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Staincliffe Hotel Hartlepool
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 3.2
See all 168 reviews
The Cliff, Seaton Carew

Hartlepool, 

Durham, 


TS25 1AB,  England
Average Guest Rating for Staincliffe Hotel, Hartlepool
Guest reviews for Staincliffe Hotel, Hartlepool are provided by real guests who have actually stayed at the property.
Rooms:
3.0
Value:
3.1
Friendliness:
4.1
Cleanliness:
3.5
Facilities:
3.2
Staff service:
3.9
Location:
4.2
Breakfast:
3.9
Guest Rating:
3.2
From 168 reviews
Sort:Guest Reviews
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Sally
Mature Couple
Stayed: Jul '16
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
2
"Faded Grandeur"
Attended a family wedding so stayed for 2 nights. The wedding was lovely, well organised and well catered. The hotel itself was really tatty and in need of a good clean and decorating. Very shabby. Th… Read more
"Faded Grandeur"
Attended a family wedding so stayed for 2 nights. The wedding was lovely, well organised and well catered. The hotel itself was really tatty and in need of a good clean and decorating. Very shabby. The smell of drains and musty damp was everywhere on the first floor corridor. Large patches of damp and peeling paint, plaster work and paper were evident and carpets were well worn in areas. Read less
Likes:
Free parking, great sea view, location, nice friendly staff.
Dislikes:
Our room 14 was tiny had to sidle round the bed. No drawers to put clothes in. No bedside cabinets or bedside lights.The shower was pathetic I had to wash my hair in the sink as the water dribbled out
Guest Review for Staincliffe Hotel, Hartlepool
david
Young Couple
Stayed: Jul '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
2
"Dated, Dirty and Smelly - Will not recommend this hotel to anyone!"
The room we stayed in was very dated, red everywhere from ceiling to floor and had wallpaper hanging off the walls. The room was advertised as a double room with a sea view and balcony, it was a small… Read more
"Dated, Dirty and Smelly - Will not recommend this hotel to anyone!"
The room we stayed in was very dated, red everywhere from ceiling to floor and had wallpaper hanging off the walls. The room was advertised as a double room with a sea view and balcony, it was a small box room that was very hot and had no en-suite. The bathroom was separate and down the hall with a key to gain access, the toilet was loose from the wall and the bath had a hole in it that had been plastered back up. There was paper hanging off the ceiling in here also and the door was very low. Read less
Likes:
Nothing.
Dislikes:
The room was awful, breakfast was mediocre, there was a general smell of drains, at breakfast there was old single use jam pots with crumbs in them from the previous diners and dirty cutlery & glasses
Guest Review for Staincliffe Hotel, Hartlepool
Richard
Mature Couple
Stayed: Jun '16
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
3
Breakfast:
4
"Interesing but needs a bit of TLC"
Our first room was the Gothic Turret as I had booked a room with a balcony and sea view. I did not appreciate that this meant a private separate bathroom rather than en-suite so we wanted to move whi… Read more
"Interesing but needs a bit of TLC"
Our first room was the Gothic Turret as I had booked a room with a balcony and sea view. I did not appreciate that this meant a private separate bathroom rather than en-suite so we wanted to move which we did next day. The balcony is a bit tired and needs a bit of refurbishment. The second room was the Colonial Room which was fine. Read less
Likes:
The view out over the sea (ignoring Seal Sands) is marvellous so it was a shame to forgo the sea view on the second night.
Dislikes:
None
Guest Review for Staincliffe Hotel, Hartlepool
Dawn
Young Couple
Stayed: May '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"peaceful night in a comfy bed"
There was a wedding on in the hotel but we didnt hear a sound from our room. The bed was really comfortable and the room was a good size.… Read more
"peaceful night in a comfy bed"
There was a wedding on in the hotel but we didnt hear a sound from our room. The bed was really comfortable and the room was a good size. Read less
Likes:
It was lovely having the veranda to sit out on as it was a warm evening. The giant bath was amazing :)
Dislikes:
It was a bit odd having to go out of the room for the bathroom, it's a shame it wasn't all in the same room.
Guest Review for Staincliffe Hotel, Hartlepool
Bill
Alone
Stayed: May '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Staff,food,room,view all good. Will be back."
A very friendly arrival receptionist very good. The room was very clean and comfortable, the views where superb. Could have sat there all day watching the sea. Staff where very helpful and friendly. E… Read more
"Staff,food,room,view all good. Will be back."
A very friendly arrival receptionist very good. The room was very clean and comfortable, the views where superb. Could have sat there all day watching the sea. Staff where very helpful and friendly. Enjoyed the stay. Read less
Likes:
Everything
Dislikes:
None
Guest Review for Staincliffe Hotel, Hartlepool
James
Alone
Stayed: May '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Comfortable stay and friendly staff"
very comfortable stay. I booked quite late but managed to get a decent room. Room was clean and well maintained. Staff were very friendly and was even allowed to check in early without being charged e… Read more
"Comfortable stay and friendly staff"
very comfortable stay. I booked quite late but managed to get a decent room. Room was clean and well maintained. Staff were very friendly and was even allowed to check in early without being charged extra. Read less
Likes:
Comfy bed. Clean bathroom. Nice wedding venue. Good food.
Dislikes:
Radiator was on full blast so had to open the window and keep it open through out my stay.
Guest Review for Staincliffe Hotel, Hartlepool
Craig
Young Couple
Stayed: May '16
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
5
"Neither cheap nor cheerful."
After being initially impressed with the decor in the lobby, that soon changed once I got upstairs. I have to walk through a dimly lit nautical themed corridor to my room, which had the strongest door… Read more
"Neither cheap nor cheerful."
After being initially impressed with the decor in the lobby, that soon changed once I got upstairs. I have to walk through a dimly lit nautical themed corridor to my room, which had the strongest door closer I have ever encountered. After fighting my way through the door, I found my room to be extremely basic. The decor was bland. The double bed was marginally wider than a single and the room was smaller than my 8 man tent. This room, wasn't worth the high price I paid. Read less
Likes:
The full English was one of the best I've had for years.
Dislikes:
My room and most parts of the hotel.
Guest Review for Staincliffe Hotel, Hartlepool
Peter
With a colleague
Stayed: May '16
3
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Could be better"
Very good building and location spoilt by lack of attention to detail. Not acceptable in this modern age if you wish to be successful.… Read more
"Could be better"
Very good building and location spoilt by lack of attention to detail. Not acceptable in this modern age if you wish to be successful. Read less
Likes:
Lovely building, very clean, good service and good meals (both dinner and breakfast).
Dislikes:
Only 1 set of towels in room. heating on when not required. shower not working. changed rooms but no toilet paper in new room @ only 1 set of towels again. Website advertised real ale but none on.
Guest Review for Staincliffe Hotel, Hartlepool
Barbara
Mature Couple
Stayed: Apr '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Pleasant surprise"
We stayed here as we were attending a funeral and the wake was being held here. We dined in the main restaurant the first night and The Grill the second, both were excellent. All the staff were fantas… Read more
"Pleasant surprise"
We stayed here as we were attending a funeral and the wake was being held here. We dined in the main restaurant the first night and The Grill the second, both were excellent. All the staff were fantastic, Sandra and Angela went out of their way to ensure our stay was perfect. Read less
Likes:
The location of the hotel was wonderful, right on the sea front, and the suite we had with the sea view was fantastic.
Dislikes:
None
Guest Review for Staincliffe Hotel, Hartlepool
Annie
Mature Couple
Stayed: Feb '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
3
Breakfast:
3
"cold"
To stay in a hotel room in February on the north east coast of England that offers no central heating at all, only a small, rickety fan heater and a summer weight duvet is really surprising in this da… Read more
"cold"
To stay in a hotel room in February on the north east coast of England that offers no central heating at all, only a small, rickety fan heater and a summer weight duvet is really surprising in this day and age. I spent a very, very cold night. Having said that, the staff were friendly and very good at catering for our gluten/dairy free needs. So, thumbs up to the people who served us. Thumbs down to whoever makes decisions about heating! Read less
Likes:
Friendly people. Sea view.
Dislikes:
See above. Bloody cold.
Guest Review for Staincliffe Hotel, Hartlepool
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