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The Swan Hotel Harleston
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 3.7
See all 89 reviews
The Thoroughfare

Harleston, 

Norfolk, 


IP20 9AS,  England
Average Guest Rating for The Swan Hotel, Harleston
Guest reviews for The Swan Hotel, Harleston are provided by real guests who have actually stayed at the property.
Rooms:
3.4
Value:
3.6
Friendliness:
4.4
Cleanliness:
3.7
Facilities:
3.3
Staff service:
4.1
Location:
4.2
Breakfast:
4.0
Guest Rating:
3.7
From 89 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Paul
Mature Couple
Stayed: Aug '17
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
1
Staff service:
4
Location:
4
Breakfast:
4
"A tired hotel that needs updating"
The bed was uncomfortable and we have never seen such a small television. Although the room was clean you were just left with the feeling that no money had ever been spent on updating the room. Even t… Read more
"A tired hotel that needs updating"
The bed was uncomfortable and we have never seen such a small television. Although the room was clean you were just left with the feeling that no money had ever been spent on updating the room. Even the fire doors looked cheap.
We slept with the window open (propped open with a piece of wood!) and the street outside was very noisy.
You could hear a tv from an adjacent room.
The noise from people walking about upstairs was very loud. Read less
Likes:
Good wi-fi.
Biscuits in the room.
Breakfast was excellent and promptly served
Dislikes:
Bed
TV
Window.
Noise
Guest Review for The Swan Hotel, Harleston
Iain
Mature Couple
Stayed: May '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
3
"Comfortable."
We were looking for a place to stay for a nearby wedding evening reception event. The Swan dates back a long way and it is very obvious that there is not the money to restore it to its true beauty and… Read more
"Comfortable."
We were looking for a place to stay for a nearby wedding evening reception event. The Swan dates back a long way and it is very obvious that there is not the money to restore it to its true beauty and so I would describe it as "well-loved". Our room was simple and spotlessly clean. En suite, free wifi and TV were there too. Staff were really friendly and helpful. A friend staying in the same place said "it is what it is" - a very comfortable overnight stop. Read less
Likes:
The staff. They could not have been nicer.
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
steffi
Alone
Stayed: Nov '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
3
Location:
3
Breakfast:
1
"Awful stay"
Very dirty room. Awful food. Bed so uncomfortable. Pathetic shower. Worst hotel I've ever stayed in… Read more
"Awful stay"
Very dirty room. Awful food. Bed so uncomfortable. Pathetic shower. Worst hotel I've ever stayed in Read less
Likes:
The staff were friendly
Dislikes:
Everything
Guest Review for The Swan Hotel, Harleston
Alex
Mature Couple
Stayed: Jul '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
4
Location:
1
Breakfast:
4
"Frankly.... odd. Would have turned round and left if we weren't staying with friends."
Not pleasant.
Room physically difficult to walk in and out of - entrance unclean. Smells unpleasant. No shower - just a bath with shower attachment and very weak pressure.

Odd things in room, fu… Read more
"Frankly.... odd. Would have turned round and left if we weren't staying with friends."
Not pleasant.
Room physically difficult to walk in and out of - entrance unclean. Smells unpleasant. No shower - just a bath with shower attachment and very weak pressure.

Odd things in room, full size fridge freezer, vacuum cleaner, huge wardrobe only part of which could be opened as there is a spare bed in the way.

Pub courtyard tables immediately below room window and too hot to close them, so noise of chat is _very_ loud in room.

Curtains around bed may well be clean, but look gr Read less
Likes:
Staff friendly - breakfast was good. Fresh cut flowers in room!
Dislikes:
Sachets of shower gel! Bathroom extremely dated. Instead of correctly wiring the room there is a large multiple adaptor.

Norfolk can be expensive but there are far better places for that money.
Guest Review for The Swan Hotel, Harleston
DARREN
Mature Couple
Stayed: May '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
"On the doorstep"
Used to stay over to visit family… Read more
"On the doorstep"
Used to stay over to visit family Read less
Likes:
free upgrade to the room , which almost gave an entire floor for accommodation . plenty of parking in a town location is always a bonus ,
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
Anne
Mature Couple
Stayed: Jan '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Ideal venue for a celebration with friends"
Comfortable and welcoming… Read more
"Ideal venue for a celebration with friends"
Comfortable and welcoming Read less
Likes:
They can cook the perfect boiled egg and pitched egg on toast for breakfast.
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
Dawn
Family with older Children
Stayed: Oct '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Very nice."
Stayed overnight for a family wedding. Great character, friendly helpful staff and fantastic breakfast. Decor and furniture in bedrooms needs updating though. Also very small TV and no wifi didn't go… Read more
"Very nice."
Stayed overnight for a family wedding. Great character, friendly helpful staff and fantastic breakfast. Decor and furniture in bedrooms needs updating though. Also very small TV and no wifi didn't go down well. Overall we were very happy and would recommend/stay again. Read less
Likes:
Location, character, service and breakfast.
Dislikes:
See comments above.
Guest Review for The Swan Hotel, Harleston
Tim
Mature Couple
Stayed: May '15
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
3
Cleanliness:
3
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
4
"Quirky hotel, lots of character"
We arrived on a tandem, which was safely housed. However i was given directions toour bedroom and not shown to it. The hotel is old and definately not regular, sloping stairs and wonky door ways. The… Read more
"Quirky hotel, lots of character"
We arrived on a tandem, which was safely housed. However i was given directions toour bedroom and not shown to it. The hotel is old and definately not regular, sloping stairs and wonky door ways. The bed was clean and comfortable. However we had luke warm water and the taps didnot work properly, needed and overhaul. We went down to the barto eat, only to be told they were not doing food that evening. We went down the road and had a good meal, but would have been nice to be told on arrival. Read less
Likes:
Full ofcharacter
Dislikes:
No hot water, not told were not serving food that evening
Guest Review for The Swan Hotel, Harleston
Christine
Mature Couple
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
3
"Time warp - but in a good way"
Nothing corporate or chi chi about this charming hotel, once a C16th coaching inn (built in the days before the spirit level had been invented). We had a spacious room which was welcoming for us, our… Read more
"Time warp - but in a good way"
Nothing corporate or chi chi about this charming hotel, once a C16th coaching inn (built in the days before the spirit level had been invented). We had a spacious room which was welcoming for us, our dog and our cigarettes! Decor is faded and a little bland but the place is quirky enough as it is. Read less
Likes:
Being able to smoke and have our dog.
Dislikes:
None
Guest Review for The Swan Hotel, Harleston
Ian
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Doggy friendly"
Good welcome especially for our do who received two biscuits in our room. Were offered breakfast in bar so that our dog could join us. We didn't take this up as he is still a puppy.
Excellent dinner… Read more
"Doggy friendly"
Good welcome especially for our do who received two biscuits in our room. Were offered breakfast in bar so that our dog could join us. We didn't take this up as he is still a puppy.
Excellent dinner with friendly attentive service. In all excellent. Read less
Likes:
The clean and friendly atmosphere and we also enj,. oy our stays with you. Thank you.
Dislikes:
NO.
Guest Review for The Swan Hotel, Harleston
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