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Black Lion Hotel Richmond Richmond
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.2
See all 95 reviews
12 Finkle Street

Richmond, 

North Yorkshire, 


DL10 4QB,  United Kingdom
Average Guest Rating for Black Lion Hotel Richmond, Richmond
Guest reviews for Black Lion Hotel Richmond, Richmond are provided by real guests who have actually stayed at the property.
Rooms:
3.7
Value:
4.0
Friendliness:
4.5
Cleanliness:
4.1
Facilities:
3.8
Staff service:
4.5
Location:
4.7
Breakfast:
4.5
Guest Rating:
4.2
From 95 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
John
Mature Couple
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Very enjoyable stay."
One night stay to see Richmond, while on our way to Gateshead. We required a good quality B&B and that is just what we got.… Read more
"Very enjoyable stay."
One night stay to see Richmond, while on our way to Gateshead. We required a good quality B&B and that is just what we got. Read less
Likes:
The town was beautiful and the Hotel was ideal.
Dislikes:
No.
Guest Review for Black Lion Hotel Richmond, Richmond
Lyndsey
Family with young Children
Stayed: Apr '15
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
3
"Good location but wouldn't go back"
1 night over Easter bank hol as a family with 2 young children.… Read more
"Good location but wouldn't go back"
1 night over Easter bank hol as a family with 2 young children. Read less
Likes:
Spotless room in central location that could accommodate a family of 4 in one room. Stayed at Easter and all kids got an Easter egg which was a nice touch.
Dislikes:
No hair dryer in room (available upon request but not many staff around to ask), TV didn't work and extremely noisy due to central location and lots if pubs in immediate vicinity.
Guest Review for Black Lion Hotel Richmond, Richmond
Gill
Alone
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Lazy Easter Break"
Stayed in Richmond for 5 day.… Read more
"Lazy Easter Break"
Stayed in Richmond for 5 day. Read less
Likes:
The hotel was very good, service very good, staff friendly, rooms clean and well furnished, well located and perfect for my requirements.
Dislikes:
None
Guest Review for Black Lion Hotel Richmond, Richmond
Tony
Mature Couple
Stayed: Apr '15
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
3
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
3
"Good value stay."
We were looking for an overinight stay in a nice location near to Darlington and were no disappointed.… Read more
"Good value stay."
We were looking for an overinight stay in a nice location near to Darlington and were no disappointed. Read less
Likes:
The location is excellent. .
Dislikes:
The Welcome was very perfunctory.
Guest Review for Black Lion Hotel Richmond, Richmond
Ian
Group of Adults
Stayed: Mar '15
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
5
"All the staff were very friendly and helpful."
A short stay for five nights to meet up with family. Chose Richmond as it was a nice part of the country and a suitable distance for us all to travel.… Read more
"All the staff were very friendly and helpful."
A short stay for five nights to meet up with family. Chose Richmond as it was a nice part of the country and a suitable distance for us all to travel. Read less
Likes:
The staff were always looking after us. They always did their best to ensure that we had what we needed.
Dislikes:
Room was rather small. Shower leaked. An attempt to fix it was made the same morning we mentioned it. Unfortunately not successful. Probably didn't want to disturb us by trying again. Easily fixed.
Response from Black Lion Hotel Richmond:
Hi Ian - Many thanks for your positive review we are pleased that you enjoyed your stay in Richmond and at the Black Lion Hotel, We have indeed now completed the repair on your shower - and as you mentioned we felt it was not necessary to inconvenience you any further until the room was empty.
Guest Review for Black Lion Hotel Richmond, Richmond
Anne
Young Couple
Stayed: Mar '15
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
4
"pleasant and relaxed"
Good… Read more
"pleasant and relaxed"
Good Read less
Likes:
Central location
Dislikes:
Tea and Coffee at breakfast was in a thermal jug on service bar (self service) meaning every time you wanted a top up, up and down from breakfast table tea or coffee pot on table would be better
Response from Black Lion Hotel Richmond:
Hi Anne - Many thanks for your positive review we appreciate your comments. We have now re-introduced individual tea and coffee pots as we use to provide for all breakfast periods and apologise for the inconvenience.
Guest Review for Black Lion Hotel Richmond, Richmond
David
Alone
Stayed: Mar '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"A very pleasant stay."
Good service.good food friendly people.… Read more
"A very pleasant stay."
Good service.good food friendly people. Read less
Likes:
Relaxed atmosphere
Dislikes:
None
Response from Black Lion Hotel Richmond:
Hi David, Many thanks for your positive review. We are glad you enjoyed your stay. Our beds and mattresses are in the process of being renewed and we have completed a number of rooms already. Hopefully this will be completed in time for next visit.
Guest Review for Black Lion Hotel Richmond, Richmond
josie
Young Couple
Stayed: Dec '14
3
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"great place, great staff, few let downs"
The staff were great and friendly, the location is perfect. One big problem there was no heating in our room and it was frosty outside, we had trouble establishing a person of authority to highlight t… Read more
"great place, great staff, few let downs"
The staff were great and friendly, the location is perfect. One big problem there was no heating in our room and it was frosty outside, we had trouble establishing a person of authority to highlight this too, both on the evening and following morning. Read less
Likes:
The location, the staff
Dislikes:
Lack of heating
Response from Black Lion Hotel Richmond:
Many thanks for your review and I would like to apologise for your room heating - the radiator in question had been airlocked following work on the boiler system and this has now been rectified. We appreciate your feedback and will use this to better serve our future guests.
Guest Review for Black Lion Hotel Richmond, Richmond
Una
Mature Couple
Stayed: Nov '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent value"
We stayed for one night only on our way up north, excellent value, clean and very welcoming. Breakfast was delicious as was the Sunday Roast. Location could not have been better.… Read more
"Excellent value"
We stayed for one night only on our way up north, excellent value, clean and very welcoming. Breakfast was delicious as was the Sunday Roast. Location could not have been better. Read less
Likes:
Nice and clean and welcoming.
Dislikes:
Would recommend.
Response from Black Lion Hotel Richmond:
Many thanks for your review we value all our guests comments and we are pleased that you enjoyed your stay with us.
Guest Review for Black Lion Hotel Richmond, Richmond
CHRISTINE
Group of Adults
Stayed: Oct '14
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"a great find - superb value and quality accommdation"
A mixed one and two night stay for the four of us. Friendly staff =- fitted us in for a late dinner on arrival - food delicious. Rooms warm and comfortable - every facility needed for a short stay.… Read more
"a great find - superb value and quality accommdation"
A mixed one and two night stay for the four of us. Friendly staff =- fitted us in for a late dinner on arrival - food delicious. Rooms warm and comfortable - every facility needed for a short stay. Slept well - very good breakfast. Read less
Likes:
Olde world charm but with modern facilities. Friendliness of all staff. Superb position in the town.
Dislikes:
No
Guest Review for Black Lion Hotel Richmond, Richmond
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