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The Cannards Well Hotel Shepton Mallet
Self Assessed 4 Stars Hotel
Bed and Breakfast
Guest Rating: 4
See all 131 reviews
Canards Grave Road

Shepton Mallet, 

Somerset, 


BA4 4LY,  England
Average Guest Rating for The Cannards Well Hotel, Shepton Mallet
Guest reviews for The Cannards Well Hotel, Shepton Mallet are provided by real guests who have actually stayed at the property.
Rooms:
3.7
Value:
4.2
Friendliness:
4.7
Cleanliness:
3.7
Facilities:
3.8
Staff service:
4.4
Location:
4.1
Breakfast:
4.4
Guest Rating:
4
From 131 reviews
Sort:Guest Reviews
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Ruth
With a colleague
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
1
Facilities:
2
Staff service:
3
Location:
5
Breakfast:
1
"With some attention could be good!"
Good to get a room at last minute. Staff were friendly. Car park good with lovely flowers in borders. Pretty flowers in outdoor area. Shocked to see the admin desk in a clutter by bar. Stairwells & la… Read more
"With some attention could be good!"
Good to get a room at last minute. Staff were friendly. Car park good with lovely flowers in borders. Pretty flowers in outdoor area. Shocked to see the admin desk in a clutter by bar. Stairwells & landings very grubby. Room was spacious, good tv & sky. Bed was comfortable. Read less
Likes:
Excellent location.
Dislikes:
It all needs de-cluttering, deep cleaning & decorating with new carpets . We couldn't eat there because we felt if it was so grubby in public areas what would kitchen be like!
Guest Review for The Cannards Well Hotel, Shepton Mallet
Rachel
Alone
Stayed: Aug '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Good affordable accommodation very close to Bath and West show ground"
Two night stay to attend event at the Bath and West Show Ground. The third year running I've stayed. Will definitely book again… Read more
"Good affordable accommodation very close to Bath and West show ground"
Two night stay to attend event at the Bath and West Show Ground. The third year running I've stayed. Will definitely book again Read less
Likes:
Value for money, friendly staff, great breakfast
Dislikes:
Found room on the road side a bit noisy
Guest Review for The Cannards Well Hotel, Shepton Mallet
Pat
Group of Adults
Stayed: Jul '14
3
Would recommend to others.
Rooms:
1
Value:
3
Friendliness:
4
Cleanliness:
1
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"State of room"
Very noisy as at the front of the hotel. Unfortunately no pillow protectors ! So pillows smelt of previous user. Lots of cobwebs. Previous users cigarette packet and magazine (2013) in bedside drawer.… Read more
"State of room"
Very noisy as at the front of the hotel. Unfortunately no pillow protectors ! So pillows smelt of previous user. Lots of cobwebs. Previous users cigarette packet and magazine (2013) in bedside drawer. Read less
Likes:
Excellent food and drink , we had a meal in the evening that was lovely. The service was second to none,thank you.
Dislikes:
Whilst having our meal, my friend noticed her bag that was on the floor was soaked from a leaking pipe.
Response from The Cannards Well Hotel:
I can only offer mysincere apologies and have made sureall your points have been rectified.
Shame you didn't say anything when we chatted in the morning.
Guest Review for The Cannards Well Hotel, Shepton Mallet
Joyce
Mature Couple
Stayed: Apr '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Just wish we could have stayed longer."
We took a 4day/3 night break to attend the Craft exhibition locally. Cannards Well Hotel became our base for this time. We were able to come and go at our leasure, take a meal when we wanted, and re… Read more
"Just wish we could have stayed longer."
We took a 4day/3 night break to attend the Craft exhibition locally. Cannards Well Hotel became our base for this time. We were able to come and go at our leasure, take a meal when we wanted, and relax in privacy and comfort. The staff treated us with respect and courtesy, helped us with bags and cases whenever possible, and happily complied with our requests for a change of furniture in the room, for breakfast to be served in the room, etc. The jewel in the crown at this hotel is the staff. Read less
Likes:
The treatment we received from the staff, the spotlessly clean room and restaurant, and the glorious gardens (we look forward to seeing the latest addition next year).
Dislikes:
Too short - but that was our fault.
Response from The Cannards Well Hotel:
Thank you Joyce for your generous review and hope to see you in the future
Regards Jim
Guest Review for The Cannards Well Hotel, Shepton Mallet
Lisa
Alone
Stayed: Feb '14
1
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
4
Cleanliness:
1
Facilities:
2
Staff service:
3
Location:
3
Breakfast:
1
"Never Again"
staff were friendly and welcoming, the pub area was ok and food was edible but not to any standard. The room was ok, but not cleaned thoroughly, bed stunk like someone had already slept in it and the… Read more
"Never Again"
staff were friendly and welcoming, the pub area was ok and food was edible but not to any standard. The room was ok, but not cleaned thoroughly, bed stunk like someone had already slept in it and the sheets were dirty, the mattress was dipped in the middle and was not at all comfortable, the blind that covered the window fell on my head in the morning, and the window even though double glazed didnt close properly. Would not recommend this place to anyone Read less
Likes:
free internet access was the only thing about this place that was positive
Dislikes:
all of it except the free wifi
Guest Review for The Cannards Well Hotel, Shepton Mallet
jennifer
Mature Couple
Stayed: Nov '13
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"good value for money"
only one night to visit the showground the room as quite noisy but this did help me sleep better the beds were very comfortable.… Read more
"good value for money"
only one night to visit the showground the room as quite noisy but this did help me sleep better the beds were very comfortable. Read less
Likes:
the staff were friendly but not intusive the food was excelant and the service very good prices were also very reasonable.
Dislikes:
being on the front of the building the traffic did not bother us but there was a lot of other noise outside of the front of the building possible smokers. also a lot of noise banging doors etc.
Response from The Cannards Well Hotel:
Thank you for your review
Guest Review for The Cannards Well Hotel, Shepton Mallet
ALISTAIR
Group of Adults
Stayed: Sep '13
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Honest with character."
Basic accommodation but more than adequate.… Read more
"Honest with character."
Basic accommodation but more than adequate. Read less
Likes:
Fantastic food, selection of beers and friendly service.
Dislikes:
No
Guest Review for The Cannards Well Hotel, Shepton Mallet
colin
Mature Couple
Stayed: Aug '13
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Got what we paid for with a 5*PLUS breakfast"
Place is a pub with rooms above.
Staff all GR8.
Ideal for couple nights.… Read more
"Got what we paid for with a 5*PLUS breakfast"
Place is a pub with rooms above.
Staff all GR8.
Ideal for couple nights. Read less
Likes:
Breakfast after good nights sleep.
Dislikes:
Small shower BUT it did its job.
Guest Review for The Cannards Well Hotel, Shepton Mallet
Jane
Mature Couple
Stayed: Aug '13
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
3
Breakfast:
3
"Rather shabby - glad we paid a reduced price."
Helpful and friendly welcome, but the place had seen better days. Breakfast was rather minimalist (3 cereals, 2 juices, no marmalade left), but the cooked plateful was adequate (apart from the re-re-r… Read more
"Rather shabby - glad we paid a reduced price."
Helpful and friendly welcome, but the place had seen better days. Breakfast was rather minimalist (3 cereals, 2 juices, no marmalade left), but the cooked plateful was adequate (apart from the re-re-re-heated boiled potatoes). Read less
Likes:
The staff were kindly. We had a good night's sleep, even though the bed didn't seem very comfortable at first try.
Dislikes:
The traffic noise meant that we needed to keep the window shut all night. The shower (no bath) was a bit feeble. The whole place was a bit on the shabby side.
Response from The Cannards Well Hotel:
You just can't please everybody.
Find the review rather condescending.
lucky over sixty percent of this week's guests have already booked for next year's event!
Guest Review for The Cannards Well Hotel, Shepton Mallet
Chris
Mature Couple
Stayed: Aug '13
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
1
Facilities:
4
Staff service:
5
Location:
2
Breakfast:
5
"Excellent Breakfasts"
leisure… Read more
"Excellent Breakfasts"
leisure Read less
Likes:
The breakfasts
Dislikes:
Pub is on a main road so noise in room at front of house was excessive
Response from The Cannards Well Hotel:
Thank you for your comments, which have been noted and will be addressed.
Regards
Guest Review for The Cannards Well Hotel, Shepton Mallet
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