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Dolphin Hotel Wincanton
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4
See all 34 reviews
Dolphin Hotel, 34 High Street

Wincanton, 

Somerset, 


BA9 9JF,  England
Average Guest Rating for Dolphin Hotel, Wincanton
Guest reviews for Dolphin Hotel, Wincanton are provided by real guests who have actually stayed at the property.
Rooms:
3.9
Value:
4.0
Friendliness:
4.2
Cleanliness:
4.5
Facilities:
3.8
Staff service:
4.1
Location:
4.3
Breakfast:
4.1
Guest Rating:
4
From 34 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 Next
Russell
Mature Couple
Stayed: May '15
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
2
"Nice room shame about the entrance."
Overnight to visit friends… Read more
"Nice room shame about the entrance."
Overnight to visit friends Read less
Likes:
Good clean room with lovely linen sheets. Comfortable new bed. Good nights sleep
Dislikes:
The entrance really lets this down. Ok the pub was busy but the staff on duty clearly had little time to see to us and we felt a nuisance.
Breakfast adequate,fruit/yogurt was only provided as specia
Response from Dolphin Hotel:
Thank you for your comments. We completely agree about the entrance, unfortunately we are having an ongoing battle with the council to open up our back entrance. At times we are very busy and can only apologise if you felt we did not look after you this is not a true reflection on us looking at other reviews.
Guest Review for Dolphin Hotel, Wincanton
Laurent
Family with older Children
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"nice place to discover this part of South-West England, traditional hotel but quiet and clean +wifi."
3 nights in order to visit Portsmouth, Stonehenge, Longleat and Bath. We booked 2 rooms.… Read more
"nice place to discover this part of South-West England, traditional hotel but quiet and clean +wifi."
3 nights in order to visit Portsmouth, Stonehenge, Longleat and Bath. We booked 2 rooms. Read less
Likes:
well located for our visits. quiet, good bedding.
Dislikes:
no restaurant at the hotel, but we found a friendly pub (the Nog Inn) nearby.
Guest Review for Dolphin Hotel, Wincanton
Colin
Mature Couple
Stayed: Oct '14
5
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
3
Breakfast:
5
"Good place for a night"
We stayed for one night on a Wednesday. Reception was a cluttered cubbyhole with a fridge.Not a good first inpression. We were handed our key and told how to get to our room. Room was clean and re… Read more
"Good place for a night"
We stayed for one night on a Wednesday. Reception was a cluttered cubbyhole with a fridge.Not a good first inpression. We were handed our key and told how to get to our room. Room was clean and recently refurbished and of a good standard. We did not stay in for an evening meal but ate at a nearby Indian restaurant which had been recommended on Trip advisor. Read less
Likes:
We cannot comment on the food other than to say that the breakfast was delicious. Full English, well cooked eggs which were fresh from the pan. Excellent! Old stable were it was served was a bit cold
Dislikes:
Smoking area under our bedroom window got very noisy at times.
Guest Review for Dolphin Hotel, Wincanton
Sarah
Young Couple
Stayed: Oct '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely Hotel"
We stayed as we had come to see friends!… Read more
"Lovely Hotel"
We stayed as we had come to see friends! Read less
Likes:
Very friendly, helpful and accommodating staff!
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
norman
Mature Couple
Stayed: Sep '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Very clean modern room"
Good place for overnight stay… Read more
"Very clean modern room"
Good place for overnight stay Read less
Likes:
Clean room
Dislikes:
Springs in mattress room9
Guest Review for Dolphin Hotel, Wincanton
Peter
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Overnight Stay"
Arrived mid afternoon met at reception by landlord who informed us of everything that we needed to know.Room was small but adequate for a one night stay,very clean and everything provided.… Read more
"Overnight Stay"
Arrived mid afternoon met at reception by landlord who informed us of everything that we needed to know.Room was small but adequate for a one night stay,very clean and everything provided. Read less
Likes:
Staff were friendly and polite, breakfast was excellent.
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
Chris
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Stress free and comfortable"
We travelled late and arrived late the staff were very accommodating and we did not feel pressured in our journey. Staff were very friendly and informative on our arrival. Room was spacious with a upg… Read more
"Stress free and comfortable"
We travelled late and arrived late the staff were very accommodating and we did not feel pressured in our journey. Staff were very friendly and informative on our arrival. Room was spacious with a upgraded bathroom. The room overlooked the high street but double glazed windows have been fitted to the old window's to keep out the noise so a good night sleep was had. Thank you Read less
Likes:
Only an overnight but good facilities and friendly.
Dislikes:
None
Response from Dolphin Hotel:
Thank you for your comments we do appreciate people who make the effort.
Guest Review for Dolphin Hotel, Wincanton
Juergen
Family with older Children
Stayed: Aug '14
4
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
4
"pleasant stay"
one night only… Read more
"pleasant stay"
one night only Read less
Likes:
nice clean hotel in ideal location
Dislikes:
None
Guest Review for Dolphin Hotel, Wincanton
Lauren
Young Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Great little hotel"
Clean and modern room, only downside was the mattress on the bed was very hard and lumpy and the tv signal is poor.Lovely new bathroom, plenty of hot water.… Read more
"Great little hotel"
Clean and modern room, only downside was the mattress on the bed was very hard and lumpy and the tv signal is poor.Lovely new bathroom, plenty of hot water. Read less
Likes:
Great breakfast choice
Dislikes:
Bed
Response from Dolphin Hotel:
Thank you for your review. We shall endevour to look at the room you stayed in and replace this matress. We look forward to seeing you again! Dolphin Hotel.
Guest Review for Dolphin Hotel, Wincanton
Diane
Family with older Children
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
4
Facilities:
1
Staff service:
4
Location:
3
Breakfast:
1
"not very comfy"
Room small too hot, window too small. No where to put your things no wardrobe justhooks on the wall. Too much noise. Unble to sleep untill pub had closed room above court yard where people were drinki… Read more
"not very comfy"
Room small too hot, window too small. No where to put your things no wardrobe justhooks on the wall. Too much noise. Unble to sleep untill pub had closed room above court yard where people were drinking being very load and smoking. Too hot to close the window. So very unpleasant. Showers did notwork well at all. Was glad to check out not very comfy at all.
But it was very clean and the staff were very friendly and helpful.. breakfast was nott very good. Undercooked sausage. Read less
Likes:
As above
Dislikes:
None
Response from Dolphin Hotel:
Thank you for your comments, We are sorry for the trouble with the shower however we did find an alternative room and have an emergency plumber arive on the day to repair for you. We are very dissapointed to hear you were not happy with your breakfast as we are well known and very highly rated for the breakfast and a little dissapointed this was not brought to our attention. We are aware that on occasions especially during the summer it can be noisy as we are in the high street. Regards, Dolphin
Guest Review for Dolphin Hotel, Wincanton
Page: 1 | 2 | 3 | 4 Next
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