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Garden Lodge Hotel Letchworth
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 1.9
See all 9 reviews
42 Sollershott East

Letchworth, 

Hertfordshire, 


SG6 3JW,  United Kingdom
Average Guest Rating for Garden Lodge Hotel, Letchworth
Guest reviews for Garden Lodge Hotel, Letchworth are provided by real guests who have actually stayed at the property.
Rooms:
1.9
Value:
1.7
Friendliness:
2.8
Cleanliness:
1.9
Facilities:
1.9
Staff service:
2.3
Location:
3.4
Breakfast:
1.0
Guest Rating:
1.9
From 9 reviews
Sort:Guest Reviews
Yvonne
Family with young Children
Stayed: Oct '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Shut this place down health and food inspectors need ASAP"
OMG where to start Do not stay here it’s beyond awful dirty it even shows a food cert at 5* it’s not legit ! There’s mould cob webs it needs to be shut down And a mega deep thorough clean and refurb… Read more
"Shut this place down health and food inspectors need ASAP"
OMG where to start Do not stay here it’s beyond awful dirty it even shows a food cert at 5* it’s not legit ! There’s mould cob webs it needs to be shut down And a mega deep thorough clean and refurbished seriously Sont stay here Read less
Likes:
Norhing couldn’t wait to leave and go home for a real shower coz there no way I was getting in there
Dislikes:
See description above
Guest Review for Garden Lodge Hotel, Letchworth
Mark
With a colleague
Stayed: Aug '17
1
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
1
Facilities:
2
Staff service:
4
Location:
4
"Room clean but very run down"
Gardens are wild - hotel interior is similar to garden. Everything is either overgrown or falling to pieces. The hotel sign itself is missing 2 letters. The garden furniture is dangerous with nails pr… Read more
"Room clean but very run down"
Gardens are wild - hotel interior is similar to garden. Everything is either overgrown or falling to pieces. The hotel sign itself is missing 2 letters. The garden furniture is dangerous with nails protruding through rotten wood. The whole place needs a major revamp but you can tell the building itself was an attractive hotel at one time in a nice area but it's all gone down hill badly. Bedding clean but that's the only thing that was. Read less
Likes:
The building is located in a pleasent area 10 min walk from town
Dislikes:
In a word - dilapidated
Guest Review for Garden Lodge Hotel, Letchworth
Jason
Young Couple
Stayed: Aug '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
3
"Please, for the love of God, do not stay at this hotel..."
Not-so-warmly welcomed by a receptionist who tried to charge me again for the hotel room, the smell of cigarette smoke and urine filled the corridor as we walked towards our room. This smell came from… Read more
"Please, for the love of God, do not stay at this hotel..."
Not-so-warmly welcomed by a receptionist who tried to charge me again for the hotel room, the smell of cigarette smoke and urine filled the corridor as we walked towards our room. This smell came from (as you'd expect) a disgusting public bathroom opposite our room, of which the door did not close properly on - meaning any time we opened our door, the chances are likely you'll see a man/woman on the toilet. Add to that a mould-riddled room with peeling wallpaper, save yourself and do not go. Read less
Likes:
Absolutely nothing.
Dislikes:
1. Disgusting room condition
2. Walls covered with damp/mould
3. Broken shower
4. 20+ spiders spotted
5. Smell of urine & smoke
6. Poor customer service
7. Bathroom in terrible state
Guest Review for Garden Lodge Hotel, Letchworth
Owen
Mature Couple
Stayed: Jun '17
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
3
Breakfast:
1
"Very Pour state of interior and exterior"
The one person running the hotel was very friendly but the rest was not worth the price.… Read more
"Very Pour state of interior and exterior"
The one person running the hotel was very friendly but the rest was not worth the price. Read less
Likes:
It was near to friends.
Dislikes:
The bathroom had no Mirror, the toilet seat only one support, the shower was clogged, the cupboard had no knobs or coat hangers, only half of one window opened the other didn't and generally grubby.
Guest Review for Garden Lodge Hotel, Letchworth
Neil
Young Couple
Stayed: Dec '16
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
2
Staff service:
3
Location:
3
"Did the job, but fairly unsatisfactory room"
We arrived in the afternoon to find the hotel fairly deserted. A member of staff attended on pressing the reception buzzer. There was some confusion as the receptionist was under the impression I had… Read more
"Did the job, but fairly unsatisfactory room"
We arrived in the afternoon to find the hotel fairly deserted. A member of staff attended on pressing the reception buzzer. There was some confusion as the receptionist was under the impression I had still to pay for the booking, but this was clarified within a few minutes and we were shown to the ground floor room. Checkout is at 11am, but the receptionist was kind enough to allow a small window of flexibility in this. Read less
Likes:
Helpful staff. Warm, safe room.
Dislikes:
The interior of the hotel was fairly dilapidated. An old, thin carpet lined the corridors of untreated wooden doors. The room was pretty unsatisfactory. Not clean.
Guest Review for Garden Lodge Hotel, Letchworth
Sam
Alone
Stayed: Sep '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
"Comfortable and convenient"
I arrived, went out for dinner (the restaurant attached to the hotel has long since closed down, in spite of what the hotel website says), had a comfortable sleep, showered, and left. It was perfectly… Read more
"Comfortable and convenient"
I arrived, went out for dinner (the restaurant attached to the hotel has long since closed down, in spite of what the hotel website says), had a comfortable sleep, showered, and left. It was perfectly adequate for a one-night business stay where I really only wanted a bed, a kettle, and a shower. Read less
Likes:
The bed was comfortable, the coffee and tea were well stocked, and the staff came up to check I was happy with the room.
Dislikes:
None
Guest Review for Garden Lodge Hotel, Letchworth
Christopher
Alone
Stayed: May '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Terrible"
After seeing my room & condition of the hotel I decided to cancel my booking… Read more
"Terrible"
After seeing my room & condition of the hotel I decided to cancel my booking Read less
Likes:
Nothing at all
Dislikes:
See above for answer
Guest Review for Garden Lodge Hotel, Letchworth
Tim
Mature Couple
Stayed: Aug '15
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
3
"convenieint overnight stay"
Turned up and slept then left in the morning to go and find some breakfast - none available at the hotel… Read more
"convenieint overnight stay"
Turned up and slept then left in the morning to go and find some breakfast - none available at the hotel Read less
Likes:
convenient and not expensive
Dislikes:
Beds were too soft and uneven
Guest Review for Garden Lodge Hotel, Letchworth
Gareth
With a colleague
Stayed: Aug '15
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
2
Staff service:
1
Location:
5
"disappointed"
three mid-week nights, working locally… Read more
"disappointed"
three mid-week nights, working locally Read less
Likes:
the location
Dislikes:
website emphasises the Indian restaurant at this location, but there hasn't been a restaurant there for some time.
There is little effort from the staff to improve the stay for customers.
Guest Review for Garden Lodge Hotel, Letchworth
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