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The Cross Keys Saffron Walden
Inn
Guest Rating: 3.8
See all 50 reviews
32 High Street

Saffron Walden, 

Essex, 


CB10 1AX,  United Kingdom
Average Guest Rating for The Cross Keys, Saffron Walden
Guest reviews for The Cross Keys, Saffron Walden are provided by real guests who have actually stayed at the property.
Rooms:
3.8
Value:
3.5
Friendliness:
4.0
Cleanliness:
4.2
Facilities:
3.8
Staff service:
3.9
Location:
4.3
Breakfast:
3.8
Guest Rating:
3.8
From 50 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Mac
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Annual Treat"
We come here every year for my birthday which coincides with the Christmas Market. We love the town and the hotel. The staff are friendly and provide a good service. Had a few minor problems which wer… Read more
"Annual Treat"
We come here every year for my birthday which coincides with the Christmas Market. We love the town and the hotel. The staff are friendly and provide a good service. Had a few minor problems which were dealt with efficiently and straight away. Excellent value for money. Would recommend the hotel to everybody as it has nice rooms and very good food. We have booked for next year and are bringing a party of 14 family and friends. We shall return before then though. Great job keep it up. Read less
Likes:
Only one thing to say. Everything
Dislikes:
Did not like the breakfast waitress throwing teddy in corner and storming out, but Oliver the chef took over and did a fantastic job by cooking and serving on his own with a pleasant and cheerful atti
Guest Review for The Cross Keys, Saffron Walden
Graham
Mature Couple
Stayed: Nov '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Well located friendly hotelHave stayed previously, but this time unfortunately t"
Have stayed here previously but unfortunately this time was to attend a funeral in the locality… Read more
"Well located friendly hotelHave stayed previously, but this time unfortunately t"
Have stayed here previously but unfortunately this time was to attend a funeral in the locality Read less
Likes:
Casual friendliness and location.
Dislikes:
No
Guest Review for The Cross Keys, Saffron Walden
Martin
Mature Couple
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Enjoyable stay"
Only stayed a night for a visit to the opera but enjoyed ourselves and would stay again if in the area. Perfect location, friendly and helpful staff, pleasant room.… Read more
"Enjoyable stay"
Only stayed a night for a visit to the opera but enjoyed ourselves and would stay again if in the area. Perfect location, friendly and helpful staff, pleasant room. Read less
Likes:
Particularly liked the excellent breakfast.
Dislikes:
None
Guest Review for The Cross Keys, Saffron Walden
Diana
Mature Couple
Stayed: Oct '17
2
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Great location- lovely old building, but unfortunately a chaotically run establishment."
Initial meeting with staff member was less than helpful. A new manager was in place and he was more friendly than the first person we met. Initial impression was that the place needed
a good clean. D… Read more
"Great location- lovely old building, but unfortunately a chaotically run establishment."
Initial meeting with staff member was less than helpful. A new manager was in place and he was more friendly than the first person we met. Initial impression was that the place needed
a good clean. Downstairs carpets dirty. Dusty bottles of wine on wine rack.
Breakfast was very poor. Bad service, meagre selection of food. No croissants or fruit. Staff young and poorly trained. All in all it was a poor show. The location and building are both first rate, but sadly The Cross Keys is poorly run. Read less
Likes:
We liked the location of the hotel and the room was pleasant enough.
Dislikes:
See above
Guest Review for The Cross Keys, Saffron Walden
Sue
Mature Couple
Stayed: Oct '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Comfy & friendly"
A relaxing stay and our first visit to Saffron Walden.… Read more
"Comfy & friendly"
A relaxing stay and our first visit to Saffron Walden. Read less
Likes:
Lovely friendly & helpful staff. Room was spotlessly clean, a little on the small side but very cosy and stylish with attention to detail. Bed was extremely comfortable & wonderful free-standing bath.
Dislikes:
Just a couple of niggles...loo seat loose, door latch on bathroom didn't shut easily & tea bags not replaced when room cleaned...but nothing that could spoil our stay. We'd love to stay again.
Guest Review for The Cross Keys, Saffron Walden
Rachel
Group of Adults
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Wonderful stay"
I stayed at the Cross Keys while attending a school reunion.… Read more
"Wonderful stay"
I stayed at the Cross Keys while attending a school reunion. Read less
Likes:
Staff were very accommodating of our group.
Dislikes:
None
Guest Review for The Cross Keys, Saffron Walden
Thorben
Alone
Stayed: Sep '17
2
Would not recommend to others.
Rooms:
4
Value:
2
Friendliness:
3
Cleanliness:
4
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
1
"Disappointing experience."
Having arrived in the afternoon and specifically explained that I needed breakfast at 7am, which they confirmed, no staff was to be seen until 7:10, when someone started unlocking the building. My tax… Read more
"Disappointing experience."
Having arrived in the afternoon and specifically explained that I needed breakfast at 7am, which they confirmed, no staff was to be seen until 7:10, when someone started unlocking the building. My taxi left at 7:15, and the breakfast room was not even open by that point.
Also, at night you have to use a rear entrance, down a fire escape, which is poorly signed and explained.
The room, which looked great, was very poorly insulated, meaning you heard every bin being dragged along the street belo Read less
Likes:
The look and feel of the place.
Dislikes:
Very poor service. Despite obvious restrictions due to ancient building, not enough care taken to try and reduce noise.
Guest Review for The Cross Keys, Saffron Walden
Robert
Alone
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
3
"lovely old pub"
This is a little difficult! I telephoned a few days ahead to book lunch for two on the day of my stay and was told that it was unnecessary to reserve a table if arriving early. We arrived to find it w… Read more
"lovely old pub"
This is a little difficult! I telephoned a few days ahead to book lunch for two on the day of my stay and was told that it was unnecessary to reserve a table if arriving early. We arrived to find it was fully booked and were rather reluctantly given a table. Very nice food but the wines are predominantly rather heavy Australian types?
I then returned much later to sleep and initially was unable turn off the bathroom light [switched from the main bedroom switch] but it later went out permanently Read less
Likes:
nice food, quiet comfortable room.lovely old building in very convenient position in the center of an historic town. Good bed. Well equipped bathroom.
Dislikes:
Having to shower and shave in the dark!
Guest Review for The Cross Keys, Saffron Walden
Patrick
Group of Adults
Stayed: Sep '17
3
Would recommend to others.
Rooms:
4
Value:
2
Friendliness:
3
Cleanliness:
3
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
3
"Very comfortable and great location"
We we're keen to be in the centre of town so the location was perfect. Having stayed at the Cross Keys a number of times we knew what to expect.… Read more
"Very comfortable and great location"
We we're keen to be in the centre of town so the location was perfect. Having stayed at the Cross Keys a number of times we knew what to expect. Read less
Likes:
The location and the freedom to go and come as we pleased.
Dislikes:
Although one room was "made" when we arrived, the bed was not clean and had hairs all over the sheets. Our daughter had to strip it and sleep on towels.
Guest Review for The Cross Keys, Saffron Walden
Victoria
Alone
Stayed: Sep '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent!"
Really friendly staff, lovey room and fab breakfast!… Read more
"Excellent!"
Really friendly staff, lovey room and fab breakfast! Read less
Likes:
The best bit was breakfast!
Dislikes:
None
Guest Review for The Cross Keys, Saffron Walden
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