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The Black Horse Inn Maidstone
Visit England 4 Stars Inn
Inn
Guest Rating: 4.6
See all 669 reviews
Pilgrims Way, Thurnham

Maidstone, 

Kent, 


ME14 3LD,  United Kingdom
Average Guest Rating for The Black Horse Inn, Maidstone
Guest reviews for The Black Horse Inn, Maidstone are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.6
Facilities:
4.4
Staff service:
4.7
Location:
4.6
Breakfast:
4.5
Guest Rating:
4.6
From 669 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Jonathan
Mature Couple
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"Beautiful hotel in idyllic setting of the Kent North Downs"
Birthday dinner and overnight stay in Burdock room.… Read more
"Beautiful hotel in idyllic setting of the Kent North Downs"
Birthday dinner and overnight stay in Burdock room. Read less
Likes:
Great food, friendly staff, clean, comfortable room.
Dislikes:
The dazzling eye-level lighting in the car parks and up that (so steep) hill. The lights on the hill don't come on properly for pedestrians.
Guest Review for The Black Horse Inn, Maidstone
Graham
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent"
Staid overnight with dog on return from holiday to France… Read more
"Excellent"
Staid overnight with dog on return from holiday to France Read less
Likes:
Staff were excellent, Food was excellent and Accommodation was excellent!
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
Sue
With a colleague
Stayed: Sep '17
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
"Very helpful staff"
Overnight stay while attending event at Kent Showground. I was a little disappointed that we would not be able to have breakfast before we left on Sunday morning as we had to leave by 7.45 am.… Read more
"Very helpful staff"
Overnight stay while attending event at Kent Showground. I was a little disappointed that we would not be able to have breakfast before we left on Sunday morning as we had to leave by 7.45 am. Read less
Likes:
Very comfortable room.
Dislikes:
It would have been nice to be able to have breakfast before we left on Sunday morning. They did make us some sandwiches to take with us though.
Guest Review for The Black Horse Inn, Maidstone
Harold
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Wonderful Experience"
We stayed at the Black Horse Inn for the first 3 nights of our trip to Britain from the US. It was a wonderful place to relax and get over the inevitable jet lag.e… Read more
"Wonderful Experience"
We stayed at the Black Horse Inn for the first 3 nights of our trip to Britain from the US. It was a wonderful place to relax and get over the inevitable jet lag.e Read less
Likes:
Our room was very comfortable. The breakfasts were excellent as were the two dinners we ate there. The pub is very quaint, attractive and cozy. The grounds are lovely.
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
collins
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Travelling back to the midlands from France with dog and took an overnight stay to break the journey"
This is the 2nd time we have stayed at the Black Horse and it is great as they accept dogs and make them very welcome. The accommodation is chalet style which is perfect for taking the dog for a walk… Read more
"Travelling back to the midlands from France with dog and took an overnight stay to break the journey"
This is the 2nd time we have stayed at the Black Horse and it is great as they accept dogs and make them very welcome. The accommodation is chalet style which is perfect for taking the dog for a walk as you have your own external door and don't have to go through any public areas. Read less
Likes:
The staff are exceptionally friendly and helpful, the rooms are spacious and clean and the food is excellent.
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
Douglas
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Lovely Pub in a beautiful/brilliant location"
Overnight stay walking the North downs way.… Read more
"Lovely Pub in a beautiful/brilliant location"
Overnight stay walking the North downs way. Read less
Likes:
The Lady on reception was very helpful and friendly. The evening meal and breakfast was fantastic, and the room was clean and comfortable.
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
Roger
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
"Convenient location when attending a cremation."
We stayed for one night, on a Tuesday, to attend the cremation of a family member at the Bluebell Hill Crematorium; the Wake was held at the Black Horse Function Room.… Read more
"Convenient location when attending a cremation."
We stayed for one night, on a Tuesday, to attend the cremation of a family member at the Bluebell Hill Crematorium; the Wake was held at the Black Horse Function Room. Read less
Likes:
It was easy to find and convenient for the crematorium service and the Wake. It meant there was no travelling for us after the Wake.
Dislikes:
We did not sleep at all well because the duvet was far too heavy and made us hot. There was no alternative lighter duvet in the room.

The shower base was very slippery and needed a rubber mat.
Guest Review for The Black Horse Inn, Maidstone
Carol
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Warm & Welcoming"
It was a 2 night bed & breakfast stay to enable my husband to experience a flight in a vintage aeroplane at Headcorn aerodrome so the location was just perfect.
Our son & daughter in law were able to… Read more
"Warm & Welcoming"
It was a 2 night bed & breakfast stay to enable my husband to experience a flight in a vintage aeroplane at Headcorn aerodrome so the location was just perfect.
Our son & daughter in law were able to join us for a meal on the Saturday night & although the restaurant was fully booked and we were automatically booked in, Phil managed to 'squeeze' them in! He is an absolute star, his rapport/leadership skills with his staff is excellent & absolutely nothing is too much trouble for him to deal with Read less
Likes:
Every member of staff without exception were extremely helpful, smiling & friendly! Both breakfasts and evening meals were superb plus the attention to detail in our rooms was well thought out.
Dislikes:
No.
Guest Review for The Black Horse Inn, Maidstone
Nigel
Alone
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Regular Visitor"
Great rooms
Great staff
Great food
Great location
That's why I keep coming back.… Read more
"Regular Visitor"
Great rooms
Great staff
Great food
Great location
That's why I keep coming back. Read less
Likes:
Everything
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
Frans
Family with older Children
Stayed: Aug '17
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"Great service, room a bit dated"
The service and customer friendliness of the Black Horse Inn is beyond compare: reason for us to revisit the Inn this year. The room we stayed in however was a bit dated and could use a refresh.… Read more
"Great service, room a bit dated"
The service and customer friendliness of the Black Horse Inn is beyond compare: reason for us to revisit the Inn this year. The room we stayed in however was a bit dated and could use a refresh. Read less
Likes:
Customer service and friendliness: perfect. Breakfast: equally perfect -in quality and in time needed to prepare. (Great when you're in a hurry).
Dislikes:
The room was a bit outdated. Could use a slight makeover.
Guest Review for The Black Horse Inn, Maidstone
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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