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Balmoral Lodge Hotel Southport
AA 2 Stars Small Hotel
Hotel
Guest Rating: 4.2
See all 117 reviews
41 Queens road

Southport, 

Merseyside, 


PR9 9EX,  England
Average Guest Rating for Balmoral Lodge Hotel, Southport
Guest reviews for Balmoral Lodge Hotel, Southport are provided by real guests who have actually stayed at the property.
Rooms:
3.9
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.2
Facilities:
3.9
Staff service:
4.6
Location:
4.3
Breakfast:
3.9
Guest Rating:
4.2
From 117 reviews
Sort:Guest Reviews
Previous Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
WILLIAM
Group of Adults
Stayed: Dec '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"A very good way to spend New Years Eve 2012"
An overnight stay on New Years Eve with my wife, sister-in-law and dog. We wanted a stress free evening with a good meal close to the town centre and the seafront.… Read more
"A very good way to spend New Years Eve 2012"
An overnight stay on New Years Eve with my wife, sister-in-law and dog. We wanted a stress free evening with a good meal close to the town centre and the seafront. Read less
Likes:
The hotel welcomed dogs (Ours slept in an indoor kennel for which there was ample room in the double bedroom). The owners and staff were very friendly and attentive and the food was excellent.
Dislikes:
There was nothing we did not like but whilst it was very clean and comfortable the single room was very small.
Response from Balmoral Lodge Hotel:
Thank you very much for your very nice comments, the staff and myself really appreciate them. We are looking forward to welcoming you again in the future. Kind Regards
Guest Review for Balmoral Lodge Hotel, Southport
joanne
Group of Adults
Stayed: Dec '12
2
Would not recommend to others.
Rooms:
2
Value:
5
Friendliness:
5
Cleanliness:
1
Facilities:
1
Staff service:
5
Location:
5
Breakfast:
3
"excellent friendly service but needs a lot spending on hotel."
I booked online through eviivo online asked for 4 adults for a 2 night stay and was offered a family room with ensuite, it turned out to be a double bed and bunk bed in the attic! good job 1 of our pa… Read more
"excellent friendly service but needs a lot spending on hotel."
I booked online through eviivo online asked for 4 adults for a 2 night stay and was offered a family room with ensuite, it turned out to be a double bed and bunk bed in the attic! good job 1 of our party did not come!! the whole cleanliness of the room needed attention, even down to the cups had tea marks in them. it was dark on the landings and in room needs new light shades to brighten it up, mirror light did not work, mini fridge did not work either. bit dissapoonting really. Read less
Likes:
the staff are really friendly and cant do enough for you.
Dislikes:
the whole cleanliness of the room didnt even want a bath or shower but had to have one and then the tap wouldnt turn off! the hotel needs a good updating and repairs carried out and it would be great.
Response from Balmoral Lodge Hotel:
Thank you for your review, I am sorry that you were not happy with the room. It is specified when you do a booking for a family room that it is for 2 adults and 2 children not more than 12 years old as some beds can be a little shorter. All the bedding, lamp shades etc... are just new in room 11 and I am really sorry that it is not your taste. I just verified the fridge, light and just need to be switch on. Having spend some time with you I really thought you were very happy. Kind Regards. Marie
Guest Review for Balmoral Lodge Hotel, Southport
BRIAN
Alone
Stayed: Oct '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Another excellent stay at the Balmoral Lodge"
Very pleasant and nothing too much trouble for the staff… Read more
"Another excellent stay at the Balmoral Lodge"
Very pleasant and nothing too much trouble for the staff Read less
Likes:
friendly and good food
Dislikes:
None
Response from Balmoral Lodge Hotel:
Thank you very much , it has been a pleasure to see you again, Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
bianca
Young Couple
Stayed: Oct '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
3
"We could take our dogs."
Comfortable, clean, quiet. Bit cold in rooms but they provided an electric heater… Read more
"We could take our dogs."
Comfortable, clean, quiet. Bit cold in rooms but they provided an electric heater Read less
Likes:
Liked breakfast and the fact u could come and go when u needed
Dislikes:
Was asked to leave room so they could clean. Bit annoying
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments. I am sorry that the fact that the chamber maid insisted to clean the room was inconvenient but I am sure you could understand as you were staying 3 nights that we wanted to make sure you were confortable. We are looking forward to welcoming you again in our hotel Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
julie
Mature Couple
Stayed: Oct '12
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
2
Staff service:
5
Location:
4
Breakfast:
4
"good value for what you payed for."
staff were very friendly always there to help but not introsive… Read more
"good value for what you payed for."
staff were very friendly always there to help but not introsive Read less
Likes:
everything great breakfast
Dislikes:
bedrooms were a bit dated
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments, we hope to see you again in our hotel. Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
JEAN
Group of Adults
Stayed: Sep '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Very pleasant stay."
We had a very comfortable overnight stay. Decent food and pleasant staff. Perhaps could do with lighter, brighter decor when next refurbished.… Read more
"Very pleasant stay."
We had a very comfortable overnight stay. Decent food and pleasant staff. Perhaps could do with lighter, brighter decor when next refurbished. Read less
Likes:
Pleasant owners and comfy beds.
Dislikes:
no
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments, it has been a pleasure to meet you and hope to see you again. Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
BRIAN
Alone
Stayed: Sep '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent service with a smile"
Made to feel very welcome from the start. Nothing is too much trouble.… Read more
"Excellent service with a smile"
Made to feel very welcome from the start. Nothing is too much trouble. Read less
Likes:
Breakfast is excellent, and from 07.00 ti 10.00hrs
Dislikes:
Everything was ok
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments. We are looking forward to seeing you on your next visit. Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
carol
Family with young Children
Stayed: Aug '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Friendiest Hotel we have ever stayed in"
My wife and I took our 2 grandchildren to stay for 4 nights and for what we paid, we were pleasantly surprised at the size and facilities of the room.… Read more
"Friendiest Hotel we have ever stayed in"
My wife and I took our 2 grandchildren to stay for 4 nights and for what we paid, we were pleasantly surprised at the size and facilities of the room. Read less
Likes:
The ladies that looked after us all week could not have been more helpful or friendly. We would not hesitate to book to stay here again.
Dislikes:
None
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments. It has been a pleasure to have you and hope to see you again with the lovely little ones.
Guest Review for Balmoral Lodge Hotel, Southport
Christine
Group of Adults
Stayed: Aug '12
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Happy holiday in friendly home."
I stayed for two nights with my elderly mother who walks with a stick and is not as mobile as she used to be. We had a lovely garden room and access was no problem at all, not many stairs to negotiate… Read more
"Happy holiday in friendly home."
I stayed for two nights with my elderly mother who walks with a stick and is not as mobile as she used to be. We had a lovely garden room and access was no problem at all, not many stairs to negotiate if you use the side door. Read less
Likes:
Staff extremely friendly and helpful. Great location. Parking on site or nearby. Private patio with direct access into lovely peaceful garden. Side door entrance without stairs.Very clean.
Dislikes:
Musty smell in the corridors, don't know why because everywhere was extremely clean.Decor a bit dated and old fashioned but all very clean and comfortable. Yoghurt at breakfast thin and disappointing.
Guest Review for Balmoral Lodge Hotel, Southport
laura
Young Couple
Stayed: Aug '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
3
"Very good value for money"
Our room was spotless, the staff were very friendly and hotel was nicely kept.… Read more
"Very good value for money"
Our room was spotless, the staff were very friendly and hotel was nicely kept. Read less
Likes:
The location, the friendliness of staff and the room rate was excellent.
Dislikes:
Our mattress was a bit hard and the breakfast was average but can't expect much more for the price we paid.
Guest Review for Balmoral Lodge Hotel, Southport
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