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The Cross Keys Hotel Castle Douglas
Self Assessed 3 Stars Hotel
Inn
Guest Rating: 4.1
See all 7 reviews
High Street , New Galloway

Castle Douglas, 

Dumfries & Galloway, 


DG7 3RN,  United Kingdom
Average Guest Rating for The Cross Keys Hotel, Castle Douglas
Guest reviews for The Cross Keys Hotel, Castle Douglas are provided by real guests who have actually stayed at the property.
Rooms:
4.1
Value:
3.9
Friendliness:
4.9
Cleanliness:
4.6
Facilities:
4.1
Staff service:
4.4
Location:
4.1
Breakfast:
4.0
Guest Rating:
4.1
From 7 reviews
Sort:Guest Reviews
Peter
Mature Couple
Stayed: Jun '17
4
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
3
Location:
3
Breakfast:
3
"Nice room and all acceptable, but disappointing for the price. Not as good as it looked on the web."
Overnight stay en route from holiday to visit family friend next day. Hotel exterior looked a bit faded, daunting and run down, but inside was very acceptable. Our reception was informal and a bit of… Read more
"Nice room and all acceptable, but disappointing for the price. Not as good as it looked on the web."
Overnight stay en route from holiday to visit family friend next day. Hotel exterior looked a bit faded, daunting and run down, but inside was very acceptable. Our reception was informal and a bit off hand, although staff became more friendly and helpful. Food choises were disappointing and it felt a bit like it was firing on two cylinders. Location and town were less attractive than website impressions conveyed. Perfectly OK for a basic overnight stop, if a bit overpriced. Read less
Likes:
Room was well furnished and turned out to be very quiet despite being on ground floor with window onto main street. Tasteful soft furnishing and spacious ensuite. Staff were friendly.
Dislikes:
Breakfast choices disappointing for the price. No fruit or yogurt; tinned tomatoes and no mushrooms. Evening menu also limited but what was served was perfectly acceptable.
Guest Review for The Cross Keys Hotel, Castle Douglas
Blythe
Mature Couple
Stayed: Oct '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
3
"Welcoming, friendly and comfortable"
Good welcome, nice warm and comfortable room… Read more
"Welcoming, friendly and comfortable"
Good welcome, nice warm and comfortable room Read less
Likes:
Very informative staff
Dislikes:
Would have been nice to have a fire in the bar in the evenings
Guest Review for The Cross Keys Hotel, Castle Douglas
Yoko
Alone
Stayed: Oct '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
3
"The staff was very kind and hospitable."
For relaxing.… Read more
"The staff was very kind and hospitable."
For relaxing. Read less
Likes:
Nice loacation.
Dislikes:
It was noisy that a sound of excise in the morning.
Guest Review for The Cross Keys Hotel, Castle Douglas
Alessandra
Young Couple
Stayed: May '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Super friendly staff, modest but pristine"
Amazing location, little family run hotel. Super friendly and the lady who owns it gave us lots of suggestions and extremely helpful. Accommodation is modest, but cozy and perfectly clean.… Read more
"Super friendly staff, modest but pristine"
Amazing location, little family run hotel. Super friendly and the lady who owns it gave us lots of suggestions and extremely helpful. Accommodation is modest, but cozy and perfectly clean. Read less
Likes:
Beautiful location and lovely surroundings
Dislikes:
None
Response from The Cross Keys Hotel:
Thank you xxx Hope you had a good journey home and Gizmo was pleased to see you!!!
Guest Review for The Cross Keys Hotel, Castle Douglas
MICK
With a colleague
Stayed: Oct '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great Hotel"
Buisness… Read more
"Great Hotel"
Buisness Read less
Likes:
Very clean and commutable hotel.
Staff excellant.
Dislikes:
No
Guest Review for The Cross Keys Hotel, Castle Douglas
Shelley
Mature Couple
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Quiet location small hotel"
Stayed one night on our way up to Ardrossan to take ferry over to Arran. Close to Castle Douglas which we visited, where there are a good range of shops to see and great countryside. Small bar where… Read more
"Quiet location small hotel"
Stayed one night on our way up to Ardrossan to take ferry over to Arran. Close to Castle Douglas which we visited, where there are a good range of shops to see and great countryside. Small bar where we were able to have an evening meal. Very friendly host who did everything she could to make our stay pleasant. Read less
Likes:
Cleanliness. Small hotel. Friendly atmosphere.
Dislikes:
None
Guest Review for The Cross Keys Hotel, Castle Douglas
Robert
Alone
Stayed: Dec '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
3
Breakfast:
5
"Would stay again"
Warm welcome, friendly atmosphere, comfortable rooms and an excellent breakfast.… Read more
"Would stay again"
Warm welcome, friendly atmosphere, comfortable rooms and an excellent breakfast. Read less
Likes:
Excellent breakfast.
Dislikes:
The weather, but that is Scotland for you!
Guest Review for The Cross Keys Hotel, Castle Douglas
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