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The Commercial Penzance
Visit England 4 Stars Guest Accommodation
Inn
Guest Rating: 4.4
See all 260 reviews
13 Market Square, St Just

Penzance, 

Cornwall and Isles of Scilly, 


TR19 7HE,  United Kingdom
Average Guest Rating for The Commercial, Penzance
Guest reviews for The Commercial, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
4.1
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.5
Facilities:
4.0
Staff service:
4.6
Location:
4.5
Breakfast:
4.6
Guest Rating:
4.4
From 260 reviews
Sort:Guest Reviews
Previous Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Paula
Mature Couple
Stayed: Apr '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Home from home"
Parked in the free town car park not far behind the hotel. Welcomed on arrival by a lovely member of staff who explained the layout of the building before showing us to our room. Lovely room overlooki… Read more
"Home from home"
Parked in the free town car park not far behind the hotel. Welcomed on arrival by a lovely member of staff who explained the layout of the building before showing us to our room. Lovely room overlooking the square. Seemed to be a brand new bathroom suite, comfortable bed. Choice of cereals, yoghurt and fruit followed by a choice of cooked breakfast from a menu. Had 2 lovely evening meals also,and a Sunday lunch. The food was delicious. I wouldn't hesitate to recommend this hotel. Read less
Likes:
The service was excellent, as was the food. The room was lovely. Perfect base for travelling around this area of Cornwall.
Dislikes:
None
Response from The Commercial:
Thank you for the amazing feedback. We are truly delighted that you so enjoyed your stay with us and that you would recommend us to friends. The bathroom suite in room 6 is 5 years old at least so your comments are a huge compliment to our excellent housekeeping yeam who take great pride in their work. Thank you agsin tor taking the time to leave your valued comments.
Guest Review for The Commercial, Penzance
Denise
Mature Couple
Stayed: Apr '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Fantastic"
Wonderful as ever… Read more
"Fantastic"
Wonderful as ever Read less
Likes:
Everything!
Dislikes:
None
Response from The Commercial:
Thanks for the great comments and scores.
Guest Review for The Commercial, Penzance
Christina
Group of Adults
Stayed: Apr '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Visiting a good friend"
Spent two nights visiting a very good friend with my husband,sister and a friend… Read more
"Visiting a good friend"
Spent two nights visiting a very good friend with my husband,sister and a friend Read less
Likes:
Everyone was very friendly and very helpful.
Dislikes:
None
Response from The Commercial:
Thank you for these excellent comments and review scores.
Guest Review for The Commercial, Penzance
Alice
Young Couple
Stayed: Apr '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Comfortable room; good dinner; friendly staff"
I stayed at The Commercial in early April with my husband and brother-in-law and his wife for one night. Check-in was efficient and welcoming. The room was basic but clean and comfortable, with tea an… Read more
"Comfortable room; good dinner; friendly staff"
I stayed at The Commercial in early April with my husband and brother-in-law and his wife for one night. Check-in was efficient and welcoming. The room was basic but clean and comfortable, with tea and coffee and toiletries provided. We had dinner there and the food was really good, though we would have preferred a wider selection of drinks (the drinks on tap are all Molson Coors brands). Good breakfast and they catered well for gluten and dairy-free diets. Read less
Likes:
Comfortable place to explore the coast around St Just. Very convenient for all the pubs on the square in St Just, too. Friendly staff.
Dislikes:
None
Response from The Commercial:
Thank you for the great feedback. We currently offer on tap 3 lagers, 1 traditional cider, 1 fruit cider, John Smiths Smooth, Guinness, as well as our Cornish offerings of Rattler cider, Sharp's Sea Fury and Sharp's Doom bar. I am sorry if this is not enough choice of draught ales and lagers for you but it works very well for us in a town that only otherwise has St Austell owned pubs.
Guest Review for The Commercial, Penzance
Victoria
Mature Couple
Stayed: Mar '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
"Very convenient place to stay if catching the skybus to isles of scilly"
Good food . Very friendly and welcoming… Read more
"Very convenient place to stay if catching the skybus to isles of scilly"
Good food . Very friendly and welcoming Read less
Likes:
As above
Dislikes:
None
Response from The Commercial:
Thank you for your fantastic and very comprehensive review. We have 3 lagers on tap, 2 ciders, 1 Cornish cider, 2 Cornish Real Ales, Guinness and John Smith's smooth on tap so we feel we more than cover all bases with our draught beers and ciders.
Guest Review for The Commercial, Penzance
Suzi
Mature Couple
Stayed: Mar '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great location"
Meeting friends so ate at the commercial as well as staying there.… Read more
"Great location"
Meeting friends so ate at the commercial as well as staying there. Read less
Likes:
Clean, friendly, comfy bed and great breakfast.
Dislikes:
None
Response from The Commercial:
Thanks for your valued feedback.. We can ask no more than for our guests to say that they would recommend us to their friends.
Guest Review for The Commercial, Penzance
David
Mature Couple
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Overnight stay"
This is the second time that we have stayed in the Commercial and it was as good this time as it was the first time.… Read more
"Overnight stay"
This is the second time that we have stayed in the Commercial and it was as good this time as it was the first time. Read less
Likes:
Position of the hotel and the breakfast was superb.
Dislikes:
None
Response from The Commercial:
Thanks for the great comments. The fact that they come from a returning guest makes it all the more worthwhile.
Guest Review for The Commercial, Penzance
Lorna
Mature Couple
Stayed: Mar '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Brilliant place to stay"
Really enjoyed our stay at The Commercial. Our expectations were surpassed. It was very good value for money and The friendliness of all the staff made it a special break for us. We would not hesitat… Read more
"Brilliant place to stay"
Really enjoyed our stay at The Commercial. Our expectations were surpassed. It was very good value for money and The friendliness of all the staff made it a special break for us. We would not hesitate to stay there again in the future. Read less
Likes:
Staff very friendly and welcoming. Very relaxed atmosphere. Fabulous breakfast and other food. Clean comfortable room. Nice bar to either eat in or just have a drink and a separate restaurant
Dislikes:
No
Response from The Commercial:
Thanks for this amazing feedback from your recent stay with us. We are truly delighted that you had such a great stay.
Guest Review for The Commercial, Penzance
CLARE
Mature Couple
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Exceeded our expectations"
Just a quick 1 night stop over as we live in Cornwall. Fantastic welcome by very friendly staff. As the owner of a B&B I felt devastated for owners when the boiler broke down on a freezing cold weeken… Read more
"Exceeded our expectations"
Just a quick 1 night stop over as we live in Cornwall. Fantastic welcome by very friendly staff. As the owner of a B&B I felt devastated for owners when the boiler broke down on a freezing cold weekend. But they handled it very well and we didn't have a problem but heard others complaining, don't people realise these things happen to us all? We do not ask for the stress of such things happening when you are fully booked but hope guests can be understanding. Read less
Likes:
Friendliness of staff. Great breakfast served to us in back bar with a roaring coal fire and fantastic room rate. Sorry didn't realise I hadn't submitted a review sooner but we will return, thank you.
Dislikes:
Hearing other guests complaining about things out of owners control!
Response from The Commercial:
Thanks for this great feedback following your stay with us. I remember talking to you about B&B and people's expectations these days. It is much appreciated that you have taken the time to leave such a supportive and positive review.
Guest Review for The Commercial, Penzance
Adrian
Alone
Stayed: Feb '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"A pleasent stay overall."
I had to come down to visit a relative who was in hospital and found The Commercial Hotel through Trivago and Expedia and the price was fair I thought.… Read more
"A pleasent stay overall."
I had to come down to visit a relative who was in hospital and found The Commercial Hotel through Trivago and Expedia and the price was fair I thought. Read less
Likes:
The hotel was nice the staff were friendly the breakfast was nice. The bedroom had been newley decorated. The gloss paint smell was slightly annoying, but not too distracting. At least it was clean
Dislikes:
One slight problem,

The matress on the bed, "went down" on one side, as if it had collapsed slightly. This made it a bit uncomfortable. This could easily be sorted by prehaps getting a new one.
Response from The Commercial:
Thank you for your valued feedback We are delighted that you had a pleasant weekend stay with us. Had you mentioned the mattress to us we could have replaced it as we do keep a couple of spare new ones in our stores in case of problems.This has now of course been dealt with. With regards the decor, the room in which you stayed was redecorated along with others at the beginning of January.
Guest Review for The Commercial, Penzance
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