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Somerset Hotel London
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 2.1
See all 44 reviews
6 Dorset Square, Gloucester Place

London, 

Greater London, 


NW1 6QA,  United Kingdom
Average Guest Rating for Somerset Hotel, London
Guest reviews for Somerset Hotel, London are provided by real guests who have actually stayed at the property.
Rooms:
2.1
Value:
2.3
Friendliness:
2.9
Cleanliness:
2.4
Facilities:
1.8
Staff service:
2.5
Location:
4.1
Breakfast:
1.5
Guest Rating:
2.1
From 44 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Saadia
Alone
Stayed: Jun '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Worst experience ever"
I came for one night to attend a meeting at Royal College as I am a doctor. I had worst experience ever. My room was changed from double ensuite room to single room on my arrival. I was told there was… Read more
"Worst experience ever"
I came for one night to attend a meeting at Royal College as I am a doctor. I had worst experience ever. My room was changed from double ensuite room to single room on my arrival. I was told there was no other room available and no explanation or apology was offered. They also refused to refund the balance for downgrading my booking, as per terms and conditions and asked me to contact eviivo the company that takes payment. I have already sent an email explaining the situation but have not heard Read less
Likes:
The only plus is the location however this place does not live up to standard.
Dislikes:
This is a basic level hotel with dated decor and horrible stench throughout. My room was not made and bed sheets were not clean. Mattress was uncomfortable. The room lacked basic furniture like table
Guest Review for Somerset Hotel, London
Jacqueline
Family with older Children
Stayed: May '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
5
Breakfast:
1
"Great location...how you feel about your stay will depend on your expectation."
Excellent location. Basic, clean, all you need.… Read more
"Great location...how you feel about your stay will depend on your expectation."
Excellent location. Basic, clean, all you need. Read less
Likes:
Centrally located. Clean basic room. Fit for purpose and suitable for me and happy with the room.
Dislikes:
If you want more, then pay more.
Guest Review for Somerset Hotel, London
Bo
Group of Adults
Stayed: Apr '18
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
4
Breakfast:
1
"Poor"
Expansiv for that standard… Read more
"Poor"
Expansiv for that standard Read less
Likes:
Close to the tvings i hade to do
Dislikes:
The price/standard
Guest Review for Somerset Hotel, London
Jasmin
Group of Adults
Stayed: Apr '18
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
1
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
1
"The photos don't match the reality at all! - much worse!"
We really expected something else!Also if it's called B&B they don't have breakfast! Was really annoying when we found out, that we paid money for a ugly, not hygienic room without breakfast!
In our… Read more
"The photos don't match the reality at all! - much worse!"
We really expected something else!Also if it's called B&B they don't have breakfast! Was really annoying when we found out, that we paid money for a ugly, not hygienic room without breakfast!
In our first room we had snails in our bathroom - kindly they gave us a new room (also not very pretty) Read less
Likes:
The location was really good because it's close to Marylebone and Bakerstreet Station.
Dislikes:
The rooms haven't been hygienic! The bathroom wasn't clean and there have been hair everywhere! I don't know what the cleaners are doing, but they definitely didn't clean the rooms proper!
Guest Review for Somerset Hotel, London
Errol
Alone
Stayed: Mar '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"I expected alot more ftom a hotel in one of the greatest cities in the world."
No lifts, elevators, soap, noise from adjacent rooms and wooden stairs etc. Etc… Read more
"I expected alot more ftom a hotel in one of the greatest cities in the world."
No lifts, elevators, soap, noise from adjacent rooms and wooden stairs etc. Etc Read less
Likes:
I just did not complain. First time in London
Dislikes:
Bed, bathroom sink,room space , wimdows.external noise
Guest Review for Somerset Hotel, London
Andy
Family with young Children
Stayed: Mar '18
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
5
Breakfast:
1
"Basic, but met most needs"
The room and bathroom were in need of some maintenance (side of the bath missing, toilet seat attached on one side only, door with 2 inch gap below it where they hadn't bothered to make it flush with… Read more
"Basic, but met most needs"
The room and bathroom were in need of some maintenance (side of the bath missing, toilet seat attached on one side only, door with 2 inch gap below it where they hadn't bothered to make it flush with the floor, and various other things), but it was warm despite it snowing outside and the beds were comfortable. Other than a towel nothing was provided, not even a glass for water. Read less
Likes:
The room was a comfortable temperature, the beds were fine (only 1 pillow each, find for us but others might need to ask reception for more) and the shower was powerful and hot.
Dislikes:
Breakfast was advertised when I paid for the room, the breakfast times were on a sign on the door in the rooms, but when we went down for breakfast we were told they don't do it anymore! Unacceptable.
Guest Review for Somerset Hotel, London
Miriam
Mature Couple
Stayed: Feb '18
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
4
Breakfast:
1
"Sucio y ha empeorado la calidad"
Desagradable… Read more
"Sucio y ha empeorado la calidad"
Desagradable Read less
Likes:
Ubicación
Dislikes:
Estuve hace 4 años había desayuno, eran muy amables, estaban muy pendientes. 4 años después no había nada de eso. Habitación sucia, sin desayuno, hacia frío en la habitación..no volveria
Guest Review for Somerset Hotel, London
miguel angel
Family with young Children
Stayed: Dec '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
5
"Ideal por ubicación"
Es un hotel para ir a dormir. No esperes hacer vida en él, solamente para descansar y volver a salir. Como esa era nuestra idea, estaba perfecto.… Read more
"Ideal por ubicación"
Es un hotel para ir a dormir. No esperes hacer vida en él, solamente para descansar y volver a salir. Como esa era nuestra idea, estaba perfecto. Read less
Likes:
Está muy bien ubicado
Dislikes:
NO
Guest Review for Somerset Hotel, London
Polly
Young Couple
Stayed: Dec '17
3
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
2
Staff service:
5
Location:
5
"Good location for price, facilities disappointing"
The staff were very friendly, on entering there is a lovely foyer. Our room was very large, however the bed was slightly broken with the mattress sagging on the bottom right side. Also, the bathroom s… Read more
"Good location for price, facilities disappointing"
The staff were very friendly, on entering there is a lovely foyer. Our room was very large, however the bed was slightly broken with the mattress sagging on the bottom right side. Also, the bathroom smelt awful - I think due to lack of air extraction. Having said this, the rates are very low for the location so we had not expected luxury. The location is excellent. Read less
Likes:
The location, the foyer.
Dislikes:
None
Guest Review for Somerset Hotel, London
hala
Family with young Children
Stayed: Oct '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Chambres sales"
Horrible… Read more
"Chambres sales"
Horrible Read less
Likes:
Salle de bains dégoûtantes moquette sale. Une honte de louer des chambres dans cet état
Dislikes:
None
Guest Review for Somerset Hotel, London
Page: 1 | 2 | 3 | 4 | 5 Next
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