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Hazeldene Hotel Gretna Green
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4.5
See all 32 reviews
Main Street

Gretna Green, 

Dumfries & Galloway, 


DG16 5EA,  United Kingdom
Average Guest Rating for Hazeldene Hotel, Gretna Green
Guest reviews for Hazeldene Hotel, Gretna Green are provided by real guests who have actually stayed at the property.
Rooms:
4.3
Value:
4.3
Friendliness:
4.8
Cleanliness:
4.4
Facilities:
4.2
Staff service:
4.8
Location:
4.6
Breakfast:
4.5
Guest Rating:
4.5
From 32 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 Next
Sarah
Young Couple
Stayed: Sep '17
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
3
Facilities:
1
Staff service:
3
Location:
3
Breakfast:
1
"Disappointed and not value for money"
We arrived late at night, around 9pm. We were showed to our room only to find the bathroom lights wasn’t working. Only to be told we can’t do anything about that until tomorrow. Had have a shower by t… Read more
"Disappointed and not value for money"
We arrived late at night, around 9pm. We were showed to our room only to find the bathroom lights wasn’t working. Only to be told we can’t do anything about that until tomorrow. Had have a shower by torch light. Only to find that the shower was cold. Having a cold shower by torch light isn’t my idea of fun. breakfast which was lacking. We asked for scrambled egg on toast only to be told. The kitchen will make the egg you go make your toast. So basically a nice stay want had. Very disappointed. Read less
Likes:
Apart from the staff and location, not very much.
Dislikes:
Should be double deluxe was 2 single beds pushed together. Disappointing breakfast. Cold shower.
Guest Review for Hazeldene Hotel, Gretna Green
Douglas
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Looking for cozy and relaxing, this is the place to book."
Very relaxing and close to everything we wanted to see.… Read more
"Looking for cozy and relaxing, this is the place to book."
Very relaxing and close to everything we wanted to see. Read less
Likes:
Clean and very friendly staff.
Dislikes:
No
Guest Review for Hazeldene Hotel, Gretna Green
Lisa
Young Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Lovely saty"
The room had everything we needed only there for one night comfortable and clean… Read more
"Lovely saty"
The room had everything we needed only there for one night comfortable and clean Read less
Likes:
Easy to find, spacious car park lovely breakfast and friendly staff
Dislikes:
None
Guest Review for Hazeldene Hotel, Gretna Green
Emma
Family with young Children
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Attended family wedding, pefect location"
Attended a family wedding at the famous Blacksmith shop, the Hazeldene was a perfect location for a weekend stay.… Read more
"Attended family wedding, pefect location"
Attended a family wedding at the famous Blacksmith shop, the Hazeldene was a perfect location for a weekend stay. Read less
Likes:
Overall we were very pleased with the hotel's staff's friendliness and helpfulness from the beginning of our stay until the end and the room was of a good clean standard.
Dislikes:
Our room was located directly over the hotel's bar and loud music was played until midnight, this was not ideal in a family room with a toddler.
Guest Review for Hazeldene Hotel, Gretna Green
Rory
Family with young Children
Stayed: Mar '17
4
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
2
Staff service:
5
Location:
2
Breakfast:
4
"Very warm and friendly staff, good food, acceptable room but noisy room above the bar and front door"
A one night stay with a good dinner and a hearty breakfast.… Read more
"Very warm and friendly staff, good food, acceptable room but noisy room above the bar and front door"
A one night stay with a good dinner and a hearty breakfast. Read less
Likes:
Very nice staff.
Dislikes:
We slept badly due to music from the bar, front door banging and a very squeaky corridor floor, loud drunk guests and poor quality soundproofing.
Guest Review for Hazeldene Hotel, Gretna Green
Lynn
Group of Adults
Stayed: Dec '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent environment to break a long journey"
Excellent value for money in a clean and comfortable room with good dinner and breakfast.… Read more
"Excellent environment to break a long journey"
Excellent value for money in a clean and comfortable room with good dinner and breakfast. Read less
Likes:
Dog friendly.
Dislikes:
No
Guest Review for Hazeldene Hotel, Gretna Green
karen
Mature Couple
Stayed: May '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
3
"Excellent location for travel to the wedding"
Noisy room as fan or motor running outside all the time. Clean and tidy but basic. Plenty of tea and coffee plus toiletries Staff very friendly and helpful. Breakfast ok. Toaster took ages second ti… Read more
"Excellent location for travel to the wedding"
Noisy room as fan or motor running outside all the time. Clean and tidy but basic. Plenty of tea and coffee plus toiletries Staff very friendly and helpful. Breakfast ok. Toaster took ages second time round came out burnt. No pastries or muffins for those who do t want cooked food. Scrambled eggs were dry. Would stay again though Read less
Likes:
Near to wedding venue and friendly staff
Dislikes:
None
Guest Review for Hazeldene Hotel, Gretna Green
CarolAnne
Young Couple
Stayed: Feb '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"wonderful staff, excellent food."
One night romantic break. Food was excellent and staff very helpful.… Read more
"wonderful staff, excellent food."
One night romantic break. Food was excellent and staff very helpful. Read less
Likes:
Beautiful 4 poster bed and jacuzzi bath.
Dislikes:
None
Guest Review for Hazeldene Hotel, Gretna Green
Tony
Mature Couple
Stayed: Nov '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Overnight stop on the way home"
Our stay was very pleasant. The room was clean and spacious. The en-suite was also spotless and the toiletries were a nice touch. We dined in the evening and enjoyed a tasty meal in lovely surroundi… Read more
"Overnight stop on the way home"
Our stay was very pleasant. The room was clean and spacious. The en-suite was also spotless and the toiletries were a nice touch. We dined in the evening and enjoyed a tasty meal in lovely surroundings. Read less
Likes:
The staff, the room, the food and drink, so everything.
Dislikes:
None
Response from Hazeldene Hotel:
Thank you for your review we are delighted that you enjoyed your stay with us, we work very hard to ensure all our guests have a great stay.
Our staff look forward to welcoming you on your next visit
Kind regards
Ruth Seggie
Manager
Guest Review for Hazeldene Hotel, Gretna Green
Alistair
Mature Couple
Stayed: Oct '15
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Just what we needed"
Overnight stay to break drive from Derbyshire to Edinburgh.… Read more
"Just what we needed"
Overnight stay to break drive from Derbyshire to Edinburgh. Read less
Likes:
The food, the room, pleasant staff, the friendly bar.
Dislikes:
The widow blinds didn't keep the bright lights from shining into room at night, though we had no problem sleeping.
Guest Review for Hazeldene Hotel, Gretna Green
Page: 1 | 2 | 3 | 4 Next
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