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Gazelle Hotel Menai Bridge
Hotel
Guest Rating: 4.2
See all 154 reviews
Glyn Garth

Menai Bridge, 

Isle of Anglesey, 


LL59 5PD,  United Kingdom
Average Guest Rating for Gazelle Hotel, Menai Bridge
Guest reviews for Gazelle Hotel, Menai Bridge are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.0
Friendliness:
4.6
Cleanliness:
4.1
Facilities:
3.8
Staff service:
4.4
Location:
4.9
Breakfast:
4.2
Guest Rating:
4.2
From 154 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
James
Young Couple
Stayed: Dec '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Clean Room, fantastic location, great food"
Stayed in the annexe, room was warm on arrival. Staff were friendly showing us everything we needed to see. The stay was quiet and peaceful and checkout was at 11.… Read more
"Clean Room, fantastic location, great food"
Stayed in the annexe, room was warm on arrival. Staff were friendly showing us everything we needed to see. The stay was quiet and peaceful and checkout was at 11. Read less
Likes:
The views, the restaurant and the breakfasts
Dislikes:
Couldn’t get on the WIFI from the Annexe l, guess we were out of range.
Response from Gazelle Hotel:
James, thank you for taking time out to write a review, I am extremely pleased you found your stay enjoyable, that you were able to leave a positive review, I am aware of the WiFi issues and am awaiting cabling to be run in order I can install an additional access point to cover the Annex
Guest Review for Gazelle Hotel, Menai Bridge
Vaughan
Group of Adults
Stayed: Nov '17
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
1
Staff service:
4
Location:
5
Breakfast:
1
"Great view, friendly staff but in desperate need of renovation and better attention to detail"
We stayed overnight (3 adults in two rooms) and chose the Gazelle because of the views.… Read more
"Great view, friendly staff but in desperate need of renovation and better attention to detail"
We stayed overnight (3 adults in two rooms) and chose the Gazelle because of the views. Read less
Likes:
Great view and location and a friendly welcome with excellent staff service at breakfast.
Would stay again but only after a refurbishment
Dislikes:
The showers didn't work properly so we had a cold shower (in mid-November) and there were no toiletries in the bathroom. The carpets on the stairs were 'sticky' and stained. The hotel felt 'tired'
Response from Gazelle Hotel:
Vaughan, thank you for your review, the contents of which have been noted. First I heard of the shower not working was last week when other guests stayed in the same room, the shower was changed immoderately. It is always worth reporting these issues at the time. There are now soap and shower gel dispensers in each room, and in 2018 there is a rolling program of refurbishment planned.
Guest Review for Gazelle Hotel, Menai Bridge
Janet
Mature Couple
Stayed: Nov '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"We met our lovely friends, had wonderful food and travelled around anglesey had a good time."
My husband and myself met friends in the same hotel, hotel was lovely and had only been taken over in the last 10 days, there were a few problems our shower was leaking/no television/ and heating wasn… Read more
"We met our lovely friends, had wonderful food and travelled around anglesey had a good time."
My husband and myself met friends in the same hotel, hotel was lovely and had only been taken over in the last 10 days, there were a few problems our shower was leaking/no television/ and heating wasn't working all the time, but I understand that the new owners had already started renovation, we had wonderful food (chef was brilliant) I had the best salmon meal I have ever tasted, and all staff were pleasant at all times. Although we had these problems we will go back there in the future. Read less
Likes:
The view from our room was wonderful, please just go and stay just for the view, also it was a lovely place to met up with our friends.
Dislikes:
Few problems but the new owner will change all that
Response from Gazelle Hotel:
Janet, thank you for your review. I have started addressing all the issues inherited from the previous owners, I am pleased to say that the rooms in the front of the building now have TV reception, looking back through the reviews,the first time since August! Also we have managed to figure out the central heating controller, heating sorted.The shower in the room you stayed has also been addressed. Finally thank you for having faith in me and stating you would return, that is appreciated.
Guest Review for Gazelle Hotel, Menai Bridge
BARARA
Mature Couple
Stayed: Oct '17
4
Would not recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
2
"End of an era"
Been staying at the Gazelle for many many years. The location is unbelievable the views of Tge Menai straits to die for .
For the last few years Chris has been mine host, and a very friendly one too.… Read more
"End of an era"
Been staying at the Gazelle for many many years. The location is unbelievable the views of Tge Menai straits to die for .
For the last few years Chris has been mine host, and a very friendly one too. Unfortunately he has now given up the tenancy
as it’s not a viable business in the winter months and the brewery could not do the sensible thing and help.
The brewery also needs to spend money and upgrade the fabric of the building and provide many of the facilities that everyone
takes for gra Read less
Likes:
General atmosphere
Dislikes:
Very poor Wi-fi

Would no longer recommend this hotel although we have ma y times beford
Response from Gazelle Hotel:
Barara, one chapter closes another opens, I would prefer to say beginning of a new Era, yes I agree with your comments chris was an excellent host, sadly he did not to a lot to help himself with the basics of running the premises. I took over the 31st October and inherited several issues, several of which I have addressed there is life in the place yet, so please do not write the place off, please keep an eye on the reviews. That is one area the previous owners did not address.
Guest Review for Gazelle Hotel, Menai Bridge
David
Mature Couple
Stayed: Oct '17
3
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
3
"obviously being rundown the current tenant is leaving and it shows he was however very friendly"
bearable but wouldn't go back… Read more
"obviously being rundown the current tenant is leaving and it shows he was however very friendly"
bearable but wouldn't go back Read less
Likes:
the view of the straits
Dislikes:
rotten shower in the bedroom poor towels never changed in nearly a week!
Response from Gazelle Hotel:
David, saddened to read your review, as you highlighted the change of tenancy was on its way, I took the place over 31st October and have addressed several issues that I inherited. I was made aware of the rotten shower in your bedroom and that has been replaced as has the postage stamp for a TV. New hotel quality bedding and linen, also each room has been given a deep clean, all in all the place is looking so much better with more improvement works planned.
Guest Review for Gazelle Hotel, Menai Bridge
carole
Mature Couple
Stayed: Oct '17
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
5
"relaxing"
lovely hotel just needs some tlc very friendly enjoyed the weekend… Read more
"relaxing"
lovely hotel just needs some tlc very friendly enjoyed the weekend Read less
Likes:
relaxing stunning veiws
Dislikes:
None
Guest Review for Gazelle Hotel, Menai Bridge
Paul
Mature Couple
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
4
"Stunning views of one of the most beautiful places."
A very pleasant break (3 nights) to celebrate my wife's retirement.… Read more
"Stunning views of one of the most beautiful places."
A very pleasant break (3 nights) to celebrate my wife's retirement. Read less
Likes:
The views from the room and the hotel were stunning and the service and staff friendliness was excellent.
Dislikes:
The room was not as nice as the photographs on the website...it looked 'tired' a few of the sockets and lamps did not work and there was evidence of a leak which had left a hint of a damp smell.
Response from Gazelle Hotel:
Paul, firstly I would like to congratulate your wife on her retirement, I have just been reading through all the old reviews, interesting to read that the room you stayed in smelt of damp, in September. Nov this year we experience some of the heaviest rains we have seen in a decade. when checking the rooms, It highlighted the fact that the ceiling in room 10 was in fact leaking and had been for some time, the matter was dealt with the following day. The photographs were deceiving.
Guest Review for Gazelle Hotel, Menai Bridge
Roger
Mature Couple
Stayed: Sep '17
3
Would not recommend to others.
Rooms:
2
Value:
4
Friendliness:
3
Cleanliness:
2
Facilities:
3
Staff service:
3
Location:
5
Breakfast:
5
"A previous reviewer said that there was no pride in the premises, and there still isn't."
Luke warm reception. Arrived on time but they seemed unsure that we were supposed to be there.The cleaner seemed to be the most friendly. Few staff on most of the time and had to chase them for drinks… Read more
"A previous reviewer said that there was no pride in the premises, and there still isn't."
Luke warm reception. Arrived on time but they seemed unsure that we were supposed to be there.The cleaner seemed to be the most friendly. Few staff on most of the time and had to chase them for drinks, meals. Location was the best, but spoiled by lack of care, weird metal high chairs and tables outside, which blocked the view from the dining room, garage door left open showing general repair and maintenance goods but was also the food store. Read less
Likes:
Brilliant photogenic location. Very difficult approach down steep single track road off at a sharp angle from 40 mph main road. Central location between Menai Bridge & Beaumaris, used by ferry users
Dislikes:
Why optional?! Not clean, cobwebs in all areas, dirty carpets, very noisy plumbing, all bedrooms on 2 floor, only just worth 3 stars. We heard that owner had sold and was moving - given up!
Response from Gazelle Hotel:
Roger, just a quick reply to highlight that the premises is under new management, a very fair review. I took over 31st October and have addressed several issues and the place looks so much better,. I am ex Guardsman and come with the exacting standards that the guards instilled in me, furthermore I am an extremely proud man, hopefully we are on the way back up. Please don't write us off just yet.
Guest Review for Gazelle Hotel, Menai Bridge
Alan
Mature Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
5
"Very happy with the ambience of the hotel. Small bar, but really nice atmosphere."
Stayed at your hotel to attend a wedding at nearby Chateau hotel
The atmosphere in your hotel was soo much better than at the bigger & more expensive Chateau hotel.… Read more
"Very happy with the ambience of the hotel. Small bar, but really nice atmosphere."
Stayed at your hotel to attend a wedding at nearby Chateau hotel
The atmosphere in your hotel was soo much better than at the bigger & more expensive Chateau hotel. Read less
Likes:
Friendly & happy staff
Dislikes:
The access road. Small, but not a problem to everybody else.
Guest Review for Gazelle Hotel, Menai Bridge
paul
Alone
Stayed: Jul '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"A comfortable, welcoming, supebably located hotel which is well worth consideration for a stay."
I was only there as a place to stay for my daughter's wedding because of the hotels location to the reception venue but I really am glad I picked the Gazelle for my stay.… Read more
"A comfortable, welcoming, supebably located hotel which is well worth consideration for a stay."
I was only there as a place to stay for my daughter's wedding because of the hotels location to the reception venue but I really am glad I picked the Gazelle for my stay. Read less
Likes:
It was in walking distance of the local Community Center where my daughter had arranged her reception.
Dislikes:
Be very wary about using the lane opposite the hotel to get to the village above the hotel, it is very, very steep, but hat is not the hotel's fault.
Guest Review for Gazelle Hotel, Menai Bridge
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