13 Market Square, St Just
Penzance,
Cornwall and Isles of Scilly,
TR19 7HE, United KingdomAverage Guest Rating for The Commercial, Penzance
Guest reviews for The Commercial, Penzance are provided by real guests who have actually stayed at the property.
| Rooms: | | 4.1 |
| Value: | | 4.4 |
| Friendliness: | | 4.7 |
| Cleanliness: | | 4.5 |
| Facilities: | | 4.1 |
| Staff service: | | 4.6 |
| Location: | | 4.5 |
| Breakfast: | | 4.6 |
Guest Rating:
From 259 reviews
Guest Reviews
| John
Mature Couple
Stayed: Aug '18 | |
Would recommend to others.
| Rooms: | | 3 |
| Value: | | 4 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 5 |
| Staff service: | | 5 |
| Location: | | 5 |
| Breakfast: | | 5 |
"OK"
Pleasant stay, ideal for our needs… Read more
"OK"
Pleasant stay, ideal for our needs Read less
Dislikes:
Noisy toilet in room next door
Guest Review for The Commercial, Penzance
| Tony
Mature Couple
Stayed: Aug '18 | |
Would not recommend to others.
| Rooms: | | 2 |
| Value: | | 3 |
| Friendliness: | | 3 |
| Cleanliness: | | 4 |
| Facilities: | | 3 |
| Staff service: | | 4 |
| Location: | | 3 |
| Breakfast: | | 3 |
"One night stopover"
We booked the only room available which happened to be the smallest room in the Inn, although it did not say this when I booked. The Inn is very pretty outside with lots of flowers everywhere which ma… Read more
"One night stopover"
We booked the only room available which happened to be the smallest room in the Inn, although it did not say this when I booked. The Inn is very pretty outside with lots of flowers everywhere which made it attractive. We ate there and both of us had the steak and ale pie, which was disappointing, very bland. We had very little sleep as an alarm went off in a shop across from our room 3 times during the night , beyond the control pf the inn I know Read less
Likes:
The attractive quaintness of the inn
Dislikes:
the room was too small, and the shower
Response from The Commercial:
Thank you for leaving your review of your one stay in August. We are sorry that you did not enjoy your Steak & Cornish Ale Pie; it is consistently the best seller on our pub classics menu and normally gets great feedback. You did have our very last room on the top floor which had only become available for a one night stay due to a cancellation. Sadly you were not the only couple in St Just kept awake by this alarm going off, half the town were awake. We understand your unwillingness to return.
Guest Review for The Commercial, Penzance
| Kevin
Mature Couple
Stayed: Jul '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 5 |
| Staff service: | | 5 |
| Location: | | 4 |
| Breakfast: | | 5 |
"An ideal start to the holiday"
Have stayed here a number of times on our way to the Isles of Scilly. It is also a good location for exploring the Lands End peninsular and surrounding area. Comfortable and clean accommodation with g… Read more
"An ideal start to the holiday"
Have stayed here a number of times on our way to the Isles of Scilly. It is also a good location for exploring the Lands End peninsular and surrounding area. Comfortable and clean accommodation with good food and friendly staff. Read less
Likes:
All staff were very friendly very pleasant dining area and beautiful well stocked and maintained garden. Very good food and reasonably priced. I would recommend the fresh lobster when available.
Response from The Commercial:
Thanks for this great review of your stay with us here at the Commercial. We can ask no more than to get the recommendation of our returning guests.
Guest Review for The Commercial, Penzance
| Johanna
Alone
Stayed: Jul '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 3 |
| Friendliness: | | 4 |
| Cleanliness: | | 4 |
| Facilities: | | 4 |
| Staff service: | | 4 |
| Location: | | 4 |
| Breakfast: | | 4 |
"Perfect location. Lots of facilities."
Very crisp and clean and light room.… Read more
"Perfect location. Lots of facilities."
Very crisp and clean and light room. Read less
Likes:
Easy to check in and out.
Dislikes:
Steep stairs. Awkward fire door.
Response from The Commercial:
Thank you for this very positive review following your overnight stay in our small double for sole occupancy. We will of course check out the fire door immediately.
Guest Review for The Commercial, Penzance
| Jan
Mature Couple
Stayed: Jul '18 | |
Would not recommend to others.
| Rooms: | | 2 |
| Value: | | 1 |
| Friendliness: | | 2 |
| Cleanliness: | | 2 |
| Facilities: | | 2 |
| Staff service: | | 1 |
| Location: | | 3 |
| Breakfast: | | 2 |
"No value for money"
Automatic check in without passion (I als have to take care of the bar, sorry)… Read more
"No value for money"
Automatic check in without passion (I als have to take care of the bar, sorry) Read less
Dislikes:
Check in
Room
Breakfast
Response from The Commercial:
The problem here arose because this couple were checked into a double room which they had booked online but actually upon arrival insisted they had booked a twin room. We were fully booked so the girl on duty said that her manager would be back in 30 minutes & she may be able to juggle bookings around so that they could have a double. I came back arranged a twin for them & then they returned an hour & a half later & said that they did not want to move! Read all our reviews for a fair overview.
Guest Review for The Commercial, Penzance
| John
Mature Couple
Stayed: Jun '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 4 |
| Friendliness: | | 5 |
| Cleanliness: | | 4 |
| Facilities: | | 4 |
| Staff service: | | 5 |
| Location: | | 4 |
| Breakfast: | | 5 |
"A short stay on return from the Isles of Scilly."
2 nights B&B but we chose to have dinner there both nights in the Conservatory. Dinners, breakfast and room were all very good and the staff extremely polite and helpful.… Read more
"A short stay on return from the Isles of Scilly."
2 nights B&B but we chose to have dinner there both nights in the Conservatory. Dinners, breakfast and room were all very good and the staff extremely polite and helpful. Read less
Dislikes:
Not really a problem but having to use the public car park (free) up the road was perhaps the least convenient thing about this Hotel.
Response from The Commercial:
Thank you for this great feedback. We are delighted that you enjoyed your stay at our inn. Unfortunately nobody in the centre of St Just has private parking but we are still lucky enough to have free overnight parking available in the town car park.
Guest Review for The Commercial, Penzance
| Michael
Mature Couple
Stayed: May '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 4 |
| Friendliness: | | 5 |
| Cleanliness: | | 4 |
| Facilities: | | 4 |
| Staff service: | | 5 |
| Location: | | 4 |
| Breakfast: | | 5 |
"Visit to friends in Cornwall."
We had a very pleasant stay at the Commercial. The hotel staff were very friendly and helpful.… Read more
"Visit to friends in Cornwall."
We had a very pleasant stay at the Commercial. The hotel staff were very friendly and helpful. Read less
Likes:
Easy location for our needs. Food was excellent.
Dislikes:
The only thing I think could be improved upon is that there is nowhere in the bathroom to hang your towels, apart from the hand-towel also no heating in the bathroom.
Response from The Commercial:
Thank you for taking the time to leave us this great feedback. The towel rail is something we have obviously overlooked in this en-suite and we will certainly look into it following your constructive comments.
Guest Review for The Commercial, Penzance
| Pamela
Alone
Stayed: Apr '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 4 |
| Facilities: | | 4 |
| Staff service: | | 4 |
| Location: | | 5 |
| Breakfast: | | 4 |
"Very comfortable room"
I was on a walking holiday and it was one of the most comfortable places i stayed.Although the room was small, it was so well planned and had everything needed for one night. The shower was great.… Read more
"Very comfortable room"
I was on a walking holiday and it was one of the most comfortable places i stayed.Although the room was small, it was so well planned and had everything needed for one night. The shower was great. Read less
Likes:
The facilities, location and staff
Response from The Commercial:
Thank you for this great review of our small but functional single room. We are delighted that you would recommend us to others.
Guest Review for The Commercial, Penzance
| John
Mature Couple
Stayed: Apr '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 5 |
| Friendliness: | | 5 |
| Cleanliness: | | 5 |
| Facilities: | | 4 |
| Staff service: | | 5 |
| Location: | | 5 |
| Breakfast: | | 5 |
"Would recommend to anyone."
We stayed for a three night short stay so we could visit this a part of Cornwall.
St Just was an ideal base to do this and the Commercial ticked all the boxes.
The Commercial on our arrival where… Read more
"Would recommend to anyone."
We stayed for a three night short stay so we could visit this a part of Cornwall.
St Just was an ideal base to do this and the Commercial ticked all the boxes.
The Commercial on our arrival where helpful in were we needed to park, and first impressions were it was clean and well presented.
Our room also had everything we needed for our short break, and was clean and comfortable too Read less
Likes:
The staff were all friendly and the owners daughter took time to tell us some of the history of the hotel.
The bedroom curtain had come of the rail slightly, this was rectified without us mentioning
Response from The Commercial:
Thanks for this great review of our inn. We are delighted that you so enjoyed your stay at the Commercial.
Guest Review for The Commercial, Penzance
| Paula
Mature Couple
Stayed: Apr '18 | |
Would recommend to others.
| Rooms: | | 4 |
| Value: | | 4 |
| Friendliness: | | 4 |
| Cleanliness: | | 4 |
| Facilities: | | 4 |
| Staff service: | | 4 |
| Location: | | 5 |
| Breakfast: | | 4 |
"Home from home"
Parked in the free town car park not far behind the hotel. Welcomed on arrival by a lovely member of staff who explained the layout of the building before showing us to our room. Lovely room overlooki… Read more
"Home from home"
Parked in the free town car park not far behind the hotel. Welcomed on arrival by a lovely member of staff who explained the layout of the building before showing us to our room. Lovely room overlooking the square. Seemed to be a brand new bathroom suite, comfortable bed. Choice of cereals, yoghurt and fruit followed by a choice of cooked breakfast from a menu. Had 2 lovely evening meals also,and a Sunday lunch. The food was delicious. I wouldn't hesitate to recommend this hotel. Read less
Likes:
The service was excellent, as was the food. The room was lovely. Perfect base for travelling around this area of Cornwall.
Response from The Commercial:
Thank you for the amazing feedback. We are truly delighted that you so enjoyed your stay with us and that you would recommend us to friends. The bathroom suite in room 6 is 5 years old at least so your comments are a huge compliment to our excellent housekeeping yeam who take great pride in their work. Thank you agsin tor taking the time to leave your valued comments.
Guest Review for The Commercial, Penzance
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