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The Swan Hotel Harleston
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 3.7
See all 80 reviews
The Thoroughfare

Harleston, 

Norfolk, 


IP20 9AS,  England
Average Guest Rating for The Swan Hotel, Harleston
Guest reviews for The Swan Hotel, Harleston are provided by real guests who have actually stayed at the property.
Rooms:
3.5
Value:
3.6
Friendliness:
4.4
Cleanliness:
3.7
Facilities:
3.4
Staff service:
4.1
Location:
4.2
Breakfast:
4.1
Guest Rating:
3.7
From 80 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
Ian
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Doggy friendly"
Good welcome especially for our do who received two biscuits in our room. Were offered breakfast in bar so that our dog could join us. We didn't take this up as he is still a puppy.
Excellent dinner… Read more
"Doggy friendly"
Good welcome especially for our do who received two biscuits in our room. Were offered breakfast in bar so that our dog could join us. We didn't take this up as he is still a puppy.
Excellent dinner with friendly attentive service. In all excellent. Read less
Likes:
The clean and friendly atmosphere and we also enj,. oy our stays with you. Thank you.
Dislikes:
NO.
Guest Review for The Swan Hotel, Harleston
James
Mature Couple
Stayed: Apr '15
1
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
2
Staff service:
1
Location:
4
Breakfast:
1
"Sloppy and disrupted"
Poor noise insulation between rooms and/or poor control of noise led to a disrupted, uncomfortable night on a bed that creaked. Early morning work outside and a less than mediocre breakfast ended it..… Read more
"Sloppy and disrupted"
Poor noise insulation between rooms and/or poor control of noise led to a disrupted, uncomfortable night on a bed that creaked. Early morning work outside and a less than mediocre breakfast ended it... Read less
Likes:
Not much apart for the central location of the pub.
Dislikes:
Poor noise insulation between rooms and/or poor control of noise led to a disrupted, uncomfortable night on a bed that creaked. Early morning work outside and a less than mediocre breakfast ended it..
Guest Review for The Swan Hotel, Harleston
Jean
Mature Couple
Stayed: Nov '14
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Friendly staff, wonderful food."
My husband and I stayed at The Swan for two nights as we wanted to be in the very heart of the town. The accommodation met our needs perfectly.… Read more
"Friendly staff, wonderful food."
My husband and I stayed at The Swan for two nights as we wanted to be in the very heart of the town. The accommodation met our needs perfectly. Read less
Likes:
Everything!
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
Kay
Young Couple
Stayed: Sep '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent friendly service and comfortable room. :)"
This is a lovely quaint hotel and full of character. Delicious food and friendly service.… Read more
"Excellent friendly service and comfortable room. :)"
This is a lovely quaint hotel and full of character. Delicious food and friendly service. Read less
Likes:
Excellent service, lovely food and comfortable room.
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
Stephen
Group of Adults
Stayed: Sep '14
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"very friendly staff, excellent breakfast, could good better with bathroom and shower"
Attending wedding. Interesting local clientel who were boisterous but polite and friendly and I assume kept the business running during the winter months.… Read more
"very friendly staff, excellent breakfast, could good better with bathroom and shower"
Attending wedding. Interesting local clientel who were boisterous but polite and friendly and I assume kept the business running during the winter months. Read less
Likes:
All staff were very friendly helpful and polite. Excellent breakfast
Dislikes:
Shower and wash basin needed some serious TLC
Guest Review for The Swan Hotel, Harleston
Richard
Young Couple
Stayed: Sep '14
4
Would recommend to others.
Rooms:
5
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
"Beautiful Suite"
We needed somewhere to stay for two nights while visiting friends. Our usual B&B was all booked up so we gave The Swan a try. We thought it was a bit expensive when we booked but when we arrived, we r… Read more
"Beautiful Suite"
We needed somewhere to stay for two nights while visiting friends. Our usual B&B was all booked up so we gave The Swan a try. We thought it was a bit expensive when we booked but when we arrived, we realised why - we had booked a full suite which was gorgeous. Read less
Likes:
The suite was beautiful, very charming with wood beams, four poster bed, fireplace, and lots of space. The suite and the location in the town centre were really ideal.
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
Jacqui
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Wedding weekend"
Very enjoyable the staff could not have been more amenable .… Read more
"Wedding weekend"
Very enjoyable the staff could not have been more amenable . Read less
Likes:
The lovely old town, unspoilt by the usual array of shops that dominate most high streets .
Dislikes:
Getting to the carpark could have been easier,! Maybe a little map included in the correspondence would be a good idea.
Response from The Swan Hotel:
Thank you for taking the time out to write this review ... I shall pass your kind remarks on to the team ... regards Robin
Guest Review for The Swan Hotel, Harleston
BRYAN
Mature Couple
Stayed: Aug '14
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Friendly hotel in central location"
we had a pleasant stay at the Swan Hotel, staff were very friendly and nothing was too much trouble, even garaging my motorcycle in an unused part of the property.… Read more
"Friendly hotel in central location"
we had a pleasant stay at the Swan Hotel, staff were very friendly and nothing was too much trouble, even garaging my motorcycle in an unused part of the property. Read less
Likes:
Friendly staff and good food reasonably priced
Dislikes:
Being in the main thoroughfare of the town there was a lot of noise from the street below until the early hours of the morning.
Response from The Swan Hotel:
Thank you for taking the time out to write this review ... I shall pass your kind remarks on to the team ... regards Robin
Guest Review for The Swan Hotel, Harleston
michael
Mature Couple
Stayed: Aug '14
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Brief but very comfortable stay"
See above… Read more
"Brief but very comfortable stay"
See above Read less
Likes:
History of the hotel. Quirky stair case. Four poster bed
Dislikes:
No
Response from The Swan Hotel:
Thank you for taking the time out to write this review ... I shall pass your kind remarks on to the team ... regards Robin
Guest Review for The Swan Hotel, Harleston
John
Alone
Stayed: Jul '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"A hotel with great character and history"
This was just an over night stop while walking the Angle's Way (Waveney Valley). Just what was needed after a hard day on foot - a good soak, quiet and comfortable room, cold beer and a good breakfast… Read more
"A hotel with great character and history"
This was just an over night stop while walking the Angle's Way (Waveney Valley). Just what was needed after a hard day on foot - a good soak, quiet and comfortable room, cold beer and a good breakfast to send me on my way. Read less
Likes:
I love old hotels with character like the Swan.
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
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