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Staincliffe Hotel Hartlepool
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 3.2
See all 175 reviews
The Cliff, Seaton Carew

Hartlepool, 

Durham, 


TS25 1AB,  England
Average Guest Rating for Staincliffe Hotel, Hartlepool
Guest reviews for Staincliffe Hotel, Hartlepool are provided by real guests who have actually stayed at the property.
Rooms:
3.0
Value:
3.1
Friendliness:
4.1
Cleanliness:
3.5
Facilities:
3.1
Staff service:
3.9
Location:
4.1
Breakfast:
3.8
Guest Rating:
3.2
From 175 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
julie
Mature Couple
Stayed: Nov '17
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Not the best hotel I have stayed in !"
Passable just ! Very disappointing .… Read more
"Not the best hotel I have stayed in !"
Passable just ! Very disappointing . Read less
Likes:
The sea view . The staff were friendly .
Dislikes:
No cook turned up ! So the breakfast was of poor quality and no choice. There was no light to the hallway of our door ! No curtains and a broken blind which did not shut properly ! The hotel was cold
Guest Review for Staincliffe Hotel, Hartlepool
Angela
Mature Couple
Stayed: Oct '17
2
Would not recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
2
Staff service:
5
Location:
5
"comfortable with excellent attention given by staff"
slightly disappointing due to no full English breakfast being served during our stay, and a maintenance problem that was not rectified .… Read more
"comfortable with excellent attention given by staff"
slightly disappointing due to no full English breakfast being served during our stay, and a maintenance problem that was not rectified . Read less
Likes:
exceptional staff who were friendly and attended to the needs of their customers fully
Dislikes:
the hotel seems to have gone down in its standards since our last stay
Guest Review for Staincliffe Hotel, Hartlepool
Rosey
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"A beautiful, restful place to stay even when it is raining"
Friendly and helpful staff… Read more
"A beautiful, restful place to stay even when it is raining"
Friendly and helpful staff Read less
Likes:
Friendly and helpful staff
Dislikes:
None
Guest Review for Staincliffe Hotel, Hartlepool
John
Mature Couple
Stayed: Aug '17
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
2
"A very tired hotel that needs some investment urgently"
Plumbing a problem with several rooms not usable due to a blocked toilet basins. We were shown six rooms before choosing one and the tv didn't work in this room. Breakfast was very basic… Read more
"A very tired hotel that needs some investment urgently"
Plumbing a problem with several rooms not usable due to a blocked toilet basins. We were shown six rooms before choosing one and the tv didn't work in this room. Breakfast was very basic Read less
Likes:
The weather and the enthusiasm of the staff in obviously difficult ctircumstances. Location was OK
Dislikes:
Almost everything
Guest Review for Staincliffe Hotel, Hartlepool
Jill
Mature Couple
Stayed: Apr '17
2
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
3
Staff service:
4
Location:
3
Breakfast:
2
"Faded glory"
Friendly people but shabby.… Read more
"Faded glory"
Friendly people but shabby. Read less
Likes:
Sea view
Dislikes:
Springs poking through the mattress, windows which wouldn't close and a general air of the need to completely refurbish the building.
Guest Review for Staincliffe Hotel, Hartlepool
Dawn Anne
Alone
Stayed: Mar '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
4
Breakfast:
1
"Sad"
Sadness is what describes me stay. A beautiful old hotel on the sea front in dire need of a refurb as it was very tired looking particularly in the bed room. The front reception area, bar and restaur… Read more
"Sad"
Sadness is what describes me stay. A beautiful old hotel on the sea front in dire need of a refurb as it was very tired looking particularly in the bed room. The front reception area, bar and restaurant looked nice but no food service. Not hot water, but skeleton staff helpful too reboot boiler and offer of another room. Lovely location and potential to be a really nice hotel once they have a decent service to offer customers. Was fine for one night and lots of other eating places nearby by car Read less
Likes:
Location and staff were friendly but apologetic
Dislikes:
As above
Guest Review for Staincliffe Hotel, Hartlepool
Peter
Mature Couple
Stayed: Oct '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
5
Breakfast:
2
"A disappointing experience"
Unusable bath/shower. Inconvenient sleeping arrangement. Greasy breakfast. Change of room solved first two and poached eggs the last. Still waiting for replies re promised refund.… Read more
"A disappointing experience"
Unusable bath/shower. Inconvenient sleeping arrangement. Greasy breakfast. Change of room solved first two and poached eggs the last. Still waiting for replies re promised refund. Read less
Likes:
Outstanding views - nice party!
Dislikes:
A lot - see above.
Guest Review for Staincliffe Hotel, Hartlepool
Sally
Mature Couple
Stayed: Jul '16
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
2
"Faded Grandeur"
Attended a family wedding so stayed for 2 nights. The wedding was lovely, well organised and well catered. The hotel itself was really tatty and in need of a good clean and decorating. Very shabby. Th… Read more
"Faded Grandeur"
Attended a family wedding so stayed for 2 nights. The wedding was lovely, well organised and well catered. The hotel itself was really tatty and in need of a good clean and decorating. Very shabby. The smell of drains and musty damp was everywhere on the first floor corridor. Large patches of damp and peeling paint, plaster work and paper were evident and carpets were well worn in areas. Read less
Likes:
Free parking, great sea view, location, nice friendly staff.
Dislikes:
Our room 14 was tiny had to sidle round the bed. No drawers to put clothes in. No bedside cabinets or bedside lights.The shower was pathetic I had to wash my hair in the sink as the water dribbled out
Guest Review for Staincliffe Hotel, Hartlepool
david
Young Couple
Stayed: Jul '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
2
"Dated, Dirty and Smelly - Will not recommend this hotel to anyone!"
The room we stayed in was very dated, red everywhere from ceiling to floor and had wallpaper hanging off the walls. The room was advertised as a double room with a sea view and balcony, it was a small… Read more
"Dated, Dirty and Smelly - Will not recommend this hotel to anyone!"
The room we stayed in was very dated, red everywhere from ceiling to floor and had wallpaper hanging off the walls. The room was advertised as a double room with a sea view and balcony, it was a small box room that was very hot and had no en-suite. The bathroom was separate and down the hall with a key to gain access, the toilet was loose from the wall and the bath had a hole in it that had been plastered back up. There was paper hanging off the ceiling in here also and the door was very low. Read less
Likes:
Nothing.
Dislikes:
The room was awful, breakfast was mediocre, there was a general smell of drains, at breakfast there was old single use jam pots with crumbs in them from the previous diners and dirty cutlery & glasses
Guest Review for Staincliffe Hotel, Hartlepool
Richard
Mature Couple
Stayed: Jun '16
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
3
Breakfast:
4
"Interesing but needs a bit of TLC"
Our first room was the Gothic Turret as I had booked a room with a balcony and sea view. I did not appreciate that this meant a private separate bathroom rather than en-suite so we wanted to move whi… Read more
"Interesing but needs a bit of TLC"
Our first room was the Gothic Turret as I had booked a room with a balcony and sea view. I did not appreciate that this meant a private separate bathroom rather than en-suite so we wanted to move which we did next day. The balcony is a bit tired and needs a bit of refurbishment. The second room was the Colonial Room which was fine. Read less
Likes:
The view out over the sea (ignoring Seal Sands) is marvellous so it was a shame to forgo the sea view on the second night.
Dislikes:
None
Guest Review for Staincliffe Hotel, Hartlepool
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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