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Castle House Hotel Canterbury
AA 3 Stars Metro Hotel
Bed & breakfast
Guest Rating: 4.5
See all 384 reviews
28 Castle Street

Canterbury, 

Kent, 


CT1 2PT,  United Kingdom
Average Guest Rating for Castle House Hotel, Canterbury
Guest reviews for Castle House Hotel, Canterbury are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.3
Friendliness:
4.7
Cleanliness:
4.7
Facilities:
4.3
Staff service:
4.7
Location:
4.7
Breakfast:
4.4
Guest Rating:
4.5
From 384 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Anna Katharine
Alone
Stayed: Jun '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"Charming and comfortable"
I had an extra day during a trip and wanted to stop in Canterbury, so I picked a hotel close to both the train station and the historic district. I was so happy with my choice- the staff members were… Read more
"Charming and comfortable"
I had an extra day during a trip and wanted to stop in Canterbury, so I picked a hotel close to both the train station and the historic district. I was so happy with my choice- the staff members were friendly and accommodating, the room was cozy and clean, and the bathroom well appointed. I hate cookie-cutter chain hotels, so I loved having a unique room with great views of the castle. It's also one block from the John Dane Gardens, and an easy walk to the Cathedral and downtown area. Read less
Likes:
The room was unique, with exposed beams and lots of windows. The bathroom was roomy, clean, and well-appointed.
Dislikes:
No- everything was perfect.
Guest Review for Castle House Hotel, Canterbury
Ruth
Mature Couple
Stayed: Jun '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Quality independent hotel"
This was a one night stay en route from Dover.… Read more
"Quality independent hotel"
This was a one night stay en route from Dover. Read less
Likes:
The location is very convenient, easy to find at the edge of the central area,but walking distance to the tourist attractions and terrific town centre. It was easy to find. The best breakfast service
Dislikes:
Wifi needed clarification. No hot water in morning,but remedied quickly on incoming them. Some traffic noise with windows open, too stuffy when shut,not surprising given age and location of building.
Guest Review for Castle House Hotel, Canterbury
Trevor
Alone
Stayed: Jun '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Nice small hotel with very friendly and helpful staff"
2 day stay which was very pleasant.… Read more
"Nice small hotel with very friendly and helpful staff"
2 day stay which was very pleasant. Read less
Likes:
staff excellent and both friendly and efficient
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
Patricia
Mature Couple
Stayed: May '17
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
4
"Good location"
This is an old hotel and while the room and bathroom were huge, it was looking a bit tired in places. The staff were however lovely and the location perfect for us to walk into the centre of Canterbur… Read more
"Good location"
This is an old hotel and while the room and bathroom were huge, it was looking a bit tired in places. The staff were however lovely and the location perfect for us to walk into the centre of Canterbury and to both railway stations. Read less
Likes:
See above
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
Anne
Mature Couple
Stayed: May '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great location!"
Visited Canterbury Tales and Roman Museum, both good. Walked along coast towards Herne Bay...pretty boring.… Read more
"Great location!"
Visited Canterbury Tales and Roman Museum, both good. Walked along coast towards Herne Bay...pretty boring. Read less
Likes:
Helpful staff. Close to all major attractions. Nice decor and good breakfast.
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
Martin
Mature Couple
Stayed: Apr '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
3
Breakfast:
4
"Nothing was a problem for the staff."
From start to finish we were made welcome by the staff. Very obliging.… Read more
"Nothing was a problem for the staff."
From start to finish we were made welcome by the staff. Very obliging. Read less
Likes:
Staff friendliness
Dislikes:
Convenient to the city of Canterbury and its sights
Guest Review for Castle House Hotel, Canterbury
Tracey
Family with young Children
Stayed: Apr '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Fantastic from start to finish"
A short overnight stay to enjoy the delights of Canterbury.… Read more
"Fantastic from start to finish"
A short overnight stay to enjoy the delights of Canterbury. Read less
Likes:
Our room was spacious, clean and the breakfast was fantastic (especially the veggie sausages). The staff were all friendly and helpful.
Dislikes:
The only negative comment I would have is about the curtains, blackout curtains would have been a good addition especially in the family rooms.
Guest Review for Castle House Hotel, Canterbury
DEBORAH
Family with older Children
Stayed: Apr '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Brilliant. It is labelled 3 stars but more like 5 stars. *****"
Comfortable, beautiful location, lovely family room with ensuite leading onto the garden.… Read more
"Brilliant. It is labelled 3 stars but more like 5 stars. *****"
Comfortable, beautiful location, lovely family room with ensuite leading onto the garden. Read less
Likes:
Friendly staff, clean, and close probity to Canterbury Town centre, 5 minutes walk.
Dislikes:
None
Guest Review for Castle House Hotel, Canterbury
Andrew
Alone
Stayed: Apr '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"A very friendly hotel within easy reach of the middle of Canterbury"
This was my first trip to Canterbury (to attend a conference at Canterbury Christ Church University), and I found the Castle House Hotel a great base for my stay. Only ten minutes' walk from the Cathe… Read more
"A very friendly hotel within easy reach of the middle of Canterbury"
This was my first trip to Canterbury (to attend a conference at Canterbury Christ Church University), and I found the Castle House Hotel a great base for my stay. Only ten minutes' walk from the Cathedral, and fifteen minutes from my conference venue, the hotel was very conveniently located. It also offered a quiet and secure environment and, as I would emphasise, an extremely friendly one, with very welcoming and helpful members of staff. Read less
Likes:
The friendliness of hotel staff, beginning from the moment of arrival. The great helpfulness of staff, also: e.g. sorting out instantly an issue with my Wi-Fi access. The range available at breakfast.
Dislikes:
No, I was happy with everything during my stay.
Guest Review for Castle House Hotel, Canterbury
Thomas J
Mature Couple
Stayed: Mar '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"enjoyed it and will return"
form Switzerland staying at your place to visit with our son whom studies at Barton Grammar School for 1 year as a foreign student… Read more
"enjoyed it and will return"
form Switzerland staying at your place to visit with our son whom studies at Barton Grammar School for 1 year as a foreign student Read less
Likes:
from reception to departure - we truly enjoyed the place, its staff, the breakfast
Our Room No. 11, for our taste was a bit warm, despite the heating not turned on :)
Dislikes:
YES - too short :)

Please send us: to my email, the full bill of the stay from March 24 - 27 - forgot to ask at the reception yesterday, only took the Visa stub - Thank you - Thomas J. Egger
Guest Review for Castle House Hotel, Canterbury
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