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Lugger Inn Penzance
Self Assessed 2 Stars Hotel
Inn
Guest Rating: 3.8
See all 367 reviews
3 Marine Terrace, The Promenade

Penzance, 

Cornwall and Isles of Scilly, 


TR18 4DL,  United Kingdom
Average Guest Rating for Lugger Inn, Penzance
Guest reviews for Lugger Inn, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
3.6
Value:
3.7
Friendliness:
4.3
Cleanliness:
3.9
Facilities:
3.5
Staff service:
4.1
Location:
4.5
Breakfast:
4.2
Guest Rating:
3.8
From 367 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Roger
Alone
Stayed: Sep '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Enjoyable & relaxing stay"
I stayed at The Lugger for two nights either end of my trip to The Scilly Isles. I ate in the restaurant both evenings.… Read more
"Enjoyable & relaxing stay"
I stayed at The Lugger for two nights either end of my trip to The Scilly Isles. I ate in the restaurant both evenings. Read less
Likes:
I had a most enjoyable stay at the Lugger. The restaurant is wonderful and I thoroughly enjoyed the Scallops, done exactly how I like them with no added sauces to distract from the amazing flavour.
Dislikes:
None
Guest Review for Lugger Inn, Penzance
Katherine Anne
Group of Adults
Stayed: Sep '16
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
3
"Friendly and clean"
Three nights with an excellent view and friendly staff.… Read more
"Friendly and clean"
Three nights with an excellent view and friendly staff. Read less
Likes:
The cleanliness, the view and the young guy (Mark?) working at the barn who was exceptionally friendly and helpful. The dinner was very good too.
Dislikes:
The shower didn't always work.
Guest Review for Lugger Inn, Penzance
glyn
Family with older Children
Stayed: Sep '16
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Really good"
We stayed in room 22. A really nice room which looked like new. Clean and fresh. And a good tv too. The staff were friendly and the breakfast was really nice too. Thankyou… Read more
"Really good"
We stayed in room 22. A really nice room which looked like new. Clean and fresh. And a good tv too. The staff were friendly and the breakfast was really nice too. Thankyou Read less
Likes:
I liked everything about our stay. Really nice.
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay! Thinking of an Autumn break? Then please take a look at our Autumn offers on our website www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Gill
Mature Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
1
"Disappointing"
We were staying for one night before travelling on by ferry to the Isles of Scilly.… Read more
"Disappointing"
We were staying for one night before travelling on by ferry to the Isles of Scilly. Read less
Likes:
It was close to the ferry!
Dislikes:
No parking available - bouncy castle in the car park.
Outdoor disco.
Only food available was overcooked carvery.
No breakfast. The breakfast tray offered never materialised.
Horrible bathroom.
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are sorry to hear that we did not meet your expectations, our website does state that we have entertainment during the summer months and that we have limited parking whilst this takes place? Breakfast trays are provided during the evening for guests leaving early the next day?
Guest Review for Lugger Inn, Penzance
Stacey
Young Couple
Stayed: Aug '16
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
2
Cleanliness:
3
Facilities:
4
Staff service:
2
Location:
4
Breakfast:
3
"Basic hotel in a nice location, that could do with many improvements"
We arrived to find no one to greet us, rang the bell and a lady arrived. We checked in, but it seemed like it was an inconvenience. We were told our room number but had no idea where it could be locat… Read more
"Basic hotel in a nice location, that could do with many improvements"
We arrived to find no one to greet us, rang the bell and a lady arrived. We checked in, but it seemed like it was an inconvenience. We were told our room number but had no idea where it could be located. The hotel could do with signs to indicate where the rooms are or at least staff to tell you on your welcome. Down the corridor, there was still masking tape where I can only assume the walls had been painted. This should have been ripped up if dry or at least signs to inform if the paint was wet Read less
Likes:
The location was lovely, right on the front by many local pubs and restaurants. The breakfast was included and ok.
Dislikes:
In addition to above, the shower needed attention. It was not attached properly and was a dribble.
We have stayed in many hotels this price bracket and below and this has certainly been the worst.
Response from Lugger Inn:
Thank you for completing a review of our Inn, I am sorry that the person who greeted you was not helpful, it certainly is not common place for any guest to not be taken to their room? I am also sorry that you had problems with the shower in your room, did you complain during your stay? I will look into all your comments and can only apologise. We have been refurbishing the inn and some areas are still a work in progress but there is no wet paint areas.
Guest Review for Lugger Inn, Penzance
Nick
Group of Adults
Stayed: Aug '16
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"overall good accommodation"
stayed for two nights with 2 daughters in 3 rooms… Read more
"overall good accommodation"
stayed for two nights with 2 daughters in 3 rooms Read less
Likes:
2 rooms recently refurbished good sized if a little diy standard refurb 4rd room due for refurb and in need of it but superb sea view still perfectly adequate accommodation for the price
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay here with us, we are looking forward to completing the remaining x 4 rooms to be refurbished in the Autumn and we are also looking at replacing our customer toilets - please keep in touch for some great special offers during our Autumn months at www.thelugger.co.uk or contact us direct on 01736 363236
Guest Review for Lugger Inn, Penzance
karen
Alone
Stayed: Aug '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Hope you like seagulls!"
Lugger is a comfortable and interesting walk from the station. Room was roomy and comfortable. Breakfast really good.… Read more
"Hope you like seagulls!"
Lugger is a comfortable and interesting walk from the station. Room was roomy and comfortable. Breakfast really good. Read less
Likes:
Penzance is really interesting and the Lugger inn is a convenient place to stay. Wake up to lots of seagulls. Local bus service great.
Dislikes:
Couldn't sit anywhere for breakfast. Had a designated table for one. Not really a problem but a sea view would have been nice.
Response from Lugger Inn:
Thank you for completing a review of our Inn we are pleased that you enjoyed your stay here, we note your comments with regards to your table in the restaurant for breakfast not having a sea view, at this time of year July/August we are extremely busy and it is very difficult to give every guest a sea view table, we do hope that this will not deter you from booking again, we have some great offers for this Autumn please check our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
David
Mature Couple
Stayed: Jul '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"comfortable and friendly"
The room was comfortable (as always) the staff were friendly and welcoming. Breakfast was good and cooked just right. The lugger has had a revamp, and has enhanced the rooms and the rest of the hotel.… Read more
"comfortable and friendly"
The room was comfortable (as always) the staff were friendly and welcoming. Breakfast was good and cooked just right. The lugger has had a revamp, and has enhanced the rooms and the rest of the hotel. I have been staying at the lugger for over 20 years, and always found it comfortable and friendly Read less
Likes:
The location on the seafront and is peaceful and not to busy. The staff are very friendly indeed. And we will return, again and again.
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn we are pleased that you enjoyed your stay here, we note from your name that you are one of our regular guests and we greatly appreciate your lovely feed back should you wish for a nice Autumn break please either contact us direct or visit our website at www.thelugger.co.uk we have some great deals during the quieter months!
Guest Review for Lugger Inn, Penzance
Leif
Mature Couple
Stayed: Jul '16
5
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Perfect"
Perfect place in the town… Read more
"Perfect"
Perfect place in the town Read less
Likes:
The very helpfuld and smiling starff
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay here with us, we hope that you will return again soon, for all our special offers please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Francesca
Family with young Children
Stayed: Jul '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Beautiful view and room but noisy"
Fun and enjoyed spending the night in Penzance.… Read more
"Beautiful view and room but noisy"
Fun and enjoyed spending the night in Penzance. Read less
Likes:
Really nice staff and tasty breakfast, big TV and beatiful room and view.
Dislikes:
Difficult to sleep as people downstairs in pub were shouting until 3am while watching the football and the road was quite busy as well.
Response from Lugger Inn:
Thank you for completing a review of our INN we are pleased that you enjoyed your stay and that your room, the view & breakfast were good - we note your comments with regards to the bar area being a little noisy during the one night of your stay - we try our very best to accommodate every guest here and at this particular time we did have a large group staying who did tend to enjoy the bar area a little later than the rest of our guests we apologise for any inconvenience caused.
Guest Review for Lugger Inn, Penzance
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