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Pilgrims Hotel Canterbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4.5
See all 46 reviews
18 The Friars

Canterbury, 

Kent, 


CT1 2AS,  United Kingdom
Average Guest Rating for Pilgrims Hotel, Canterbury
Guest reviews for Pilgrims Hotel, Canterbury are provided by real guests who have actually stayed at the property.
Rooms:
4.2
Value:
4.3
Friendliness:
4.8
Cleanliness:
4.6
Facilities:
4.4
Staff service:
4.8
Location:
4.8
Breakfast:
4.5
Guest Rating:
4.5
From 46 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Alison
Alone
Stayed: Mar '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
2
"The staff made my stay gerat!"
I stayed for four nights and would have loved to stay longer. It would been helpful if I had realised beforehand that the parking was a way away but it wouldn't have changed anything.… Read more
"The staff made my stay gerat!"
I stayed for four nights and would have loved to stay longer. It would been helpful if I had realised beforehand that the parking was a way away but it wouldn't have changed anything. Read less
Likes:
The good service from the staff who were alweays around and always helpful. (I eblieve you are family-owned? nI asked. That helps the atmosphere I guess.)
Dislikes:
The breakfast was quite limited in the sense of no fresh fruit salad, no plain yoghurt, etc.
Guest Review for Pilgrims Hotel, Canterbury
Alysce
Family with older Children
Stayed: Mar '18
4
Would not recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
3
"A Bit of History"
My daughter and I stayed the weekend. The hotel is so convenient for shopping and she enjoyed that very much.… Read more
"A Bit of History"
My daughter and I stayed the weekend. The hotel is so convenient for shopping and she enjoyed that very much. Read less
Likes:
The room was comfortable and staff were kind.
Dislikes:
I did not enjoy the steep stairway.
Guest Review for Pilgrims Hotel, Canterbury
Lorna
Group of Adults
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great service, great food, great location"
Overnight break to see show at the Marlowe.… Read more
"Great service, great food, great location"
Overnight break to see show at the Marlowe. Read less
Likes:
Almost everything!
Dislikes:
Water from shower too hot.
Guest Review for Pilgrims Hotel, Canterbury
Charlotte
Family with young Children
Stayed: Feb '18
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
1
"Improve breakfast - it contrasts with the rest!"
Great, except breakfast… Read more
"Improve breakfast - it contrasts with the rest!"
Great, except breakfast Read less
Likes:
The room, the facilities, friendly staff
Dislikes:
The only thing we did not appreciate was the breakfast: very oily full English breakfast, frozen croissant (instead of fresh), commercial juices (instead of freshly squeezed), commercial cereals...
Guest Review for Pilgrims Hotel, Canterbury
Rob
Alone
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
"Helpful friendly staff"
Stayed for a few days while visiting friends in Canterbury. Unfortunately I was really ill - Landlady looked after me, and gave me paracetamol and several bottles of water without prompting (or charg… Read more
"Helpful friendly staff"
Stayed for a few days while visiting friends in Canterbury. Unfortunately I was really ill - Landlady looked after me, and gave me paracetamol and several bottles of water without prompting (or charging). She was very kind and friendly to me, which cheered me up massively. Hotel itself was lovely, clean and very well situated - I will look to stay there again. Read less
Likes:
helpfulness and friendliness of staff.
Dislikes:
None
Guest Review for Pilgrims Hotel, Canterbury
Megan
Young Couple
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great stay"
Staff were really lovely and welcoming, the room was beautiful and comfortable, there were only minor issues with the room but they didn’t effect my stay. Great location, within the city centre. Would… Read more
"Great stay"
Staff were really lovely and welcoming, the room was beautiful and comfortable, there were only minor issues with the room but they didn’t effect my stay. Great location, within the city centre. Would definitely stay again. Read less
Likes:
Everything with superb and the breakfast was lovely.
Dislikes:
I stumped my toe on a broken part of the corner of the bath, and the bathroom door wouldn’t lock. Some minor lack of cleanliness in the bathroom also.
Guest Review for Pilgrims Hotel, Canterbury
Sue
Mature Couple
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Oh yes it is!!!"
We decided to treat ourselves to an overnight stay instead of driving from Ramsgate. We were going to the theatre and it was so nice to have a pre show lovely dinner, a short walk to the theatre and… Read more
"Oh yes it is!!!"
We decided to treat ourselves to an overnight stay instead of driving from Ramsgate. We were going to the theatre and it was so nice to have a pre show lovely dinner, a short walk to the theatre and then back to the hotel afterwards. After breakfast (very good) we left our case at the hotel (what a great service) and headed off to the library and the exhibition of the history of Pantomime,very good and so interesting.A wander through the busy Canterbury streets then back to collect our case. Read less
Likes:
It was so convenient for the theatre and all other parts of the city. Although we live in Ramsgate it was nice not to have to drive back in the evening. The hotel was so good.
Dislikes:
Our only concern was the size of our bathroom it was a little small for my husband. Should we stay again would try to book a room with a larger bathroom. Apart from that everything else was great.
Guest Review for Pilgrims Hotel, Canterbury
keith
Mature Couple
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Superb Hotel in excellent city centre location with very friendly staff"
Sadly only one night. A show at the Marlowe. The Hotel is superbly placed for the Theatre.… Read more
"Superb Hotel in excellent city centre location with very friendly staff"
Sadly only one night. A show at the Marlowe. The Hotel is superbly placed for the Theatre. Read less
Likes:
Everything. The 20% off all purchases was a very good bonus. Plus the afternoon cream tea was excellent-enough for 2 people, but I managed!!
Dislikes:
Nothing
Guest Review for Pilgrims Hotel, Canterbury
Penny
Group of Adults
Stayed: Jan '18
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Well located, friendly hotel with small rooms, erratic hot water& masticating toilets."
We stayed in rooms 1 and 5 having paid a little more for larger double rooms. Room 5 was very small and room 1 only slightly larger. Room 5 had not been vacuumed very thoroughly before we arrived an… Read more
"Well located, friendly hotel with small rooms, erratic hot water& masticating toilets."
We stayed in rooms 1 and 5 having paid a little more for larger double rooms. Room 5 was very small and room 1 only slightly larger. Room 5 had not been vacuumed very thoroughly before we arrived and had a broken stool at the dressing table. There was also no secondary glazing in the window of this room so outside noise was a problem at night. The hot water tap produced hot and cold water in bursts making showering an interesting experience.
The masticating toilet were noisy . Read less
Likes:
Friendly, helpful staff, great location, good breakfasts, warm bedrooms.
Dislikes:
Small bedrooms, masticating toilets, unvacuumed carpets.
Guest Review for Pilgrims Hotel, Canterbury
wayne
Alone
Stayed: Nov '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Canterbury is a pleasant place"
ok… Read more
"Canterbury is a pleasant place"
ok Read less
Likes:
I like coming to Canterbury
Dislikes:
yes ask for a room with a view looking over the Marlowe Theatre,didnt get a room with that view,have stayed at this hotel for the last 6 years.
Guest Review for Pilgrims Hotel, Canterbury
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