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The Bay Horse Inn Durham
Self Assessed 3 Stars Guest House
Inn
Guest Rating: 4.3
See all 163 reviews
8 Brandon Village, Brandon

Durham, 

Durham, 


DH7 8ST,  United Kingdom
Average Guest Rating for The Bay Horse Inn, Durham
Guest reviews for The Bay Horse Inn, Durham are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.1
Facilities:
3.9
Staff service:
4.6
Location:
4.2
Breakfast:
4.5
Guest Rating:
4.3
From 163 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Ciana
Family with young Children
Stayed: Jan '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
3
"Simple local friendly stay"
Lovely staff and accommodation. There was a pleasant local feel to the place.… Read more
"Simple local friendly stay"
Lovely staff and accommodation. There was a pleasant local feel to the place. Read less
Likes:
Clean, warm, good pub atmosphere.
Dislikes:
Waiting to check in. They were short staffed thoug.
Need real coffee at breakfast. A coffee machine isn't too much trouble as instant coffee is awful.
Response from The Bay Horse Inn:
thank you for your review and we hope to see you again, from all the Bay horse team
Guest Review for The Bay Horse Inn, Durham
maria
Young Couple
Stayed: Jan '18
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Lovely budget overnight stay"
An overnight stay… Read more
"Lovely budget overnight stay"
An overnight stay Read less
Likes:
The layout is really nice it doesn't feel like a hotel more like a cosy room, which i much prefer
Dislikes:
None
Response from The Bay Horse Inn:
Thank you for your review, and hopefully see you again soon.
Guest Review for The Bay Horse Inn, Durham
Clare
Mature Couple
Stayed: Jan '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Excellent Value for Money"
We stayed overnight at the Bay Horse Inn on 1 January to break up our journey from Scotland to Cambridgeshire. We arrived at approximately 5pm and were checked into our room quickly and efficiently de… Read more
"Excellent Value for Money"
We stayed overnight at the Bay Horse Inn on 1 January to break up our journey from Scotland to Cambridgeshire. We arrived at approximately 5pm and were checked into our room quickly and efficiently despite the bar area of the Bay Horse being very busy on the bank holiday.
The room was a good size, basic but very clean, tidy and all we needed for a comfortable overnight stay. We opted for the full cooked breakfast the following morning which was only a small additional charge per person. Read less
Likes:
The rooms are basic but really clean, tidy. Exceptionally friendly and courteous staff; fast and efficient service and excellent cooked breakfast. Parking very close to the rooms.
Dislikes:
None
Guest Review for The Bay Horse Inn, Durham
Sharon
Mature Couple
Stayed: Dec '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Never again"
Had to wait ages while the barmaid was chatting and didn't realize a group of people where waiting in lounge to check in. No apology when she came through. Got to room, carpet filthy, tissue on floor… Read more
"Never again"
Had to wait ages while the barmaid was chatting and didn't realize a group of people where waiting in lounge to check in. No apology when she came through. Got to room, carpet filthy, tissue on floor of bedroom covered in poo. Wardrobe door finge broken so landed on me when I opened it. Shower had black sludge round the edge. Bed made so much noise every time you turned over, mattress very uncomfortable. Don't be fooled by 'free breakfast' if you want cooked breakfast you have to pay extra. Read less
Likes:
Wish I had something good to say.
Dislikes:
None
Guest Review for The Bay Horse Inn, Durham
Barbara
Mature Couple
Stayed: Dec '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Such a warm welcome wee lodge rooms have everything you need well recommend the bay horse inn"
Excellent… Read more
"Such a warm welcome wee lodge rooms have everything you need well recommend the bay horse inn"
Excellent Read less
Likes:
All of it great place
Dislikes:
Nothing
Guest Review for The Bay Horse Inn, Durham
Linda
Mature Couple
Stayed: Dec '17
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"A gem of a place"
We stayed here for two nights, along with other family in order to attend a family funeral… Read more
"A gem of a place"
We stayed here for two nights, along with other family in order to attend a family funeral Read less
Likes:
The staff were really friendly and the breakfast superb
Dislikes:
The plastic covers on the mattress could do with replacing as they made the sheets slip off the bed.
Guest Review for The Bay Horse Inn, Durham
William
Group of Adults
Stayed: Dec '17
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
1
Staff service:
3
Location:
3
Breakfast:
3
"Below Premier Inn Standards"
We chose this hotel as it appeared to be good value for the money. However, we learned on arrival we had to pay for cooked breakfast - which I have to say, was excellent. We ordered lunch on arrival… Read more
"Below Premier Inn Standards"
We chose this hotel as it appeared to be good value for the money. However, we learned on arrival we had to pay for cooked breakfast - which I have to say, was excellent. We ordered lunch on arrival - which again was excellent but we had to wait over an hour for it and there was only one other group in the dining room!
The overall impression of the hotel was grubby and in need of re-decoration although the room was OK. The bed was dreadful and didn't get much sleep the first night. Read less
Likes:
Friendly staff - particularly the Manager and Chef and the food was good
Dislikes:
Guests in the adjoining room for the second night were extremely noisy - arguing all night - preventing sleep. If this had been the Premier Inn, we would have received a full refund!
Guest Review for The Bay Horse Inn, Durham
Michael
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great"
Once again a very enjoyable stay.… Read more
"Great"
Once again a very enjoyable stay. Read less
Likes:
Staff
Dislikes:
None
Response from The Bay Horse Inn:
thank you for your review,
from the Bay horse team
Guest Review for The Bay Horse Inn, Durham
Kadie
Group of Adults
Stayed: Nov '17
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
2
Location:
3
"Cheapest bnb in Durham for the Lumiere weekend and not to far from the city centre"
We visited Durham to attend the Lumiere festival. Our stay was very pleasant and was great value for money. Would definitely book again. There was a little bit of a wait to check in. I think this was… Read more
"Cheapest bnb in Durham for the Lumiere weekend and not to far from the city centre"
We visited Durham to attend the Lumiere festival. Our stay was very pleasant and was great value for money. Would definitely book again. There was a little bit of a wait to check in. I think this was because the hotel was very busy due to the festival and there appeared to be only one staff member on to service both the bar and the check in/reception area. Couldn't have waited more than 5 minutes though so overall it wasn't bad. Staff were very friendly and helpful. Read less
Likes:
The rooms are off a courtyard which gave them an extra element of privacy. The beds were very comfortable and the sheets and pillows were lovely and soft. Very good at keeping us warm.
Dislikes:
There was no shower door, only a shower curetain which meant the floor got wet when we showered. There was also empty toiletries left in the shower from the previous occupants. Quite a few spiders.
Response from The Bay Horse Inn:
Thank you for your review, hope to see you again
from the Bay Horse team
Guest Review for The Bay Horse Inn, Durham
Elise
Family with young Children
Stayed: Nov '17
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
3
"Does not meet basic requirements"
We stayed there 2 nights over a cold November weekend, and were looking forward to having a meal and getting in cosy rooms after a long drive. When we got there however we found out that the restauran… Read more
"Does not meet basic requirements"
We stayed there 2 nights over a cold November weekend, and were looking forward to having a meal and getting in cosy rooms after a long drive. When we got there however we found out that the restaurant had closed - although we arrived before the 'last order' time that we were given upon booking - and were told we had to quickly order a bar meal instead. When we got into our room we found out the heating was off. Read less
Likes:
All staff were very friendly and helpful and found us an electric heater. But I'm afraid this cannot make up for having your dinner reservation cancelled and getting a freezing room!
Dislikes:
The room we stayed in had stains on carpet and pillows, and a terrible mattress. Breakfast is ok for the price. We did not expect luxury at this price but a clean and heated room would seem basic.
Guest Review for The Bay Horse Inn, Durham
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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