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Pier House Hotel Saint Austell
Visit Britain 3 Stars Hotel
Hotel
Guest Rating: 4.4
See all 218 reviews
The Pier House Hotel, Harbour Front, Charlestown Road

Saint Austell, 

Cornwall and Isles of Scilly, 


PL25 3NJ,  England
Average Guest Rating for Pier House Hotel, Saint Austell
Guest reviews for Pier House Hotel, Saint Austell are provided by real guests who have actually stayed at the property.
Rooms:
4.2
Value:
4.1
Friendliness:
4.6
Cleanliness:
4.6
Facilities:
4.1
Staff service:
4.5
Location:
4.8
Breakfast:
4.4
Guest Rating:
4.4
From 218 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Annie
Alone
Stayed: Sep '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Lovely setting, coy room"
I stayed for 2 nights as a short getaway… Read more
"Lovely setting, coy room"
I stayed for 2 nights as a short getaway Read less
Likes:
The setting of the hotel is great, weather was amazing, the room whilst small was cosy, heating very efficient and a great shower. Good pub food.
Dislikes:
No view but this was clearly stated before booking.
Guest Review for Pier House Hotel, Saint Austell
Anthony
Alone
Stayed: Sep '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Good location and great food - beer not bad either"
One night whilst on the road. Great stopover.… Read more
"Good location and great food - beer not bad either"
One night whilst on the road. Great stopover. Read less
Likes:
Great location and friendly staff
Dislikes:
No
Guest Review for Pier House Hotel, Saint Austell
Kevin
Mature Couple
Stayed: Sep '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Perfect hotel for a relaxing break"
A very warm and helpful welcome set the scene for a perfect break. The room was clean, newly decorated and had lots of character with its unusual upstairs bathroom. Great views over the harbour where… Read more
"Perfect hotel for a relaxing break"
A very warm and helpful welcome set the scene for a perfect break. The room was clean, newly decorated and had lots of character with its unusual upstairs bathroom. Great views over the harbour where preparations for filming a new series of Poldark were underway. Food was excellent, starting with delicious crab sandwiches from the bar at lunchtime, a wonderful dinner in the restaurant and tasty, hot breakfasts. Service from everyone we met was excellent. Read less
Likes:
Everything about the hotel. The friendly, efficient service. Great recommendations for places to go and how to get around.
Dislikes:
The atrocious local bus service. Wish we'd listened earlier to the hotel advice and used the taxi service they recommended- cheaper and much quicker.
Response from Pier House Hotel:
Good Evening Mr & Mrs Page
We are so pleased you enjoyed your stay at the Pier House Hotel. Thank you very much for you kind comments. It was a pleasure to meet you, we look forward to seeing you again hopefully in the near future. I hope you had a good journey back to Reading. I also agree with you our Bus Service is terrible.
Kind Regards
Kim (Reception)
Guest Review for Pier House Hotel, Saint Austell
Caroline
With a colleague
Stayed: Sep '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Lovely hotel in a spectacular setting"
2 nights on a business trip. Ate in the restaurant and the bistro/bar area. Quality of food was excellent - portion sizes very generous.Staff all friendly and helpful. Stayed in a single room which wa… Read more
"Lovely hotel in a spectacular setting"
2 nights on a business trip. Ate in the restaurant and the bistro/bar area. Quality of food was excellent - portion sizes very generous.Staff all friendly and helpful. Stayed in a single room which was clean, comfortable and had all the facilities I needed but was very small and felt quite claustophobic - was dark and had very little natural light. Read less
Likes:
Stunning location - right on the harbour with breathtaking views over the beach and sea. Food, local beer and cider, and service was all very good.
Dislikes:
Room just a bit too small and dark - would stay again but ask for a different room. Difficult to get booked into the restaurant - book well in advance if you can.
Guest Review for Pier House Hotel, Saint Austell
JILL
Mature Couple
Stayed: Aug '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great location"
Excellent staff, very friendly and efficient, lovely setting, rooms well maintained, great breakfast… Read more
"Great location"
Excellent staff, very friendly and efficient, lovely setting, rooms well maintained, great breakfast Read less
Likes:
Location
Dislikes:
None
Response from Pier House Hotel:
Thank you for your very kind remarks
We are delighted that you enjoyed your stay with us and look forward to seeing you in the future
With kind regards
Ann - reception
Guest Review for Pier House Hotel, Saint Austell
John
Mature Couple
Stayed: Aug '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Found a gem in a great location."
Very enjoyable stay from helpful reception staff to comfortable, modern and clean room with excellent bathroom/ shower, great quality.
Perfect location to enjoy a drink overlooking the harbour or whi… Read more
"Found a gem in a great location."
Very enjoyable stay from helpful reception staff to comfortable, modern and clean room with excellent bathroom/ shower, great quality.
Perfect location to enjoy a drink overlooking the harbour or whilst having breakfast. Read less
Likes:
The surprise at how nice the hotel was as we did not feel the website did it justice, cosy bar, comfortable dining room and of course the location and views.
Dislikes:
Nothing!
Response from Pier House Hotel:
Thank you for your very kind remarks Mr Doyle
We hope to see you again in the future
Ann reception
Guest Review for Pier House Hotel, Saint Austell
Tony
Mature Couple
Stayed: Aug '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"."
short break… Read more
"."
short break Read less
Likes:
location, restaurante, pub
Dislikes:
None
Response from Pier House Hotel:
Thank you Mr Burke for your very kind remarks. We look forward to seeing you again in the future
With kind regards
Ann
Guest Review for Pier House Hotel, Saint Austell
catherine
Family with older Children
Stayed: Aug '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"great hotel with restaurant and bar in ideal spot for exploring the Cornish coast"
overnight stay after visiting Eden - Charlestown is a short drive away… Read more
"great hotel with restaurant and bar in ideal spot for exploring the Cornish coast"
overnight stay after visiting Eden - Charlestown is a short drive away Read less
Likes:
very nice hotel, loved the room with its split level, location fabulous-overlooks the quay
Dislikes:
.
Response from Pier House Hotel:
Many thanks for your very kind comments. We are delighted that you enjoyed your stay and look forward to seeing you again in the future
Guest Review for Pier House Hotel, Saint Austell
Astrid
Mature Couple
Stayed: Jul '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Beautiful location and excellent hotel"
Stayed four nights… Read more
"Beautiful location and excellent hotel"
Stayed four nights Read less
Likes:
Very pleasant hotel and staff, did everything right from room nice and clean and modern bathroom, good dinner and pleasant restaurant, good breakfasr, even soft boiled egg was soft.
Dislikes:
None
Response from Pier House Hotel:
Many thanks for your very kind remarks
We are delighted you enjoyed your stay with us and look forward to seeing you in the future
Guest Review for Pier House Hotel, Saint Austell
Stephen
Mature Couple
Stayed: Jul '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"'Excellent' does not do the whole experience justice... absolutely top quality, value for money"
The newly refurbished room was a pleasant surprise.. the hotel was so clean and fresh. The whole team, from reception, the bar and the waitress's could not have been more friendly and helpful. The foo… Read more
"'Excellent' does not do the whole experience justice... absolutely top quality, value for money"
The newly refurbished room was a pleasant surprise.. the hotel was so clean and fresh. The whole team, from reception, the bar and the waitress's could not have been more friendly and helpful. The food was amazing, both in quantity and quality Read less
Likes:
All of the above
Dislikes:
Only a shame more rooms didn't have a sea / harbour view!! :)
Response from Pier House Hotel:
Thank you so much for your very kind remarks
We are delighted your enjoyed your stay and look forward to seeing you in the future
Guest Review for Pier House Hotel, Saint Austell
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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