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Kirkconnel Hall Hotel Lockerbie
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4
See all 45 reviews
Ecclefechan

Lockerbie, 

Dumfries & Galloway, 


DG11 3JH,  Scotland
Average Guest Rating for Kirkconnel Hall Hotel, Lockerbie
Guest reviews for Kirkconnel Hall Hotel, Lockerbie are provided by real guests who have actually stayed at the property.
Rooms:
4.2
Value:
4.0
Friendliness:
4.4
Cleanliness:
4.2
Facilities:
4.0
Staff service:
4.2
Location:
4.1
Breakfast:
3.8
Guest Rating:
4
From 45 reviews
Sort:Guest Reviews
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Roger
Mature Couple
Stayed: Jul '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"warm welcome"
Had a overnight stay and was pleased with the warm friendly reception off the owner John and his two lovely dogs.… Read more
"warm welcome"
Had a overnight stay and was pleased with the warm friendly reception off the owner John and his two lovely dogs. Read less
Likes:
Nice laid back atmosphere, no air's n graces plain simple food of our choice, nothing was too much trouble. Really relaxed we we're very surprised at the amount of antiques there was very impressed.
Dislikes:
Nothing
Response from Kirkconnel Hall Hotel:
Thank you for your kind review.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Christine
Mature Couple
Stayed: May '16
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
4
Breakfast:
1
"ok for overnight stop"
Overnight stop on way to Skye. Food was nice. Bed very comfortable. Didn't need the fire alarm to tell me it was time for breakfast. Continental breakfast was 2 croissant. Staff had some issues with c… Read more
"ok for overnight stop"
Overnight stop on way to Skye. Food was nice. Bed very comfortable. Didn't need the fire alarm to tell me it was time for breakfast. Continental breakfast was 2 croissant. Staff had some issues with communications. I was given instructions for a door to take my dog out early in morning which turned out to have a large "door alarmed" sign. We couldn't get out. Don't want to sound too negative. Read less
Likes:
It's proximity to the motorway.
Dislikes:
Poor customer relations.
Response from Kirkconnel Hall Hotel:
Our apologies with the issues you encountered but thank you for giving us your feedback.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Alan
Alone
Stayed: Apr '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
4
"Only stayed one night, excellent characterful hotel, excellent characterful hosts.."
Had a great nights stay, I usually stay in more modern square roomed hotels which are basically soulless, a night at kirkconnel my well have change where I stay next time… Read more
"Only stayed one night, excellent characterful hotel, excellent characterful hosts.."
Had a great nights stay, I usually stay in more modern square roomed hotels which are basically soulless, a night at kirkconnel my well have change where I stay next time Read less
Likes:
Character, great hotel, great hosts.....
Dislikes:
None
Response from Kirkconnel Hall Hotel:
Thank you for your lovely review.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Sandra
Mature Couple
Stayed: Sep '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Comfortable, friendly & convenient stop"
Overnight stay en route north using smaller road in a classic car. Kirkconnel Hall is well placed by the main road. Evening meal was well presented & staff were friendly & helpful. Breakfast was lov… Read more
"Comfortable, friendly & convenient stop"
Overnight stay en route north using smaller road in a classic car. Kirkconnel Hall is well placed by the main road. Evening meal was well presented & staff were friendly & helpful. Breakfast was lovely & the room well appointed, with everything to hand. Read less
Likes:
Easy to find, easy to book. Lovely room & good food.
Dislikes:
None
Response from Kirkconnel Hall Hotel:
Thank you kindly for the wonderful review you have given us. We look forward to welcoming you back in the near future.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Emma
Family with young Children
Stayed: Sep '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Just what the doctor ordered"
Great location, excellent food, staff and owner John couldn't do enough.… Read more
"Just what the doctor ordered"
Great location, excellent food, staff and owner John couldn't do enough. Read less
Likes:
John the owner was a great guy. Nothing to much trouble.
The dogs Louis and rosie added to the atmosphere. We will consider taking our dogs with us when we next visit.
Dislikes:
None
Response from Kirkconnel Hall Hotel:
Thank you so much for your lovely review of our property. We look forward to welcoming your dogs next time, however Louis is still in charge!!! Thank you.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Ann
Family with older Children
Stayed: Jul '15
3
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
3
Breakfast:
3
"It was fair value for money"
It was okay.… Read more
"It was fair value for money"
It was okay. Read less
Likes:
The friendliness of the waitress was very pleasant!
Dislikes:
The carpets in the hotel and in above the bathroom there was fungus on the ceiling...
Response from Kirkconnel Hall Hotel:
Thank you for your review of our hotel. We were disappointed to note some of your comments regarding the accommodation you resided in, if you had mentioned it too us during your stay we would have transferred you to an alternative room. However I can assure you we will rectify the issues you have raised. Thank you.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Peter
Mature Couple
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
3
Breakfast:
3
"Friendly and a unique service that made us laugh"
We stayed 2 nights on a wowcher deal, given to us as a gift. Our son joined us for 1 night and he enjoyed the friendly banter with the manager/owner. We had a nice meal on the first night, in a relaxe… Read more
"Friendly and a unique service that made us laugh"
We stayed 2 nights on a wowcher deal, given to us as a gift. Our son joined us for 1 night and he enjoyed the friendly banter with the manager/owner. We had a nice meal on the first night, in a relaxed and informal atmosphere. Read less
Likes:
Friendly and unassuming service. Although our room did not get serviced owns our second day. We didn't mind very much for a short stay.
Dislikes:
The room was cold on our arrival
Response from Kirkconnel Hall Hotel:
Thank you for your kind review & we are so pleased you found your stay with us pleasurable. I would like to apologise that the room was slightly cold upon arrival & hope that will not deter you from visiting us again.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
lesley
Family with older Children
Stayed: Jul '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Good value for money for 3 bedrooms on an overnight stay"
Overnight stay on the way to the highlands. Having three bedrooms was great.… Read more
"Good value for money for 3 bedrooms on an overnight stay"
Overnight stay on the way to the highlands. Having three bedrooms was great. Read less
Likes:
Just off motorway but still a quiet location. Three bedrooms and comfortable lounge area in a old but acceptable lodge.
Dislikes:
None
Response from Kirkconnel Hall Hotel:
Thank you so much for your very kind review, we are very pleased you found your stay & the facilities to your liking. Please visit us again in the near future.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Sharon
Mature Couple
Stayed: Jul '14
1
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
2
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
2
"Lacklustre"
We stayed in the lodge for 2 nights and opted for a cooked breakfast at the hotel each morning.… Read more
"Lacklustre"
We stayed in the lodge for 2 nights and opted for a cooked breakfast at the hotel each morning. Read less
Likes:
The setting
Dislikes:
Unwelcome check in. There was a fireguard across entrance floor to keep dogs in. Old chap commented on fact that only 2 of us staying at 3 bedroom lodge. Dogs in Restaurant.
Response from Kirkconnel Hall Hotel:
Thank you for your review. I am most surprised that you did not enjoy your stay with us, we wish you had mentioned your concerns to us during your stay & we could have attempted to rectify them for you.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
Nichola
Group of Adults
Stayed: Jun '14
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Friendly staff and good sized room"
Attending a wedding blessing celebration and stayed in the hotel the night before… Read more
"Friendly staff and good sized room"
Attending a wedding blessing celebration and stayed in the hotel the night before Read less
Likes:
The staff were very friendly and welcoming and happy to accommodate everyone attending the event. The room was large with good facilities
Dislikes:
They hadn't received our booking through the external website so had no record of us on arrival. Luckily they had rooms available. Traffic noise from the very close motorway was noticeable
Response from Kirkconnel Hall Hotel:
Thank you very much for the lovely review & we are so pleased you & your party enjoyed our hospitality. Unfortunately there was an issue with your reservation, it appears the third party booking platfrom which you booked through did not forward your booking to us, hence we had no information upon your arrival, I offer our apologies for that.
Guest Review for Kirkconnel Hall Hotel, Lockerbie
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