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Gracellie Hotel Shanklin
Self Assessed 4 Stars Hotel
Hotel
Guest Rating: 3.8
See all 42 reviews
25-27 Hope Road , Shanklin

Shanklin, 

Isle of Wight, 


PO37 6ED,  United Kingdom
Average Guest Rating for Gracellie Hotel, Shanklin
Guest reviews for Gracellie Hotel, Shanklin are provided by real guests who have actually stayed at the property.
Rooms:
3.8
Value:
3.9
Friendliness:
4.2
Cleanliness:
3.8
Facilities:
3.5
Staff service:
4.0
Location:
4.5
Breakfast:
3.8
Guest Rating:
3.8
From 42 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Louise
Family with older Children
Stayed: Aug '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely Hotel"
4 night short break… Read more
"Lovely Hotel"
4 night short break Read less
Likes:
Location, Staff and Hotel was perfect for our needs. Rooms were clean and Breakfast was good with lots of choices. Will Certainly be returning
Dislikes:
None
Guest Review for Gracellie Hotel, Shanklin
Maria
Group of Adults
Stayed: Jun '18
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Crap"
What a dive of a hotel rooms dirty pool dirty wanted to check out as soon as we got there but manager would not give us money back as we booked with you, we paid a lot of money for 4 nights for 2 doub… Read more
"Crap"
What a dive of a hotel rooms dirty pool dirty wanted to check out as soon as we got there but manager would not give us money back as we booked with you, we paid a lot of money for 4 nights for 2 double and one single room I think you should give us all our money back, on Friday 15th June me and my husband went to get my suitcase from our room and there was a bloke in my shower the cleaner had let him in Read less
Likes:
nothing
Dislikes:
the list is endless
Guest Review for Gracellie Hotel, Shanklin
Chris
Mature Couple
Stayed: Oct '17
3
Would not recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
5
"its was ok"
its was ok the place was ok… Read more
"its was ok"
its was ok the place was ok Read less
Likes:
to go round places
Dislikes:
the wall were not great need a paint and the floor at end of room was roll up
Guest Review for Gracellie Hotel, Shanklin
Elizabeth
Mature Couple
Stayed: May '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Brilliant dog friendly place to stay"
Staff are fantastic, we will be staying there again… Read more
"Brilliant dog friendly place to stay"
Staff are fantastic, we will be staying there again Read less
Likes:
Very welcoming and very well organised , staff cannot do enough for you
Dislikes:
None
Guest Review for Gracellie Hotel, Shanklin
Dawn
Mature Couple
Stayed: Sep '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Staff very willing."
A lovely stay the only thing we found on both our visits is that sometimes milk etc not replenished, and cuttlery missing and the staff forget to bring out even when you have asked.… Read more
"Staff very willing."
A lovely stay the only thing we found on both our visits is that sometimes milk etc not replenished, and cuttlery missing and the staff forget to bring out even when you have asked. Read less
Likes:
Clean, good views comfortable. And dog friendly.
Dislikes:
Reception was a bit untidy could do with a tidy up, same news papers and empty cigarette box was on the table in reception the 4 days we were there.
Guest Review for Gracellie Hotel, Shanklin
Graham
Mature Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
1
Facilities:
1
Staff service:
5
Location:
5
Breakfast:
2
"Not up to the Standard one expects"
An experience I hope I never have to encounter again. If it where not for staff doing above the line of duty I would of not stayed the full term.… Read more
"Not up to the Standard one expects"
An experience I hope I never have to encounter again. If it where not for staff doing above the line of duty I would of not stayed the full term. Read less
Likes:
The weather was perfect, and the staff were excellent as was the view.
Dislikes:
To many issues to list individual, Hygiene in the restaurant,Health and safety, Fire safety.need to be addressed immediately. General cleaning and removal of accumulated rubbish both inside and out.
Guest Review for Gracellie Hotel, Shanklin
JULIA
Mature Couple
Stayed: Jul '16
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
3
Breakfast:
3
"Adequate for an overnight stay"
We stayed for one night only just for a quiet break… Read more
"Adequate for an overnight stay"
We stayed for one night only just for a quiet break Read less
Likes:
Room was clean and comfortable
Dislikes:
Bar music was way too loud considering it was empty. Music loud till midnight - shame really
Guest Review for Gracellie Hotel, Shanklin
Joanne
Mature Couple
Stayed: Jul '16
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
3
"Clean and did the job"
We have stayed at this hotel before, it was an overnighter to attend a party so a bed and breakfast was all were were looking for… Read more
"Clean and did the job"
We have stayed at this hotel before, it was an overnighter to attend a party so a bed and breakfast was all were were looking for Read less
Likes:
The position, love it, love the sea view.
Dislikes:
Unable to get a decent cup of coffee. When we returned to the hotel only instant coffee available and the same at breakfast time. Lack of staff at reception.
Guest Review for Gracellie Hotel, Shanklin
Harriet
Family with older Children
Stayed: Apr '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
5
Breakfast:
5
"Lovely location"
We stayed for one night here. We are a party of 5 with 2 teenage children (one over 18) and one young child. We booked 2 family rooms.… Read more
"Lovely location"
We stayed for one night here. We are a party of 5 with 2 teenage children (one over 18) and one young child. We booked 2 family rooms. Read less
Likes:
Fantastic location at the top of the hill overlooking shanklin. Really friendly staff and a good atmosphere. Good breakfast. Great value for money
Dislikes:
Booked 2 rooms which were opposite sides of the hotel with many stairs in between. Bit shabby and dated décor in places. Nasty stains on the bedroom carpet.
Guest Review for Gracellie Hotel, Shanklin
Nick
Family with older Children
Stayed: Feb '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"The room was warm, clean and had a great view over the sea!"
Very good… Read more
"The room was warm, clean and had a great view over the sea!"
Very good Read less
Likes:
Very relaxed, freindly and amenable staff
Dislikes:
No
Guest Review for Gracellie Hotel, Shanklin
Page: 1 | 2 | 3 | 4 | 5 Next
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