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The Shrubbery Hotel Shepton Mallet
Self Assessed 3 Stars Guest House
Bed & breakfast
Guest Rating: 4.4
See all 88 reviews
17 Commercial Road

Shepton Mallet, 

Somerset, 


BA4 5BU,  United Kingdom
Average Guest Rating for The Shrubbery Hotel, Shepton Mallet
Guest reviews for The Shrubbery Hotel, Shepton Mallet are provided by real guests who have actually stayed at the property.
Rooms:
4.1
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.4
Facilities:
4.1
Staff service:
4.7
Location:
4.4
Breakfast:
4.5
Guest Rating:
4.4
From 88 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Gina
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Relaxed and friendly atmosphere, yet, still remains professional."
Stayed for a few days visiting the Antiques Fair at the Bath and Western Showground, shame about the cold wet weather.… Read more
"Relaxed and friendly atmosphere, yet, still remains professional."
Stayed for a few days visiting the Antiques Fair at the Bath and Western Showground, shame about the cold wet weather. Read less
Likes:
Rooms very clean and comfortable. Breakfast items cool and very fresh. Breakfast eggs cooked to my personal liking. Evening meal on Saturday was delicious! Luke is an accomplished chef.
Dislikes:
None
Response from The Shrubbery Hotel:
Many thanks for taking the time to leave a review. It was a pleasure to have you and your husband stay with us and I am pleased you enjoyed our little hotel.
Guest Review for The Shrubbery Hotel, Shepton Mallet
Richard
Mature Couple
Stayed: Aug '17
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Good for a one night stay."
Stayed for one night over a Bank Holiday weekend. The room was rather dated and very hot but a fan was provided when we requested one. The en suite wasn't brilliant and carpet on the floor is a big n… Read more
"Good for a one night stay."
Stayed for one night over a Bank Holiday weekend. The room was rather dated and very hot but a fan was provided when we requested one. The en suite wasn't brilliant and carpet on the floor is a big no no. Read less
Likes:
The evening meal and breakfast were fine and well cooked. the staff seemed friendly.
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
Rob
Mature Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"0"
0… Read more
"0"
0 Read less
Likes:
0
Dislikes:
0
Guest Review for The Shrubbery Hotel, Shepton Mallet
Ruth
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Friendly, helpful"
We needed 2 nights accommodation in Somerset for attending a family event in Congresbury. Nearer hotels were fully booked so we searched further afield, not sure what to expect in MN. But we were so… Read more
"Friendly, helpful"
We needed 2 nights accommodation in Somerset for attending a family event in Congresbury. Nearer hotels were fully booked so we searched further afield, not sure what to expect in MN. But we were so pleased to have found The Shrubbery, for the relaxing retreat we wanted in the middle of a busy weekend. Will return if we ever need to stay in the area in future. Thank you. Read less
Likes:
See above
Dislikes:
No
Response from The Shrubbery Hotel:
Thank you for taking the trouble to review us. A pleasure to have you stay and I am pleased you enjoyed your time here.I look forward to your return.
Guest Review for The Shrubbery Hotel, Shepton Mallet
John
Mature Couple
Stayed: May '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"After our long journey it was the staff who went the extra mile"
An overnight stay to attend a golden wedding in the area and a leisurely breakfast… Read more
"After our long journey it was the staff who went the extra mile"
An overnight stay to attend a golden wedding in the area and a leisurely breakfast Read less
Likes:
It was explained to us in how the hotel ran rather than our being given a set of rules and made clear that theirs was not a 'corporate' enterprise so we could knock on the owners' door at any time.
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
roy
Alone
Stayed: Mar '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
4
"My wife enjoyed her stay very much"
very plesnt… Read more
"My wife enjoyed her stay very much"
very plesnt Read less
Likes:
peace and quite
Dislikes:
no
Guest Review for The Shrubbery Hotel, Shepton Mallet
Charlotte
Mature Couple
Stayed: Feb '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great Hotel"
Just an overnight stay, the room was very comfortable and clean and had all that we required.… Read more
"Great Hotel"
Just an overnight stay, the room was very comfortable and clean and had all that we required. Read less
Likes:
Reasonably priced bar meals,good food, friendly staff and welcoming also a good location for exploring area
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
Gary
Alone
Stayed: Jan '17
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Very friendly place to stay my first night in England"
Enjoyable, clean, and excellent breakfast. I will return.… Read more
"Very friendly place to stay my first night in England"
Enjoyable, clean, and excellent breakfast. I will return. Read less
Likes:
Easy to find in great location.
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
Nathan
Alone
Stayed: Dec '16
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
4
"Exactly what was required"
I had a very enjoyable stay on Saturday night. The room was a good size and staff were very friendly on arrival.… Read more
"Exactly what was required"
I had a very enjoyable stay on Saturday night. The room was a good size and staff were very friendly on arrival. Read less
Likes:
The bed was a good size and very comfy.
Dislikes:
I found two items of clothing from previous guests which suggested the room hadn't fully been tidied/cleaned.
Guest Review for The Shrubbery Hotel, Shepton Mallet
Claire
Family with older Children
Stayed: Dec '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Home from home"
Stayed a few weekends whilst my son volunteered at East Somerset Railway. Very central to Shepton Mallett and a very comfortable relaxing stay and affordable price. Food is amazing and rooms are com… Read more
"Home from home"
Stayed a few weekends whilst my son volunteered at East Somerset Railway. Very central to Shepton Mallett and a very comfortable relaxing stay and affordable price. Food is amazing and rooms are comfy. There are shops in walking distance and central to attractions like Wookey Hole, Cheddar and East Somerset Railway. The hotel has many original features which gives a cosy feel. Garden space and parking. Read less
Likes:
Lorraine does an amazing job with her hospitality and her staff are all friendly. The bar and restaurant area are both good for food and breakfast is hearty to set you up for the day.
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
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