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Black Swan Hotel Kirkby Stephen
AA 4 Stars Inn
Inn
Guest Rating: 4.7
See all 215 reviews
Ravenstonedale

Kirkby Stephen, 

Cumbria, 


CA17 4NG,  England
Average Guest Rating for Black Swan Hotel, Kirkby Stephen
Guest reviews for Black Swan Hotel, Kirkby Stephen are provided by real guests who have actually stayed at the property.
Rooms:
4.5
Value:
4.4
Friendliness:
4.9
Cleanliness:
4.7
Facilities:
4.4
Staff service:
4.8
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.7
From 215 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Rosemary
Mature Couple
Stayed: May '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Absolutely fantastic"
Had a brilliant night away the room was superb, the food was delicious and the service was impeccable and the real ales were brilliant. Can't wait to book that room again. Thank you… Read more
"Absolutely fantastic"
Had a brilliant night away the room was superb, the food was delicious and the service was impeccable and the real ales were brilliant. Can't wait to book that room again. Thank you Read less
Likes:
Loved absolutely everything
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Craig
Mature Couple
Stayed: May '15
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"A pleasure from start to finish!"
Overnight stay with a meal in the restaurant to celebrate our silver wedding anniversary.… Read more
"A pleasure from start to finish!"
Overnight stay with a meal in the restaurant to celebrate our silver wedding anniversary. Read less
Likes:
Wonderful staff in all areas throughout our visit.
Superb food - twists on 'classic' dishes using excellent, local ingredients.
Great bar area with good selection of drinks at reasonable prices.
Dislikes:
No negatives at all!
Guest Review for Black Swan Hotel, Kirkby Stephen
David
Mature Couple
Stayed: May '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"An enjoyable stay"
It was enjoyable… Read more
"An enjoyable stay"
It was enjoyable Read less
Likes:
everything
Dislikes:
some lighter menu options would make the meals perfect
Guest Review for Black Swan Hotel, Kirkby Stephen
s
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"paradise found"
Excellent staff first class… Read more
"paradise found"
Excellent staff first class Read less
Likes:
Everything
Dislikes:
Nothing only having to leave
Guest Review for Black Swan Hotel, Kirkby Stephen
Suzanne
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A fantastic b&b, which exceeded all expectations, can't wait to return."
Everything was perfect. Even the log burner in our room was laid each day ready to light. It felt like such luxury, a really relaxing experience with amazing food. We tend to stay in boutique hotels,… Read more
"A fantastic b&b, which exceeded all expectations, can't wait to return."
Everything was perfect. Even the log burner in our room was laid each day ready to light. It felt like such luxury, a really relaxing experience with amazing food. We tend to stay in boutique hotels, but not any more. Breakfast was also superb, great start and end to walking all day in the Lake District. Read less
Likes:
The room, bar, food, staff and location.
Dislikes:
It wasn't long enough!
Guest Review for Black Swan Hotel, Kirkby Stephen
Frank
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"It was lovely"
As above… Read more
"It was lovely"
As above Read less
Likes:
Spacious attractive room with heating we could adjust, and an armchair each.
Lovely food.
Beautiful area.
Friendly staff.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Alan
Group of Adults
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Overnight break away from everyday madness!!"
Stayed one night with my wife and recently retired business partner and his wife as a good luck retirement celebration. My wife and I had stayed previously in 2009 and had been singularly impressed an… Read more
"Overnight break away from everyday madness!!"
Stayed one night with my wife and recently retired business partner and his wife as a good luck retirement celebration. My wife and I had stayed previously in 2009 and had been singularly impressed and so it was our first choice of venue. Our friends were also very impressed. Read less
Likes:
Friendly staff, fabulous location, excellent food, brilliant service, superbly stocked bar, lovely rooms with comfortable beds AND no blinking mobile phone signal to ruin the stay!!
Dislikes:
The length of stay...one night is not enough. One very minor grumble, the shower in Room 5 went freezing cold during the morning ablute, probably due to everyone doing the same thing at the same time
Guest Review for Black Swan Hotel, Kirkby Stephen
Margaret
Group of Adults
Stayed: Apr '15
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Very helpful staff who coped with our large group with apparent ease"
Family gathering from Scotland and England… Read more
"Very helpful staff who coped with our large group with apparent ease"
Family gathering from Scotland and England Read less
Likes:
Felt like home from home
Dislikes:
No
Guest Review for Black Swan Hotel, Kirkby Stephen
Ian
Group of Adults
Stayed: Mar '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Great place and lovely staff"
We stayed when visiting friends in the area and in Durham/Sunderland. We dined in for two out of our three nights.… Read more
"Great place and lovely staff"
We stayed when visiting friends in the area and in Durham/Sunderland. We dined in for two out of our three nights. Read less
Likes:
Great rooms, lovely food and very friendly staff. I wouldn't hesitate to recommend to anyone.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Rosie
Mature Couple
Stayed: Mar '15
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"A pleasant stay"
Comfortable… Read more
"A pleasant stay"
Comfortable Read less
Likes:
Both dinner and breakfast were excellent
Dislikes:
We were disappointed to be in a courtyard room having previously stayed in the main hotel
Guest Review for Black Swan Hotel, Kirkby Stephen
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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