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Dolphin Hotel Wincanton
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4
See all 30 reviews
Dolphin Hotel, 34 High Street

Wincanton, 

Somerset, 


BA9 9JF,  England
Average Guest Rating for Dolphin Hotel, Wincanton
Guest reviews for Dolphin Hotel, Wincanton are provided by real guests who have actually stayed at the property.
Rooms:
3.9
Value:
4.1
Friendliness:
4.3
Cleanliness:
4.5
Facilities:
3.8
Staff service:
4.2
Location:
4.4
Breakfast:
4.1
Guest Rating:
4
From 30 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 Next
norman
Mature Couple
Stayed: Sep '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Very clean modern room"
Good place for overnight stay… Read more
"Very clean modern room"
Good place for overnight stay Read less
Likes:
Clean room
Dislikes:
Springs in mattress room9
Guest Review for Dolphin Hotel, Wincanton
Peter
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Overnight Stay"
Arrived mid afternoon met at reception by landlord who informed us of everything that we needed to know.Room was small but adequate for a one night stay,very clean and everything provided.… Read more
"Overnight Stay"
Arrived mid afternoon met at reception by landlord who informed us of everything that we needed to know.Room was small but adequate for a one night stay,very clean and everything provided. Read less
Likes:
Staff were friendly and polite, breakfast was excellent.
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
Chris
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Stress free and comfortable"
We travelled late and arrived late the staff were very accommodating and we did not feel pressured in our journey. Staff were very friendly and informative on our arrival. Room was spacious with a upg… Read more
"Stress free and comfortable"
We travelled late and arrived late the staff were very accommodating and we did not feel pressured in our journey. Staff were very friendly and informative on our arrival. Room was spacious with a upgraded bathroom. The room overlooked the high street but double glazed windows have been fitted to the old window's to keep out the noise so a good night sleep was had. Thank you Read less
Likes:
Only an overnight but good facilities and friendly.
Dislikes:
None
Response from Dolphin Hotel:
Thank you for your comments we do appreciate people who make the effort.
Guest Review for Dolphin Hotel, Wincanton
Juergen
Family with older Children
Stayed: Aug '14
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"pleasant stay"
one night only… Read more
"pleasant stay"
one night only Read less
Likes:
nice clean hotel in ideal location
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
Lauren
Young Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Great little hotel"
Clean and modern room, only downside was the mattress on the bed was very hard and lumpy and the tv signal is poor.Lovely new bathroom, plenty of hot water.… Read more
"Great little hotel"
Clean and modern room, only downside was the mattress on the bed was very hard and lumpy and the tv signal is poor.Lovely new bathroom, plenty of hot water. Read less
Likes:
Great breakfast choice
Dislikes:
Bed
Response from Dolphin Hotel:
Thank you for your review. We shall endevour to look at the room you stayed in and replace this matress. We look forward to seeing you again! Dolphin Hotel.
Guest Review for Dolphin Hotel, Wincanton
Diane
Family with older Children
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
4
Facilities:
1
Staff service:
4
Location:
3
Breakfast:
1
"not very comfy"
Room small too hot, window too small. No where to put your things no wardrobe justhooks on the wall. Too much noise. Unble to sleep untill pub had closed room above court yard where people were drinki… Read more
"not very comfy"
Room small too hot, window too small. No where to put your things no wardrobe justhooks on the wall. Too much noise. Unble to sleep untill pub had closed room above court yard where people were drinking being very load and smoking. Too hot to close the window. So very unpleasant. Showers did notwork well at all. Was glad to check out not very comfy at all.
But it was very clean and the staff were very friendly and helpful.. breakfast was nott very good. Undercooked sausage. Read less
Likes:
As above
Dislikes:
None
Response from Dolphin Hotel:
Thank you for your comments, We are sorry for the trouble with the shower however we did find an alternative room and have an emergency plumber arive on the day to repair for you. We are very dissapointed to hear you were not happy with your breakfast as we are well known and very highly rated for the breakfast and a little dissapointed this was not brought to our attention. We are aware that on occasions especially during the summer it can be noisy as we are in the high street. Regards, Dolphin
Guest Review for Dolphin Hotel, Wincanton
Jean
Mature Couple
Stayed: Jun '14
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent value hotel in centre of town"
One night stay, very quiet room at rear of hotel. Very comfortable bed, spotlessly clean room and bathroom. Excellent breakfast included in price.… Read more
"Excellent value hotel in centre of town"
One night stay, very quiet room at rear of hotel. Very comfortable bed, spotlessly clean room and bathroom. Excellent breakfast included in price. Read less
Likes:
We thought a Friday night would be noisy, but our room had secondary glazing (which we did not have to use). Excellent value all round.
Dislikes:
No.
Guest Review for Dolphin Hotel, Wincanton
Huw
Mature Couple
Stayed: Jun '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Ticks all the right boxes."
We stayed for a Friday and Saturday night while attending a couple of local functions.… Read more
"Ticks all the right boxes."
We stayed for a Friday and Saturday night while attending a couple of local functions. Read less
Likes:
The staff were very welcoming and helpful and our room (at the front) was spacious, clean and comfortable.
Breakfast was good and we'd be more than happy to stay there again.
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
J K
Group of Adults
Stayed: May '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Ideal stay"
Friendly welcome, room spotlessly clean, perfectly adequate and functional for a short stay… Read more
"Ideal stay"
Friendly welcome, room spotlessly clean, perfectly adequate and functional for a short stay Read less
Likes:
The location in the centre of wincanton, good wifi reception, gorgeous (big) breakfast served until 10.30 , spotlessly clean.
Dislikes:
A bit warm in the room and window was secondly glazed and wouldn't open to let air in
Guest Review for Dolphin Hotel, Wincanton
Grace
Alone
Stayed: Nov '13
4
Would recommend to others.
Rooms:
5
Value:
3
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
4
"Nice Rooms but Sleepess Nights"
Impressed with quality of room and bathroom of a high standard, very clean. One expects the rooms to be a bit noisy because it's a pub, but it is very difficult to find sleep here on busy nights!… Read more
"Nice Rooms but Sleepess Nights"
Impressed with quality of room and bathroom of a high standard, very clean. One expects the rooms to be a bit noisy because it's a pub, but it is very difficult to find sleep here on busy nights! Read less
Likes:
Clean room furnished to high standard. New and modern bathroom suite.
Dislikes:
Noise levels in the evening are quite bad, and because the walls are thin between rooms could hear people chatting loudly in neighbouring rooms into early hours.
Also the bathroom had no extractor fa
Response from Dolphin Hotel:
Thank you for your comments. We will investigate the room you were staying in as far as we are aware all bathrooms have extractors so this will be looked at.
Unfortunately due to the "Hogswatch" Weekend here bringing hundreds into Wincanton for the weekend the noise levels are higher than normal with guests sometimes not returning to their rooms until the middle of the morning. We apologise for any inconvienience. Milly & Peter.
Guest Review for Dolphin Hotel, Wincanton
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