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The Old Rectory Hotel Norwich
Visit England 3 Stars Country House Hotel
Hotel
Guest Rating: 4.5
See all 252 reviews
North Walsham Road , Crostwick

Norwich, 

Norfolk, 


NR12 7BG,  United Kingdom
Average Guest Rating for The Old Rectory Hotel, Norwich
Guest reviews for The Old Rectory Hotel, Norwich are provided by real guests who have actually stayed at the property.
Rooms:
4.4
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.7
Facilities:
4.2
Staff service:
4.7
Location:
4.3
Breakfast:
4.4
Guest Rating:
4.5
From 252 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Wendy
Mature Couple
Stayed: Jun '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
5
"Excellent"
Excellent hotel. we stayed for Long weekend… Read more
"Excellent"
Excellent hotel. we stayed for Long weekend Read less
Likes:
We had 1 evening meal & breakfast every day food was excellent.
Staff very friendly & helpful.
Dislikes:
Only 3 small niggles not enough milk & cream pots in the room
Need top sheet on the bed as due to hot weather the duvet was too heavy.
Need shower curtain/door to stop floor getting slippery
Response from The Old Rectory Hotel:
Thank you for your review Wendy. So glad you enjoyed your stay with us. We greatly value all customer feed back and would like to address the issues you raised. Additional sheets are available on request, as are additional milk and cream pots if required. We do supply bath mats for the floor as standard but again additional mats can be arranged if required.
Guest Review for The Old Rectory Hotel, Norwich
Graham
Mature Couple
Stayed: Jun '18
3
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
3
"Poor value for money"
Overnight stay to visit local family. Selected for location and impressionism gained from hotel website. Wedding reception took over the bar and left nowhere for other guests to sit, other than their… Read more
"Poor value for money"
Overnight stay to visit local family. Selected for location and impressionism gained from hotel website. Wedding reception took over the bar and left nowhere for other guests to sit, other than their room. Very warm day/evening but noise of wedding reception and guests/children in the garden outside the room meant the window could not be opened without suffering from the noise. Very unsatisfactory. Read less
Likes:
Hotel location
Dislikes:
No provision for non-wedding reception guests. Bare minimum breakfast. Very poor value for money
Response from The Old Rectory Hotel:
Thank you for your review. Our Victoriana restaurant and lounge are is always available for residents to use when the other function room is in use. Our breakfast menu includes a large selection of continental and English breakfast options, however we are very sorry if this did not meet your expectations on this occasion. We take customer satisfaction very seriously and invite all guests to talk to us during their stay about anything they are not completely happy with.
Guest Review for The Old Rectory Hotel, Norwich
Jane
Group of Adults
Stayed: May '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Charity ball"
Would like to say thank you to all staff at the old rectory for going over and beyond to make my daughter charity function amazing. Special thank you to Sally for your help.… Read more
"Charity ball"
Would like to say thank you to all staff at the old rectory for going over and beyond to make my daughter charity function amazing. Special thank you to Sally for your help. Read less
Likes:
Friendly, welcoming and clean rooms.
Dislikes:
None
Response from The Old Rectory Hotel:
Thank you Jane for your generous review of our services. It was a pleasure to host your daughters charity do. We very much hope to see you again soon.
Guest Review for The Old Rectory Hotel, Norwich
Gillian
Mature Couple
Stayed: May '18
3
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
5
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
3
"Service a bit haphazard but OK for cost"
We stopped overnight during a short trip to the area to celebrate a birthday. Room very clean and nicely furnished bathroom good. Location great for Norwich and broads. We found the service to be vari… Read more
"Service a bit haphazard but OK for cost"
We stopped overnight during a short trip to the area to celebrate a birthday. Room very clean and nicely furnished bathroom good. Location great for Norwich and broads. We found the service to be variable, mostly confused (staff seemed unsure of things so most likely a management issue) and a bit offhand especially at breakfast. Not ideal to have a drink if event on but White Horse 2 mins in car. Didn't staff altitude/uncertainty spoil stay but need to up game. Overall would say good. Read less
Likes:
Dark haired lady staff member we met near the rooms late evening very friendly and helpful. Location cleanliness and room.
Dislikes:
Seemed disorganised.
Response from The Old Rectory Hotel:
So pleased you enjoyed your stay with us and found the location to be ideal. I am very sorry you found some staff members dis-organised. We pride ourselves on a friendly and professional approach and our apologies this was not the experience you had on this occasion. However we regularly review staff training levels to ensure staff are up to date with hotel, check in and restaurant procedures. Thank you for your review of our services we hope to welcome you back for your next visit to Norwich.
Guest Review for The Old Rectory Hotel, Norwich
Tim
Mature Couple
Stayed: Apr '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Clean and modern rooms, just the job!"
A friendly hotel in the country with pleasant grounds. Just right for a night away to relax… Read more
"Clean and modern rooms, just the job!"
A friendly hotel in the country with pleasant grounds. Just right for a night away to relax Read less
Likes:
everything
Dislikes:
one thing - didnt like completing my name and address and car reg on a paper form which had been completed by other guests. It was then left unattended on front desk. Not sure why it was required
Response from The Old Rectory Hotel:
Thank you for your review. So glad you enjoyed your stay with us. We are required by law to take customer details upon check in and also as a matter of safety in the event of a fire. Car registrations are taken as a matter of security for the protection of the hotel and guests in the event of a vehicle being damaged, stolen or abandoned in our car park. We have recently reviewed our check in procedure to include an individual pre-printed form which are stored in accordance with the GDPR.
Guest Review for The Old Rectory Hotel, Norwich
Vincent
Group of Adults
Stayed: Apr '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Faultless!"
I and my colleagues were here on a business trip. I would highly recommend this hotel in every aspect!… Read more
"Faultless!"
I and my colleagues were here on a business trip. I would highly recommend this hotel in every aspect! Read less
Likes:
Thank you very much to all the staff for making our stay such a pleasant one!
Dislikes:
None
Guest Review for The Old Rectory Hotel, Norwich
Peter
Mature Couple
Stayed: Apr '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Lovely venue, attentive staff, great food."
Quiet, secluded location.
Early season.… Read more
"Lovely venue, attentive staff, great food."
Quiet, secluded location.
Early season. Read less
Likes:
The fairy lights on the tree outside the entrance were exquisite.
The hotel lends its self as a wedding venue.
Bid boxes were also in full flow.
Dislikes:
An observation is that the decoration needs to be touched up a bit in the bedroom and dining room. Some of the chairs were stained. This detracts from an otherwise superb hotel.
Guest Review for The Old Rectory Hotel, Norwich
Stephen
Mature Couple
Stayed: Apr '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Great base to visit the Norfolk Broads"
We were visiting the Norfolk Broads (while our son was on a sailing holiday). The Old Rectory was an ideal base to visit the northern broads. We also spent an evening at the theatre in Norwich, and we… Read more
"Great base to visit the Norfolk Broads"
We were visiting the Norfolk Broads (while our son was on a sailing holiday). The Old Rectory was an ideal base to visit the northern broads. We also spent an evening at the theatre in Norwich, and we were back at the hotel within 25 minutes of leaving the theatre. Read less
Likes:
Good food; friendly helpful staff; several vegetarian choices for evening meal; spacious room and comfortable bed.
Dislikes:
None
Guest Review for The Old Rectory Hotel, Norwich
JULIE
Group of Adults
Stayed: Apr '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
5
Staff service:
4
Location:
5
Breakfast:
5
"peaceful and comfortable with plenty of space"
made to feel welcome on arrival. offered to help with luggage. necessary points were explained on arrival. very pleasant spacious, well maintained rooms. very large and comfy bed. high quality very… Read more
"peaceful and comfortable with plenty of space"
made to feel welcome on arrival. offered to help with luggage. necessary points were explained on arrival. very pleasant spacious, well maintained rooms. very large and comfy bed. high quality very enjoyable breakfast. lovely large outdoor area. Read less
Likes:
spacious, comfy bed. delicious breakfast. made to feel welcome.
Dislikes:
felt perhaps the finishing time for breakfast of 9.00 was a little early for us.
Guest Review for The Old Rectory Hotel, Norwich
Kathryn
Group of Adults
Stayed: Mar '18
3
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
3
Breakfast:
2
"Nice but overpriced."
One night in a twin room… Read more
"Nice but overpriced."
One night in a twin room Read less
Likes:
The beds were clean and comfortable. The bathrrom was nice. We were kindly allowed to check in early
Dislikes:
The room was nice but overpriced for the quality. A bit dated and not a high finish that you'd expect for a hundred quid fee.
Guest Review for The Old Rectory Hotel, Norwich
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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