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Saracens Hotel Chelmsford
Self Assessed 2 Stars Hotel
Hotel
Guest Rating: 2
See all 84 reviews
3 High street

Chelmsford, 

Essex, 


CM1 1BE,  United Kingdom
Average Guest Rating for Saracens Hotel, Chelmsford
Guest reviews for Saracens Hotel, Chelmsford are provided by real guests who have actually stayed at the property.
Rooms:
1.8
Value:
2.3
Friendliness:
2.8
Cleanliness:
2.4
Facilities:
1.8
Staff service:
2.4
Location:
4.1
Breakfast:
2.1
Guest Rating:
2
From 84 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Martin
Mature Couple
Stayed: Apr '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
Breakfast:
1
"Extremely disappointing and surprised at the very poor quality."
Kept waiting for 3 hours as room not ready, bed was an old diven with shredded materials at the sides, tiles loose on bathroom floor, bath panel broken, tiles missing in the bathroom, no wardrobe, no… Read more
"Extremely disappointing and surprised at the very poor quality."
Kept waiting for 3 hours as room not ready, bed was an old diven with shredded materials at the sides, tiles loose on bathroom floor, bath panel broken, tiles missing in the bathroom, no wardrobe, no tv remote. How would you describe the stay????? Read less
Likes:
The breakfast in MacDonalds on Sunday morning with the rest of the guests who had stayed for the party as nobody dared have the breakfast.It was a laugh to hear about the other rooms.
Dislikes:
Im really surprised that room 2 passes any health and safety certification.

The young guy on reception / barman / cleaner took the heat well under the circumstances.
Guest Review for Saracens Hotel, Chelmsford
Toni
Young Couple
Stayed: Mar '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
4
"Definitely not worth the price tag."
No clear route to reception, had to find a member of staff, who directed us to reception that was on the 1st floor. It was empty, a 5-10 minute wait while a girl on her first night working in the bar,… Read more
"Definitely not worth the price tag."
No clear route to reception, had to find a member of staff, who directed us to reception that was on the 1st floor. It was empty, a 5-10 minute wait while a girl on her first night working in the bar, had to run around looking for someone to attend, the woman who turned up to book us in was very rude.
The double bed had a single flat pillow in the middle, the room was booked for 2 and the bed was atrocious to sleep on with springs jutting out as well as freezing cold. Read less
Likes:
N/A
Dislikes:
Lack of staff. Rudeness of staff. Poor preparation in the room (1 pillow on a double bed booked for 2). Cold room. Music in the bar downstairs playing so loud the floor vibrated until the AM.
Guest Review for Saracens Hotel, Chelmsford
Paul
Mature Couple
Stayed: Mar '16
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
2
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
3
Breakfast:
1
"Average"
Very average… Read more
"Average"
Very average Read less
Likes:
I went down for breakfast and they said it wasn't included in price
Dislikes:
Decor tired and needs freshening up and maintenance
Guest Review for Saracens Hotel, Chelmsford
John
Alone
Stayed: Mar '16
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
4
Cleanliness:
4
Facilities:
1
Staff service:
3
Location:
4
"Staff were fine"
Disappointed there were no tv remote controls or kettles in the room… Read more
"Staff were fine"
Disappointed there were no tv remote controls or kettles in the room Read less
Likes:
Very clean, conveniently located
Dislikes:
None
Guest Review for Saracens Hotel, Chelmsford
Anthony
Alone
Stayed: Feb '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
5
"Not good enough"
1 night stopover on business.… Read more
"Not good enough"
1 night stopover on business. Read less
Likes:
The location was ideal.
Dislikes:
The shower was filthy and the bathroom floor had loose tiles. wallpaper was peeling off. There was no one at the reception desk when I checked out so nobody to discuss the issues with.
Guest Review for Saracens Hotel, Chelmsford
David
Mature Couple
Stayed: Feb '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
5
"Convenient location but should of stayed somewhere a lot cleaner and modern, room falling to bits"
Overnight as attended party downstairs but would of been better off getting a cab or stay at the premier inn… Read more
"Convenient location but should of stayed somewhere a lot cleaner and modern, room falling to bits"
Overnight as attended party downstairs but would of been better off getting a cab or stay at the premier inn Read less
Likes:
The breakfast was spot on
Dislikes:
The room, falling to bits in desperate need of modernisation- stayed in room number 3 / wouldn't recommend
Guest Review for Saracens Hotel, Chelmsford
Arnold
Alone
Stayed: Feb '16
1
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
1
Cleanliness:
3
Facilities:
1
Staff service:
1
Location:
4
"Rude staff"
Staff were unhelpful,no light in the bathroom or soap or shampoo,went to find staff no one could be found, was just shabby which is a shame it has potential.… Read more
"Rude staff"
Staff were unhelpful,no light in the bathroom or soap or shampoo,went to find staff no one could be found, was just shabby which is a shame it has potential. Read less
Likes:
Peace and quiet
Dislikes:
Most things
Guest Review for Saracens Hotel, Chelmsford
Casey
Alone
Stayed: Dec '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
4
Location:
4
Breakfast:
1
"Very Poorly Rub"
Upon arrival, I had to wait 30mins at the check in before being told by a fellow guest Id have to go into the pub downstairs to find a member of staff as they were really busy.
My previous stay over… Read more
"Very Poorly Rub"
Upon arrival, I had to wait 30mins at the check in before being told by a fellow guest Id have to go into the pub downstairs to find a member of staff as they were really busy.
My previous stay over a year was really pleasant; this one however, awful.
Room was dirty, & smelt of smoke (wet paper stuck over the smoke alarm)
Water in the showe was cold
Wallpaper peeled off the wall
Woken up by cleaners in the morning. Read less
Likes:
When the staff did arrive, they were really pleasant despite being clearly understaffed
Dislikes:
None
Guest Review for Saracens Hotel, Chelmsford
Alexander
Group of Adults
Stayed: Dec '15
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
3
"Returned 3rd year"
Stayed the night,due to Xmas party in the hotel.… Read more
"Returned 3rd year"
Stayed the night,due to Xmas party in the hotel. Read less
Likes:
Very convenient for the party,staff very friendly and attentive
Dislikes:
Breakfast not the best quality,especially the sausage, disappointed with only one slice of toast and half a mug of coffee given
Guest Review for Saracens Hotel, Chelmsford
Gertraud
Group of Adults
Stayed: Dec '15
3
Would recommend to others.
Rooms:
2
Value:
2
Friendliness:
1
Cleanliness:
5
Facilities:
2
Staff service:
1
Location:
5
"excellent location, charming building, many things would need to be repaired"
liked the building and location very much.
Staff seems to have hardly any interest for guest relations!… Read more
"excellent location, charming building, many things would need to be repaired"
liked the building and location very much.
Staff seems to have hardly any interest for guest relations! Read less
Likes:
location and old building
Dislikes:
see above
Guest Review for Saracens Hotel, Chelmsford
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