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Black Swan Hotel Kirkby Stephen
AA 4 Stars Inn
Inn
Guest Rating: 4.7
See all 233 reviews
Ravenstonedale

Kirkby Stephen, 

Cumbria, 


CA17 4NG,  England
Average Guest Rating for Black Swan Hotel, Kirkby Stephen
Guest reviews for Black Swan Hotel, Kirkby Stephen are provided by real guests who have actually stayed at the property.
Rooms:
4.5
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.7
Facilities:
4.4
Staff service:
4.8
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.7
From 233 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Dean
Mature Couple
Stayed: Jun '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
4
Location:
4
Breakfast:
5
"wonderful overnight stop."
Stayed for one night on wayback from Scotland. What a delight. Wonderful suite and amazing food.Will definately stay for longer next time.… Read more
"wonderful overnight stop."
Stayed for one night on wayback from Scotland. What a delight. Wonderful suite and amazing food.Will definately stay for longer next time. Read less
Likes:
Loved everything, from the beautiful location, fantastic for walking, to the beautiful building and the food so carefully prepared.
Dislikes:
It was very busy, being a Saturday in high summer, so would probably chose a quieter time of year when we return.
Guest Review for Black Swan Hotel, Kirkby Stephen
Albert
Mature Couple
Stayed: Jun '15
3
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
2
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
4
"Disappointing food and accommodation"
Third (and last) visit to the Black Swan. Bedroom was "poky" - much smaller than last time even though it was classed as a deluxe superior.… Read more
"Disappointing food and accommodation"
Third (and last) visit to the Black Swan. Bedroom was "poky" - much smaller than last time even though it was classed as a deluxe superior. Read less
Likes:
Breakfast
Dislikes:
Even though we were residents no table available in dining room or main bar for dinner on our first night and then the food disappointing. Ate at the Kings Head second night which was far superior.
Guest Review for Black Swan Hotel, Kirkby Stephen
Paul
Mature Couple
Stayed: Jun '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"A Welcome Break"
We stayed for two nights to break our journey from Scotland to London and to meet up with an old friend.… Read more
"A Welcome Break"
We stayed for two nights to break our journey from Scotland to London and to meet up with an old friend. Read less
Likes:
A nice double aspect room with a large comfortable double bed. Facilities to make a hot beverage and two comfortable arm chairs
Dislikes:
Wifi was a bit patchy but that is a problrms in the locality.
Guest Review for Black Swan Hotel, Kirkby Stephen
Mark
Mature Couple
Stayed: Jun '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Top quality"
We decided to treat my parents to an overnight stay here, and it was a fantastic stay once again. We never go wrong here, and we love it!… Read more
"Top quality"
We decided to treat my parents to an overnight stay here, and it was a fantastic stay once again. We never go wrong here, and we love it! Read less
Likes:
Friendly and warm staff, luxury rooms and excellent food and drink
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
jane
Mature Couple
Stayed: Jun '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"friendly , character property"
Very friendly,comfy,good food. Excellent… Read more
"friendly , character property"
Very friendly,comfy,good food. Excellent Read less
Likes:
Everything
Dislikes:
No
Guest Review for Black Swan Hotel, Kirkby Stephen
Bill
Mature Couple
Stayed: Jun '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Impressed"
Overnight stay on way home from Scotland. Picked somewhere off the beaten track and made a good choice. Definitely on our must revisit list.… Read more
"Impressed"
Overnight stay on way home from Scotland. Picked somewhere off the beaten track and made a good choice. Definitely on our must revisit list. Read less
Likes:
Good welcome, excellent meal and decent beer in relaxed surroundings. Comfortable room and top quality breakfast.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Daniel
Group of Adults
Stayed: Jun '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Fantastic!"
The Black Swan is a lovely small hotel with great, welcoming staff, very nice rooms and great food and drink.… Read more
"Fantastic!"
The Black Swan is a lovely small hotel with great, welcoming staff, very nice rooms and great food and drink. Read less
Likes:
Everything!
Dislikes:
No
Guest Review for Black Swan Hotel, Kirkby Stephen
Joan
Mature Couple
Stayed: Jun '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lucky find"
A perfect combination of good pub atmosphere , well appointed accomodation and good food.… Read more
"Lucky find"
A perfect combination of good pub atmosphere , well appointed accomodation and good food. Read less
Likes:
Everything. Very convenient for an overnight stay for us and lovely drive over. We will be back!
Dislikes:
Nothing
Guest Review for Black Swan Hotel, Kirkby Stephen
Nicola
Mature Couple
Stayed: Jun '15
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
4
Staff service:
2
Location:
5
Breakfast:
5
"Great location and breakfast selection fabulous"
Room small, well presented & shower room large; lovely towels.
Wifi available (just), booking literature suggested in rooms but only in public areas.
Dinner menu interesting.
Walks right from door… Read more
"Great location and breakfast selection fabulous"
Room small, well presented & shower room large; lovely towels.
Wifi available (just), booking literature suggested in rooms but only in public areas.
Dinner menu interesting.
Walks right from door and good garden area. Read less
Likes:
Location and room type and that manager dealt well with issue with dinner when raised in morning.
Dislikes:
Dining by main door was chilly; missing items from main meal (not spotted by server delivering) and raised with a disinterested server when plates cleared - would be good to have been asked earlier.
Guest Review for Black Swan Hotel, Kirkby Stephen
David
Mature Couple
Stayed: Jun '15
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
3
Cleanliness:
1
Facilities:
2
Staff service:
2
Location:
3
Breakfast:
3
"Better if plumbing and heating had been correct."
Ok!… Read more
"Better if plumbing and heating had been correct."
Ok! Read less
Likes:
Good location
Dislikes:
The menu was same every evening. Bathroom needed deep clean and plumbing needs urgent attention. Staff friendly but could have been more attentive.
Guest Review for Black Swan Hotel, Kirkby Stephen
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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