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The Black Horse Inn Maidstone
Visit England 4 Stars Inn
Inn
Guest Rating: 4.6
See all 659 reviews
Pilgrims Way, Thurnham

Maidstone, 

Kent, 


ME14 3LD,  United Kingdom
Average Guest Rating for The Black Horse Inn, Maidstone
Guest reviews for The Black Horse Inn, Maidstone are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.6
Facilities:
4.4
Staff service:
4.7
Location:
4.6
Breakfast:
4.5
Guest Rating:
4.6
From 659 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Aafke
Family with older Children
Stayed: Aug '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
4
Location:
5
Breakfast:
5
"Warm welcome"
We stayed for 1 night in A familyroom With our 2 sons (13 and 14)… Read more
"Warm welcome"
We stayed for 1 night in A familyroom With our 2 sons (13 and 14) Read less
Likes:
It is A very Nice inn, the food was great (dinner and breakfast). Our family room was big enoigh and to be able to park the car just in front of our room was great.
Dislikes:
When we checked out there was Some misunderstanding about the payment. We had already paid for the dinner and for the night. If I hadnt been SO sure I would have paid twice.
Guest Review for The Black Horse Inn, Maidstone
Alan
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Comfortable over night hotel with excellent restaurant/pub"
We needed a one night stop over and found the Black Horse on the internet. We knew of the Black Horse from living in the area some 25+ years ago.
It priovided handy comfortable accommodation before… Read more
"Comfortable over night hotel with excellent restaurant/pub"
We needed a one night stop over and found the Black Horse on the internet. We knew of the Black Horse from living in the area some 25+ years ago.
It priovided handy comfortable accommodation before visiting friends the following day. Read less
Likes:
good food and ambience
Dislikes:
No
Guest Review for The Black Horse Inn, Maidstone
Gemma
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
5
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
4
"Good but room for improvement"
The staff at the pub & the reception are fine but could be so much more friendlier/helpful. All are pleasant enough but it feels like they're all doing the bare minimum. Pub staff particularly are lac… Read more
"Good but room for improvement"
The staff at the pub & the reception are fine but could be so much more friendlier/helpful. All are pleasant enough but it feels like they're all doing the bare minimum. Pub staff particularly are lacking in basic customer service skills & I felt 1 of the ladies working on Sat lunchtime was just downright awkward with customers. She didn't give us the sandwich menu only the full one, told some customers she'd bring menu's out to them in the garden despite them being to hand, all a bit chaotic. Read less
Likes:
Room was spotless, lots of towels and a very comfortable bed. The cleaning ladies were very friendly. Good amenities.
Dislikes:
very thin curtains that didn't block out the light & quite thin walls, I could hear the lady next door stiring her tea. The WIFI doesn't work (security certificate expired). Strong smell of drains.
Guest Review for The Black Horse Inn, Maidstone
Andrea
Family with older Children
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Overnight stay"
Perfectly located for our overnight stay… Read more
"Overnight stay"
Perfectly located for our overnight stay Read less
Likes:
Very dog friendly! The pub is great, very good food.
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
bob
Alone
Stayed: Jul '17
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"very good"
very good… Read more
"very good"
very good Read less
Likes:
the pub
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
Colin
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Very nice facility and location"
Short stay (2nd time)enroute to Holland… Read more
"Very nice facility and location"
Short stay (2nd time)enroute to Holland Read less
Likes:
Location, friendliness of staff
Dislikes:
The bed
Guest Review for The Black Horse Inn, Maidstone
Penelope
Family with older Children
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
4
Location:
5
Breakfast:
5
"Fantastic food and lovely dog friendly family room, ideally located for the Euro tunnel"
We arrived at 7 p.m. after crossing from France. The dog is allowed in the bar area, where we had a delicious meal.… Read more
"Fantastic food and lovely dog friendly family room, ideally located for the Euro tunnel"
We arrived at 7 p.m. after crossing from France. The dog is allowed in the bar area, where we had a delicious meal. Read less
Likes:
Perfect steaks. Lovely place to walk the dog after a long day's travel. The pub is less than 10 minutes from the M20.
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
Natalie
Young Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Beautiful location, would visit again!"
We stayed for one night as a friend was getting married at Leeds Castle, and the owners very kindly let us book in an hour early otherwise we would have struggled to be there on time! Overall a lovely… Read more
"Beautiful location, would visit again!"
We stayed for one night as a friend was getting married at Leeds Castle, and the owners very kindly let us book in an hour early otherwise we would have struggled to be there on time! Overall a lovely place, the room was reasonably sized and had all the basic amenities that we needed. Read less
Likes:
The location was stunning, the rooms were comfortable.
Dislikes:
The shower was a little difficult to control and get the right temperature, and when we arrived the floor was wet!
Guest Review for The Black Horse Inn, Maidstone
claire
Young Couple
Stayed: Jun '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Stay at the Black Horse Inn!!"
We had a 'child free' night and chose to spend it here after already visiting the pub previously. We were so happy with the choice. The staff are so friendly, the food is delicious and the rooms were… Read more
"Stay at the Black Horse Inn!!"
We had a 'child free' night and chose to spend it here after already visiting the pub previously. We were so happy with the choice. The staff are so friendly, the food is delicious and the rooms were lovely. Read less
Likes:
It's a beautiful pub and it's always nice to spend time in a friendly relaxed atmosphere. The breakfast was delicious also.
Dislikes:
Nothing
Guest Review for The Black Horse Inn, Maidstone
David
Group of Adults
Stayed: Jun '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Wonderful stay at The Black Horse Inn"
My husband and I stayed for two nights. We found our room to be clean and very comfortable, the staff extremely friendly and accommodating, and the grounds/building very well cared for with lots of c… Read more
"Wonderful stay at The Black Horse Inn"
My husband and I stayed for two nights. We found our room to be clean and very comfortable, the staff extremely friendly and accommodating, and the grounds/building very well cared for with lots of charm. Read less
Likes:
The staff made the reunion we were attending very wonderful in that they took care to meet our needs, thought of us first with their seating, service, and friendly attitudes.
Dislikes:
None
Guest Review for The Black Horse Inn, Maidstone
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