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Townhead Hotel Lockerbie
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4.7
See all 41 reviews
Townhead Street

Lockerbie, 

Dumfries & Galloway, 


DG11 2AG,  United Kingdom
Average Guest Rating for Townhead Hotel, Lockerbie
Guest reviews for Townhead Hotel, Lockerbie are provided by real guests who have actually stayed at the property.
Rooms:
4.6
Value:
4.8
Friendliness:
4.9
Cleanliness:
4.7
Facilities:
4.5
Staff service:
4.8
Location:
4.5
Breakfast:
4.8
Guest Rating:
4.7
From 41 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Pauline
Mature Couple
Stayed: Sep '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great value for money overnight stay"
Ideal place to stop off on way up to Scottish Highlands. Very clean, lovely restaurant.… Read more
"Great value for money overnight stay"
Ideal place to stop off on way up to Scottish Highlands. Very clean, lovely restaurant. Read less
Likes:
Friendliness of staff. Great value for money, super breakfast.
Dislikes:
None
Response from Townhead Hotel:
Hi Pauline

Thank you for your very kind review which you have left for us.

It was our pleasure to be able to make your short stay with us an enjoyable one, and we really hope you will drop in with us again soon

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
Kirsty
Family with young Children
Stayed: Aug '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A wonderful hotel which makes everyone feel welcome!"
An overnight stop travelling from England to north Scotland.… Read more
"A wonderful hotel which makes everyone feel welcome!"
An overnight stop travelling from England to north Scotland. Read less
Likes:
The staff were extremely friendly and accommodating. The food was excellent and the place very clean.
Dislikes:
None
Response from Townhead Hotel:
Hi Kirsty

Thank you for choosing to stay with us here at the Townhead Hotel. Lovely to read that you had a lovely time, and we really hope we will see you again soon.

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
Cathleen
Mature Couple
Stayed: Jul '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Last night in Scotland before traveling home"
Overnight stay on way back to Airport after 2+ week stay in Scotland. We used the hotel to repack all our luggage for the big trip home and find room for everything we purchased. They were friendly an… Read more
"Last night in Scotland before traveling home"
Overnight stay on way back to Airport after 2+ week stay in Scotland. We used the hotel to repack all our luggage for the big trip home and find room for everything we purchased. They were friendly and fed us well. Read less
Likes:
Hotel staff was friendly and helpful. We spent evening drinks and dinner in hotel after repacking all our suitcases for our overseas flight back home after a 2+ week stay in Scotland
Dislikes:
Hotel Shower was best we had in Scotland.
Response from Townhead Hotel:
Hi Cathleen

Thank you so very very much for your kind words. It is so nice to read that you enjoyed your stay with us here at the Townhead Hotel. It was our pleasure to be able top make sure your stay with us was a comfortable and enjoyable one.
I think you may have placed your comment about the shower in the wrong section, but again great to know you thought it was the best shower you have had in Scotland.

We would love to see you again when you are in the area.

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
Robert
Mature Couple
Stayed: May '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"A warm family welcome"
the hotel doesn't inspire confidence from the exterior, but don't be put off! The interior is squeaky clean and well decorated. Comfortable bedroom with clean but small en-suite shower room.
Really f… Read more
"A warm family welcome"
the hotel doesn't inspire confidence from the exterior, but don't be put off! The interior is squeaky clean and well decorated. Comfortable bedroom with clean but small en-suite shower room.
Really friendly bar adjoining happy restaurant serving really good value high quality fare.
Free easy parking, good wi fi, good value....just right for me! Read less
Likes:
the welcome and the efficient friendly service
Dislikes:
None
Response from Townhead Hotel:
Hi Robert

Thank you for your very lovely review. We are all glad that you enjoyed your stay with us. Unfortunately we do have 2 bathrooms which have smaller showers than the rest, but some others do have double walk in showers. It is just the old type of building we have. We are also changing the outside as we speak, and I hope if you return to stay again you will see this.

Regards
Stephen & Staff
Guest Review for Townhead Hotel, Lockerbie
Mrs
With a colleague
Stayed: Apr '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Perfect !"
I stayed overnight as part of a business trip. The room was spotlessly clean, and was of a good size. Will stay again on my next visit, and would certainly recommend to others.… Read more
"Perfect !"
I stayed overnight as part of a business trip. The room was spotlessly clean, and was of a good size. Will stay again on my next visit, and would certainly recommend to others. Read less
Likes:
Small and friendly, whilst remaining professional. Food in the restaurant in the evening exceeded expectations.
Dislikes:
None
Response from Townhead Hotel:
Hi
Thank you very much for your kind words. It is always nice to hear what our guests have to say, and we are all glad that you enjoyed your stay with us.
We certainly look forward to welcoming you back to stay with us soon.

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
BRIAN
Alone
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent all round service"
A very pleasing experience.… Read more
"Excellent all round service"
A very pleasing experience. Read less
Likes:
Attention to detail
Dislikes:
none
Response from Townhead Hotel:
Hi Brian
Thank you for leaving us your lovely review, and we will certainly look forward to seeing you again when you are in the area.

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
David
Mature Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
2
Breakfast:
4
"Nice beds, shame about the place"
This was a last minute night away, and we had our evening meal in the restaurant.… Read more
"Nice beds, shame about the place"
This was a last minute night away, and we had our evening meal in the restaurant. Read less
Likes:
The room was large, clean and tastefully decorated. We had a very large bathroom with a huge shower. The restaurant was very nice with good food; a mix of pub classics and more show-offy stuff
Dislikes:
There is not a lot to do in Lockerbie. The hotel car park was a mess, with a large skip and building debris lying around. One half of our view was nice countryside, but then there was the car park
Response from Townhead Hotel:
Hi Mr Ingram
Thank you for taking the time to leave your review of your stay.
I would like to clarify the situation of the car park etc. We have just recently in the last 3 weeks completed the purchase of the car park, as a former owner of the hotel only sold the hotel with half of the car park. Now that this has been completed, it is our intention to complete the alterations to make the car park more friendly to the eye. I am however glad to read that you enjoyed your meal and stay with us.
Guest Review for Townhead Hotel, Lockerbie
Arwel
Alone
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
3
Breakfast:
4
"Well appointed, excellent value"
On my way to East Kilbride, needed somewhere to stay at short notice. Booked online and received friendly phone call asking if I required dinner that evening. Arrived in an unassuming car park but int… Read more
"Well appointed, excellent value"
On my way to East Kilbride, needed somewhere to stay at short notice. Booked online and received friendly phone call asking if I required dinner that evening. Arrived in an unassuming car park but interior was impressively refurbished to a high standard. Walked to the Lockerbie memorial garden. Read less
Likes:
The food was good and the room comfortable. Large tv and good shower and hair products. Saw a shooting star as part of the Perseid meteor shower, which seemed strangely apt given the location.
Dislikes:
Room was above the kitchen so rather too warm and noisy during the night, making sleep difficult.
Response from Townhead Hotel:
Hi Me Jones
Thank you for leaving us your review. It was really nice to read your comments, and to read also that you witnessed the shooting star during your stay. Unfortunately there is nothing we are able to do with the positioning of our rooms, however when our kitchen shuts and is cleared usually around 9.30pm, things do quieten down.

We hope you will call with us again soon

Regards
Stephen & Team
Guest Review for Townhead Hotel, Lockerbie
Neil
Mature Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excelled expectations"
Very enjoyable stay due to top class service… Read more
"Excelled expectations"
Very enjoyable stay due to top class service Read less
Likes:
Friendly profession staff
Dislikes:
No
Response from Townhead Hotel:
Hi Mr Jarvis

Thank you for taking the time to leave us your kind review. We are all so pleased that everything was ok for you, and we would love to see you call with us and stay again.

Regards
Stephen & Staff
Guest Review for Townhead Hotel, Lockerbie
Tracy
Young Couple
Stayed: Jul '17
3
Would recommend to others.
Rooms:
5
Value:
2
Friendliness:
3
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
2
Breakfast:
5
"Beautiful and clean room. Nice homey touch. Poor communication. We found ourselves locked outside x2"
Very quaint and cute.
Super clean- tho had to remind staff that garbage was full from previous guest? (Diapers!) no fridge. Also locked out twice… Read more
"Beautiful and clean room. Nice homey touch. Poor communication. We found ourselves locked outside x2"
Very quaint and cute.
Super clean- tho had to remind staff that garbage was full from previous guest? (Diapers!) no fridge. Also locked out twice Read less
Likes:
Very clean, excellent sleep/bedding, they went above and beyond for breakfast, were friendly. Not sure how we were locked outside twice without communication with staff. Made us late for rehearsal din
Dislikes:
Was locked out twice. No one there to receive us at check in- had to wait and be let in by kitchen staff-- made us late for a rehearsal dinner. Checkout time online wrong so they locked us out
Guest Review for Townhead Hotel, Lockerbie
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