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Dolphin Hotel Wincanton
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.8
See all 42 reviews
Dolphin Hotel, 34 High Street

Wincanton, 

Somerset, 


BA9 9JF,  England
Average Guest Rating for Dolphin Hotel, Wincanton
Guest reviews for Dolphin Hotel, Wincanton are provided by real guests who have actually stayed at the property.
Rooms:
3.6
Value:
3.8
Friendliness:
4.1
Cleanliness:
4.2
Facilities:
3.5
Staff service:
3.9
Location:
4.2
Breakfast:
4.0
Guest Rating:
3.8
From 42 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 Next
Helen
Alone
Stayed: Feb '16
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
2
"No frills but has what you need!"
A last minute business trip, no room available in my usual hotel. The room and bedding were clean. The bed was comfortable. Tv, tea making facilities in the room and good wifi connection.… Read more
"No frills but has what you need!"
A last minute business trip, no room available in my usual hotel. The room and bedding were clean. The bed was comfortable. Tv, tea making facilities in the room and good wifi connection. Read less
Likes:
Food from the bar was good value and tasty. The bar staff were friendly.
Dislikes:
Breakfast was at 7am. The water for tea and the coffee were not on, it was 7.15 by the time they were ready. I didn't have a cooked breakfast as order wasnt taken till 7.10 & I needed to leave at 7.30
Guest Review for Dolphin Hotel, Wincanton
Angela
Young Couple
Stayed: Oct '15
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
2
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
3
"Nice rooms, but cleanliness left a little to be desired."
Booked the Dolphin as we had a wedding reception to attend. There was a huge cobweb hanging from the ceiling, the extractor in the bathroom was gross and there were cigarette ends all over the outside… Read more
"Nice rooms, but cleanliness left a little to be desired."
Booked the Dolphin as we had a wedding reception to attend. There was a huge cobweb hanging from the ceiling, the extractor in the bathroom was gross and there were cigarette ends all over the outside window sill of our non smoking room. Other than that, the rooms were comfortable and airy, and the staff friendly. The breakfast seemed meagre, especially for my vegetarian partner - perhaps keep some frozen veggie sausages for the veggies? Read less
Likes:
Friendly staff, large rooms.
Dislikes:
Poor cleanliness as mentioned above, peeling paint in the bathroom and a lack of veggie options for breakfast.
Guest Review for Dolphin Hotel, Wincanton
John
Alone
Stayed: Sep '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
4
"So awful I abandoned my stay!"
I arrived straight from a 9 hour flight so was looking for a good nights sleep. I was given room 10 with one small window overlooking the courtyard where a lot of people were sitting at benches so t… Read more
"So awful I abandoned my stay!"
I arrived straight from a 9 hour flight so was looking for a good nights sleep. I was given room 10 with one small window overlooking the courtyard where a lot of people were sitting at benches so the noise level was already high at 5.0pm. It was obviously only going to get louder as the evening wore on. The room was small and bathroom about 5ft square. They didn't have another room available so I abandoned my booking and went to another hotel. Read less
Likes:
I didn't.
Dislikes:
The web site gave the impression of a good quality hotel albeit a bit dated, but the reality is that it is now a drinkers pub with some second rate rooms. Not a place for a quiet night's sleep!
Response from Dolphin Hotel:
Sorry to hear this complaint I certainly have not been made aware of this issue. Room 10 is a popular room overlooking the courtyard, yes during the summer the courtyard is popular for guests and locals however this is to be expected at 5pm. If we were made aware before hand a quieter room was required due to your traveling we would certainly have changed rooms beforehand. I am sorry your experience was not as you expected. Regards, Dolphin Hotel.
Guest Review for Dolphin Hotel, Wincanton
Gary
Mature Couple
Stayed: Sep '15
3
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
5
"Adequate for overnight stay"
Overnight stop on the way to Cornwall.… Read more
"Adequate for overnight stay"
Overnight stop on the way to Cornwall. Read less
Likes:
The breakfast.
Dislikes:
The room was tired, and could have done with at least one chair as not everyone will sit in the bar until bedtime. The TV was badly set up. The building is old but more effort could have been made.
Guest Review for Dolphin Hotel, Wincanton
Kathleen
With a colleague
Stayed: Aug '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"super breakfast"
Just needed somewhere local to stay for a wedding. Good value, basic single room. My friend had a family room which was huge!… Read more
"super breakfast"
Just needed somewhere local to stay for a wedding. Good value, basic single room. My friend had a family room which was huge! Read less
Likes:
Comfy bed, good breakfast. Good value for money.
Dislikes:
It was very noisy even after midnight.
I could have done with a coat hanger, but a minor detail. My friend was also missing a mug.
Guest Review for Dolphin Hotel, Wincanton
Claire
Young Couple
Stayed: Jul '15
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
2
Breakfast:
4
"Ok stay for the money spent"
Overall a fairly pleasant stay, would stay again but only for one night. It was all over the show, dinner in the cafe bit, breakfast in the restaurant bit which wasn't really explained. We had to help… Read more
"Ok stay for the money spent"
Overall a fairly pleasant stay, would stay again but only for one night. It was all over the show, dinner in the cafe bit, breakfast in the restaurant bit which wasn't really explained. We had to help other people trying to check in as nobody knew where to go, our room was right above the bar which played loud club music until the early hours. Check in was just a cupboard not reception so just had to wait outside the bar. Read less
Likes:
The staff were friendly and helpful when needed, the food for the evening meal and breakfast was nice and good value for money. It was nearby to the wedding venue The value for money per night was gd.
Dislikes:
Private parking but hard to get to, states on website it has sky TV in every room which is a lie, dirty carpets on stairs, room basic, not luxury as stated. Staff limited, has to wait to be checked in
Guest Review for Dolphin Hotel, Wincanton
Grahame
Mature Couple
Stayed: Jul '15
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
3
Breakfast:
4
"food good but accommodation in need of attention"
Over night stay on way to St Austell… Read more
"food good but accommodation in need of attention"
Over night stay on way to St Austell Read less
Likes:
Food excellent value
Dislikes:
Décor was sad and in need of refurb
Guest Review for Dolphin Hotel, Wincanton
Heather
Alone
Stayed: Jun '15
3
Would not recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
2
"I asked to move rooms - it's very noisy on the courtyard side."
Staying in Wincanton overnight to visit friends… Read more
"I asked to move rooms - it's very noisy on the courtyard side."
Staying in Wincanton overnight to visit friends Read less
Likes:
Staff were friendly and helpful
Dislikes:
The room assigned to me overlooked the courtyard and was very noisy. I was moved to another room which was newly decorated and much quieter. Bed was very uncomfortable - obviously old.
Guest Review for Dolphin Hotel, Wincanton
Russell
Mature Couple
Stayed: May '15
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
2
"Nice room shame about the entrance."
Overnight to visit friends… Read more
"Nice room shame about the entrance."
Overnight to visit friends Read less
Likes:
Good clean room with lovely linen sheets. Comfortable new bed. Good nights sleep
Dislikes:
The entrance really lets this down. Ok the pub was busy but the staff on duty clearly had little time to see to us and we felt a nuisance.
Breakfast adequate,fruit/yogurt was only provided as specia
Response from Dolphin Hotel:
Thank you for your comments. We completely agree about the entrance, unfortunately we are having an ongoing battle with the council to open up our back entrance. At times we are very busy and can only apologise if you felt we did not look after you this is not a true reflection on us looking at other reviews.
Guest Review for Dolphin Hotel, Wincanton
Laurent
Family with older Children
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"nice place to discover this part of South-West England, traditional hotel but quiet and clean +wifi."
3 nights in order to visit Portsmouth, Stonehenge, Longleat and Bath. We booked 2 rooms.… Read more
"nice place to discover this part of South-West England, traditional hotel but quiet and clean +wifi."
3 nights in order to visit Portsmouth, Stonehenge, Longleat and Bath. We booked 2 rooms. Read less
Likes:
well located for our visits. quiet, good bedding.
Dislikes:
no restaurant at the hotel, but we found a friendly pub (the Nog Inn) nearby.
Guest Review for Dolphin Hotel, Wincanton
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