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The Grapes Hotel Newcastleton
Self Assessed 4 Stars Guest House
Hotel
Guest Rating: 4
See all 27 reviews
16 Douglas Square

Newcastleton, 

Scottish Borders, 


TD9 0QD,  United Kingdom
Average Guest Rating for The Grapes Hotel, Newcastleton
Guest reviews for The Grapes Hotel, Newcastleton are provided by real guests who have actually stayed at the property.
Rooms:
3.5
Value:
4.1
Friendliness:
4.6
Cleanliness:
4.1
Facilities:
3.6
Staff service:
4.4
Location:
4.6
Breakfast:
4.2
Guest Rating:
4
From 27 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 Next
Matthew
With a colleague
Stayed: Apr '18
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Overnight stay before cycle event"
Single night before Dirty Reiver. Hotel fitted the bill in terms of location and cost… Read more
"Overnight stay before cycle event"
Single night before Dirty Reiver. Hotel fitted the bill in terms of location and cost Read less
Likes:
The staff were very friendly and provided a cooked breakfast at 530am!
Dislikes:
Shared bathroom
Guest Review for The Grapes Hotel, Newcastleton
Mirella
Young Couple
Stayed: Apr '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great stay"
We stayed over night after attending an even at Kielder Observatory.… Read more
"Great stay"
We stayed over night after attending an even at Kielder Observatory. Read less
Likes:
We enjoyed our stay very much. Room was very cosy and the bathroom was big.breakfast was superb and the staff were very friendly.
Dislikes:
The room got a bit cold over night but early in the morning it got warm again.
Guest Review for The Grapes Hotel, Newcastleton
Alison
Group of Adults
Stayed: Apr '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"Comfortable and convenient"
Stayed for 3 nights to spend time with my daughter and grandchildren who live in the area.… Read more
"Comfortable and convenient"
Stayed for 3 nights to spend time with my daughter and grandchildren who live in the area. Read less
Likes:
The beds were very comfortable and the room was pleasant.
Breakfast was very good, freshly cooked with plenty of choice.
Dislikes:
There were 2 cupboards which were possible places to hang clothes but both were stacked with spare/unused items.
Arrangements for the time of breakfast was a bit hit and miss.
Guest Review for The Grapes Hotel, Newcastleton
Paul
Mature Couple
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Good place to stay"
Very friendly place to stay. Helpful and talkative locals and staff - all very welcoming. Food was very nice and usually produced fairly quickly after ordering. Lovely roast dinner, and a sensible cho… Read more
"Good place to stay"
Very friendly place to stay. Helpful and talkative locals and staff - all very welcoming. Food was very nice and usually produced fairly quickly after ordering. Lovely roast dinner, and a sensible choice on the menu. The desserts are gorgeous, sadly insufficient space after the main course allowed a dessert to be enjoyed on only one occasion - the raspberry meringue crush was superb! Read less
Likes:
Safe lock-up for the bikes. Excellent location for the Newcastleton mountain bike run.
Dislikes:
None
Guest Review for The Grapes Hotel, Newcastleton
John
Alone
Stayed: Feb '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great stay at The Grapes"
Had short stay at The Grapes and thoroughly enjoyed it. Very friendly staff and good facilites. Excellent value. I will be back!!… Read more
"Great stay at The Grapes"
Had short stay at The Grapes and thoroughly enjoyed it. Very friendly staff and good facilites. Excellent value. I will be back!! Read less
Likes:
Great staff , great beer and great food. Very relaxed atmosphere and the locals are friendly and make you very welcome. A great place to stay
Dislikes:
Nothing
Response from The Grapes Hotel:
Thank you for your kind words
Guest Review for The Grapes Hotel, Newcastleton
Matthew
Alone
Stayed: Jan '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Home from home"
A very welcoming and accomodating place to stay. Staff had a personal touch which made me feel at home.… Read more
"Home from home"
A very welcoming and accomodating place to stay. Staff had a personal touch which made me feel at home. Read less
Likes:
room, bar and breakfast
Dislikes:
None
Response from The Grapes Hotel:
Thankyou for your kind words, we do try and make our guest stay as enjoyable as possible
Guest Review for The Grapes Hotel, Newcastleton
Sylvia
Alone
Stayed: Aug '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"attentive staff, too cozy room"
Stayed for 4 nights in a tiny single, Room #4. Staff was very responsive (bringing iron&board/clothes hangers when asked, settling bill in early morning) despite a busy, full hotel. Room was cleaned d… Read more
"attentive staff, too cozy room"
Stayed for 4 nights in a tiny single, Room #4. Staff was very responsive (bringing iron&board/clothes hangers when asked, settling bill in early morning) despite a busy, full hotel. Room was cleaned daily. Entire hotel dated but adequate. Service was excellent and with a smile. Quiet upstairs rooms during the week, friendly locals in the bar, convenient location in small village. Read less
Likes:
Delicious hot full English breakfast made to order (or DIY toast/yogurt/cereal/juice). Strong WiFi. Rooms newly refurbished, very clean. Peter&Gail obviously care about hospitality and their guests.
Dislikes:
Entire building needs decluttering. Hot water took awhile in bathroom, insufficient ventilation with spiders roaming the ceilings if window left open. Electrical cord nests a safety nightmare.
Response from The Grapes Hotel:
Thank you for your comments we are trying to up date the Hotel it seems to be a work in progress
Guest Review for The Grapes Hotel, Newcastleton
Wayne
Group of Adults
Stayed: Aug '17
3
Would recommend to others.
Rooms:
1
Value:
5
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
5
Breakfast:
2
"Great location for a visit to the Borders."
Adequate room, shared bathroom, decent restaurant.… Read more
"Great location for a visit to the Borders."
Adequate room, shared bathroom, decent restaurant. Read less
Likes:
Location
Dislikes:
Shared bathroom
Response from The Grapes Hotel:
Thank you for yor comments
Guest Review for The Grapes Hotel, Newcastleton
Kurt
Group of Adults
Stayed: Aug '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
3
"Last hotel in Scotland before the Hadrian wall"
Suprising to find a hotel in such a small town. The best days are behind the place, but the people are charming and service oriented… Read more
"Last hotel in Scotland before the Hadrian wall"
Suprising to find a hotel in such a small town. The best days are behind the place, but the people are charming and service oriented Read less
Likes:
Good food and beer selection - the rooms are simple and clean
Dislikes:
The service cannot cope with wine and single malt whisky
Response from The Grapes Hotel:
Thank you for your feed back we have being up dating the rooms we still have some to do so hopefully will be done next time you visit
Guest Review for The Grapes Hotel, Newcastleton
Peter
Alone
Stayed: Aug '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Calm & Relaxed"
Brief overnight stay to attend meeting. Have stopped before and everything was as expected.… Read more
"Calm & Relaxed"
Brief overnight stay to attend meeting. Have stopped before and everything was as expected. Read less
Likes:
No pressure.
Dislikes:
None
Response from The Grapes Hotel:
Thanks for the kind words
Guest Review for The Grapes Hotel, Newcastleton
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