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Staincliffe Hotel Hartlepool
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 3.3
See all 120 reviews
The Cliff, Seaton Carew

Hartlepool, 

Durham, 


TS25 1AB,  England
Average Guest Rating for Staincliffe Hotel, Hartlepool
Guest reviews for Staincliffe Hotel, Hartlepool are provided by real guests who have actually stayed at the property.
Rooms:
3.2
Value:
3.3
Friendliness:
4.2
Cleanliness:
3.6
Facilities:
3.3
Staff service:
3.9
Location:
4.2
Breakfast:
3.9
Guest Rating:
3.3
From 120 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
fiona
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Quirky room"
Overnight stay to attend wedding. booked the gothic turret. There were a lot of stairs but it was very private. The decor was gothic and not to everyone's taste, a little tired too. The bathroom was h… Read more
"Quirky room"
Overnight stay to attend wedding. booked the gothic turret. There were a lot of stairs but it was very private. The decor was gothic and not to everyone's taste, a little tired too. The bathroom was huge and the roof terrace lovely to have but also needed tlc. Read less
Likes:
quirky room with large roof terrace. friendly staff.
Dislikes:
None
Guest Review for Staincliffe Hotel, Hartlepool
Holly
Group of Adults
Stayed: Aug '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very hospitable"
Very enjoyable,relaxing stay.… Read more
"Very hospitable"
Very enjoyable,relaxing stay. Read less
Likes:
Comfy bed and delicious breakfast. Food served in the bar was also exceptional.
Dislikes:
None
Guest Review for Staincliffe Hotel, Hartlepool
Ian
Mature Couple
Stayed: Aug '14
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
4
Location:
3
"Expensive for what it is......."
We stayed overnight following a nearby wedding. On arrival there was a terrible smell at the front door (drainage issues?), reception staff were very pleasant & helpful but room was tiny (constantly… Read more
"Expensive for what it is......."
We stayed overnight following a nearby wedding. On arrival there was a terrible smell at the front door (drainage issues?), reception staff were very pleasant & helpful but room was tiny (constantly tripping over each other / having to brush past each other. Very basic set up in the room, very poorly decorated and the sink in the bathroom was very low, even for a short person like me. When returned after the wedding there was no-one at reception for quite some time so we couldn't get our key Read less
Likes:
I contacted reception to ask if there would be somewhere to get changed before attending the wedding. Reception could not have been more helpful, organising our room to be ready early & a taxi for us
Dislikes:
see above
Guest Review for Staincliffe Hotel, Hartlepool
Chris
Family with older Children
Stayed: Jul '14
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
1
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Very dated room and foul smell in corridors"
Check in was easy, room. It as described in booking process online but as it was literally a bed for the night no biggie. No point complaining even though we were told the hotel had been refurbished (… Read more
"Very dated room and foul smell in corridors"
Check in was easy, room. It as described in booking process online but as it was literally a bed for the night no biggie. No point complaining even though we were told the hotel had been refurbished (they must have forgotten our room ;0) - value for money was OK but the staff were very nice so we'll leave it to the hotel to resolve it's issues. Read less
Likes:
Staff
Dislikes:
Dirty room and smelly corridor to it
Guest Review for Staincliffe Hotel, Hartlepool
Peter
Alone
Stayed: Jul '14
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
1
Staff service:
4
Location:
4
Breakfast:
5
"Business Trip for 2 days with problems"
My stay was littered with issues, that I can see will not be resolved in the future.
Firstly, the receptionist, was having to take in coming calls as well as check people in. This meant, along with 3… Read more
"Business Trip for 2 days with problems"
My stay was littered with issues, that I can see will not be resolved in the future.
Firstly, the receptionist, was having to take in coming calls as well as check people in. This meant, along with 3 other customers, The check in process took over 20 mins. The Room was much smaller than advertised and it was impossible to get a proper Wi-Fi signal. I had to leave the room to go to the bar and even then it was very poor. I had to change my room as the TV did not work. This has happened before Read less
Likes:
The Breakfast on both mornings was excellent
Dislikes:
TV' s are ancient and you have to use 2 remotes to find a channel.
The Wi-Fi signal is very poor, practically non existent.
Length of time at check-in was unacceptable, especially at peak time
Guest Review for Staincliffe Hotel, Hartlepool
Terry
Mature Couple
Stayed: Jul '14
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Generally good"
Our stay was marred by the fact that the TV didn't work properly and the décor was a little shabby - the service was really good - would stay again… Read more
"Generally good"
Our stay was marred by the fact that the TV didn't work properly and the décor was a little shabby - the service was really good - would stay again Read less
Likes:
We overlooked the sea in a small suite just across from the beach
Dislikes:
The shabby décor and the fact that the TV only worked on two channels most of the time
Guest Review for Staincliffe Hotel, Hartlepool
Michael
Alone
Stayed: Jun '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"A friendly family run Hotel"
Adequate… Read more
"A friendly family run Hotel"
Adequate Read less
Likes:
Comfortable quiet sea view room
Dislikes:
checking out was a difficult
The room TV was difficult to operate
Guest Review for Staincliffe Hotel, Hartlepool
Graham
Alone
Stayed: Jun '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
2
"Pretty good but a few things would make it very good"
I was pretty much just looking for somewhere to hang my hat and have a power nap.… Read more
"Pretty good but a few things would make it very good"
I was pretty much just looking for somewhere to hang my hat and have a power nap. Read less
Likes:
Friendly staff, no hassle
Dislikes:
A bedside lamp would be good and some alternatives/more choice at breakfast, bigger telly or closer tobed/chair and not so high up the wall
Guest Review for Staincliffe Hotel, Hartlepool
Sally
Young Couple
Stayed: Jun '14
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Nice Short Break"
Needed a quite night away and this hotel seem to ticked all the right boxes.… Read more
"Nice Short Break"
Needed a quite night away and this hotel seem to ticked all the right boxes. Read less
Likes:
Staff very friendly warm welcome, quite hotel even with 100 guest at a wedding no noise in room.
Dislikes:
We were in room 18 didn't like the bathroom not connected & no shower. Room was alittle tired needs a facelift. One very bad thing was all the cigerett ends on the veranda. No kingsize bed as stated.
Guest Review for Staincliffe Hotel, Hartlepool
Kay
Alone
Stayed: Jun '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Great Views"
2 night stay attending a wedding… Read more
"Great Views"
2 night stay attending a wedding Read less
Likes:
Staff were great, fantastic views room with sea view
Dislikes:
could do with some refurbishing.
Although adequate for price paid
Guest Review for Staincliffe Hotel, Hartlepool
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