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Pen Mill Hotel Yeovil
Self Assessed 4 Stars Guest House
Hotel
Guest Rating: 4.7
See all 118 reviews
Sherborne Road

Yeovil, 

Somerset, 


BA21 5DB,  United Kingdom
Average Guest Rating for Pen Mill Hotel, Yeovil
Guest reviews for Pen Mill Hotel, Yeovil are provided by real guests who have actually stayed at the property.
Rooms:
4.6
Value:
4.5
Friendliness:
4.9
Cleanliness:
4.8
Facilities:
4.6
Staff service:
4.8
Location:
4.4
Breakfast:
4.7
Guest Rating:
4.7
From 118 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Wendy
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Lovely weekend in Yeovil"
Stayed at this hotel for 2 nights, Saturday to Sunday. Used it as a base to visit Somerset and Dorset. Good location and easy to find. Ate both evenings in hotel and thoroughly enjoyed our meals. Brea… Read more
"Lovely weekend in Yeovil"
Stayed at this hotel for 2 nights, Saturday to Sunday. Used it as a base to visit Somerset and Dorset. Good location and easy to find. Ate both evenings in hotel and thoroughly enjoyed our meals. Breakfast was also excellent. Whilst pub does get quite busy, (obviously has a good reputation), you could not hear any noise when in the bedroom and seats were kept for us in the restaurant. Read less
Likes:
Cannot fault the service we received. Whether the staff were cleaning, serving, or booking us in, it made no difference, everybody was very friendly and gave excellent service.
Dislikes:
None
Guest Review for Pen Mill Hotel, Yeovil
Chris
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Delightful"
Excellent relaxing stay after a stressful drive.… Read more
"Delightful"
Excellent relaxing stay after a stressful drive. Read less
Likes:
We were very impressed with all your staff, they were all supporting one another,without problem. Nothing was too much trouble. And dare I say it, it was wonderful to be served by local English staff.
Dislikes:
It would be kinder if the bathroom extractor fan turned off after 10 minutes rather than 20 but this is a very minor point.
Response from Pen Mill Hotel:
I'm so pleased that you have enjoyed your stay with us and appreciated the extra mile our staff go to make everyone's visit as pleasurable as possible.
If I'm honest, I 100% agree with you with regards to the extractor fan timing. However..... Sadly as the room you were staying in has a large bathroom, it does take a little longer to extract all of the air from the bathroom, thus 20 minutes.

I look forward to welcoming you again soon.

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
Luke
Mature Couple
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Business Stay"
Overnight stay for business… Read more
"Business Stay"
Overnight stay for business Read less
Likes:
Everything. They have done an excellent job with the refurbishment of the room we stayed in and it is the first time I have I have found an extractor fan in a bathroom clean. Well done.
Dislikes:
None
Response from Pen Mill Hotel:
I'm so pleased that you have enjoyed your stay with us and you have noticed and appreciated the attention-to-detail we offer.

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
Stephen
Alone
Stayed: Nov '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"very nice stay"
good beer good food good bed… Read more
"very nice stay"
good beer good food good bed Read less
Likes:
.
Dislikes:
None
Response from Pen Mill Hotel:
What more could you ask for? :)

I'm so pleased you enjoyed your stay with us. I look forward to welcoming you again soon.

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
John
Mature Couple
Stayed: Oct '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A pleasant weekend stay!"
A very pleasant two-night stay at The Pen Mill Hotel which we used as a base for our visits to The RNAS, Yeovilton and Montacute House (NT property) before going on to visit friends near Bridport. The… Read more
"A pleasant weekend stay!"
A very pleasant two-night stay at The Pen Mill Hotel which we used as a base for our visits to The RNAS, Yeovilton and Montacute House (NT property) before going on to visit friends near Bridport. The hotel was perfectly adequate for our needs and the evening meals and breakfasts were superb. The staff were exceptionally friendly and attentive and we would thoroughly recommend staying here. We would certainly stay again. Read less
Likes:
Everything
Dislikes:
None
Response from Pen Mill Hotel:
It really pleases me to read reviews such as yours and I thank you for taking the time to write us such a wonderful review.

I hope you choose the Pen Mill upon your next visit to the area. Haynes Motor Museum is a wonderful attraction.

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
Linda
Mature Couple
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"House hunting"
Stayed for 2 nights whilst house hunting in the area. Had stayed at the hotel once before and liked the friendliness of the staff, location and the food was good - although we made the mistake of not… Read more
"House hunting"
Stayed for 2 nights whilst house hunting in the area. Had stayed at the hotel once before and liked the friendliness of the staff, location and the food was good - although we made the mistake of not booking a table for the evening meal on one day when they had a carvery - the restaurant was full. Managed to buy the property we wanted too so all in all a good time. Read less
Likes:
Staff, location and food all good.
Dislikes:
Our double bed was twins pushed together and the mattresses were not that good. Pillows were a bit thin and hard, usually take my own but forgot this time.
Response from Pen Mill Hotel:
I'm so pleased that you enjoyed your stay with us and your trip was a successful one.

Your bed was actually a Super King Sized bed which, in probably 75% of hotels, are two 'specialised' single beds properly joined together. I'm so sorry this was not to your liking, perhaps a King Sized bedded room maybe be more suited to you.

I wish you luck in your move to the area and hope to see more of you in our restaurant. :)

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
Mark
Alone
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely homely hotel."
Stayed for one night. Staff really helpful and could t have done more for me… Read more
"Lovely homely hotel."
Stayed for one night. Staff really helpful and could t have done more for me Read less
Likes:
Really friendly staff and beautiful homely rooms
Dislikes:
None
Response from Pen Mill Hotel:
I'm so sorry for the delay in responding to your wonderful review. I'm so, so pleased you enjoyed your stay with us and appreciated our wonderful staff.

I look forward to welcoming you again in the future.


Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
Graham
Mature Couple
Stayed: Sep '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"excellent"
welcoming and enjoyable… Read more
"excellent"
welcoming and enjoyable Read less
Likes:
cleanliness good room and facilities very polite staff
Dislikes:
The pillows were like sleeping on bricks and we were not advised on fire evacuation/escape
Response from Pen Mill Hotel:
I'm so pleased you found us an "Excellent" / 5* hotel. I am however sorry that you found our pillows to resemble "bricks". I will check the pillows in your room to see no one has replaced them with bricks! :) The Fire Evacuation notice in your room was on the side of the wardrobe next to the door.

I look forward to welcoming you again very soon.

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
Ann
Group of Adults
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Brillliant"
Friday and Saturday night… Read more
"Brillliant"
Friday and Saturday night Read less
Likes:
Everything was to a high standard my daughter said she had never slept so well in a hotel
Dislikes:
There's a step leading up to a table with a window seat in the bar, the edge of the step should be more visible as I took a trouble and was very lucky not to have injured myself badly
Response from Pen Mill Hotel:
I'm so pleased that you enjoyed your stay with us. You can't argue with a "Brilliant" can you.
Our steps have previously (to my knowledge) never been a problem. However, I will certainly look into this upon our upcoming Risk Assessment Review and check our Accident Book for similar incidents.
I do hope you tumble did not affect your weekend?

Here's looking forward to your next visit.

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
Jacqui
Mature Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"A very friendly welcome set the tone for an excellent short stay"
Our short stay was one to remember for all the right reasons. The room was well furnished and the bed was exceptionally comfortable. We ate two evening meals during our stay, and both were faultless;… Read more
"A very friendly welcome set the tone for an excellent short stay"
Our short stay was one to remember for all the right reasons. The room was well furnished and the bed was exceptionally comfortable. We ate two evening meals during our stay, and both were faultless; very tasty, freshly prepared and excellent quality. The staff were very attentive and always cheerful. Read less
Likes:
The bed, staff and food were all highlights of our stay
Dislikes:
Road noise was quite loud at times but calmed down before went to bed. The window was double glazed but we needed the window open
Response from Pen Mill Hotel:
I'm so pleased that you enjoyed your stay with us. It was a pleasure to accommodate you.

I look forward to your next visit.

Kindest regards

Jon Palmer
Owner
Guest Review for Pen Mill Hotel, Yeovil
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