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Templars Hotel & Carvery Baldock
Self Assessed 3 Stars Guest House
Restaurant with rooms
Guest Rating: 3.5
See all 40 reviews
20 High Street

Baldock, 

Hertfordshire, 


SG7 6AX,  England
Average Guest Rating for Templars Hotel & Carvery, Baldock
Guest reviews for Templars Hotel & Carvery, Baldock are provided by real guests who have actually stayed at the property.
Rooms:
3.4
Value:
3.7
Friendliness:
3.7
Cleanliness:
3.8
Facilities:
3.2
Staff service:
3.7
Location:
4.4
Breakfast:
3.9
Guest Rating:
3.5
From 40 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 Next
Selina
Group of Adults
Stayed: Jun '15
1
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
1
Cleanliness:
2
Facilities:
2
Staff service:
1
Location:
4
Breakfast:
3
"Disapointing"
Complete lack of customer service.
Rooms required some upgrading - our shower leaked upwards and we were concerned about the lighting. Our door did not close properly, without force.… Read more
"Disapointing"
Complete lack of customer service.
Rooms required some upgrading - our shower leaked upwards and we were concerned about the lighting. Our door did not close properly, without force. Read less
Likes:
The location of the hotel.
The breakfast was quite good.
Dislikes:
Staff were not attentive, took a long time to be served, friends dinner did not arrive etc. Did not seem to have a manager there at all and run by youngsters with little experience.
Response from Templars Hotel & Carvery:
I can only apologise for the two members of staff. One has been dismissed and the other in his mid 30,s who has many years experience been spoken too. We were made aware of the shower breaking at the weekend and a new shower has been fitted. We have already started a refurb and the top four rooms are now complete. It will take some months to complete the whole hotel as we are changing bathroom suites and lighting aswell as painting in modern colour schemes.
Guest Review for Templars Hotel & Carvery, Baldock
matthew
Group of Adults
Stayed: Jun '15
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
2
Staff service:
2
Location:
4
Breakfast:
3
"Good location, but dated guest room badly in need of a makeover"
Stayed overnight as had a party to attend in the community centre opposite. When we arrived, the cleaner was left to attend reception so was unable to check us in (Not her fault). The guest room was v… Read more
"Good location, but dated guest room badly in need of a makeover"
Stayed overnight as had a party to attend in the community centre opposite. When we arrived, the cleaner was left to attend reception so was unable to check us in (Not her fault). The guest room was very tired, with peeling paint in the bathroom, an in room hairdryer from the 70's, and yellow stained sealant around the bathroom / toilet. Also a broken toilet roll holder. Thankfully only using the room to sleep in, otherwise we would have asked to be moved. Read less
Likes:
Location of the hotel was great, but I'm afraid that's where the praise ends...not great value.
Dislikes:
The room, and lack of staff - we had to wait nearly 40 mins for food in the evening to arrive from ordering. Also being called 10 days before to ask if we could be moved to a hotel in Stevenage?!?
Response from Templars Hotel & Carvery:
I can only apologise for the two front of house members of staff. One has been dismissed and the other been spoken too. We have already started a refurb and the top four rooms are now complete. It will take some months to complete the whole hotel as we are changing bathroom suites and lighting aswell as painting in modern colour schemes.
Guest Review for Templars Hotel & Carvery, Baldock
Antonia
Group of Adults
Stayed: May '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
2
"Overnight stay"
Stayed for 1 night as attending an event in the area.… Read more
"Overnight stay"
Stayed for 1 night as attending an event in the area. Read less
Likes:
Clean room, comfy beds, good shower.
Dislikes:
Breakfast could be improved - real coffee; proper croissants.
Guest Review for Templars Hotel & Carvery, Baldock
SARA
Group of Adults
Stayed: Dec '14
2
Would not recommend to others.
Rooms:
1
Value:
4
Friendliness:
2
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
3
Breakfast:
4
"adequate for the price"
On arrival young man came to reception but with no real welcome.I found room nd was slightly underwhelmed by look and ripped net curtains.
The shower was wonderful after my long journey.Hairdryer see… Read more
"adequate for the price"
On arrival young man came to reception but with no real welcome.I found room nd was slightly underwhelmed by look and ripped net curtains.
The shower was wonderful after my long journey.Hairdryer seen better days.
Unable to connect to WiFi even another man on reception could not get it for me on my tablet.
Squeaky floor woke me up with the busy landing at 6am
Breakfast was very nice.
Overall I had a lovely sleep in the very comfortable bed and would just say those few things need attention. Read less
Likes:
Comfortable bed
Lovely clean shower
Soft bathroom towels
Lovely breakfast
Dislikes:
Unhelpful welcome reception
Ripped curtains
WiFi unobtainable
Squeaky floorboards
Guest Review for Templars Hotel & Carvery, Baldock
Claus Skov
With a colleague
Stayed: Nov '14
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
3
"Good"
Good… Read more
"Good"
Good Read less
Likes:
That the rebuilding was finished
Dislikes:
none
Response from Templars Hotel & Carvery:
Thank you for Very good review but disappointed to see a three for breakfast but no comment as to why? I am sorry that we fell short on the breakfast.
Guest Review for Templars Hotel & Carvery, Baldock
Gareth
Mature Couple
Stayed: Oct '14
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
3
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
2
"A no-frills low cost stay"
We stayed at the hotel for two nights in order to attend a family birthday celebration. We needed relatively low cost accommodation. Whilst the service was adequate, there were areas of the hotel whic… Read more
"A no-frills low cost stay"
We stayed at the hotel for two nights in order to attend a family birthday celebration. We needed relatively low cost accommodation. Whilst the service was adequate, there were areas of the hotel which were rather tired and the whole thing needed tweaking into a slightly higher quality level. Read less
Likes:
Reasonable cost B&B for 2 per night. The hotel is central to Baldock and has been nicely designed. The room was quiet, and the shower had good water pressure. Bar are decor is good.
Dislikes:
The staff rather thin on the ground and lacking in any real warmth. The bar and restaurant was almost empty. The painted stair rails needed cleaning and repainting, floors creaked. Breakfast was poor.
Response from Templars Hotel & Carvery:
Thank you for your review. We are updating the premises after a fire caused by a discarded cigeratte that had been smoked out of a
bedroom window. The paint off the hand rail is from the hoses that were dragged through the whole hotel in order to put out the fire which took the roof off one side of the building. We have a schedule of works to include all the paintwork and bathrooms. The tables and chairs are put out every morning for the guests to sit outside the front of the hotel.
Guest Review for Templars Hotel & Carvery, Baldock
Chris
Mature Couple
Stayed: Sep '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Very Nice Overnight Stay"
Overnight stay when travelling.… Read more
"Very Nice Overnight Stay"
Overnight stay when travelling. Read less
Likes:
The room was very clean and the location was great and it was very quiet at night.
Dislikes:
Nothing I didn't like about the stay.
Guest Review for Templars Hotel & Carvery, Baldock
Penny
Alone
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Excellent value for money"
I wanted somewhere clean and comfortable and not too expensive whilst visiting friends for the day. The hotel was all of that and excellent value for money… Read more
"Excellent value for money"
I wanted somewhere clean and comfortable and not too expensive whilst visiting friends for the day. The hotel was all of that and excellent value for money Read less
Likes:
Cleanliness and the en suite facilities
Dislikes:
None
Response from Templars Hotel & Carvery:
Thank you. It has not been an easy few years and we hope the change of direction from Greek to the Carvery will be beneficial for our guests and help us to carry on and update the rest of the premises.
Guest Review for Templars Hotel & Carvery, Baldock
Kevin
Alone
Stayed: Jul '14
3
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
3
"OK"
Sort out the plumbing and especially the shower… Read more
"OK"
Sort out the plumbing and especially the shower Read less
Likes:
The bed, staff
Dislikes:
Sort out the plumbing and especially the shower
Response from Templars Hotel & Carvery:
I am sorry you were not happy with your stay with us. We have rebranded from Greek to the Carvery and a refurb of the bathrooms is planned and starting at the end of the summer. New flat screen Tvs are being installed next week to start some updating of the facilities so I hope you will try us again in the future..
Guest Review for Templars Hotel & Carvery, Baldock
George
Mature Couple
Stayed: Jun '14
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Stayed"
2 night stay, visiting relatives, and a funeral… Read more
"Stayed"
2 night stay, visiting relatives, and a funeral Read less
Likes:
Centre of town, good food, staff so helpful even though they had to mix duties, seemed understaffed.
Dislikes:
None
Guest Review for Templars Hotel & Carvery, Baldock
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