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Lugger Inn Penzance
Self Assessed 2 Stars Hotel
Inn
Guest Rating: 3.8
See all 364 reviews
3 Marine Terrace, The Promenade

Penzance, 

Cornwall and Isles of Scilly, 


TR18 4DL,  United Kingdom
Average Guest Rating for Lugger Inn, Penzance
Guest reviews for Lugger Inn, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
3.6
Value:
3.7
Friendliness:
4.3
Cleanliness:
3.9
Facilities:
3.5
Staff service:
4.1
Location:
4.5
Breakfast:
4.2
Guest Rating:
3.8
From 364 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Gill
Mature Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
1
"Disappointing"
We were staying for one night before travelling on by ferry to the Isles of Scilly.… Read more
"Disappointing"
We were staying for one night before travelling on by ferry to the Isles of Scilly. Read less
Likes:
It was close to the ferry!
Dislikes:
No parking available - bouncy castle in the car park.
Outdoor disco.
Only food available was overcooked carvery.
No breakfast. The breakfast tray offered never materialised.
Horrible bathroom.
Guest Review for Lugger Inn, Penzance
Stacey
Young Couple
Stayed: Aug '16
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
2
Cleanliness:
3
Facilities:
4
Staff service:
2
Location:
4
Breakfast:
3
"Basic hotel in a nice location, that could do with many improvements"
We arrived to find no one to greet us, rang the bell and a lady arrived. We checked in, but it seemed like it was an inconvenience. We were told our room number but had no idea where it could be locat… Read more
"Basic hotel in a nice location, that could do with many improvements"
We arrived to find no one to greet us, rang the bell and a lady arrived. We checked in, but it seemed like it was an inconvenience. We were told our room number but had no idea where it could be located. The hotel could do with signs to indicate where the rooms are or at least staff to tell you on your welcome. Down the corridor, there was still masking tape where I can only assume the walls had been painted. This should have been ripped up if dry or at least signs to inform if the paint was wet Read less
Likes:
The location was lovely, right on the front by many local pubs and restaurants. The breakfast was included and ok.
Dislikes:
In addition to above, the shower needed attention. It was not attached properly and was a dribble.
We have stayed in many hotels this price bracket and below and this has certainly been the worst.
Response from Lugger Inn:
Thank you for completing a review of our Inn, I am sorry that the person who greeted you was not helpful, it certainly is not common place for any guest to not be taken to their room? I am also sorry that you had problems with the shower in your room, did you complain during your stay? I will look into all your comments and can only apologise. We have been refurbishing the inn and some areas are still a work in progress but there is no wet paint areas.
Guest Review for Lugger Inn, Penzance
Nick
Group of Adults
Stayed: Aug '16
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"overall good accommodation"
stayed for two nights with 2 daughters in 3 rooms… Read more
"overall good accommodation"
stayed for two nights with 2 daughters in 3 rooms Read less
Likes:
2 rooms recently refurbished good sized if a little diy standard refurb 4rd room due for refurb and in need of it but superb sea view still perfectly adequate accommodation for the price
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay here with us, we are looking forward to completing the remaining x 4 rooms to be refurbished in the Autumn and we are also looking at replacing our customer toilets - please keep in touch for some great special offers during our Autumn months at www.thelugger.co.uk or contact us direct on 01736 363236
Guest Review for Lugger Inn, Penzance
karen
Alone
Stayed: Aug '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Hope you like seagulls!"
Lugger is a comfortable and interesting walk from the station. Room was roomy and comfortable. Breakfast really good.… Read more
"Hope you like seagulls!"
Lugger is a comfortable and interesting walk from the station. Room was roomy and comfortable. Breakfast really good. Read less
Likes:
Penzance is really interesting and the Lugger inn is a convenient place to stay. Wake up to lots of seagulls. Local bus service great.
Dislikes:
Couldn't sit anywhere for breakfast. Had a designated table for one. Not really a problem but a sea view would have been nice.
Response from Lugger Inn:
Thank you for completing a review of our Inn we are pleased that you enjoyed your stay here, we note your comments with regards to your table in the restaurant for breakfast not having a sea view, at this time of year July/August we are extremely busy and it is very difficult to give every guest a sea view table, we do hope that this will not deter you from booking again, we have some great offers for this Autumn please check our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
David
Mature Couple
Stayed: Jul '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"comfortable and friendly"
The room was comfortable (as always) the staff were friendly and welcoming. Breakfast was good and cooked just right. The lugger has had a revamp, and has enhanced the rooms and the rest of the hotel.… Read more
"comfortable and friendly"
The room was comfortable (as always) the staff were friendly and welcoming. Breakfast was good and cooked just right. The lugger has had a revamp, and has enhanced the rooms and the rest of the hotel. I have been staying at the lugger for over 20 years, and always found it comfortable and friendly Read less
Likes:
The location on the seafront and is peaceful and not to busy. The staff are very friendly indeed. And we will return, again and again.
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn we are pleased that you enjoyed your stay here, we note from your name that you are one of our regular guests and we greatly appreciate your lovely feed back should you wish for a nice Autumn break please either contact us direct or visit our website at www.thelugger.co.uk we have some great deals during the quieter months!
Guest Review for Lugger Inn, Penzance
Leif
Mature Couple
Stayed: Jul '16
5
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Perfect"
Perfect place in the town… Read more
"Perfect"
Perfect place in the town Read less
Likes:
The very helpfuld and smiling starff
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay here with us, we hope that you will return again soon, for all our special offers please visit our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Francesca
Family with young Children
Stayed: Jul '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Beautiful view and room but noisy"
Fun and enjoyed spending the night in Penzance.… Read more
"Beautiful view and room but noisy"
Fun and enjoyed spending the night in Penzance. Read less
Likes:
Really nice staff and tasty breakfast, big TV and beatiful room and view.
Dislikes:
Difficult to sleep as people downstairs in pub were shouting until 3am while watching the football and the road was quite busy as well.
Response from Lugger Inn:
Thank you for completing a review of our INN we are pleased that you enjoyed your stay and that your room, the view & breakfast were good - we note your comments with regards to the bar area being a little noisy during the one night of your stay - we try our very best to accommodate every guest here and at this particular time we did have a large group staying who did tend to enjoy the bar area a little later than the rest of our guests we apologise for any inconvenience caused.
Guest Review for Lugger Inn, Penzance
Andy
Group of Adults
Stayed: Jun '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
3
"A good place to stay"
We stayed ahead of the ferry to the Scilly Isles… Read more
"A good place to stay"
We stayed ahead of the ferry to the Scilly Isles Read less
Likes:
Nice clean room, with a nice shower.
Good food for the evening meal too
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our INN we are pleased that you enjoyed your stay with us - we have many offers available for the Autumn & spring please either contact us direct on 01736 363236 or visit our website - its great here during the festive season - visit the famous Moushole lights or perhaps the Eden project for a spot of ice skating!
Guest Review for Lugger Inn, Penzance
James
Family with older Children
Stayed: Jun '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Great location for a comfortable stay"
Stayed for just one night with the family to explore W. Cornwall including a visit to the Minack Theatre. The room was large and easily accommodated the four of us. It had a view across Mount's Bay to… Read more
"Great location for a comfortable stay"
Stayed for just one night with the family to explore W. Cornwall including a visit to the Minack Theatre. The room was large and easily accommodated the four of us. It had a view across Mount's Bay to St. Michael's Mount. It was newly refurbished and very clean. Hearty breakfast in the morning. Read less
Likes:
Friendly staff and location
Dislikes:
None
Response from Lugger Inn:
Dear Guest - Thank you for completing a review of our Inn - We are pleased that you enjoyed your stay - yes the views across the Bay are beautiful we are truly blessed here with such a great location, we will look forward to seeing you again sometime - for future offers and special breaks please visit our website at www.thelugger.co.uk or call us on 01736 363236
Guest Review for Lugger Inn, Penzance
Hugh
Mature Couple
Stayed: Jun '16
4
Would recommend to others.
Rooms:
5
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Short break to see show at the Minack theatre"
A few drinks, food and relaxation.… Read more
"Short break to see show at the Minack theatre"
A few drinks, food and relaxation. Read less
Likes:
Very pleased with the room - number 5 - and the location.
Staff friendly & helpful.
Dislikes:
There was a lot more cheese than crab in the crab gratin & the new potatoes were so pre cooked that they were uneatable, the rest of the evening meal was fine, biggest sea bass we have ever seen.
Response from Lugger Inn:
Dear Guest - Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay here with us, we note your comments with regards to the crab gratin - we just wish that you had said something at the time of your meal and we could have sorted this out for you - we hope that you will give us another try in the near future - happy you enjoyed the sea bass!
Guest Review for Lugger Inn, Penzance
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