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Castle House Hotel Canterbury
AA 3 Stars Metro Hotel
Bed & breakfast
Guest Rating: 4.5
See all 402 reviews
28 Castle Street

Canterbury, 

Kent, 


CT1 2PT,  United Kingdom
Average Guest Rating for Castle House Hotel, Canterbury
Guest reviews for Castle House Hotel, Canterbury are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.3
Friendliness:
4.7
Cleanliness:
4.7
Facilities:
4.3
Staff service:
4.7
Location:
4.7
Breakfast:
4.4
Guest Rating:
4.5
From 402 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Nigel
Mature Couple
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great hotel convenient for all the cities sites"
Lovely break away… Read more
"Great hotel convenient for all the cities sites"
Lovely break away Read less
Likes:
Nice clean hotel within walking distance of the city centre
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
Len
Mature Couple
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Convenient, comfortable and clean."
The staff were friendly and helpful. The hotel was a short stroll to the city centre. The room was comfortable and clean. Breakfast was a varied choice and good. The lounge area was nice room to sit i… Read more
"Convenient, comfortable and clean."
The staff were friendly and helpful. The hotel was a short stroll to the city centre. The room was comfortable and clean. Breakfast was a varied choice and good. The lounge area was nice room to sit in. Read less
Likes:
All above.
Dislikes:
The room was quite warm but that is a personal choice and not really a problem.
Guest Review for Castle House Hotel, Canterbury
Dawn
Mature Couple
Stayed: Feb '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Ideal location"
Our three night stay was very good. Large room. It was clean and warm with a comfortable bed. Dressing gowns were a pleasant surprise. The hotel is a short and easy walk straight into the town whe… Read more
"Ideal location"
Our three night stay was very good. Large room. It was clean and warm with a comfortable bed. Dressing gowns were a pleasant surprise. The hotel is a short and easy walk straight into the town where everything was within easy reach. Breakfast was tasty and quick. Neil, on reception, was very friendly and helpful. Read less
Likes:
The location was ideal.
Dislikes:
It would have been nice to have been acknowledged by the reception staff when we entered or left the Hotel.
Guest Review for Castle House Hotel, Canterbury
Roger
Family with older Children
Stayed: Jan '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
5
"Excellent, small independent hotel, with great facilities in a brilliant location."
We had an excellent overnight stay at this hotel which was clean, comfortable, friendly, relaxing yet close enough to what the city has to offer.The room we stayed in was very pretty and well equipped… Read more
"Excellent, small independent hotel, with great facilities in a brilliant location."
We had an excellent overnight stay at this hotel which was clean, comfortable, friendly, relaxing yet close enough to what the city has to offer.The room we stayed in was very pretty and well equipped. For us, there were only three issues; 1) lack of pressure in the shower head meaning that we needed to spend a long time in the shower to wash and rinse hair 2) The mattress was very firm; we felt we were sleeping on the floor 3) The men on reception although approachable could have been warmer Read less
Likes:
Location, hotel ambience, quality, service and breakfast
Dislikes:
The shower head did not have sufficient pressure
The mattress was far too hard for us (and probably others)
The guys on reception need to be a bit more talkative e.g ask if we enjoyed our stay
Guest Review for Castle House Hotel, Canterbury
Yves
Group of Adults
Stayed: Dec '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Very pleasant, good value for money"
2-day (1-night) break in Canterbury with adult members of our family.… Read more
"Very pleasant, good value for money"
2-day (1-night) break in Canterbury with adult members of our family. Read less
Likes:
The rooms were spacious and quiet. The breakfast was very nice and the staff very friendly
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
DAN
Mature Couple
Stayed: Dec '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Everything absolutely perfect, especially staff like Tom and Will"
.… Read more
"Everything absolutely perfect, especially staff like Tom and Will"
. Read less
Likes:
.
Dislikes:
.
Guest Review for Castle House Hotel, Canterbury
Myriam
Family with older Children
Stayed: Dec '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Allways verry nice"
Christmas chopping… Read more
"Allways verry nice"
Christmas chopping Read less
Likes:
We love too stay in castle house
Dislikes:
Nothing
Guest Review for Castle House Hotel, Canterbury
Peter
Mature Couple
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"good"
good… Read more
"good"
good Read less
Likes:
all of it
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
Steven
Family with older Children
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Comfortable, relaxing and convenient."
Always enjoy staying. very well organised.… Read more
"Comfortable, relaxing and convenient."
Always enjoy staying. very well organised. Read less
Likes:
Quiet, clean. Staff pleasant.
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
Kathleen
Mature Couple
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
3
"Very nice"
My primary complaint is the condition of the bathroom linens. Both days we had floor mats that were significantly frayed and should not have been used. I also thought the breakfast was mediocre.… Read more
"Very nice"
My primary complaint is the condition of the bathroom linens. Both days we had floor mats that were significantly frayed and should not have been used. I also thought the breakfast was mediocre. Read less
Likes:
The room was comfortable. I appreciate bathrobes and it was easy walking to the train.
Dislikes:
No
Guest Review for Castle House Hotel, Canterbury
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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