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Lugger Inn Penzance
Self Assessed 3 Stars Hotel
Inn
Guest Rating: 3.8
See all 377 reviews
3 Marine Terrace, The Promenade

Penzance, 

Cornwall and Isles of Scilly, 


TR18 4DL,  United Kingdom
Average Guest Rating for Lugger Inn, Penzance
Guest reviews for Lugger Inn, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
3.6
Value:
3.8
Friendliness:
4.3
Cleanliness:
3.9
Facilities:
3.5
Staff service:
4.1
Location:
4.5
Breakfast:
4.2
Guest Rating:
3.8
From 377 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Sarah
Group of Adults
Stayed: Jun '17
3
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
2
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
3
"Convient room for Scilly isles voyage with bathroom in need of an update and staff in need of a smil"
Staff could be friendlier, welcome could be warmer and bathroom needs an update otherwise convenient position and adequate for overnight stay… Read more
"Convient room for Scilly isles voyage with bathroom in need of an update and staff in need of a smil"
Staff could be friendlier, welcome could be warmer and bathroom needs an update otherwise convenient position and adequate for overnight stay Read less
Likes:
Staff could be friendlier, welcome could be warmer and bathroom needs an update otherwise convenient position and adequate for overnight stay
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you were happy with your room and the convenience of the position of our Inn, we note your comments with regards to your welcome and we are looking into this, we are sorry that you felt that our staff were not more welcoming this is something which we are usually praised for? May I ask when you stayed and in which room and the time of your arrival please? This will enable us to look into it more clearly.
Guest Review for Lugger Inn, Penzance
Gail
Mature Couple
Stayed: Apr '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"40th wedding anniversary"
Superb sea views. Friendly welcome and good location.… Read more
"40th wedding anniversary"
Superb sea views. Friendly welcome and good location. Read less
Likes:
As it was a special occasion for us the manager upgraded our room , free of charge as it was not busy season . A very kind gesture.
Dislikes:
Everything lovely.
Response from Lugger Inn:
Thank you for completing a review of our INN we are pleased that you enjoyed your stay and are very happy that you will be recommending us to your friends - for some great future offers please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Susan
Mature Couple
Stayed: Mar '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Perfect for an out of season short break."
Perfect location sea views close to railway station and town centre.… Read more
"Perfect for an out of season short break."
Perfect location sea views close to railway station and town centre. Read less
Likes:
Lived up to expectations!Breakfast was good if limited. Choice of evening meals included fresh local fish!
Dislikes:
Newly decorated room would have been perfect except for shower (door wouldn't stay closed and shower head had a tendancy to droop! Assumed they hadn't quite finished.
Response from Lugger Inn:
Thank you for completing a review of our Inn - we are pleased that you enjoyed your stay &that you will be recommending us to your friends - we note your comments with regards to the shower door and the shower head - we are on the case to rectify both - we do hope that you will return to stay with us again soon!
Guest Review for Lugger Inn, Penzance
John
Group of Adults
Stayed: Feb '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Great location on the sea front"
One night break for the rugby.Perfect location , friendly & helpful staff , no fuss . Will return.… Read more
"Great location on the sea front"
One night break for the rugby.Perfect location , friendly & helpful staff , no fuss . Will return. Read less
Likes:
Location , sea facing room was superb.
Dislikes:
None
Response from Lugger Inn:
Thank you for taking the time to leave us a review, we are pleased that you enjoyed your stay with us, we hope that you will return again soon!
Guest Review for Lugger Inn, Penzance
daniel
Group of Adults
Stayed: Jan '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
4
"Lovely Staff"
Brilliant welcome and staff… Read more
"Lovely Staff"
Brilliant welcome and staff Read less
Likes:
Room with a view
Dislikes:
no
Response from Lugger Inn:
Thank you for completing a review of our INN we are pleased that you enjoyed your stay and that you would recommend us to your friends - we appreciate our customers taking the time to review us and welcome all comments this allows us to initiate any changes required and to enhance other guests experiences as well as boost our staff moral!
Guest Review for Lugger Inn, Penzance
William
Mature Couple
Stayed: Jan '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
4
"Excellent Value for Money"
This is an unpretentious small hotel, ideally situated on the promenade, the sea view rooms having unobstructed views of Newlyn, St Michael's Mount and the sea. At the time of our visit the occupancy… Read more
"Excellent Value for Money"
This is an unpretentious small hotel, ideally situated on the promenade, the sea view rooms having unobstructed views of Newlyn, St Michael's Mount and the sea. At the time of our visit the occupancy level was extremely low.

It is an excellent hotel for families with young children and a limited budget. Read less
Likes:
Our large, double aspect room with a large bay window area with 2 comfy chairs and a table. The owner was attentive and keen to please guests. Our only evening visit to the restaurant was excellent.
Dislikes:
There were a few minor maintenance issues which needed attention, such as a dripping hand basin hot tap, basin plug chain not attached to the basin, etc.
Response from Lugger Inn:
Thank you for completing a review of our Inn we are pleased that you enjoyed your stay here, we note your comments with regards to the dripping tap in your bathroom and that the plug did not have a chain, these issues have now been resolved, thank you for raising the issues we are always appreciative of all comments from our guests - for future special offers please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Angela
Family with young Children
Stayed: Dec '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely new year break"
Fantastic 3 days room newly furnished and clean. Entertainment great. Lovely new year party
Food and service great… Read more
"Lovely new year break"
Fantastic 3 days room newly furnished and clean. Entertainment great. Lovely new year party
Food and service great Read less
Likes:
Lovely friendly and helpful staff. Room met all our requirements
Dislikes:
Due to the weather we stayed in room for a while in the afternoon and a little cold until the heating came on. Perhaps this weather could be taken into account and heating on accordingly. Just a thoug
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay and the NYE festivities it was fun wasn't it! We hope that you will return for another stay with us again soon, for our Winter specials please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Danielle
Family with young Children
Stayed: Dec '16
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Nice clean hotel, fairly basic but great value for the price. I would stay again"
.… Read more
"Nice clean hotel, fairly basic but great value for the price. I would stay again"
. Read less
Likes:
..
Dislikes:
.
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay and that you will recommend us to your friends - we have some great deals on at present should you wish to have a Winter break - please check out our website for further information!
Guest Review for Lugger Inn, Penzance
Stephan
Group of Adults
Stayed: Oct '16
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
5
"Pleasant weekend in Penzance."
Good value for Money.… Read more
"Pleasant weekend in Penzance."
Good value for Money. Read less
Likes:
The room was good for the price, but the location on the sea front was excellent, including being near to pubs and restaurants.
Dislikes:
The card machine was faulty, and caused some difficulties making payment for the room.
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay and we can only apologise for the break down of our telephone system during the week-end of your stay with us, thankfully the new till system in place was able to double up for card payments - sorry that this took a while but we did get there in the end!
Guest Review for Lugger Inn, Penzance
Daniel
Family with older Children
Stayed: Oct '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great Hotel"
Excellent location easy to get to anywhere you need to get to… Read more
"Great Hotel"
Excellent location easy to get to anywhere you need to get to Read less
Likes:
everything
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay - for our Autumn offers please visit our website at www.thelugger.co.uk we hope to see you again soon!
Guest Review for Lugger Inn, Penzance
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