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Lugger Inn Penzance
Self Assessed 3 Stars Hotel
Inn
Guest Rating: 3.8
See all 385 reviews
3 Marine Terrace, The Promenade

Penzance, 

Cornwall and Isles of Scilly, 


TR18 4DL,  United Kingdom
Average Guest Rating for Lugger Inn, Penzance
Guest reviews for Lugger Inn, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
3.6
Value:
3.7
Friendliness:
4.3
Cleanliness:
3.9
Facilities:
3.5
Staff service:
4.1
Location:
4.5
Breakfast:
4.2
Guest Rating:
3.8
From 385 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Helen
Family with older Children
Stayed: Aug '17
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
1
Staff service:
2
Location:
5
Breakfast:
2
"Basic, clean, welcoming staff, but lacks attention to detail which would have shown customer care"
stayed one night on route home from the Scilly Isles. Very conveniently placed hotel near both the harbour and railway station. We had a family room with a view of the sea from the window. We ate a… Read more
"Basic, clean, welcoming staff, but lacks attention to detail which would have shown customer care"
stayed one night on route home from the Scilly Isles. Very conveniently placed hotel near both the harbour and railway station. We had a family room with a view of the sea from the window. We ate a meal in the restaurant downstairs which was partly the reason, along with the location, that we chose this place as we had eaten there before and liked it. Read less
Likes:
Room was nice, light, good size, comfortable beds and quiet even though on the sea front. Room was clean, TV worked and was good. Location very good, attached restaurant excellent. Friendly welcome.
Dislikes:
A stinginess and lack of care in room - only one pillow each, one tea bag between four, broken bin in the bathroom, shower didn't drain properly. One window didn't open. grumpy staff at breakfast.
Response from Lugger Inn:
Dear Mrs Nicholson - Thank you for completing a review of our INN we are pleased that you enjoyed your stay and that you would recommend us to friends, we also note your comments with regards to grumpy staff at breakfast which we will be looking into, we are sorry that some minor aspects of your room were not quite up to standard these issues have now been rectified.
Guest Review for Lugger Inn, Penzance
Peter
Family with older Children
Stayed: Jul '17
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
2
"great location"
short stay for one night… Read more
"great location"
short stay for one night Read less
Likes:
Great location, good room with a Lovely view.
Dislikes:
Breakfast could have been better
Response from Lugger Inn:
Dear Mr. Nilsson - Thank you for completing a review of our Inn - we are pleased that you enjoyed your stay - we hope that you will return again soon - for all future special offers and availability please visit our website at WWW.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
paul
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Very helpful chatty manager"
Too brief… Read more
"Very helpful chatty manager"
Too brief Read less
Likes:
Handy to ferry
Dislikes:
None
Response from Lugger Inn:
Dear Mr Lambert - Thank you for completing a review of our INN we are please that you enjoyed your stay and that you will be recommending us to your friends - we hope that you will return again soon! For future special offer & Autumn breaks please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
John
Mature Couple
Stayed: Jul '17
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
1
Facilities:
2
Staff service:
4
Location:
3
"Overnighter on the way to the Scillys"
Noisy at times; a little unclean; quite basic.… Read more
"Overnighter on the way to the Scillys"
Noisy at times; a little unclean; quite basic. Read less
Likes:
Staff were helpful and friendly; nothing was too much trouble. Nice meal.
Dislikes:
Thought the tiwn room could have been cleaned more thoroughly.
Response from Lugger Inn:
Dear Mr Beavan - Thank you for completing a review of our INN - we are pleased that you were happy with our staff and that you enjoyed our service & food - we note your comments with regards to the twin room and we are monitoring the situation, we do hope that you will try us again - for future offers please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Rod
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Friendly people, clean and tidy rooms although generally the place is a bit tired."
Really friendly and helpful people.… Read more
"Friendly people, clean and tidy rooms although generally the place is a bit tired."
Really friendly and helpful people. Read less
Likes:
No limits on the time we could come and go. Breakfast was superb.
Dislikes:
Only that the place could do with a makeover - creaky floors, tired décor.
Response from Lugger Inn:
Dear Mr. Pickard - thank you for completing a review of our INN - we are pleased that you enjoyed your stay and that you will be recommending us to your friends - all reviews are welcome and help us to improve our service - we note your comments with regards to your room needing a make-over however it was only refurbished last winter - we shall look into further improvements again once the busy season is over!
Guest Review for Lugger Inn, Penzance
Andy
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Great stay"
Overnight ahead of scilly ferry. Third stay here and it gets better. Lovely staff. Great breakfast and superb evening meals. Lovely terrace with sea views for drinks. Parking outside adequate room wit… Read more
"Great stay"
Overnight ahead of scilly ferry. Third stay here and it gets better. Lovely staff. Great breakfast and superb evening meals. Lovely terrace with sea views for drinks. Parking outside adequate room with sea view. Dog welcomed and given pack of goodies. Very happy. Read less
Likes:
Restaurant excellent.
Dislikes:
Bathroom cramped.
Response from Lugger Inn:
Dear Mr Knight - Thank you for completing a review of our INN we are pleased that you enjoyed your stay and that you are happy to recommend us to your friends - we note your comments with regards to the bathroom being a little on the small side and we are hoping that this autumn we can start refurbishing our budget rooms - it is on our to do list!
Guest Review for Lugger Inn, Penzance
Darren
Alone
Stayed: Jul '17
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
3
"Friendly hotel"
I needed somewhere to stay before taking the overnight train from Penzance. I didn't not need to stay at the hotel overnight for daytime use and relaxation.… Read more
"Friendly hotel"
I needed somewhere to stay before taking the overnight train from Penzance. I didn't not need to stay at the hotel overnight for daytime use and relaxation. Read less
Likes:
The staff were friendly and helpful. The lunch I had at the hotel was great value for money. This hotel is on the seafront.
Dislikes:
The room was a little tired but adequate for my requirements.
Response from Lugger Inn:
Thank you for completing a review of our INN we are please that you enjoyed your stay in one of our budget rooms, we note your comments with regards to the room being a little tired and this is why it is at a reduced tariff, we have refurbished most of our rooms but still have x4 left to refurbish which we intend doing in the Autumn - we hope that you will return to stay with us again and perhaps in one of our sea view rooms next time? Ahoy!
Guest Review for Lugger Inn, Penzance
Matthew
Family with young Children
Stayed: Jun '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Looking Forward to our next visit"
4 nights over the Mazey weekend festivals with 6 other family members… Read more
"Looking Forward to our next visit"
4 nights over the Mazey weekend festivals with 6 other family members Read less
Likes:
The cleanliness of the rooms and entire hotel was a very high standard, the breakfasts were excellent and freshly cooked and overall the F&B was good value for money. Staff very welcoming and helpful.
Dislikes:
Parking was an issue but parking was an issue all over town.
Response from Lugger Inn:
Thank you for completing a review of our INN, we are pleased that you enjoyed your stay especially as it was during our Mazey weekend - Lively wasn't it? What a great time we all had! We do hope that you will return again to see us, and yes parking is of great need in Penzance something our council needs to address, whilst we have free parking here, it is as you say limited unfortunately!
Guest Review for Lugger Inn, Penzance
Sarah
Group of Adults
Stayed: Jun '17
3
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
2
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
3
"Convient room for Scilly isles voyage with bathroom in need of an update and staff in need of a smil"
Staff could be friendlier, welcome could be warmer and bathroom needs an update otherwise convenient position and adequate for overnight stay… Read more
"Convient room for Scilly isles voyage with bathroom in need of an update and staff in need of a smil"
Staff could be friendlier, welcome could be warmer and bathroom needs an update otherwise convenient position and adequate for overnight stay Read less
Likes:
Staff could be friendlier, welcome could be warmer and bathroom needs an update otherwise convenient position and adequate for overnight stay
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you were happy with your room and the convenience of the position of our Inn, we note your comments with regards to your welcome and we are looking into this, we are sorry that you felt that our staff were not more welcoming this is something which we are usually praised for? May I ask when you stayed and in which room and the time of your arrival please? This will enable us to look into it more clearly.
Guest Review for Lugger Inn, Penzance
Gail
Mature Couple
Stayed: Apr '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"40th wedding anniversary"
Superb sea views. Friendly welcome and good location.… Read more
"40th wedding anniversary"
Superb sea views. Friendly welcome and good location. Read less
Likes:
As it was a special occasion for us the manager upgraded our room , free of charge as it was not busy season . A very kind gesture.
Dislikes:
Everything lovely.
Response from Lugger Inn:
Thank you for completing a review of our INN we are pleased that you enjoyed your stay and are very happy that you will be recommending us to your friends - for some great future offers please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
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