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Saracens Head Hotel Chelmsford
Self Assessed 2 Stars Hotel
Hotel
Guest Rating: 1.9
See all 154 reviews
3 High Street

Chelmsford, 

Essex, 


CM1 1BE,  United Kingdom
Average Guest Rating for Saracens Head Hotel, Chelmsford
Guest reviews for Saracens Head Hotel, Chelmsford are provided by real guests who have actually stayed at the property.
Rooms:
1.8
Value:
2.1
Friendliness:
2.8
Cleanliness:
2.3
Facilities:
1.8
Staff service:
2.4
Location:
3.9
Breakfast:
1.9
Guest Rating:
1.9
From 154 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Jaap
Alone
Stayed: Oct '18
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
4
"Value for money"
Although the hotel is old and the rooms do need some upgrade/update, I had a pleasant stay.… Read more
"Value for money"
Although the hotel is old and the rooms do need some upgrade/update, I had a pleasant stay. Read less
Likes:
Friendly staff.
Dislikes:
Rooms need some upgrade/update.
Guest Review for Saracens Head Hotel, Chelmsford
Mark
Alone
Stayed: Sep '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
4
Breakfast:
1
"So so poor"
The room was falling apart. Draws fell apart when I opened it. Broken tiles in the bathroom. Tiles fallen off the wall. Water leaking though the ceiling in places. Even the 2 package of biscuits was s… Read more
"So so poor"
The room was falling apart. Draws fell apart when I opened it. Broken tiles in the bathroom. Tiles fallen off the wall. Water leaking though the ceiling in places. Even the 2 package of biscuits was smashed. No remote control
The place needs so much maintenance Read less
Likes:
Nothing
Dislikes:
Nope
Guest Review for Saracens Head Hotel, Chelmsford
Lee
Mature Couple
Stayed: Sep '18
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
3
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
4
"Creaking good location!"
Stayed for 1 night! Average accommodation.… Read more
"Creaking good location!"
Stayed for 1 night! Average accommodation. Read less
Likes:
Hotel location is good.
Dislikes:
Unfortunately, the creaking floor really was annoying. Room had a window but could not open it for some fresh air.
Guest Review for Saracens Head Hotel, Chelmsford
Brooke
Group of Adults
Stayed: Sep '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Awful service"
I could not make it due to my auntie dying that morning and have been refused a refund!!!… Read more
"Awful service"
I could not make it due to my auntie dying that morning and have been refused a refund!!! Read less
Likes:
N/A
Dislikes:
Service
Guest Review for Saracens Head Hotel, Chelmsford
Ricky
Mature Couple
Stayed: Aug '18
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
5
"Disappointing"
It was disappointing as we booked it for a business trip, we had a very early start, leaving at 6:30am...but the live music and irratating loud conversation from the people drinking in the pub only al… Read more
"Disappointing"
It was disappointing as we booked it for a business trip, we had a very early start, leaving at 6:30am...but the live music and irratating loud conversation from the people drinking in the pub only allowed us about 4 - 5 hours sleep. Read less
Likes:
The receptionist and possibly she was also the manageress was very helpful and tried her best to accommodate our needs. Location was great.
Dislikes:
No lift, so it was hard carrying a heavy case up two flights of stairs...Live loud music on a Monday night was unexpected and like torture for anyone needing to ge...should be made clear when booking.
Guest Review for Saracens Head Hotel, Chelmsford
jane
Alone
Stayed: Aug '18
2
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
3
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
4
Breakfast:
1
"Poor"
Asked to change room after 1st offered had sealed window onto corridor .
2nd room carpet a trip hazard and threadbare, curtains did not move.
Bed linen good fresh and new… Read more
"Poor"
Asked to change room after 1st offered had sealed window onto corridor .
2nd room carpet a trip hazard and threadbare, curtains did not move.
Bed linen good fresh and new Read less
Likes:
Fresh clean new bedlinen.
Dislikes:
Sad state of lighting, carpets etc
Guest Review for Saracens Head Hotel, Chelmsford
Sylvia
Alone
Stayed: Aug '18
2
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
5
"Too Hot"
I stayed in a single room. There was no window, no fan, no air conditioner. It was the worse night I have ever spent in Hotel acomadation. It was so very very hot, I thought I was going to pass out w… Read more
"Too Hot"
I stayed in a single room. There was no window, no fan, no air conditioner. It was the worse night I have ever spent in Hotel acomadation. It was so very very hot, I thought I was going to pass out with the heat. I could not sleep even with wet towels over me. I would like some compensation for my bad experience please. Read less
Likes:
Nothing
Dislikes:
Yes too hot
Guest Review for Saracens Head Hotel, Chelmsford
Ben
Group of Adults
Stayed: Aug '18
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
3
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
5
"Just about acceptable"
Needed something quick and easy. Saracens was that but 1 night only. It did a job.… Read more
"Just about acceptable"
Needed something quick and easy. Saracens was that but 1 night only. It did a job. Read less
Likes:
The beds were quite comfortable and the room was generally pretty clean.
Dislikes:
The shower was the worst shower I have ever seen in a hotel - no pressure at all so you barely got wet and then it was almost impossible to turn off. Also the wardrobe was broken.
Guest Review for Saracens Head Hotel, Chelmsford
Joanna
Group of Adults
Stayed: Jul '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Terrible, unsafe and unprofessional"
We had stayed for one night for a friends birthday. We weren’t give an access code and couldn’t get in to the building later that night. No staff were around to help. We had to wait till someone came… Read more
"Terrible, unsafe and unprofessional"
We had stayed for one night for a friends birthday. We weren’t give an access code and couldn’t get in to the building later that night. No staff were around to help. We had to wait till someone came out the hotel so we could get in. We didn’t have no hot water in the showers and it came out like dribble. We had banging on our door late at night so I didn’t feel safe and left and went home. Read less
Likes:
Location.
Dislikes:
Everything except the location
Guest Review for Saracens Head Hotel, Chelmsford
David
Alone
Stayed: Jul '18
3
Would not recommend to others.
Rooms:
5
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
3
Staff service:
5
Location:
3
Breakfast:
5
"Stayed In Better"
Rooms are very basic, for the small amount I paid for the room and a full engish breakfast with a latte, is great value, however, what did it for me was, they put me in the furthest, warmest room and… Read more
"Stayed In Better"
Rooms are very basic, for the small amount I paid for the room and a full engish breakfast with a latte, is great value, however, what did it for me was, they put me in the furthest, warmest room and the reception area, for booking in, smelt of vommit and the carpets looked old and mucky.
On a more positive note, the staff are very friendly, professional and helpful. One member of staff stood out to me, who was exceptionally professional and the customer service was outstanding (Elle). Read less
Likes:
Location, right in the middle of everything you would need and more, as a visitor for Business or Pleasure.
Dislikes:
None
Guest Review for Saracens Head Hotel, Chelmsford
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