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Lugger Inn Penzance
Self Assessed 2 Stars Hotel
Inn
Guest Rating: 3.8
See all 370 reviews
3 Marine Terrace, The Promenade

Penzance, 

Cornwall and Isles of Scilly, 


TR18 4DL,  United Kingdom
Average Guest Rating for Lugger Inn, Penzance
Guest reviews for Lugger Inn, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
3.6
Value:
3.7
Friendliness:
4.3
Cleanliness:
3.9
Facilities:
3.5
Staff service:
4.1
Location:
4.5
Breakfast:
4.2
Guest Rating:
3.8
From 370 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Danielle
Family with young Children
Stayed: Dec '16
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Nice clean hotel, fairly basic but great value for the price. I would stay again"
.… Read more
"Nice clean hotel, fairly basic but great value for the price. I would stay again"
. Read less
Likes:
..
Dislikes:
.
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay and that you will recommend us to your friends - we have some great deals on at present should you wish to have a Winter break - please check out our website for further information!
Guest Review for Lugger Inn, Penzance
Stephan
Group of Adults
Stayed: Oct '16
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
5
"Pleasant weekend in Penzance."
Good value for Money.… Read more
"Pleasant weekend in Penzance."
Good value for Money. Read less
Likes:
The room was good for the price, but the location on the sea front was excellent, including being near to pubs and restaurants.
Dislikes:
The card machine was faulty, and caused some difficulties making payment for the room.
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay and we can only apologise for the break down of our telephone system during the week-end of your stay with us, thankfully the new till system in place was able to double up for card payments - sorry that this took a while but we did get there in the end!
Guest Review for Lugger Inn, Penzance
Daniel
Family with older Children
Stayed: Oct '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great Hotel"
Excellent location easy to get to anywhere you need to get to… Read more
"Great Hotel"
Excellent location easy to get to anywhere you need to get to Read less
Likes:
everything
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay - for our Autumn offers please visit our website at www.thelugger.co.uk we hope to see you again soon!
Guest Review for Lugger Inn, Penzance
tim
Alone
Stayed: Oct '16
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Much improved decor"
Have stayed here twice in the past as its a friendly place.
recently decorated, much nicer.… Read more
"Much improved decor"
Have stayed here twice in the past as its a friendly place.
recently decorated, much nicer. Read less
Likes:
The docor!
Dislikes:
Poor Verity's left!
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you have noticed our recent refurbishment and also pleased that you are a returning guest - verity says hi by the way!
Guest Review for Lugger Inn, Penzance
Roger
Alone
Stayed: Sep '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Enjoyable & relaxing stay"
I stayed at The Lugger for two nights either end of my trip to The Scilly Isles. I ate in the restaurant both evenings.… Read more
"Enjoyable & relaxing stay"
I stayed at The Lugger for two nights either end of my trip to The Scilly Isles. I ate in the restaurant both evenings. Read less
Likes:
I had a most enjoyable stay at the Lugger. The restaurant is wonderful and I thoroughly enjoyed the Scallops, done exactly how I like them with no added sauces to distract from the amazing flavour.
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay and the meal in our restaurant - our recent refurbishment has proved popular with our guests and we are looking forward to continuing with this to the remaining four rooms booked for refurbishment this winter - if you are looking for a Autumn break we have some great offers on our website!
Guest Review for Lugger Inn, Penzance
Katherine Anne
Group of Adults
Stayed: Sep '16
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
3
"Friendly and clean"
Three nights with an excellent view and friendly staff.… Read more
"Friendly and clean"
Three nights with an excellent view and friendly staff. Read less
Likes:
The cleanliness, the view and the young guy (Mark?) working at the barn who was exceptionally friendly and helpful. The dinner was very good too.
Dislikes:
The shower didn't always work.
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay - we note your comments with regards to the irregular water pressure in the shower and we are currently working on replacing all of our gravity fed showers with electric ones - we hope that you will return for another stay soon - Matt our barman says Hi!
Guest Review for Lugger Inn, Penzance
glyn
Family with older Children
Stayed: Sep '16
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Really good"
We stayed in room 22. A really nice room which looked like new. Clean and fresh. And a good tv too. The staff were friendly and the breakfast was really nice too. Thankyou… Read more
"Really good"
We stayed in room 22. A really nice room which looked like new. Clean and fresh. And a good tv too. The staff were friendly and the breakfast was really nice too. Thankyou Read less
Likes:
I liked everything about our stay. Really nice.
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay! Thinking of an Autumn break? Then please take a look at our Autumn offers on our website www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Stacey
Young Couple
Stayed: Aug '16
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
2
Cleanliness:
3
Facilities:
4
Staff service:
2
Location:
4
Breakfast:
3
"Basic hotel in a nice location, that could do with many improvements"
We arrived to find no one to greet us, rang the bell and a lady arrived. We checked in, but it seemed like it was an inconvenience. We were told our room number but had no idea where it could be locat… Read more
"Basic hotel in a nice location, that could do with many improvements"
We arrived to find no one to greet us, rang the bell and a lady arrived. We checked in, but it seemed like it was an inconvenience. We were told our room number but had no idea where it could be located. The hotel could do with signs to indicate where the rooms are or at least staff to tell you on your welcome. Down the corridor, there was still masking tape where I can only assume the walls had been painted. This should have been ripped up if dry or at least signs to inform if the paint was wet Read less
Likes:
The location was lovely, right on the front by many local pubs and restaurants. The breakfast was included and ok.
Dislikes:
In addition to above, the shower needed attention. It was not attached properly and was a dribble.
We have stayed in many hotels this price bracket and below and this has certainly been the worst.
Response from Lugger Inn:
Thank you for completing a review of our Inn, I am sorry that the person who greeted you was not helpful, it certainly is not common place for any guest to not be taken to their room? I am also sorry that you had problems with the shower in your room, did you complain during your stay? I will look into all your comments and can only apologise. We have been refurbishing the inn and some areas are still a work in progress but there is no wet paint areas.
Guest Review for Lugger Inn, Penzance
Nick
Group of Adults
Stayed: Aug '16
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"overall good accommodation"
stayed for two nights with 2 daughters in 3 rooms… Read more
"overall good accommodation"
stayed for two nights with 2 daughters in 3 rooms Read less
Likes:
2 rooms recently refurbished good sized if a little diy standard refurb 4rd room due for refurb and in need of it but superb sea view still perfectly adequate accommodation for the price
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our Inn, we are pleased that you enjoyed your stay here with us, we are looking forward to completing the remaining x 4 rooms to be refurbished in the Autumn and we are also looking at replacing our customer toilets - please keep in touch for some great special offers during our Autumn months at www.thelugger.co.uk or contact us direct on 01736 363236
Guest Review for Lugger Inn, Penzance
karen
Alone
Stayed: Aug '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Hope you like seagulls!"
Lugger is a comfortable and interesting walk from the station. Room was roomy and comfortable. Breakfast really good.… Read more
"Hope you like seagulls!"
Lugger is a comfortable and interesting walk from the station. Room was roomy and comfortable. Breakfast really good. Read less
Likes:
Penzance is really interesting and the Lugger inn is a convenient place to stay. Wake up to lots of seagulls. Local bus service great.
Dislikes:
Couldn't sit anywhere for breakfast. Had a designated table for one. Not really a problem but a sea view would have been nice.
Response from Lugger Inn:
Thank you for completing a review of our Inn we are pleased that you enjoyed your stay here, we note your comments with regards to your table in the restaurant for breakfast not having a sea view, at this time of year July/August we are extremely busy and it is very difficult to give every guest a sea view table, we do hope that this will not deter you from booking again, we have some great offers for this Autumn please check our website at www.thelugger.co.uk
Guest Review for Lugger Inn, Penzance
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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