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The Commercial Penzance
Visit England 4 Stars Guest Accommodation
Inn
Guest Rating: 4.4
See all 234 reviews
13 Market Square, St Just

Penzance, 

Cornwall and Isles of Scilly, 


TR19 7HE,  United Kingdom
Average Guest Rating for The Commercial, Penzance
Guest reviews for The Commercial, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
4.1
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.5
Facilities:
4.0
Staff service:
4.6
Location:
4.5
Breakfast:
4.6
Guest Rating:
4.4
From 234 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Rachael
Group of Adults
Stayed: Oct '17
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Lovely, homely all-round stay"
We have stayed at The Commercial on several occasions and have never been disappointed. Check-in was delayed slightly because the member of staff was covering the busy bar as well, but the staff, room… Read more
"Lovely, homely all-round stay"
We have stayed at The Commercial on several occasions and have never been disappointed. Check-in was delayed slightly because the member of staff was covering the busy bar as well, but the staff, rooms, drinks and food were all lovely. Very welcoming! Read less
Likes:
Everything!
Dislikes:
It was a little chilly in the rooms initially, but they did warm up and were then toasty warm
Response from The Commercial:
Thank you for your valued feedback. We are delighted that you enjoyed your stay with us. We are an inn and in quieter periods of the year yes our bar staff do cover the reception especially on check in days as such as yours when we were only expecting 3 rooms to come in.
Guest Review for The Commercial, Penzance
RICHARD
Mature Couple
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"very good"
lots to do at Sennen Cove… Read more
"very good"
lots to do at Sennen Cove Read less
Likes:
seeing the family
Dislikes:
pity about brian
Response from The Commercial:
Thanks for your great feedback scores Who is Brian????
Guest Review for The Commercial, Penzance
Mike
Mature Couple
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Always a pleasure to stay here."
Great value for money we've stayed at the Commercial a number of times.… Read more
"Always a pleasure to stay here."
Great value for money we've stayed at the Commercial a number of times. Read less
Likes:
Very friendly. Cannot do enough for the guests
Dislikes:
None
Response from The Commercial:
Thanks for this fabulous feedback
Guest Review for The Commercial, Penzance
susan
Mature Couple
Stayed: Oct '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Friendly, responsive staff, excellent breakfast & dinners in a location convenient to all the sites"
Photographic holiday… Read more
"Friendly, responsive staff, excellent breakfast & dinners in a location convenient to all the sites"
Photographic holiday Read less
Likes:
The location very convenient for us and everything was nearby. Great breakfasts and the evening dinners top notch. But best of all was your staff's professionalism and friendliness
Dislikes:
Rm 9 had very thin curtains that couldn't block the sodium street lighting and kept us awake. Noisy plumbing (mascerator?. Extraction fan did not appear to work/cope.
Guest Review for The Commercial, Penzance
LESLIE
Mature Couple
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
4
"Just the ticket For a cycling stopover"
overnight stay as part of a Cornwall cycling holiday… Read more
"Just the ticket For a cycling stopover"
overnight stay as part of a Cornwall cycling holiday Read less
Likes:
Great evening meal
Dislikes:
None
Response from The Commercial:
Thank you for leaving you scores
Guest Review for The Commercial, Penzance
Peter
Mature Couple
Stayed: Sep '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
4
"A great stay"
A couple of days walking the coastal path.… Read more
"A great stay"
A couple of days walking the coastal path. Read less
Likes:
A pleasant room.
Dislikes:
caught the staff short for afternoon tea.
Service was slow.
Response from The Commercial:
Apologies for the errors in the above response this should of course read "we are delighted that you enjoyed your stay" .
Guest Review for The Commercial, Penzance
Martin
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great stay"
Really enjoyable place to stay, very welcoming, good food and friendly, helpful and cheerful staff. We thoroughly enjoyed ourselves.… Read more
"Great stay"
Really enjoyable place to stay, very welcoming, good food and friendly, helpful and cheerful staff. We thoroughly enjoyed ourselves. Read less
Likes:
The attitude of the staff, who were constantly helpful and cheerful.
Dislikes:
None
Response from The Commercial:
Thank you for this fantastic feedback. Hopefully we will welcome you back again sometime in the future.
Guest Review for The Commercial, Penzance
Simon
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Nice location,, friendly staff and excellent food."
A lovely chilled out week.… Read more
"Nice location,, friendly staff and excellent food."
A lovely chilled out week. Read less
Likes:
As above really, nothing was too much trouble for the staff. Bar was reasonably priced and friendly. Plenty of local characters in there.

Rooms were super clean.

Free car parking was good.
Dislikes:
Nothing. This place was spot on for us.
Response from The Commercial:
Thank you for this fantastic feedback. We are really please that you had such a great stay with us. Thanks again.
Guest Review for The Commercial, Penzance
Sylvia
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"St Just at the Commercial in the sun."
Lovely clean family room number 11 lovely bedding and matching bedside lamps fabulous shower and plenty of toiletries provided .Breakfast the following morning was first class.… Read more
"St Just at the Commercial in the sun."
Lovely clean family room number 11 lovely bedding and matching bedside lamps fabulous shower and plenty of toiletries provided .Breakfast the following morning was first class. Read less
Likes:
Nice room and lovely Cornish breakfast.
Dislikes:
No
Response from The Commercial:
Wow thank you for this huge vote of approval. We are absolutely delighted that you so enjoyed your overnight stay with us. Thank you for taking the time to leave us your thoughts.
Guest Review for The Commercial, Penzance
Peter
Group of Adults
Stayed: Jul '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Be aware not in Penzance and located in seedy area with low tolerance for international travelers."
Disappointing stay with no facilities (lounge converted into restaurant for locals and drunk locals in pub). Very young servers who seemed completely overwhelmed. Told us manager had left and they wer… Read more
"Be aware not in Penzance and located in seedy area with low tolerance for international travelers."
Disappointing stay with no facilities (lounge converted into restaurant for locals and drunk locals in pub). Very young servers who seemed completely overwhelmed. Told us manager had left and they were unable to process our bill. We had to ask 3 times for final statement. Plumbing very poor with garberator that randomly turned itself on in middle of night. Drain smells and sticky table tops finished us off. Read less
Likes:
Lobster salad was good
Dislikes:
Plumbing, uneven floors, tiny bathrooms with foul odour. Situated in rough area with traffic late into night and drunk locals fighting and yelling in street.
Response from The Commercial:
Utterly dumbstruck by this! St Just and the Commercial are in no way "seedy"! We are a 4 star rated inn and have held this for a number of years. These guests stayed on a Sunday and Monday night and there was absolutely no drunkeness or fighting absolutely anywhere in ours or in the town. I think there was maybe an underlying problem all round in that they had mistakenly booked rooms in an inn in St Just and not a hotel in Penzance! As an inn we are not obliged to provide a separate guest Lounge
Guest Review for The Commercial, Penzance
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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