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Cottage Photo
Self catering
15.90 miles away
The Great Western Hotel Basingstoke
Self Assessed 2 Stars Guest House
Inn
Guest Rating: 1.6
See all 13 reviews
Vyne Road

Basingstoke, 

Hampshire, 


RG21 5ND,  United Kingdom
Average Guest Rating for The Great Western Hotel, Basingstoke
Guest reviews for The Great Western Hotel, Basingstoke are provided by real guests who have actually stayed at the property.
Rooms:
1.7
Value:
1.6
Friendliness:
2.5
Cleanliness:
2.2
Facilities:
1.4
Staff service:
2.1
Location:
2.9
Breakfast:
1.5
Guest Rating:
1.6
From 13 reviews
Sort:Guest Reviews
Page: 1 | 2 Next
rob
Alone
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
2
"Awful"
Bathroom was really dirty. Stains on wall in shower and around toilet. Used toilet paper behind toilet. 1 hook behind door with dodgy lock to hang jacket on but no other storage for clothes. Stains on… Read more
"Awful"
Bathroom was really dirty. Stains on wall in shower and around toilet. Used toilet paper behind toilet. 1 hook behind door with dodgy lock to hang jacket on but no other storage for clothes. Stains on carpet, and could hear conversation clearly in room next to mine. Didn't stay the night booked into another hotel, although I had already paid for this stay Read less
Likes:
Nothing
Dislikes:
See above
Guest Review for The Great Western Hotel, Basingstoke
sally
Alone
Stayed: Jul '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Do not stay here"
Stayed for one night as going out for the evening, arrived back at midnight whereby the builders were drilling and hammering. As I was on my own I didn't feel able to complain. The place was so run do… Read more
"Do not stay here"
Stayed for one night as going out for the evening, arrived back at midnight whereby the builders were drilling and hammering. As I was on my own I didn't feel able to complain. The place was so run down and unkempt that I really thought about sleeping in my car instead. Do not stay here unless you really don't have a choice. Read less
Likes:
Nothing
Dislikes:
None
Guest Review for The Great Western Hotel, Basingstoke
Jan
Mature Couple
Stayed: May '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
"A nice little hotel with perfect location near railstation"
Just an overnight stay to meet a friend… Read more
"A nice little hotel with perfect location near railstation"
Just an overnight stay to meet a friend Read less
Likes:
A very nice big room and comfortable bed.
Dislikes:
There were problems with the toilets, one out of order and difficulties to flush
Guest Review for The Great Western Hotel, Basingstoke
Paul
Family with older Children
Stayed: Apr '16
2
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
2
Staff service:
1
Location:
1
Breakfast:
1
"No breakfast ! Drug dealing in the bar !!"
I had to let my 17-years old son and his friend to stay there for 3 nights. I was glad they got home !… Read more
"No breakfast ! Drug dealing in the bar !!"
I had to let my 17-years old son and his friend to stay there for 3 nights. I was glad they got home ! Read less
Likes:
xx
Dislikes:
The bar was also the reception. People were dealing drugs in the weekend.
Guest Review for The Great Western Hotel, Basingstoke
Mary
Alone
Stayed: Feb '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
"Disappointing"
I arrived and discovered to my surprise that it was a noisy pub. Had to wait at the bar to get my key. Was given key, directions to room and breakfast. Put stuff in room, discovered toilet didn't f… Read more
"Disappointing"
I arrived and discovered to my surprise that it was a noisy pub. Had to wait at the bar to get my key. Was given key, directions to room and breakfast. Put stuff in room, discovered toilet didn't flush properly and tap was broken. Went to meeting, got back about 10. Watched TV till the pub music stopped at midnight. Slept for a few hours. Discovered that neither shower worked well. Thought that at least I'd get breakfast. but it was extra. It looked unappetising, left without breakfast. Read less
Likes:
Comfortable bed
Dislikes:
Room over a pub with head-banging music till midnight. Nowhere for clothes not even a hook. Light outside door not working. Neither toilet flushed properly. Broken tap. Broken shower.Breakfast extra
Guest Review for The Great Western Hotel, Basingstoke
Patricia
Alone
Stayed: Jan '16
1
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
1
Cleanliness:
3
Facilities:
2
Staff service:
1
Location:
4
"noisy and slack"
Noisy crowds til 12.30am.No info on arrival and no one around at 7am. No breakfast offered. Would never return.… Read more
"noisy and slack"
Noisy crowds til 12.30am.No info on arrival and no one around at 7am. No breakfast offered. Would never return. Read less
Likes:
Bed was comfortable
Dislikes:
No one returned my two requesting info calls.
Guest Review for The Great Western Hotel, Basingstoke
Karolina
Alone
Stayed: Nov '14
3
Would not recommend to others.
Rooms:
1
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
3
"Not among the best I have had"
Loud music, cold room… Read more
"Not among the best I have had"
Loud music, cold room Read less
Likes:
The provided heater was not sufficient to warm up the room and it was very cold in the night.
Dislikes:
The music in the bar was loud until 23:00 on a Sunday night and I was having an important interview the next day and would have liked to have an early night, which did not happen.
Guest Review for The Great Western Hotel, Basingstoke
Stuart
Alone
Stayed: Oct '14
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
1
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
3
"Very displeased"
Not at all enjoyable.… Read more
"Very displeased"
Not at all enjoyable. Read less
Likes:
Sleeping the bed was comfortable.
Dislikes:
The shared bathroom was unpleasant, the bedroom sink was not to a good standard (no plug and water pressure non-existent. Also the cupboard had no door.
Response from The Great Western Hotel:
Thank you for taking the time to note down your comments.
I have some good news, as all the rooms are in the process of being modernised. New furniture will be in the rooms before the end of the months and the bathrooms are being planned for a complete redecoration. Hopefully, if everything goes to plans, at the end of November we will have new bathrooms and bedrooms. Keep an eye out for pictures that will go up on our website when it is all done.
Guest Review for The Great Western Hotel, Basingstoke
Kevin
Alone
Stayed: Sep '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Stay at your own peril"
Dreadful place under no circumstances stay here.… Read more
"Stay at your own peril"
Dreadful place under no circumstances stay here. Read less
Likes:
Checking out
Dislikes:
None
Response from The Great Western Hotel:
Hello Kevin,

Many thanks for taking the time to leave a review. Can you please let me know what part of the stay you didn't like so we can ensure that it doesn't happen again.
We are in the process of redecorating the rooms and ensuring the bedrooms are being improved, so some feedback would be greatly appreciated.
Many thanks.
Guest Review for The Great Western Hotel, Basingstoke
Callum
Group of Adults
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
"Low quality stay"
This is set in an ideal location near the town but as far as good qualitys go that Is it, the room was filthy with hand prints up the wall, stains down the other walls, stains and mud in carpets what… Read more
"Low quality stay"
This is set in an ideal location near the town but as far as good qualitys go that Is it, the room was filthy with hand prints up the wall, stains down the other walls, stains and mud in carpets what were curling up the floor, all furniture wS stained, didn't even have a mirror. No nets so anyone could see in and the bathroom at its best was vile. Needs compleatly re vamping and new cleaner! There was no staff to show us fire exits or where to hand in keys, if breakfast was offered it was a no! Read less
Likes:
Closeness of town center
Dislikes:
Absoloutly everything
Guest Review for The Great Western Hotel, Basingstoke
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