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The Neo Brighton
Visit Britain 4 Stars Guest Accommodation
Hotel
Guest Rating: 4.3
See all 168 reviews
19 Oriental Place

Brighton, 

East Sussex, 


BN1 2LL,  United Kingdom
Average Guest Rating for The Neo, Brighton
Guest reviews for The Neo, Brighton are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.0
Friendliness:
4.7
Cleanliness:
4.3
Facilities:
4.0
Staff service:
4.6
Location:
4.3
Breakfast:
4.6
Guest Rating:
4.3
From 168 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Charlotte
Alone
Stayed: Feb '17
3
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
3
"A warm welcome & tasty breakfast, but a room that has certainly seen better days."
Due to be in Brighton for a friend's 50th party, I booked in for 1 night based on the Neo's website and other reviews. I arrived to a warm welcome from reception, and walked up to my room. What disap… Read more
"A warm welcome & tasty breakfast, but a room that has certainly seen better days."
Due to be in Brighton for a friend's 50th party, I booked in for 1 night based on the Neo's website and other reviews. I arrived to a warm welcome from reception, and walked up to my room. What disappointment. I had known, booking the single, that it would be compact, but the room is much smaller than the website images suggest: you can lie in bed and open the bathroom door. I could have got used to that. However, the state of the room, I could not forgive. (cont. below) Read less
Likes:
There was a layer of dust on the window sill, table and top of the kettle. There was a wallpaper grease stain in place of a headboard. The wallpaper is peeling. The bathroom has a hole in the back of
Dislikes:
the door, tiles missing, gaffer tape holding the shower tray in. In its current state the room is not fit for purpose. After complaining I received money back, but sad t hat I had to do so.
Guest Review for The Neo, Brighton
Justin
Young Couple
Stayed: Jan '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"Comfortable stay in lovely surroundings"
Winter escape to the seaside.… Read more
"Comfortable stay in lovely surroundings"
Winter escape to the seaside. Read less
Likes:
Lovely decor, good location and good breakfast.
Dislikes:
This was not an issue for us but taller customers might struggle with the small bathroom !
Response from The Neo:
Dear Guest

Thank you for your lovely review! We hope you will come and stay again soon.

Best wishes

Louise
Hotel Manager
Guest Review for The Neo, Brighton
March
Young Couple
Stayed: Nov '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Perfect Weekend Getaway"
Stayed as a weekend getaway for my boyfriend's birthday.… Read more
"Perfect Weekend Getaway"
Stayed as a weekend getaway for my boyfriend's birthday. Read less
Likes:
Staff helped make my boyfirend's birthday weekend feel like a real treat. The room and ensuite were beautiful. This place has character but is not dated. Breakfast was delicious. Good value!
Dislikes:
None
Response from The Neo:
Hi March

Thankyou for your lovely review. We are glad you had a good stay and hope to see you again soon!

Best Wishes


Louise
Hotel Manager
Guest Review for The Neo, Brighton
Laura
Alone
Stayed: Oct '16
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Awesome breakfast and pretty rooms, very friendly and helpful staff"
I stayed at the Neo two nights for business. Although my room was quite small, overall the hotel is very nice. Breakfast was gorgeous, and the staff was very helpful with my several questions and givi… Read more
"Awesome breakfast and pretty rooms, very friendly and helpful staff"
I stayed at the Neo two nights for business. Although my room was quite small, overall the hotel is very nice. Breakfast was gorgeous, and the staff was very helpful with my several questions and giving advice oon where to eat, whhat to do, etc. I would definitely recommend it. Read less
Likes:
Breakfast, friendliness of staff
Dislikes:
None
Response from The Neo:
Hi Laura

Thankyou for your lovely review! We hope to see you again soon.

Many thanks

Louise
Hotel Manager
Guest Review for The Neo, Brighton
christopher
Young Couple
Stayed: Aug '16
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
4
Location:
1
Breakfast:
5
"excellent breakfast, but very very noisy, lots of traffic all night, rubbish trucks early morning,"
short break.… Read more
"excellent breakfast, but very very noisy, lots of traffic all night, rubbish trucks early morning,"
short break. Read less
Likes:
excellent breakfast.
Dislikes:
We did not get any sleep all night due to the noise, so much traffic going by, noisy garbage trucks in the morning. lots of stairs and no lift to get to room.
Response from The Neo:
Dear Guest

Thankyou for your review.

Kind Regards

Hotel Manager
Guest Review for The Neo, Brighton
Jane
Mature Couple
Stayed: Jul '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A home from home and fabulous breakfast!"
The staff were friendly and welcoming and the room was of a very good standard. Some of the decor was a little tired but the style of the place is welcoming and tasteful and it was great value for mo… Read more
"A home from home and fabulous breakfast!"
The staff were friendly and welcoming and the room was of a very good standard. Some of the decor was a little tired but the style of the place is welcoming and tasteful and it was great value for money. Our room was lovely and had everything we needed and the breakfast was absolutely brilliant. I'd highly recommend this hotel to anyone. It's right by the beach front too and only 15 minutes' walk from the station. We were delighted with our stay. Read less
Likes:
Friendly staff, comfortable bed, lovely surroundings and fabulous breakfast! Well done you!
Dislikes:
None
Guest Review for The Neo, Brighton
Diane
Mature Couple
Stayed: May '16
3
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
2
"In need of some attention"
A hospital hotel with a friendly and helpful member of staff.… Read more
"In need of some attention"
A hospital hotel with a friendly and helpful member of staff. Read less
Likes:
Close enough to walk into Brighton and far enough to be removed from the party atmosphere.
Dislikes:
The hotel has started to look neglected, rumpled carpets, chips taken out of the walls, generally a bit neglected and in need of a good polish and paint.
Guest Review for The Neo, Brighton
Charlotte
Family with young Children
Stayed: Mar '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Exquisite Hotel with Impeccable Service"
A luxurious room with fantastic decor. A wonderfully cosy yet extravagant feel to the hotel. Jade, the receptionist, was so helpful and could not do enough for us. We are desperate to come back alread… Read more
"Exquisite Hotel with Impeccable Service"
A luxurious room with fantastic decor. A wonderfully cosy yet extravagant feel to the hotel. Jade, the receptionist, was so helpful and could not do enough for us. We are desperate to come back already. Read less
Likes:
All of it, but particularly our room and the delicious breakfast.
Dislikes:
No.
Guest Review for The Neo, Brighton
Hannah
Young Couple
Stayed: Mar '16
3
Would recommend to others.
Rooms:
2
Value:
2
Friendliness:
2
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
4
"Good location and breakfast, small rooms"
We had very small room 9, bed nice, tiles falling off wall in bathroom and no toiletries provided despite claims on the website. Difficult to find staff.… Read more
"Good location and breakfast, small rooms"
We had very small room 9, bed nice, tiles falling off wall in bathroom and no toiletries provided despite claims on the website. Difficult to find staff. Read less
Likes:
Comfy bed
Dislikes:
No toiletries provided (bottles were empty), room very small, tiles falling off wall in bathroom
Guest Review for The Neo, Brighton
kevin
Young Couple
Stayed: Jan '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"nice and comfortable"
Relaxing well looked after and enjoyed the breakfast… Read more
"nice and comfortable"
Relaxing well looked after and enjoyed the breakfast Read less
Likes:
The peace and quite
Dislikes:
No
Guest Review for The Neo, Brighton
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