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Dolphin Hotel Wincanton
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.9
See all 37 reviews
Dolphin Hotel, 34 High Street

Wincanton, 

Somerset, 


BA9 9JF,  England
Average Guest Rating for Dolphin Hotel, Wincanton
Guest reviews for Dolphin Hotel, Wincanton are provided by real guests who have actually stayed at the property.
Rooms:
3.8
Value:
4.0
Friendliness:
4.2
Cleanliness:
4.4
Facilities:
3.6
Staff service:
4.0
Location:
4.2
Breakfast:
4.1
Guest Rating:
3.9
From 37 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 Next
Claire
Young Couple
Stayed: Jul '15
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
2
Breakfast:
4
"Ok stay for the money spent"
Overall a fairly pleasant stay, would stay again but only for one night. It was all over the show, dinner in the cafe bit, breakfast in the restaurant bit which wasn't really explained. We had to help… Read more
"Ok stay for the money spent"
Overall a fairly pleasant stay, would stay again but only for one night. It was all over the show, dinner in the cafe bit, breakfast in the restaurant bit which wasn't really explained. We had to help other people trying to check in as nobody knew where to go, our room was right above the bar which played loud club music until the early hours. Check in was just a cupboard not reception so just had to wait outside the bar. Read less
Likes:
The staff were friendly and helpful when needed, the food for the evening meal and breakfast was nice and good value for money. It was nearby to the wedding venue The value for money per night was gd.
Dislikes:
Private parking but hard to get to, states on website it has sky TV in every room which is a lie, dirty carpets on stairs, room basic, not luxury as stated. Staff limited, has to wait to be checked in
Guest Review for Dolphin Hotel, Wincanton
Grahame
Mature Couple
Stayed: Jul '15
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
3
Breakfast:
4
"food good but accommodation in need of attention"
Over night stay on way to St Austell… Read more
"food good but accommodation in need of attention"
Over night stay on way to St Austell Read less
Likes:
Food excellent value
Dislikes:
Décor was sad and in need of refurb
Guest Review for Dolphin Hotel, Wincanton
Heather
Alone
Stayed: Jun '15
3
Would not recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
2
"I asked to move rooms - it's very noisy on the courtyard side."
Staying in Wincanton overnight to visit friends… Read more
"I asked to move rooms - it's very noisy on the courtyard side."
Staying in Wincanton overnight to visit friends Read less
Likes:
Staff were friendly and helpful
Dislikes:
The room assigned to me overlooked the courtyard and was very noisy. I was moved to another room which was newly decorated and much quieter. Bed was very uncomfortable - obviously old.
Guest Review for Dolphin Hotel, Wincanton
Russell
Mature Couple
Stayed: May '15
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
2
"Nice room shame about the entrance."
Overnight to visit friends… Read more
"Nice room shame about the entrance."
Overnight to visit friends Read less
Likes:
Good clean room with lovely linen sheets. Comfortable new bed. Good nights sleep
Dislikes:
The entrance really lets this down. Ok the pub was busy but the staff on duty clearly had little time to see to us and we felt a nuisance.
Breakfast adequate,fruit/yogurt was only provided as specia
Response from Dolphin Hotel:
Thank you for your comments. We completely agree about the entrance, unfortunately we are having an ongoing battle with the council to open up our back entrance. At times we are very busy and can only apologise if you felt we did not look after you this is not a true reflection on us looking at other reviews.
Guest Review for Dolphin Hotel, Wincanton
Laurent
Family with older Children
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"nice place to discover this part of South-West England, traditional hotel but quiet and clean +wifi."
3 nights in order to visit Portsmouth, Stonehenge, Longleat and Bath. We booked 2 rooms.… Read more
"nice place to discover this part of South-West England, traditional hotel but quiet and clean +wifi."
3 nights in order to visit Portsmouth, Stonehenge, Longleat and Bath. We booked 2 rooms. Read less
Likes:
well located for our visits. quiet, good bedding.
Dislikes:
no restaurant at the hotel, but we found a friendly pub (the Nog Inn) nearby.
Guest Review for Dolphin Hotel, Wincanton
Colin
Mature Couple
Stayed: Oct '14
5
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
3
Breakfast:
5
"Good place for a night"
We stayed for one night on a Wednesday. Reception was a cluttered cubbyhole with a fridge.Not a good first inpression. We were handed our key and told how to get to our room. Room was clean and re… Read more
"Good place for a night"
We stayed for one night on a Wednesday. Reception was a cluttered cubbyhole with a fridge.Not a good first inpression. We were handed our key and told how to get to our room. Room was clean and recently refurbished and of a good standard. We did not stay in for an evening meal but ate at a nearby Indian restaurant which had been recommended on Trip advisor. Read less
Likes:
We cannot comment on the food other than to say that the breakfast was delicious. Full English, well cooked eggs which were fresh from the pan. Excellent! Old stable were it was served was a bit cold
Dislikes:
Smoking area under our bedroom window got very noisy at times.
Guest Review for Dolphin Hotel, Wincanton
Sarah
Young Couple
Stayed: Oct '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely Hotel"
We stayed as we had come to see friends!… Read more
"Lovely Hotel"
We stayed as we had come to see friends! Read less
Likes:
Very friendly, helpful and accommodating staff!
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
norman
Mature Couple
Stayed: Sep '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Very clean modern room"
Good place for overnight stay… Read more
"Very clean modern room"
Good place for overnight stay Read less
Likes:
Clean room
Dislikes:
Springs in mattress room9
Guest Review for Dolphin Hotel, Wincanton
Peter
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Overnight Stay"
Arrived mid afternoon met at reception by landlord who informed us of everything that we needed to know.Room was small but adequate for a one night stay,very clean and everything provided.… Read more
"Overnight Stay"
Arrived mid afternoon met at reception by landlord who informed us of everything that we needed to know.Room was small but adequate for a one night stay,very clean and everything provided. Read less
Likes:
Staff were friendly and polite, breakfast was excellent.
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
Chris
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Stress free and comfortable"
We travelled late and arrived late the staff were very accommodating and we did not feel pressured in our journey. Staff were very friendly and informative on our arrival. Room was spacious with a upg… Read more
"Stress free and comfortable"
We travelled late and arrived late the staff were very accommodating and we did not feel pressured in our journey. Staff were very friendly and informative on our arrival. Room was spacious with a upgraded bathroom. The room overlooked the high street but double glazed windows have been fitted to the old window's to keep out the noise so a good night sleep was had. Thank you Read less
Likes:
Only an overnight but good facilities and friendly.
Dislikes:
None
Response from Dolphin Hotel:
Thank you for your comments we do appreciate people who make the effort.
Guest Review for Dolphin Hotel, Wincanton
Page: 1 | 2 | 3 | 4 Next
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