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Lugger Inn Penzance
Self Assessed 2 Stars Hotel
Restaurant with rooms
Guest Rating: 3.8
See all 328 reviews
The Lugger Hotel, 3 Marine Terrace, The Promenade

Penzance, 

Cornwall and Isles of Scilly, 


TR18 4DL,  England
Average Guest Rating for Lugger Inn, Penzance
Guest reviews for Lugger Inn, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
3.6
Value:
3.7
Friendliness:
4.3
Cleanliness:
3.9
Facilities:
3.5
Staff service:
4.1
Location:
4.5
Breakfast:
4.2
Guest Rating:
3.8
From 328 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
ferrara
Group of Adults
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
3
"soggiorno a penzance"
hotel centrale sul lungomare, personale gentile e disponibile… Read more
"soggiorno a penzance"
hotel centrale sul lungomare, personale gentile e disponibile Read less
Likes:
vista mare
Dislikes:
None
Guest Review for Lugger Inn, Penzance
SERENA
Group of Adults
Stayed: Aug '14
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
4
Location:
5
Breakfast:
5
"Nice summer stay"
All around Penzance , trip to Scilly Islands… Read more
"Nice summer stay"
All around Penzance , trip to Scilly Islands Read less
Likes:
fantastic ocean view
Dislikes:
None
Guest Review for Lugger Inn, Penzance
Peter
Family with older Children
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
3
Breakfast:
4
"ok"
very good… Read more
"ok"
very good Read less
Likes:
central located
Dislikes:
Parking Situation must be improved
Guest Review for Lugger Inn, Penzance
peter
Alone
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
5
"More like a DSS Hostel-very tatty and downmarket."
The stay was marred by the basic/tatty state of the whole place. That included stairways/corridors and the room itself. The corridors and stairways had a strange smell, and the carpets had long seen b… Read more
"More like a DSS Hostel-very tatty and downmarket."
The stay was marred by the basic/tatty state of the whole place. That included stairways/corridors and the room itself. The corridors and stairways had a strange smell, and the carpets had long seen better days. The room was not inviting as the bed had no headboard, storage for bags etc. The bathroom plumbing needed attention. The internet was barely available and there was a feel of some cheap DSS 'hostel' about the place. The notices re smoking on the doors were certainly reminiscent of this. Read less
Likes:
The location only. This hotel appears to trade on a sea front location and nothing more. I spoke to a few fellow guests and some locals who alluded to the low standards and poor reputation.
Dislikes:
Room was clean to adequate standard, i.e bedding/towels.Carpets badly fitted/grubby, woodwork scuffed. Hot tap in bathroom not working, wiFi not working. Décor was tatty/grubby. No headboard on bed.
Response from Lugger Inn:
Thank you for completing a review of our hotel, we are sorry that we did not meet your expectations, we are currently refurbishing our hotel bedrooms and whilst they are a little outdated we do pride ourselves in our good hospitality - we hope that with the refurbishment in mind that you will try us again in the near future.
Guest Review for Lugger Inn, Penzance
jenni
Young Couple
Stayed: Aug '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"lovely perfect clean location."
It was my wedding night .what can i say rose petals on the bed.chilled wine in the bay window over looking mounts bay.perfect in every way xx thank you… Read more
"lovely perfect clean location."
It was my wedding night .what can i say rose petals on the bed.chilled wine in the bay window over looking mounts bay.perfect in every way xx thank you Read less
Likes:
It was all perfect xx
Dislikes:
None
Response from Lugger Inn:
Thank you Jenny for completing a review of our hotel, we are so pleased that you enjoyed the honeymoon suite it is one of our recently refurbished rooms and we are quite proud of it! For future offer's maybe your first wedding anniversary? please check out our website!
Guest Review for Lugger Inn, Penzance
Ann
Mature Couple
Stayed: Jul '14
4
Would recommend to others.
Rooms:
2
Value:
5
Friendliness:
3
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
5
"Good place to stay if you have a dog"
We have stayed at The Lugger several times on our way to or from the Scilly Isles. For a no frills bed for the night which allows dogs it hits the spot.… Read more
"Good place to stay if you have a dog"
We have stayed at The Lugger several times on our way to or from the Scilly Isles. For a no frills bed for the night which allows dogs it hits the spot. Read less
Likes:
Location
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay for future offers please keep checking our website, we will look forward to seeing you again!
Guest Review for Lugger Inn, Penzance
Jacqueline
Family with older Children
Stayed: Jul '14
3
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
4
"Clean but desperately needs refurbishment"
We stayed overnight on the way back from our holiday in the Scillies. I did not expect luxury to put it mildly but was surprised at what greeted us. The room was in extremely poor decorative condition… Read more
"Clean but desperately needs refurbishment"
We stayed overnight on the way back from our holiday in the Scillies. I did not expect luxury to put it mildly but was surprised at what greeted us. The room was in extremely poor decorative condition, the lights did not work (and then suddenly came on just as we went to bed) and the toilet door did not stay closed!! On the positive side, the bedding was clean, the towels were new and fluffy, there were tea/coffee making facilities and excellent double glazing which kept the noise to a minimum. Read less
Likes:
See above.
Dislikes:
See above.
Response from Lugger Inn:
Thank you for completing a review of our hotel, we are pleased that that you found the bed comfortable the bed linen in good order and that the towels were good & fluffy, we also note your comments with regards to the lights and the decor all of which we are working towards improving.
Guest Review for Lugger Inn, Penzance
jacqueline
Mature Couple
Stayed: Jul '14
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
2
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
5
"Tired room in wonderful location"
short overnight stay… Read more
"Tired room in wonderful location"
short overnight stay Read less
Likes:
After travelling down from London - via a long journey across ireland - arriving at 2am - just glad to have somewhere to lie down.
Dislikes:
Room was very basic - furnishings very cheap and basic. would have been very disappointed if we had booked the room for a 'proper' holiday stay
Response from Lugger Inn:
Thank you for completing a review of our hotel, we are sorry that we did not meet your expectations, we are currently refurbishing the hotel and hope that with this in mind you may return to try us again in the near furure? Please check our website for all future offers!
Guest Review for Lugger Inn, Penzance
Susan
Mature Couple
Stayed: Jul '14
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"A stopover en route to IOS"
Overnight stop ahead of trip to IOS… Read more
"A stopover en route to IOS"
Overnight stop ahead of trip to IOS Read less
Likes:
Perfect for stay when getting IOS ferry
Dislikes:
None
Response from Lugger Inn:
Thank you for completing areview of our hotel, we are sorry that you found the bed to be uncomfortable for you, this was only purchased new this spring????? We note your comments.
Guest Review for Lugger Inn, Penzance
Heyu
Family with young Children
Stayed: Jul '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"An Ideal place for family stay"
Spacious room with four beds, one double and three single. Room is clean and well maintained. The location is excellent with good sea view. Staff here are very nice and helpful. The breakfast, seafood… Read more
"An Ideal place for family stay"
Spacious room with four beds, one double and three single. Room is clean and well maintained. The location is excellent with good sea view. Staff here are very nice and helpful. The breakfast, seafood and drink are amazing and highly recommended. Read less
Likes:
Everything!
Dislikes:
None
Response from Lugger Inn:
Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay, please check our website for further special offers for this summer plus in September we will have all the details for our Christmas & New Year breaks!
Guest Review for Lugger Inn, Penzance
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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