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Balmoral Lodge Hotel Southport
AA 2 Stars Small Hotel
Hotel
Guest Rating: 4.2
See all 121 reviews
41 Queens road

Southport, 

Merseyside, 


PR9 9EX,  England
Average Guest Rating for Balmoral Lodge Hotel, Southport
Guest reviews for Balmoral Lodge Hotel, Southport are provided by real guests who have actually stayed at the property.
Rooms:
3.9
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.1
Facilities:
3.9
Staff service:
4.6
Location:
4.3
Breakfast:
3.9
Guest Rating:
4.2
From 121 reviews
Sort:Guest Reviews
Previous Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Christine
Mature Couple
Stayed: May '13
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Good Value For Money"
We stayed here for a few days as a stop off on our way home from Scotland after attending my granddaughters christening. We had a room in the garden annex which looked out on a lovely peaceful walled… Read more
"Good Value For Money"
We stayed here for a few days as a stop off on our way home from Scotland after attending my granddaughters christening. We had a room in the garden annex which looked out on a lovely peaceful walled garden. Read less
Likes:
The hosts were very friendly and helpful the breakfast was good and plentiful. Rooms were tidied every day and clean towels left. Tea and coffee items were topped up as you needed them.
Dislikes:
No
Response from Balmoral Lodge Hotel:
Thank you for your nice review. We are very pleased that your enjoyed your time with us. Kind regards
Guest Review for Balmoral Lodge Hotel, Southport
Debbie
Young Couple
Stayed: May '13
3
Would recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
5
"In need of a bit of modernisation and some TLC"
We came for one night.… Read more
"In need of a bit of modernisation and some TLC"
We came for one night. Read less
Likes:
Staff very nice. The hotel is on a quiet road but not too far from the bars and sea front. Breakfast was good, typical continental & English food, it was serve yourself & there was plenty there.
Dislikes:
None
Response from Balmoral Lodge Hotel:
Thank you for your review, We hope your enjoyed your stay with us and we take on board the remarks you said about the bathroom. Kind regards
Guest Review for Balmoral Lodge Hotel, Southport
Douglas
Mature Couple
Stayed: Apr '13
3
Would not recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
1
"Friendly management and staff but the hotels dining areas were cold."
We were in Southport for family bereavment reasons.… Read more
"Friendly management and staff but the hotels dining areas were cold."
We were in Southport for family bereavment reasons. Read less
Likes:
Friendly staff and management
Dislikes:
We did not like the breakfasting facilities or the standard of the cooked breakfast. We had one dinner in the dining room but the room was cold. We did not like the lack of serviettes and the alterna
Response from Balmoral Lodge Hotel:
Thank you very much for your review, I am sorry that you were not totally satisfied with our service. The central heating is still on most of the day as the weather does not improve at the moment but I am sorry that you still felt the cold. You could have asked your breakfast to be cooked to order instead of the buffet and I can confirm that my product are from reputable suppliers. Thank you for your stay with us. Kind regards
Guest Review for Balmoral Lodge Hotel, Southport
Peter
Mature Couple
Stayed: Feb '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great place to stay."
A friendly welcome,a nice warm cosy room to come back to after a nice long walk.… Read more
"Great place to stay."
A friendly welcome,a nice warm cosy room to come back to after a nice long walk. Read less
Likes:
We were able to bring our pup with us.
Dislikes:
None
Response from Balmoral Lodge Hotel:
Thank you very much for our nice comments, we are looking forward to welcoming you again in our hotel. Kind regards
Guest Review for Balmoral Lodge Hotel, Southport
WILLIAM
Group of Adults
Stayed: Dec '12
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"A very good way to spend New Years Eve 2012"
An overnight stay on New Years Eve with my wife, sister-in-law and dog. We wanted a stress free evening with a good meal close to the town centre and the seafront.… Read more
"A very good way to spend New Years Eve 2012"
An overnight stay on New Years Eve with my wife, sister-in-law and dog. We wanted a stress free evening with a good meal close to the town centre and the seafront. Read less
Likes:
The hotel welcomed dogs (Ours slept in an indoor kennel for which there was ample room in the double bedroom). The owners and staff were very friendly and attentive and the food was excellent.
Dislikes:
There was nothing we did not like but whilst it was very clean and comfortable the single room was very small.
Response from Balmoral Lodge Hotel:
Thank you very much for your very nice comments, the staff and myself really appreciate them. We are looking forward to welcoming you again in the future. Kind Regards
Guest Review for Balmoral Lodge Hotel, Southport
joanne
Group of Adults
Stayed: Dec '12
2
Would not recommend to others.
Rooms:
2
Value:
5
Friendliness:
5
Cleanliness:
1
Facilities:
1
Staff service:
5
Location:
5
Breakfast:
3
"excellent friendly service but needs a lot spending on hotel."
I booked online through eviivo online asked for 4 adults for a 2 night stay and was offered a family room with ensuite, it turned out to be a double bed and bunk bed in the attic! good job 1 of our pa… Read more
"excellent friendly service but needs a lot spending on hotel."
I booked online through eviivo online asked for 4 adults for a 2 night stay and was offered a family room with ensuite, it turned out to be a double bed and bunk bed in the attic! good job 1 of our party did not come!! the whole cleanliness of the room needed attention, even down to the cups had tea marks in them. it was dark on the landings and in room needs new light shades to brighten it up, mirror light did not work, mini fridge did not work either. bit dissapoonting really. Read less
Likes:
the staff are really friendly and cant do enough for you.
Dislikes:
the whole cleanliness of the room didnt even want a bath or shower but had to have one and then the tap wouldnt turn off! the hotel needs a good updating and repairs carried out and it would be great.
Response from Balmoral Lodge Hotel:
Thank you for your review, I am sorry that you were not happy with the room. It is specified when you do a booking for a family room that it is for 2 adults and 2 children not more than 12 years old as some beds can be a little shorter. All the bedding, lamp shades etc... are just new in room 11 and I am really sorry that it is not your taste. I just verified the fridge, light and just need to be switch on. Having spend some time with you I really thought you were very happy. Kind Regards. Marie
Guest Review for Balmoral Lodge Hotel, Southport
BRIAN
Alone
Stayed: Oct '12
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Another excellent stay at the Balmoral Lodge"
Very pleasant and nothing too much trouble for the staff… Read more
"Another excellent stay at the Balmoral Lodge"
Very pleasant and nothing too much trouble for the staff Read less
Likes:
friendly and good food
Dislikes:
None
Response from Balmoral Lodge Hotel:
Thank you very much , it has been a pleasure to see you again, Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
bianca
Young Couple
Stayed: Oct '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
3
"We could take our dogs."
Comfortable, clean, quiet. Bit cold in rooms but they provided an electric heater… Read more
"We could take our dogs."
Comfortable, clean, quiet. Bit cold in rooms but they provided an electric heater Read less
Likes:
Liked breakfast and the fact u could come and go when u needed
Dislikes:
Was asked to leave room so they could clean. Bit annoying
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments. I am sorry that the fact that the chamber maid insisted to clean the room was inconvenient but I am sure you could understand as you were staying 3 nights that we wanted to make sure you were confortable. We are looking forward to welcoming you again in our hotel Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
julie
Mature Couple
Stayed: Oct '12
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
2
Staff service:
5
Location:
4
Breakfast:
4
"good value for what you payed for."
staff were very friendly always there to help but not introsive… Read more
"good value for what you payed for."
staff were very friendly always there to help but not introsive Read less
Likes:
everything great breakfast
Dislikes:
bedrooms were a bit dated
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments, we hope to see you again in our hotel. Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
JEAN
Group of Adults
Stayed: Sep '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Very pleasant stay."
We had a very comfortable overnight stay. Decent food and pleasant staff. Perhaps could do with lighter, brighter decor when next refurbished.… Read more
"Very pleasant stay."
We had a very comfortable overnight stay. Decent food and pleasant staff. Perhaps could do with lighter, brighter decor when next refurbished. Read less
Likes:
Pleasant owners and comfy beds.
Dislikes:
no
Response from Balmoral Lodge Hotel:
Thank you very much for your nice comments, it has been a pleasure to meet you and hope to see you again. Kind Regards Marie
Guest Review for Balmoral Lodge Hotel, Southport
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