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The Bay Horse Inn Durham
Self Assessed 3 Stars Guest House
Inn
Guest Rating: 4.3
See all 154 reviews
8 Brandon Village, Brandon

Durham, 

Durham, 


DH7 8ST,  United Kingdom
Average Guest Rating for The Bay Horse Inn, Durham
Guest reviews for The Bay Horse Inn, Durham are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.5
Friendliness:
4.7
Cleanliness:
4.2
Facilities:
3.9
Staff service:
4.6
Location:
4.2
Breakfast:
4.5
Guest Rating:
4.3
From 154 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Elise
Family with young Children
Stayed: Nov '17
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
3
"Does not meet basic requirements"
We stayed there 2 nights over a cold November weekend, and were looking forward to having a meal and getting in cosy rooms after a long drive. When we got there however we found out that the restauran… Read more
"Does not meet basic requirements"
We stayed there 2 nights over a cold November weekend, and were looking forward to having a meal and getting in cosy rooms after a long drive. When we got there however we found out that the restaurant had closed - although we arrived before the 'last order' time that we were given upon booking - and were told we had to quickly order a bar meal instead. When we got into our room we found out the heating was off. Read less
Likes:
All staff were very friendly and helpful and found us an electric heater. But I'm afraid this cannot make up for having your dinner reservation cancelled and getting a freezing room!
Dislikes:
The room we stayed in had stains on carpet and pillows, and a terrible mattress. Breakfast is ok for the price. We did not expect luxury at this price but a clean and heated room would seem basic.
Guest Review for The Bay Horse Inn, Durham
Geoffrey
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Very friendly staff good food and clean accommodation"
Overnight stay on way to a wedding… Read more
"Very friendly staff good food and clean accommodation"
Overnight stay on way to a wedding Read less
Likes:
Very friendly reception from staff. Good choice of evening meal which was better quality than some we have had a more expensive restaurants.
Good clean accommodation and facilities.
Dislikes:
Nothing at all and we will return again when in the area.
Response from The Bay Horse Inn:
thank you for your review, and hope to see you again soon
from all of us at the bay horse
Guest Review for The Bay Horse Inn, Durham
Julian
Young Couple
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"What a find!"
Myself and my partner stayed here for two nights to escape the kids and enjoy an afternoon out in Durham. From the moment we walked in we were greeted by a lovely lovely lady who swiftly checked us in… Read more
"What a find!"
Myself and my partner stayed here for two nights to escape the kids and enjoy an afternoon out in Durham. From the moment we walked in we were greeted by a lovely lovely lady who swiftly checked us in and explained we had a little chalet (conveniently just next to my parked car in the ample car park) we walked the 2 seconds over to the room and opened it up to a perfect little room with twin beds, a flat screen tv and ample tea and a coffee. Read less
Likes:
Hotel bar excellent atmosphere on Friday and cheap cheap cheap! Location to Durham city centre perfect. Staff the nicest we have ever experienced, room perfect and would highly recommend.
Dislikes:
Loved everything
Response from The Bay Horse Inn:
Thank you for your review we are glad you enjoyed your stay
Kay and The Bay Horse Team
Guest Review for The Bay Horse Inn, Durham
John
Alone
Stayed: Sep '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"zz"
zz… Read more
"zz"
zz Read less
Likes:
zz
Dislikes:
None
Guest Review for The Bay Horse Inn, Durham
Mark
Mature Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Fantastic breakfast, great value place to stay"
Ideally located for Kynren. Spacious rooms… Read more
"Fantastic breakfast, great value place to stay"
Ideally located for Kynren. Spacious rooms Read less
Likes:
Breakfast was best we've had for ages
Dislikes:
Would have preferred standard pub food rather than bistro menu so we ate elsewhere.
Response from The Bay Horse Inn:
Thank you for your review
Guest Review for The Bay Horse Inn, Durham
Ashley
Young Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
2
Facilities:
3
Staff service:
4
Location:
3
Breakfast:
3
"Great looking room & price but look deeper"
stayed for 3 nights while visiting family… Read more
"Great looking room & price but look deeper"
stayed for 3 nights while visiting family Read less
Likes:
the room was quite large, nice furniture and reasonable tv size bathroom was ok too although the the plug was not correct size so water would just disappear once you filled it.
Dislikes:
dead bugs hiding in the light fittings, cleaner should be sacked, looks like they've been there years... & bed sheets were not exactly clean & for summer a cover you have to weight lift doesn't work!
Response from The Bay Horse Inn:
Thank you for your review we will be looking into the points you have raised

Kay and The Bay Horse Team
Guest Review for The Bay Horse Inn, Durham
Thomas
Mature Couple
Stayed: Aug '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
3
Breakfast:
1
"dreckig, unfreundlich, miserables Frühstück"
Eine Übernachtung, alles sehr schlecht (s.u.)… Read more
"dreckig, unfreundlich, miserables Frühstück"
Eine Übernachtung, alles sehr schlecht (s.u.) Read less
Likes:
die Abreise
Dislikes:
überall Dreck, zerfetzter Teppichboden, Bad teilweise verrostet, Frühstück absolut ärmlich, Personal beliebig unfreundlich, schmuddelig gekleidet.
Guest Review for The Bay Horse Inn, Durham
Michael
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Value or money."
Enjoyable.… Read more
"Value or money."
Enjoyable. Read less
Likes:
Everything.
Dislikes:
None
Guest Review for The Bay Horse Inn, Durham
Michael
Mature Couple
Stayed: Jul '17
3
Would not recommend to others.
Rooms:
2
Value:
5
Friendliness:
5
Cleanliness:
1
Facilities:
3
Staff service:
5
Location:
3
Breakfast:
5
"Cleanliness let down what otherwise would be very good value accommodation."
The staff were extremely helpful. Breakfast was excellent and served with a smile. Bed linen clean and smart.
The bar and room had been recently refurbished and was very stylish but unfortunately thi… Read more
"Cleanliness let down what otherwise would be very good value accommodation."
The staff were extremely helpful. Breakfast was excellent and served with a smile. Bed linen clean and smart.
The bar and room had been recently refurbished and was very stylish but unfortunately this had not been maintained. Overall everywhere was extremely grubby.The carpet in the bedroom was heavily stained and the bathroom toilet had no proper handle and the bed was lumpy and rickety and small. Read less
Likes:
Staff friendliness.
Dislikes:
Cheap, rickety bed. Heavily stained, grubby carpet in the bedroom. Toilet handle broken. Bar area also grubby, the breakfast table had not been wipe before the breakfast was served.
Guest Review for The Bay Horse Inn, Durham
Janet
Mature Couple
Stayed: Jun '17
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
3
"Handy"
Pleasant… Read more
"Handy"
Pleasant Read less
Likes:
Easy access, bus route for Durham
Dislikes:
Value for money
Guest Review for The Bay Horse Inn, Durham
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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