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Library London
Self Assessed 4 Stars Hotel
Hotel
Guest Rating: 3.7
See all 27 reviews
112 St. Martin's Lane

London, 

Greater London, 


WC2N 4BD,  United Kingdom
Average Guest Rating for Library, London
Guest reviews for Library, London are provided by real guests who have actually stayed at the property.
Rooms:
3.9
Value:
3.2
Friendliness:
4.3
Cleanliness:
3.9
Facilities:
3.6
Staff service:
3.9
Location:
4.8
Breakfast:
2.4
Guest Rating:
3.7
From 27 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 Next
Carly
Alone
Stayed: Jan '18
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Friendly staff"
Overnight business trip… Read more
"Friendly staff"
Overnight business trip Read less
Likes:
Quirky atmosphere
Great bar
Warm welcome
Dislikes:
None
Guest Review for Library, London
Jeremy
Mature Couple
Stayed: Jan '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
5
Breakfast:
3
"Comfortable compact room in easy reach of theatre land"
Another easy stay - the location is just great for theatre land and all the museums and galleries. The bed is very comfortable, the room is compact, but everything needs is there and the shower works… Read more
"Comfortable compact room in easy reach of theatre land"
Another easy stay - the location is just great for theatre land and all the museums and galleries. The bed is very comfortable, the room is compact, but everything needs is there and the shower works well. This room is even better in the summer when you can take advantage of the balcony. Read less
Likes:
The convenience and simpleness of staying in this great location.
Dislikes:
None
Response from Library:
Dear Jeremy,

Thank you for taking the time out to leave such great feedback.

We are delighted to see that you had such a great stay with us and we are looking forward to welcoming you back soon.

Warm Wishes,

LIBRARY Team
Guest Review for Library, London
Rosie
Young Couple
Stayed: Dec '17
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Will not stay again - Terrible value for money"
Terrible.
Mix up with payments, cold shower, flooded bathroom,reception closed when we wanted to collect our bags.
Response to complaint email only mentions payment confusion and no apology for oth… Read more
"Will not stay again - Terrible value for money"
Terrible.
Mix up with payments, cold shower, flooded bathroom,reception closed when we wanted to collect our bags.
Response to complaint email only mentions payment confusion and no apology for other issues.
Will not stay again. Read less
Likes:
The room was nicely decorated and excellent location
Dislikes:
See above.
Response from Library:
Dear Rosie,

Thank you for taking the time to leave an online feedback about your experience at LIBRARY. We always appreciate feedback and are constantly working on improving our service. Since your stay we have had our boiler serviced and the drainage problem fixed. Sorry to hear that your experience was far from excellent and hope you will give us a chance to redeem ourselves. We would like to offer you a complimentary meal in our restaurant.

I look forward to hearing from you.

Laila
Guest Review for Library, London
Carly
Alone
Stayed: Nov '17
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Fantastic location and great staff"
Single night… Read more
"Fantastic location and great staff"
Single night Read less
Likes:
24 hour concierge
Dislikes:
None
Response from Library:
Dear Carly,

Thank you so much for taking the time to rate your stay at LIBRARY online.

I am delighted that you had such a great time with us and hope you won't be even considering another hotel next time you are in London.

Kind Regards,

Laila
Guest Review for Library, London
Jeremy
Mature Couple
Stayed: Nov '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
4
"Comfortable compact room in the heart of theatre land"
This is the most economic room at Library and is smaller than all the others. But the bed is very comfortable and the shower is excellent - suits us just fine for a short stay going to the theatre and… Read more
"Comfortable compact room in the heart of theatre land"
This is the most economic room at Library and is smaller than all the others. But the bed is very comfortable and the shower is excellent - suits us just fine for a short stay going to the theatre and a couple of museums or a bit of shopping. This was the second time we had had the self service breakfast and so more used to it - everything was very tasty, especially the muesli! Read less
Likes:
As we have now been members of Library for about six months, everybody is getting to know us and we them, so it all very much easier and more friendly.
Dislikes:
The couple in the room opposite coming in from I suspect a very boozy corporate do, at approx 4 in the morning - not surprised they had Do Not Disturb on their door, when we left at 10:00 the next day
Response from Library:
Dear Jeremy,

Thank you very much for taking the time to leave such a wonderful feedback about LIBRARY online.

Comments such as yours that make us work harder to ensure that everyone leaves with a positive experience.

The team and I look forward to welcoming you back, it is always a pleasure when you are here.

Best Wishes,

Laila
Guest Review for Library, London
Zelga
Alone
Stayed: Oct '17
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
5
Breakfast:
1
"very disappointing"
Unfortunately I joined and planning to stay two nights a week for the next two years. Yesterday after this week's two night stay I cancelled all bookings up to Christmas and am awaiting my 1700 refund… Read more
"very disappointing"
Unfortunately I joined and planning to stay two nights a week for the next two years. Yesterday after this week's two night stay I cancelled all bookings up to Christmas and am awaiting my 1700 refund to my account.
I am pleased you are asking for feedback as you do need it and as a business woman I hope you are able to address the weaknesses and turn them around.
You do not have enough word count here to explain but I think the manager should call me to look at the issue (mrs Miller) Read less
Likes:
location
Dislikes:
None
Guest Review for Library, London
Jeremy
Mature Couple
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
3
"Lovely large room, convenient for Library club and theatre land"
Lovely large quiet room, with a very comfortable bed. Breakfast is DIY, if you want eggs, you'll need to get to grips with the machinery! But there are some nice yoghurts, muesli ham and cheese and cr… Read more
"Lovely large room, convenient for Library club and theatre land"
Lovely large quiet room, with a very comfortable bed. Breakfast is DIY, if you want eggs, you'll need to get to grips with the machinery! But there are some nice yoghurts, muesli ham and cheese and croissants. The teas and comes are of good quality too.
Very convenient for the Library club and for the whole of theatre land, Chinatown, Covent Garden etc Read less
Likes:
Quiet and comfort
Dislikes:
Only tepid water in the shower - told reception, so hopefully this will be fixed next time
Guest Review for Library, London
Amit
Young Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
5
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
1
"the stay was very pleasent"
Our stay was very pleasant apart of being extremely disapointed with the breakfast .… Read more
"the stay was very pleasent"
Our stay was very pleasant apart of being extremely disapointed with the breakfast . Read less
Likes:
the location and the room
Dislikes:
the level of Cleanliness was average, the towells where very dated.
Guest Review for Library, London
Mark
Mature Couple
Stayed: Jun '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
2
"Loved our stay"
Loved our stay. Great find. Not many know about this place. Including taxi drivers!… Read more
"Loved our stay"
Loved our stay. Great find. Not many know about this place. Including taxi drivers! Read less
Likes:
Location was perfect. Staff all very friendly. Bed very comfy. Loved it, really.
Dislikes:
None
Guest Review for Library, London
Martin
Alone
Stayed: May '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
3
"Great central location and sense of privacy"
Short one-night stay, and did not have time to use any of the facilities apart from my room. The room has a spacious terrace, which probably hasn't been used this year before my visit, but it looked v… Read more
"Great central location and sense of privacy"
Short one-night stay, and did not have time to use any of the facilities apart from my room. The room has a spacious terrace, which probably hasn't been used this year before my visit, but it looked very sad and unkempt - plants need replacing, some minor repairs necessary, and perhaps it's time to change the cushions. Read less
Likes:
Great central location,friendly staff.
Dislikes:
Not sure about the "Breakfast Master"... I wanted a boiled egg, but couldn't see how everything was supposed to fit together. The laminated instructions should include diagrams. Could not find manual.
Guest Review for Library, London
Page: 1 | 2 | 3 Next
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