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The Wellington Hotel Penzance
Self Assessed 3 Stars Guest House
Inn
Guest Rating: 4
See all 86 reviews
Market Square , St Just

Penzance, 

Cornwall and Isles of Scilly, 


TR19 7HD,  United Kingdom
Average Guest Rating for The Wellington Hotel, Penzance
Guest reviews for The Wellington Hotel, Penzance are provided by real guests who have actually stayed at the property.
Rooms:
3.8
Value:
4.2
Friendliness:
4.5
Cleanliness:
4.2
Facilities:
3.8
Staff service:
4.4
Location:
4.5
Breakfast:
4.2
Guest Rating:
4
From 86 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Sue
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very welcoming"
Lovely - very nice room in the annex, staff extremely friendly and very helpful, food delicious thoroughly enjoyed the cooked breakfast :) dog friendly and any query dealt with quickly and happily. Wo… Read more
"Very welcoming"
Lovely - very nice room in the annex, staff extremely friendly and very helpful, food delicious thoroughly enjoyed the cooked breakfast :) dog friendly and any query dealt with quickly and happily. Would highly recommend. Read less
Likes:
Friendliness of Staff, clean nicely decorated accommodation.
Dislikes:
No
Guest Review for The Wellington Hotel, Penzance
NICOLAS
Family with young Children
Stayed: Oct '17
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
2
"Nice and friendly"
Calm… Read more
"Nice and friendly"
Calm Read less
Likes:
Location, huge room.
Dislikes:
Breakfast
Guest Review for The Wellington Hotel, Penzance
Anthony
Group of Adults
Stayed: Aug '17
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
2
Staff service:
2
Location:
3
Breakfast:
4
"A need for better organisation nd staff training"
The room was alright but small and inexpensive additions could make a much better impression. e.g. glasses or even plastic beakers in the bedroom and individual toiletries rather than a previously ope… Read more
"A need for better organisation nd staff training"
The room was alright but small and inexpensive additions could make a much better impression. e.g. glasses or even plastic beakers in the bedroom and individual toiletries rather than a previously opened bottle of hand soap. Read less
Likes:
The freshly cooked breakfast, although additions of plain yogurt and honey would give wider scope. A second coffee machine would ensure a constant supply at busy times.
Dislikes:
The young and inexperienced staff could show more interest, they were not rude or unhelpful but were going through the motions of providing a service rather than showing enthusiasm to give a good one.
Guest Review for The Wellington Hotel, Penzance
Tracey
Group of Adults
Stayed: Jun '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
3
"Really friendly and helpful staff"
Over night stay whilst walking the south west coast path… Read more
"Really friendly and helpful staff"
Over night stay whilst walking the south west coast path Read less
Likes:
Friendly and helpful staff. Good value too. Room had been recently redecorated
Dislikes:
No.
Guest Review for The Wellington Hotel, Penzance
Paul
Mature Couple
Stayed: May '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Ratings completed"
Nothing to add… Read more
"Ratings completed"
Nothing to add Read less
Likes:
Nothing to add
Dislikes:
Nothing to add
Guest Review for The Wellington Hotel, Penzance
Janet
Mature Couple
Stayed: Apr '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Great staff - very friendly and helpful"
Great value for money. Evening meal - very good.… Read more
"Great staff - very friendly and helpful"
Great value for money. Evening meal - very good. Read less
Likes:
Room was a good size and newly refurbished. Huge bathroom.
Dislikes:
None
Guest Review for The Wellington Hotel, Penzance
Michael
Alone
Stayed: Mar '17
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
5
Cleanliness:
4
Facilities:
2
Staff service:
4
Location:
3
Breakfast:
3
"Adequate but overpriced"
Pub which has over the years become run-donw, which is a pity. There does not seem to have been any effort made to improve the pub over the years. Grubby, messy, untidy - a shame. The room was ok, co… Read more
"Adequate but overpriced"
Pub which has over the years become run-donw, which is a pity. There does not seem to have been any effort made to improve the pub over the years. Grubby, messy, untidy - a shame. The room was ok, cold and clean. Minute tricky of warm water in the shower. Read less
Likes:
I didn't
Dislikes:
Quite a bit, see above. For this tyoe accomodation it is massively overpriced, any local B&B would be much better. I have the impression that internet booking sites attract unwary customers.
Response from The Wellington Hotel:
Thank you for your feedback, however I am disappointed to read your comments. My family took the pub over 6 months ago and we have spent tens of thousands of pounds improving the place. I am not sure what you were expecting in an old traditional granite cornish building. Its a shame you didn't mention any of this during your stay. Perhaps staying in a tradition pub is not for you. We do not attract unwary customers, the pictures reflect what our establishment is, a clean, friendly welcoming pub.
Guest Review for The Wellington Hotel, Penzance
Ken
Mature Couple
Stayed: Jan '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely Stay."
Family business.… Read more
"Lovely Stay."
Family business. Read less
Likes:
Enjoyed it, the room was clean and comfortable, ate in the Hotel for 2 evenings found the food to be good and reasonably priced.
Dislikes:
None
Guest Review for The Wellington Hotel, Penzance
john
With a colleague
Stayed: Jan '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"just great"
only a one night stay but the room was spotless ,very comfy bed and endless hot water to shower or bath in… Read more
"just great"
only a one night stay but the room was spotless ,very comfy bed and endless hot water to shower or bath in Read less
Likes:
very very friendly staff
Dislikes:
None
Guest Review for The Wellington Hotel, Penzance
Tracey
Alone
Stayed: Nov '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
"Comfortable one night stay"
When checking in the staff member was very friendly and showed me to my room (room 11). The stairs are very steep and would not be suitable for those with dodgy hips or knees!

The room was extreme… Read more
"Comfortable one night stay"
When checking in the staff member was very friendly and showed me to my room (room 11). The stairs are very steep and would not be suitable for those with dodgy hips or knees!

The room was extremely comfortable together with a huge bathroom which is always a lovely extra to have!

Unfortunately hot food was not available due to the kitchens being refitted so I am unable to comment on the food that would normally be available.

All in all a comfortable stay in a very lovely village. Read less
Likes:
Although the room was facing the main square, it was extremely quiet and I was not disturbed by any traffic or voices.
Dislikes:
None
Guest Review for The Wellington Hotel, Penzance
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