent location within St Just."
Four days drawing and painting some of the many spectacular coastal views which are easily accessed from St Just. Read less
Likes:
Convenience of location and availabilty of other pubs restaurants and shops.
Dislikes:
No chair in the bedroom which meant having to lie on the bed to read or watch television.
Response from Commercial Hotel:
Thank you for your very positive review. This is our small single room so yes there is only a stool at the table. We do however have sofas in 2 rooms downstairs and a bar where guests of the inn can sit. Had we been made aware of the possible saniflow blockage during your 5 night stay, we are sure that it could have been dealt with quickly as our plumber lives in St Just. This has now been sorted and we can only hope that future guests will follow our instructions as the use of these systems.
Guest Review for Commercial Hotel, Penzance
Robert
Mature Couple
Stayed: Apr '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A very comfortable night in a very welcoming hotel"
Very pleasant. Just what we were after… Read more
"A very comfortable night in a very welcoming hotel"
Very pleasant. Just what we were after Read less
Likes:
Quiet clean comfortable hand.
Dislikes:
Excellent breakfast.
Response from Commercial Hotel:
Thank you for leaving us such great review scores. We are so glad that you enjoyed your stay. Hopefully we will be able to welcome you back to the Commercial in the near future.
Guest Review for Commercial Hotel, Penzance
Avril
Mature Couple
Stayed: Mar '14
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
3
Breakfast:
5
"This was a value for money break in order to walk more of the South West Coastal path."
We arrived Sunday with plans to walk three days but weather was too wet first day so only achieved 17 of the planned 30 miles. Ate an excellent meal in the hotel each evening.… Read more
"This was a value for money break in order to walk more of the South West Coastal path."
We arrived Sunday with plans to walk three days but weather was too wet first day so only achieved 17 of the planned 30 miles. Ate an excellent meal in the hotel each evening. Read less
Likes:
The ready access to good quality food and a regular bus route.
Dislikes:
The weather!
Response from Commercial Hotel:
Thank you for leaving a review
Guest Review for Commercial Hotel, Penzance
Carolyn
Group of Adults
Stayed: Mar '14
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"great service brillliant position, fantastic scenery, what more could you want."
Wethought everyone was very friendly. We ate here and the food was very good as was the cornish breakfast. We were able to do lots of walking and enjoyed the overall atmsphere of the village. Went to… Read more
"great service brillliant position, fantastic scenery, what more could you want."
Wethought everyone was very friendly. We ate here and the food was very good as was the cornish breakfast. We were able to do lots of walking and enjoyed the overall atmsphere of the village. Went to the local art gallery and were made to feel very welcome. we will definitely return and have told many of our friends they need to go Read less
Likes:
The hotel was centrall located and gave us the option of lots of different walks which we all loved.
Dislikes:
Nothing
Response from Commercial Hotel:
We are so glad that you enjoyed your visit to our inn. Thank you for leaving us such a glowing review.
Guest Review for Commercial Hotel, Penzance
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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