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Black Swan Hotel Kirkby Stephen
AA 4 Stars Inn
Inn
Guest Rating: 4.7
See all 212 reviews
Ravenstonedale

Kirkby Stephen, 

Cumbria, 


CA17 4NG,  England
Average Guest Rating for Black Swan Hotel, Kirkby Stephen
Guest reviews for Black Swan Hotel, Kirkby Stephen are provided by real guests who have actually stayed at the property.
Rooms:
4.5
Value:
4.4
Friendliness:
4.9
Cleanliness:
4.7
Facilities:
4.4
Staff service:
4.8
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.7
From 212 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
s
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"paradise found"
Excellent staff first class… Read more
"paradise found"
Excellent staff first class Read less
Likes:
Everything
Dislikes:
Nothing only having to leave
Guest Review for Black Swan Hotel, Kirkby Stephen
Suzanne
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A fantastic b&b, which exceeded all expectations, can't wait to return."
Everything was perfect. Even the log burner in our room was laid each day ready to light. It felt like such luxury, a really relaxing experience with amazing food. We tend to stay in boutique hotels,… Read more
"A fantastic b&b, which exceeded all expectations, can't wait to return."
Everything was perfect. Even the log burner in our room was laid each day ready to light. It felt like such luxury, a really relaxing experience with amazing food. We tend to stay in boutique hotels, but not any more. Breakfast was also superb, great start and end to walking all day in the Lake District. Read less
Likes:
The room, bar, food, staff and location.
Dislikes:
It wasn't long enough!
Guest Review for Black Swan Hotel, Kirkby Stephen
Frank
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"It was lovely"
As above… Read more
"It was lovely"
As above Read less
Likes:
Spacious attractive room with heating we could adjust, and an armchair each.
Lovely food.
Beautiful area.
Friendly staff.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Alan
Group of Adults
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Overnight break away from everyday madness!!"
Stayed one night with my wife and recently retired business partner and his wife as a good luck retirement celebration. My wife and I had stayed previously in 2009 and had been singularly impressed an… Read more
"Overnight break away from everyday madness!!"
Stayed one night with my wife and recently retired business partner and his wife as a good luck retirement celebration. My wife and I had stayed previously in 2009 and had been singularly impressed and so it was our first choice of venue. Our friends were also very impressed. Read less
Likes:
Friendly staff, fabulous location, excellent food, brilliant service, superbly stocked bar, lovely rooms with comfortable beds AND no blinking mobile phone signal to ruin the stay!!
Dislikes:
The length of stay...one night is not enough. One very minor grumble, the shower in Room 5 went freezing cold during the morning ablute, probably due to everyone doing the same thing at the same time
Guest Review for Black Swan Hotel, Kirkby Stephen
Margaret
Group of Adults
Stayed: Apr '15
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Very helpful staff who coped with our large group with apparent ease"
Family gathering from Scotland and England… Read more
"Very helpful staff who coped with our large group with apparent ease"
Family gathering from Scotland and England Read less
Likes:
Felt like home from home
Dislikes:
No
Guest Review for Black Swan Hotel, Kirkby Stephen
Ian
Group of Adults
Stayed: Mar '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Great place and lovely staff"
We stayed when visiting friends in the area and in Durham/Sunderland. We dined in for two out of our three nights.… Read more
"Great place and lovely staff"
We stayed when visiting friends in the area and in Durham/Sunderland. We dined in for two out of our three nights. Read less
Likes:
Great rooms, lovely food and very friendly staff. I wouldn't hesitate to recommend to anyone.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
Rosie
Mature Couple
Stayed: Mar '15
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"A pleasant stay"
Comfortable… Read more
"A pleasant stay"
Comfortable Read less
Likes:
Both dinner and breakfast were excellent
Dislikes:
We were disappointed to be in a courtyard room having previously stayed in the main hotel
Guest Review for Black Swan Hotel, Kirkby Stephen
Jane
Alone
Stayed: Mar '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Warm,friendly, professional and good value...they know what they are doing.. I'll be back!"
2 nights,DBB combining both work and pleasure.I had a Kingsize bed,sitting room and bathroom. I felt the room rate was very fair for the size and scope of the room they offered some discount as it was… Read more
"Warm,friendly, professional and good value...they know what they are doing.. I'll be back!"
2 nights,DBB combining both work and pleasure.I had a Kingsize bed,sitting room and bathroom. I felt the room rate was very fair for the size and scope of the room they offered some discount as it was single occupancy.This is an old building, with character, but in good order and cared for. Its not a trendy boutique hotel (thank goodness)but there is a true warmth and friendliness about the whole place and everyone clearly cares about their customer's well-being! There is much return business. Read less
Likes:
A genuinely friendly atmosphere. Warm,tidy rooms,food that tasted how it should, combined with fair value. So refreshing to find this approach and people genuinely interested in my welfare.
Dislikes:
None
Guest Review for Black Swan Hotel, Kirkby Stephen
karen
Mature Couple
Stayed: Mar '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Comfortable, relaxing within a beautiful setting. We will be back."
A quick visit for business and pleasure.… Read more
"Comfortable, relaxing within a beautiful setting. We will be back."
A quick visit for business and pleasure. Read less
Likes:
Location very peaceful and within stunning surroundings. Hotel is beautiful. Excellent service and great staff.
Dislikes:
We prefer to have a little more choice in terms of seating in the restaurant. It's nice to have a little more privacy and space when there is room in the restaurant.
It's not a major issue.
Guest Review for Black Swan Hotel, Kirkby Stephen
Judith
Alone
Stayed: Feb '15
2
Would not recommend to others.
Rooms:
4
Value:
2
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
2
"Disappointing"
I have heard good things about the Black Swan over many years and I was really looking forward to seeing for myself. I was considering the venue for a family event and wanted to test it out. I stayed… Read more
"Disappointing"
I have heard good things about the Black Swan over many years and I was really looking forward to seeing for myself. I was considering the venue for a family event and wanted to test it out. I stayed for one night and had dinner in the fire lounge and breakfast.
I was very disappointed in the food at dinner. This was one of the poorest meals I have had in a long time. I found breakfast also uninspiring. My bacon sandwich was served on ordinary tasteless sliced bread + stingy portion of baco Read less
Likes:
The member of staff who welcomed me was very friendly. My room was cosy and clean. The towels were fantastic. There was no hot water for a bath and the cold water didn't drain away
Dislikes:
The Galloway shin beef was tough, with gristle and stringy. This dish lacked flavour and the presentation was poor. The service at dinner was poor. No one offered my a sweet menu - I had to ask.
Guest Review for Black Swan Hotel, Kirkby Stephen
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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