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The Great Western Hotel Basingstoke
Self Assessed 2 Stars Guest House
Inn
Guest Rating: 1.5
See all 4 reviews
Vyne Road

Basingstoke, 

Hampshire, 


RG21 5ND,  England
Average Guest Rating for The Great Western Hotel, Basingstoke
Guest reviews for The Great Western Hotel, Basingstoke are provided by real guests who have actually stayed at the property.
Rooms:
1.3
Value:
1.5
Friendliness:
3.8
Cleanliness:
2.5
Facilities:
1.0
Staff service:
2.5
Location:
3.8
Guest Rating:
1.5
From 4 reviews
Sort:Guest Reviews
Callum
Group of Adults
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
"Low quality stay"
This is set in an ideal location near the town but as far as good qualitys go that Is it, the room was filthy with hand prints up the wall, stains down the other walls, stains and mud in carpets what… Read more
"Low quality stay"
This is set in an ideal location near the town but as far as good qualitys go that Is it, the room was filthy with hand prints up the wall, stains down the other walls, stains and mud in carpets what were curling up the floor, all furniture wS stained, didn't even have a mirror. No nets so anyone could see in and the bathroom at its best was vile. Needs compleatly re vamping and new cleaner! There was no staff to show us fire exits or where to hand in keys, if breakfast was offered it was a no! Read less
Likes:
Closeness of town center
Dislikes:
Absoloutly everything
Guest Review for The Great Western Hotel, Basingstoke
Brian
Alone
Stayed: Aug '14
3
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
1
Staff service:
1
Location:
5
"Mixed blessing"
The room was small but clean. The bed was the most comfortable I have slept in. The shared toilet and bathroom was inconvenient as I have to get up night. There was no breakfast but the cleaner kind… Read more
"Mixed blessing"
The room was small but clean. The bed was the most comfortable I have slept in. The shared toilet and bathroom was inconvenient as I have to get up night. There was no breakfast but the cleaner kindly made me a cup of tea. Read less
Likes:
The comfortable bed.
Dislikes:
The separate toilet and bathroom.
No breakfast
Guest Review for The Great Western Hotel, Basingstoke
daniel
Alone
Stayed: May '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
4
Location:
3
"rooms and decor, and bathrooms of very poor quality"
only stayed 1 night, thankfully. the whole place needs to be shut down and totally modernised… Read more
"rooms and decor, and bathrooms of very poor quality"
only stayed 1 night, thankfully. the whole place needs to be shut down and totally modernised Read less
Likes:
it was only 1 night
Dislikes:
bathrooms poor quality, dirty, rooms the same, no tv, nothing
Response from The Great Western Hotel:
Dear Daniel,
Thank you for taking the time to right a review. I agree with you 100% about the condition of the hotel, as I believe that it is represented in the price of our rooms.
IN the next couple of months we will have a complete refurbishment of rooms where each of our rooms will have a brand new en-suite bathroom and decorations.
I do look forward welcoming you back in the near future to come and try our new rooms.
Many thanks.
Guest Review for The Great Western Hotel, Basingstoke
Justin
Alone
Stayed: Apr '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
3
Facilities:
1
Staff service:
4
Location:
4
"An endurance"
The moment I stepped into the hotel, I realised that I had made a big mistake in making the booking. The overall impression was one of delapidation, neglect and shabbiness.… Read more
"An endurance"
The moment I stepped into the hotel, I realised that I had made a big mistake in making the booking. The overall impression was one of delapidation, neglect and shabbiness. Read less
Likes:
The bed was comfortable enough.
Dislikes:
Your website led me to believe that the price included colour TV and a desk, not to mention breakfast. NONE of these were provided. The description on your website is simply a gross misrepresentation.
Response from The Great Western Hotel:
Dear Justin,
I would like to take this opportunity to thank you for taking the time to right a review. I am fully aware of the short comings of the hotel and we are in the process of rectifying it.
In the near future, we are going to have a complete refurbishment where all our rooms will have a tv aerial connections.
I do look forward welcoming you back once this has been completed.
Many thanks.
Guest Review for The Great Western Hotel, Basingstoke
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