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Saracens Head Hotel Chelmsford
Self Assessed 2 Stars Hotel
Hotel
Guest Rating: 1.9
See all 145 reviews
3 High Street

Chelmsford, 

Essex, 


CM1 1BE,  United Kingdom
Average Guest Rating for Saracens Head Hotel, Chelmsford
Guest reviews for Saracens Head Hotel, Chelmsford are provided by real guests who have actually stayed at the property.
Rooms:
1.8
Value:
2.1
Friendliness:
2.8
Cleanliness:
2.3
Facilities:
1.8
Staff service:
2.4
Location:
3.9
Breakfast:
2.0
Guest Rating:
1.9
From 145 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
David
Alone
Stayed: Jul '18
3
Would not recommend to others.
Rooms:
5
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
3
Staff service:
5
Location:
3
Breakfast:
5
"Stayed In Better"
Rooms are very basic, for the small amount I paid for the room and a full engish breakfast with a latte, is great value, however, what did it for me was, they put me in the furthest, warmest room and… Read more
"Stayed In Better"
Rooms are very basic, for the small amount I paid for the room and a full engish breakfast with a latte, is great value, however, what did it for me was, they put me in the furthest, warmest room and the reception area, for booking in, smelt of vommit and the carpets looked old and mucky.
On a more positive note, the staff are very friendly, professional and helpful. One member of staff stood out to me, who was exceptionally professional and the customer service was outstanding (Elle). Read less
Likes:
Location, right in the middle of everything you would need and more, as a visitor for Business or Pleasure.
Dislikes:
None
Guest Review for Saracens Head Hotel, Chelmsford
Steve
With a colleague
Stayed: Jul '18
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
2
Cleanliness:
3
Facilities:
2
Staff service:
2
Location:
3
"Good location hotel disappointing."
Room was rubbish no window to open just a fan that made plenty of noise but did little else… Read more
"Good location hotel disappointing."
Room was rubbish no window to open just a fan that made plenty of noise but did little else Read less
Likes:
Not much
Dislikes:
Room was very sparse as mentioned above, plus no TV just an arias point !!!
Guest Review for Saracens Head Hotel, Chelmsford
Frank
Mature Couple
Stayed: Jul '18
1
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
2
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
5
"Never to see me again"
Poor quality, old & not cared for, I have never in my life stayed in such an awful place, I couldn't call it a Hotel.… Read more
"Never to see me again"
Poor quality, old & not cared for, I have never in my life stayed in such an awful place, I couldn't call it a Hotel. Read less
Likes:
That it was in the middle of Chelmsford.
Dislikes:
You haven't given me enough word space, oh so poor.
Guest Review for Saracens Head Hotel, Chelmsford
Richard
Group of Adults
Stayed: May '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
3
"Poor quality"
Overnight weekend stay… Read more
"Poor quality"
Overnight weekend stay Read less
Likes:
Good location
Dislikes:
Bed was dirty (had what appeared to be sick down the end of it), toilet was very dark, majority of the light switches didn’t work.
Guest Review for Saracens Head Hotel, Chelmsford
Scott
With a colleague
Stayed: May '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Shocking"
Unfortunately never stay here again… Read more
"Shocking"
Unfortunately never stay here again Read less
Likes:
nothing
Dislikes:
None
Guest Review for Saracens Head Hotel, Chelmsford
Sian
Alone
Stayed: May '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
3
Location:
2
Breakfast:
1
"Awful, I left and stayed at my mums house in the end!"
When I arrived, it was a hot day and the heating was on in the room. I was planning to get ready in this room but I couldn’t because it was so hot in there I had to leave to get some fresh air. The ge… Read more
"Awful, I left and stayed at my mums house in the end!"
When I arrived, it was a hot day and the heating was on in the room. I was planning to get ready in this room but I couldn’t because it was so hot in there I had to leave to get some fresh air. The gentleman on reception was as helpful as he could be. I came back three hours later and the room was still far too warm, the window wouldn’t open. The key barely worked and it took several attempts to try and get the door open. The door was quite flinsey and when locked could move slightly. I left Read less
Likes:
Nothing
Dislikes:
Everything
Guest Review for Saracens Head Hotel, Chelmsford
leigh
Alone
Stayed: May '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
"First room smelt so badly of smoke I couldn’t bare it, changed room to toilet wouldn’t flushed"
Awful experience. Waiting 5-7 mins at front desk, no one there so called number of hotel for the women to say she was not only front of house, but bar staff downstairs and supervisor!.

First room,… Read more
"First room smelt so badly of smoke I couldn’t bare it, changed room to toilet wouldn’t flushed"
Awful experience. Waiting 5-7 mins at front desk, no one there so called number of hotel for the women to say she was not only front of house, but bar staff downstairs and supervisor!.

First room, the smell of smoke was unbelievable, awful awful. Went back to complain, moved to another one. Just given a keys and pointed me in the direction of my room!!!. The second room smelt so badly of tcp I literally smelt of it from the bed sheets the following day. The toilet didn’t flush at all. No pho Read less
Likes:
Nothing. Never again.
Dislikes:
Everything. Such a horrible, dirty and in desperate need of a refresh.
Guest Review for Saracens Head Hotel, Chelmsford
Mark
Mature Couple
Stayed: Apr '18
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
4
Breakfast:
1
"saracens head"
What can I say ..impressive building sadly rooms needs updating. Wasn’t told about loud music from the bar underneath the room so .. no sleep til 3 am. No tv yet room advertised as having one . Breakf… Read more
"saracens head"
What can I say ..impressive building sadly rooms needs updating. Wasn’t told about loud music from the bar underneath the room so .. no sleep til 3 am. No tv yet room advertised as having one . Breakfast not as described in photo on menu and when queried with waitress was told sarcastically photos are deceiving Read less
Likes:
Convenient for town and getting to the gig I was playing at.
Dislikes:
Rooms need updating tv with remote that work would be good .Advise people there is loud music at the weekend. Serve a breakfast that has what the menu says .It makes FawltyTowers
Look good
Guest Review for Saracens Head Hotel, Chelmsford
Nigel
Alone
Stayed: Apr '18
1
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
Breakfast:
1
"Good location , shame about the room."
Overnight stay due to m/business dinner commitment.… Read more
"Good location , shame about the room."
Overnight stay due to m/business dinner commitment. Read less
Likes:
Location is good for the city centre and railway station.
Dislikes:
The room was grotty and tired.
The bathroom not clean.
TV didn’t work.
Couldn’t sleep for the noise coming from the High street outsiare.
Breakfast not served until 8am so left hungry.
Guest Review for Saracens Head Hotel, Chelmsford
Mike
Alone
Stayed: Apr '18
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
5
Breakfast:
1
"Old, run down, insecure, badly maintained"
Would not stay again if it was the last hotel in Chelmsford… Read more
"Old, run down, insecure, badly maintained"
Would not stay again if it was the last hotel in Chelmsford Read less
Likes:
Location
Dislikes:
First room was a joke
Radatior on full, fan on to cool it down, window would not open and it was over 30d C. No TV. Apperently they could not turn off the heat in that room.
Guest Review for Saracens Head Hotel, Chelmsford
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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