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Black Swan Hotel Kirkby Stephen
AA 4 Stars Inn
Inn
Guest Rating: 4.7
See all 203 reviews
Ravenstonedale

Kirkby Stephen, 

Cumbria, 


CA17 4NG,  England
Average Guest Rating for Black Swan Hotel, Kirkby Stephen
Guest reviews for Black Swan Hotel, Kirkby Stephen are provided by real guests who have actually stayed at the property.
Rooms:
4.5
Value:
4.4
Friendliness:
4.9
Cleanliness:
4.7
Facilities:
4.4
Staff service:
4.8
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.7
From 203 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Judith
Alone
Stayed: Feb '15
2
Would not recommend to others.
Rooms:
4
Value:
2
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
2
"Disappointing"
I have heard good things about the Black Swan over many years and I was really looking forward to seeing for myself. I was considering the venue for a family event and wanted to test it out. I stayed… Read more
"Disappointing"
I have heard good things about the Black Swan over many years and I was really looking forward to seeing for myself. I was considering the venue for a family event and wanted to test it out. I stayed for one night and had dinner in the fire lounge and breakfast.
I was very disappointed in the food at dinner. This was one of the poorest meals I have had in a long time. I found breakfast also uninspiring. My bacon sandwich was served on ordinary tasteless sliced bread + stingy portion of baco Read less
Likes:
The member of staff who welcomed me was very friendly. My room was cosy and clean. The towels were fantastic. There was no hot water for a bath and the cold water didn't drain away
Dislikes:
The Galloway shin beef was tough, with gristle and stringy. This dish lacked flavour and the presentation was poor. The service at dinner was poor. No one offered my a sweet menu - I had to ask.
Guest Review for Black Swan Hotel, Kirkby Stephen
Valerie
Group of Adults
Stayed: Feb '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A Great Weekend"
We met up with friends for a meal and a get together at the Black Swan, having decided upon the venue by consulting the internet!… Read more
"A Great Weekend"
We met up with friends for a meal and a get together at the Black Swan, having decided upon the venue by consulting the internet! Read less
Likes:
Our stay was delightful. The area is full of natural beauty even in mid-winter, with loads to do and see. The venue, staff and welcome are excellent; providing good food and accommodation. Thanks.
Dislikes:
Absolutely nothing!
Guest Review for Black Swan Hotel, Kirkby Stephen
Carol
Mature Couple
Stayed: Jan '15
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Overnight winter stay in snowy Cumbria"
Overnight stay in this lovely hotel in the picturesque village of Ravenstonedale. Excellent accommodation in one of the spacious dog friendly rooms as we brought our 2 terriers with us. Staff friendly… Read more
"Overnight winter stay in snowy Cumbria"
Overnight stay in this lovely hotel in the picturesque village of Ravenstonedale. Excellent accommodation in one of the spacious dog friendly rooms as we brought our 2 terriers with us. Staff friendly & helpful. Read less
Likes:
Everything except for the snow which meant we had to leave early but not the hotel's fault!
Dislikes:
No all good. Already planning a return visit in Spring.
Guest Review for Black Swan Hotel, Kirkby Stephen
gareth
Family with older Children
Stayed: Jan '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"fantastic"
only a one night stay, staff great owners always around and approachable food lovely setting fantastic… Read more
"fantastic"
only a one night stay, staff great owners always around and approachable food lovely setting fantastic Read less
Likes:
the total experience
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
susan
Mature Couple
Stayed: Dec '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
2
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Enjoyable evening in a warm and friendly atmosphere."
Overnight stay recommended by friend was a worthwhile break.… Read more
"Enjoyable evening in a warm and friendly atmosphere."
Overnight stay recommended by friend was a worthwhile break. Read less
Likes:
The ladies were most welcoming and helpful. Evening meal was délicieux and breakfast was great.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Andrew
Mature Couple
Stayed: Dec '14
3
Would not recommend to others.
Rooms:
5
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
2
"Breakfast error?"
Very pleasant room and facilities. Helpful staff during booking, called back to ask about dinner requirements.… Read more
"Breakfast error?"
Very pleasant room and facilities. Helpful staff during booking, called back to ask about dinner requirements. Read less
Likes:
Very pleasant room and facilities. Helpful staff during booking, called back to ask about dinner requirements.
Dislikes:
The cooked part of the breakfast was not up to the standard of our previous meals here. Hopefully this was a one-off mistake.
Guest Review for Black Swan Hotel, Kirkby Stephen
alexander
Mature Couple
Stayed: Nov '14
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"very friendly staff and good food"
We were very relaxed in the hotel, warm and cosy with the open fire in the bar.… Read more
"very friendly staff and good food"
We were very relaxed in the hotel, warm and cosy with the open fire in the bar. Read less
Likes:
The bar was fairly quiet so it suited us well and the bed was small but very comfy.
Dislikes:
The room was smaller than we would have liked, I know it said small double when booking but, I would have said this was more like a large single room, but fortunately we were only there for one night.
Guest Review for Black Swan Hotel, Kirkby Stephen
Jonquil
Mature Couple
Stayed: Nov '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Hospitality at it's best"
We enjoyed our stay at the Blackswan. Excellent food, accommodationa and hospitality… Read more
"Hospitality at it's best"
We enjoyed our stay at the Blackswan. Excellent food, accommodationa and hospitality Read less
Likes:
Everything
Dislikes:
No
Guest Review for Black Swan Hotel, Kirkby Stephen
Amanda
Mature Couple
Stayed: Nov '14
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"The Black Swan gave us everything we were looking for in a relaxing restorative short stay."
Excellent… Read more
"The Black Swan gave us everything we were looking for in a relaxing restorative short stay."
Excellent Read less
Likes:
Warm welcome, warm comfortable room with everything we needed.
The food was excellent and there were lovely places to visit nearby.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Ian
Mature Couple
Stayed: Nov '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"Quality accommodation, good food, good beer and first class service this is the black swan"
Most enjoyable, warm and welcoming, the rooms are just right… Read more
"Quality accommodation, good food, good beer and first class service this is the black swan"
Most enjoyable, warm and welcoming, the rooms are just right Read less
Likes:
Having stayed at the Black Swan previously, we were delighted to see it had not changed, the quality of all aspects was still the same
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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