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The Shrubbery Hotel Shepton Mallet
Self Assessed 3 Stars Guest House
Bed and Breakfast
Guest Rating: 4.4
See all 92 reviews
17 Commercial Road

Shepton Mallet, 

Somerset, 


BA4 5BU,  United Kingdom
Average Guest Rating for The Shrubbery Hotel, Shepton Mallet
Guest reviews for The Shrubbery Hotel, Shepton Mallet are provided by real guests who have actually stayed at the property.
Rooms:
4.1
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.4
Facilities:
4.1
Staff service:
4.7
Location:
4.4
Breakfast:
4.5
Guest Rating:
4.4
From 92 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Annabelle
Young Couple
Stayed: Jun '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
4
"Welcoming staff, nice homely room"
We enjoyed our stay particularly the friendly & helpful attitude displayed by all staff. We would stay again.… Read more
"Welcoming staff, nice homely room"
We enjoyed our stay particularly the friendly & helpful attitude displayed by all staff. We would stay again. Read less
Likes:
Hot chocolate in room, early/late check in. Kind & professional staff. Good location, cosy room, good parking.
Dislikes:
Full english breakfast was lovely. I would have liked mushrooms but apart from that it was great & served by friendly staff member.
Response from The Shrubbery Hotel:
Thank you for taking the time to leave a review, it is always appreciated. Pleased you enjoyed your stay and we will always try to accommodate guest requirements when possible. Sorry about no mushrooms with your breakfast, but having had so much wastage with them, we decided not to provide.
We look forward to seeing you again, Lorraine.
Guest Review for The Shrubbery Hotel, Shepton Mallet
Roy
Mature Couple
Stayed: Apr '18
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Family trip"
Short 2 night stay to visit family in the area,had room 104 that was very nice but hot when we checked in,when we came back later the room heat was overpowering,I tried to turn down the rad valve but… Read more
"Family trip"
Short 2 night stay to visit family in the area,had room 104 that was very nice but hot when we checked in,when we came back later the room heat was overpowering,I tried to turn down the rad valve but made no difference so opened the window all night,Malcolm had a look the next day but it was faulty so Lorraine turned the temp down on the boiler.The extractor fan in the bathroom was rather noisy. Read less
Likes:
All the staff we spoke to were very friendly and the breakfast was spot on.
Dislikes:
Apart from the heat and fan noise nothing,if the hotel is full parking may be a problem.
Response from The Shrubbery Hotel:
Thank you for taking the time to leave a review and the heating issue has now been resolved. Sorry, but with all the checking in the world things do sometimes get missed. Thanks for your understanding.
Guest Review for The Shrubbery Hotel, Shepton Mallet
Sarah
Group of Adults
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Fantastic"
Stayed fr one night to attend an event happening in HMP Shepton Mallet. Couldn't fault the staff, so helpful and friendly. Room was small, but ideal for my friend and I. Clean and comfortable, breakfa… Read more
"Fantastic"
Stayed fr one night to attend an event happening in HMP Shepton Mallet. Couldn't fault the staff, so helpful and friendly. Room was small, but ideal for my friend and I. Clean and comfortable, breakfast was lovely, and I thought the Easter eggs left for the hotel guests was a lovely gesture and sums up this hotel and staff in one. Kind, considerate, helpful and polite. Read less
Likes:
The room was beautiful and clean. The staff were polite, helpful and genuinely nice. The food was lovely. The tv and free wifi was an added bonus.
Dislikes:
None
Response from The Shrubbery Hotel:
Thanks for leaving reviews everywhere!! Always appreciated and we look forward to seeing you again.
Guest Review for The Shrubbery Hotel, Shepton Mallet
Tom
Alone
Stayed: Jan '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
3
"Friendly and great value for money"
A short 1 night visit.… Read more
"Friendly and great value for money"
A short 1 night visit. Read less
Likes:
Friendly staff, efficient.
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
Gina
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Relaxed and friendly atmosphere, yet, still remains professional."
Stayed for a few days visiting the Antiques Fair at the Bath and Western Showground, shame about the cold wet weather.… Read more
"Relaxed and friendly atmosphere, yet, still remains professional."
Stayed for a few days visiting the Antiques Fair at the Bath and Western Showground, shame about the cold wet weather. Read less
Likes:
Rooms very clean and comfortable. Breakfast items cool and very fresh. Breakfast eggs cooked to my personal liking. Evening meal on Saturday was delicious! Luke is an accomplished chef.
Dislikes:
None
Response from The Shrubbery Hotel:
Many thanks for taking the time to leave a review. It was a pleasure to have you and your husband stay with us and I am pleased you enjoyed our little hotel.
Guest Review for The Shrubbery Hotel, Shepton Mallet
Richard
Mature Couple
Stayed: Aug '17
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Good for a one night stay."
Stayed for one night over a Bank Holiday weekend. The room was rather dated and very hot but a fan was provided when we requested one. The en suite wasn't brilliant and carpet on the floor is a big n… Read more
"Good for a one night stay."
Stayed for one night over a Bank Holiday weekend. The room was rather dated and very hot but a fan was provided when we requested one. The en suite wasn't brilliant and carpet on the floor is a big no no. Read less
Likes:
The evening meal and breakfast were fine and well cooked. the staff seemed friendly.
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
Rob
Mature Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"0"
0… Read more
"0"
0 Read less
Likes:
0
Dislikes:
0
Guest Review for The Shrubbery Hotel, Shepton Mallet
Ruth
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Friendly, helpful"
We needed 2 nights accommodation in Somerset for attending a family event in Congresbury. Nearer hotels were fully booked so we searched further afield, not sure what to expect in MN. But we were so… Read more
"Friendly, helpful"
We needed 2 nights accommodation in Somerset for attending a family event in Congresbury. Nearer hotels were fully booked so we searched further afield, not sure what to expect in MN. But we were so pleased to have found The Shrubbery, for the relaxing retreat we wanted in the middle of a busy weekend. Will return if we ever need to stay in the area in future. Thank you. Read less
Likes:
See above
Dislikes:
No
Response from The Shrubbery Hotel:
Thank you for taking the trouble to review us. A pleasure to have you stay and I am pleased you enjoyed your time here.I look forward to your return.
Guest Review for The Shrubbery Hotel, Shepton Mallet
John
Mature Couple
Stayed: May '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"After our long journey it was the staff who went the extra mile"
An overnight stay to attend a golden wedding in the area and a leisurely breakfast… Read more
"After our long journey it was the staff who went the extra mile"
An overnight stay to attend a golden wedding in the area and a leisurely breakfast Read less
Likes:
It was explained to us in how the hotel ran rather than our being given a set of rules and made clear that theirs was not a 'corporate' enterprise so we could knock on the owners' door at any time.
Dislikes:
None
Guest Review for The Shrubbery Hotel, Shepton Mallet
roy
Alone
Stayed: Mar '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
4
"My wife enjoyed her stay very much"
very plesnt… Read more
"My wife enjoyed her stay very much"
very plesnt Read less
Likes:
peace and quite
Dislikes:
no
Guest Review for The Shrubbery Hotel, Shepton Mallet
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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