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The Cross Keys Saffron Walden
Inn
Guest Rating: 3.8
See all 46 reviews
32 High Street

Saffron Walden, 

Essex, 


CB10 1AX,  United Kingdom
Average Guest Rating for The Cross Keys, Saffron Walden
Guest reviews for The Cross Keys, Saffron Walden are provided by real guests who have actually stayed at the property.
Rooms:
3.8
Value:
3.5
Friendliness:
4.0
Cleanliness:
4.2
Facilities:
3.8
Staff service:
3.9
Location:
4.3
Breakfast:
3.8
Guest Rating:
3.8
From 46 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Sue
Mature Couple
Stayed: Oct '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Comfy & friendly"
A relaxing stay and our first visit to Saffron Walden.… Read more
"Comfy & friendly"
A relaxing stay and our first visit to Saffron Walden. Read less
Likes:
Lovely friendly & helpful staff. Room was spotlessly clean, a little on the small side but very cosy and stylish with attention to detail. Bed was extremely comfortable & wonderful free-standing bath.
Dislikes:
Just a couple of niggles...loo seat loose, door latch on bathroom didn't shut easily & tea bags not replaced when room cleaned...but nothing that could spoil our stay. We'd love to stay again.
Guest Review for The Cross Keys, Saffron Walden
Rachel
Group of Adults
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Wonderful stay"
I stayed at the Cross Keys while attending a school reunion.… Read more
"Wonderful stay"
I stayed at the Cross Keys while attending a school reunion. Read less
Likes:
Staff were very accommodating of our group.
Dislikes:
None
Guest Review for The Cross Keys, Saffron Walden
Thorben
Alone
Stayed: Sep '17
2
Would not recommend to others.
Rooms:
4
Value:
2
Friendliness:
3
Cleanliness:
4
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
1
"Disappointing experience."
Having arrived in the afternoon and specifically explained that I needed breakfast at 7am, which they confirmed, no staff was to be seen until 7:10, when someone started unlocking the building. My tax… Read more
"Disappointing experience."
Having arrived in the afternoon and specifically explained that I needed breakfast at 7am, which they confirmed, no staff was to be seen until 7:10, when someone started unlocking the building. My taxi left at 7:15, and the breakfast room was not even open by that point.
Also, at night you have to use a rear entrance, down a fire escape, which is poorly signed and explained.
The room, which looked great, was very poorly insulated, meaning you heard every bin being dragged along the street belo Read less
Likes:
The look and feel of the place.
Dislikes:
Very poor service. Despite obvious restrictions due to ancient building, not enough care taken to try and reduce noise.
Guest Review for The Cross Keys, Saffron Walden
Robert
Alone
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
3
"lovely old pub"
This is a little difficult! I telephoned a few days ahead to book lunch for two on the day of my stay and was told that it was unnecessary to reserve a table if arriving early. We arrived to find it w… Read more
"lovely old pub"
This is a little difficult! I telephoned a few days ahead to book lunch for two on the day of my stay and was told that it was unnecessary to reserve a table if arriving early. We arrived to find it was fully booked and were rather reluctantly given a table. Very nice food but the wines are predominantly rather heavy Australian types?
I then returned much later to sleep and initially was unable turn off the bathroom light [switched from the main bedroom switch] but it later went out permanently Read less
Likes:
nice food, quiet comfortable room.lovely old building in very convenient position in the center of an historic town. Good bed. Well equipped bathroom.
Dislikes:
Having to shower and shave in the dark!
Guest Review for The Cross Keys, Saffron Walden
Patrick
Group of Adults
Stayed: Sep '17
3
Would recommend to others.
Rooms:
4
Value:
2
Friendliness:
3
Cleanliness:
3
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
3
"Very comfortable and great location"
We we're keen to be in the centre of town so the location was perfect. Having stayed at the Cross Keys a number of times we knew what to expect.… Read more
"Very comfortable and great location"
We we're keen to be in the centre of town so the location was perfect. Having stayed at the Cross Keys a number of times we knew what to expect. Read less
Likes:
The location and the freedom to go and come as we pleased.
Dislikes:
Although one room was "made" when we arrived, the bed was not clean and had hairs all over the sheets. Our daughter had to strip it and sleep on towels.
Guest Review for The Cross Keys, Saffron Walden
Victoria
Alone
Stayed: Sep '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent!"
Really friendly staff, lovey room and fab breakfast!… Read more
"Excellent!"
Really friendly staff, lovey room and fab breakfast! Read less
Likes:
The best bit was breakfast!
Dislikes:
None
Guest Review for The Cross Keys, Saffron Walden
Gary
Young Couple
Stayed: Aug '17
3
Would recommend to others.
Rooms:
3
Value:
2
Friendliness:
3
Cleanliness:
2
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
3
"Adequate stay. Great location. Hotel let down by slightly unclean room and being overpriced."
Two night short stay.… Read more
"Adequate stay. Great location. Hotel let down by slightly unclean room and being overpriced."
Two night short stay. Read less
Likes:
Hotel looks lovely. Really nice bar area. Manager was friendly and accommodating.
Dislikes:
Dusty bathroom. Room starting to look a bit shabby. Music too loud in the bar/restaurant. Disappointing meal on one eve (had to send main back). Rude waiter & staff disagreements in front of customers
Guest Review for The Cross Keys, Saffron Walden
Matthew
Young Couple
Stayed: Aug '17
3
Would not recommend to others.
Rooms:
4
Value:
2
Friendliness:
2
Cleanliness:
4
Facilities:
2
Staff service:
1
Location:
4
Breakfast:
4
"Location was great but staff were unfriendly and even after refurbishment, rooms let all noise in!"
Upon arrival, we met a manager to check us in, he was rude and unfriendly, he escorted us to the room and spent the entire time not looking at my female companion and ignoring her completely, he also… Read more
"Location was great but staff were unfriendly and even after refurbishment, rooms let all noise in!"
Upon arrival, we met a manager to check us in, he was rude and unfriendly, he escorted us to the room and spent the entire time not looking at my female companion and ignoring her completely, he also reached straight past her to give me the room key. I thought this was completely unacceptable! Furthermore when it came to pay for dinner, my companion handed him her card, he then blanked her completely and handed the machine to me, and refused to look at her when she handed him the machine! Read less
Likes:
The room was lovely, very clean and presentable! But we stayed in Ace of Hearts and despite the refurbishment, and two sets of windows, there is no sound proofing from the street, we got no sleep!
Dislikes:
The windows and the managers casual sexism top the list, but dinner, as lovely as it was, was served after waiting an hour and there was hardly anything there, not what you expect from a inn like that
Guest Review for The Cross Keys, Saffron Walden
Silvio Maria
Mature Couple
Stayed: Aug '17
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
1
Cleanliness:
3
Facilities:
3
Staff service:
1
Location:
5
Breakfast:
2
"We are not satisfied."
We like Saffron Walden, where we return almost every year.
All the bed and breakfast were busy.… Read more
"We are not satisfied."
We like Saffron Walden, where we return almost every year.
All the bed and breakfast were busy. Read less
Likes:
Location in the town. The old rooms windows and ancient walls.
Dislikes:
Staff unkind. Breakfast: not well organized.
Why don't they write the door code on a card?
Guest Review for The Cross Keys, Saffron Walden
Andrew
Mature Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Fantastic!!"
Amazing!!… Read more
"Fantastic!!"
Amazing!! Read less
Likes:
Everything!
Dislikes:
No
Guest Review for The Cross Keys, Saffron Walden
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