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Townhead Hotel Lockerbie
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4.6
See all 36 reviews
Townhead Street

Lockerbie, 

Dumfries & Galloway, 


DG11 2AG,  United Kingdom
Average Guest Rating for Townhead Hotel, Lockerbie
Guest reviews for Townhead Hotel, Lockerbie are provided by real guests who have actually stayed at the property.
Rooms:
4.6
Value:
4.8
Friendliness:
4.9
Cleanliness:
4.7
Facilities:
4.5
Staff service:
4.8
Location:
4.5
Breakfast:
4.7
Guest Rating:
4.6
From 36 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 Next
BRIAN
Alone
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent all round service"
A very pleasing experience.… Read more
"Excellent all round service"
A very pleasing experience. Read less
Likes:
Attention to detail
Dislikes:
none
Response from Townhead Hotel:
Hi Brian
Thank you for leaving us your lovely review, and we will certainly look forward to seeing you again when you are in the area.

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
David
Mature Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
2
Breakfast:
4
"Nice beds, shame about the place"
This was a last minute night away, and we had our evening meal in the restaurant.… Read more
"Nice beds, shame about the place"
This was a last minute night away, and we had our evening meal in the restaurant. Read less
Likes:
The room was large, clean and tastefully decorated. We had a very large bathroom with a huge shower. The restaurant was very nice with good food; a mix of pub classics and more show-offy stuff
Dislikes:
There is not a lot to do in Lockerbie. The hotel car park was a mess, with a large skip and building debris lying around. One half of our view was nice countryside, but then there was the car park
Response from Townhead Hotel:
Hi Mr Ingram
Thank you for taking the time to leave your review of your stay.
I would like to clarify the situation of the car park etc. We have just recently in the last 3 weeks completed the purchase of the car park, as a former owner of the hotel only sold the hotel with half of the car park. Now that this has been completed, it is our intention to complete the alterations to make the car park more friendly to the eye. I am however glad to read that you enjoyed your meal and stay with us.
Guest Review for Townhead Hotel, Lockerbie
Arwel
Alone
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
3
Breakfast:
4
"Well appointed, excellent value"
On my way to East Kilbride, needed somewhere to stay at short notice. Booked online and received friendly phone call asking if I required dinner that evening. Arrived in an unassuming car park but int… Read more
"Well appointed, excellent value"
On my way to East Kilbride, needed somewhere to stay at short notice. Booked online and received friendly phone call asking if I required dinner that evening. Arrived in an unassuming car park but interior was impressively refurbished to a high standard. Walked to the Lockerbie memorial garden. Read less
Likes:
The food was good and the room comfortable. Large tv and good shower and hair products. Saw a shooting star as part of the Perseid meteor shower, which seemed strangely apt given the location.
Dislikes:
Room was above the kitchen so rather too warm and noisy during the night, making sleep difficult.
Response from Townhead Hotel:
Hi Me Jones
Thank you for leaving us your review. It was really nice to read your comments, and to read also that you witnessed the shooting star during your stay. Unfortunately there is nothing we are able to do with the positioning of our rooms, however when our kitchen shuts and is cleared usually around 9.30pm, things do quieten down.

We hope you will call with us again soon

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
Neil
Mature Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excelled expectations"
Very enjoyable stay due to top class service… Read more
"Excelled expectations"
Very enjoyable stay due to top class service Read less
Likes:
Friendly profession staff
Dislikes:
No
Response from Townhead Hotel:
Hi Mr Jarvis

Thank you for taking the time to leave us your kind review. We are all so pleased that everything was ok for you, and we would love to see you call with us and stay again.

Regards
Stephen & Staff
Guest Review for Townhead Hotel, Lockerbie
Tracy
Young Couple
Stayed: Jul '17
3
Would recommend to others.
Rooms:
5
Value:
2
Friendliness:
3
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
2
Breakfast:
5
"Beautiful and clean room. Nice homey touch. Poor communication. We found ourselves locked outside x2"
Very quaint and cute.
Super clean- tho had to remind staff that garbage was full from previous guest? (Diapers!) no fridge. Also locked out twice… Read more
"Beautiful and clean room. Nice homey touch. Poor communication. We found ourselves locked outside x2"
Very quaint and cute.
Super clean- tho had to remind staff that garbage was full from previous guest? (Diapers!) no fridge. Also locked out twice Read less
Likes:
Very clean, excellent sleep/bedding, they went above and beyond for breakfast, were friendly. Not sure how we were locked outside twice without communication with staff. Made us late for rehearsal din
Dislikes:
Was locked out twice. No one there to receive us at check in- had to wait and be let in by kitchen staff-- made us late for a rehearsal dinner. Checkout time online wrong so they locked us out
Guest Review for Townhead Hotel, Lockerbie
Adrian
Family with older Children
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Tremendous place to stay"
We just stayed the one night while visiting friends in the area but wish that we had the time to stay longer.… Read more
"Tremendous place to stay"
We just stayed the one night while visiting friends in the area but wish that we had the time to stay longer. Read less
Likes:
The food was excellent and the room was clean, spacious and comfortable. The staff were genuinely friendly and went out of their way to make our staf special.
Dislikes:
None
Response from Townhead Hotel:
Hi Adrian
Thank you so much for these kind and lovely words which you have left in your review. It was our pleasure, and we hope that when you are in the area again, that you will come along and stay again, or pop in and say hello.

Regards
Stephen & Staff
Guest Review for Townhead Hotel, Lockerbie
Neil
Group of Adults
Stayed: May '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great overnight stay on road south."
Overnight stay on road south.Very friendly staff,room very clean and comfortable.… Read more
"Great overnight stay on road south."
Overnight stay on road south.Very friendly staff,room very clean and comfortable. Read less
Likes:
Quality food,friendly staff.
Dislikes:
No
Response from Townhead Hotel:
Thank you so very much for your kind words, and we hope that we will see you again in the future.

Regards
Stephen & Staff
Guest Review for Townhead Hotel, Lockerbie
IAN
Mature Couple
Stayed: Mar '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
2
Breakfast:
3
"Good Value and great customer service"
stayed for one night, bit difficult to find the hotel, not a great location but the staff were excellent--some of the most helpful and friendly staff we have ever encountered.
nice spacious room , ve… Read more
"Good Value and great customer service"
stayed for one night, bit difficult to find the hotel, not a great location but the staff were excellent--some of the most helpful and friendly staff we have ever encountered.
nice spacious room , very clean, large tv, delicious evening meal -, good breakfast and very helpful friendly staff. Read less
Likes:
The staff were great, the evening meal was excellent and the room was good value. Even provided bath robes which normally you only get in 4 star plus hotels.
Dislikes:
The pillows were rather hard and uncomfortable and it was rather noisy until around 10.30 pm, think our room was over the bar or kitchen but after that it was quiet. Everything else was very good.
Response from Townhead Hotel:
Hi Ian,
Thank you for taking the time to leave your review, and we thank you for the comments included. The room in which you stayed in is indeed over the kitchen, & unfortunately at times it can be a little noisier than we would like as we are a very popular eating place locally, however we do try to keep the noise to a minimum. Our location we feel is very good, being on the outskirts of this beautiful town, and only 1 mile from the motorway from the north. We hope we will see you again.
Guest Review for Townhead Hotel, Lockerbie
Glyn
Alone
Stayed: Feb '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"One night stay working in area"
Very enjoyable, cannot fault it.… Read more
"One night stay working in area"
Very enjoyable, cannot fault it. Read less
Likes:
Excellent small hotel. Great food and superb staff.
Dislikes:
None
Response from Townhead Hotel:
Hi
Thank you for your kind words, and we are thrilled that you enjoyed your stay with us here at the Townhead Hotel in Lockerbie. We do hope that you will stay with us again when you are in the area.

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
Martin
With a colleague
Stayed: Jan '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"stress free stay!"
Lovely staff, very accomodating. Great value for money, possibly a little updating to be done but nothing major.… Read more
"stress free stay!"
Lovely staff, very accomodating. Great value for money, possibly a little updating to be done but nothing major. Read less
Likes:
The staff were fantastic, we arrived very late and they couldnt of been more helpful
Dislikes:
None
Response from Townhead Hotel:
Thank you so very much for your kind words, and we would love to see you again.

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
Page: 1 | 2 | 3 | 4 Next
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