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The Berkeley Ayr
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Restaurant with rooms
Guest Rating: 4
See all 6 reviews
1 Barns St

Ayr, 

South Ayrshire, 


KA7 1XB,  Scotland
Average Guest Rating for The Berkeley, Ayr
Guest reviews for The Berkeley, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
3.7
Friendliness:
4.2
Cleanliness:
4.2
Facilities:
3.3
Staff service:
4.0
Location:
4.2
Breakfast:
3.6
Guest Rating:
4
From 6 reviews
Sort:Guest Reviews
CAROLINE
Group of Adults
Stayed: Nov '14
3
Would not recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
4
"clean and comfortable but spoiled by admin problems"
Accommodation was comfortable and clean. We were overcharged due to hotel booking system. Checked on return home and informed hotel on return home (Sunday) to request refund but had no reply from them… Read more
"clean and comfortable but spoiled by admin problems"
Accommodation was comfortable and clean. We were overcharged due to hotel booking system. Checked on return home and informed hotel on return home (Sunday) to request refund but had no reply from them until Tuesday. They were surly and reluctant to admit error, but eventually admitted their error and said refund would take up to 10 working days. We were unhappy with this and said that we would be seeking legal advice. Refund was then paid same day, with no communication or apology. Read less
Likes:
Comfy bed and room. Breakfast good - eventually.
Dislikes:
Main building locked overnight, no staff. Went down for breakfast at 9.40am and had to wait outside for staff to arrive to let us in at 9.50am. Overcharged and had to fight for refund with no apology.
Guest Review for The Berkeley, Ayr
Tracie
Group of Adults
Stayed: Sep '14
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
3
Location:
3
"Disappointing"
We stayed for 1 night with 3 other couples, room was pleasant but our friends had booked a suite for 2 nights but got told they could only stay in that room for 1 night as they had double booked it wi… Read more
"Disappointing"
We stayed for 1 night with 3 other couples, room was pleasant but our friends had booked a suite for 2 nights but got told they could only stay in that room for 1 night as they had double booked it with a wedding party...really!!!!! It was our friends 40th, still a celebration, also other friends got put in an annex building across the road, there were dogs running about, room was shabby, so they were very disappointed, so much so they didnt stay 2nd night . Read less
Likes:
Thd room were clean and tidy, we do stay in nice hotels so it was nothing outstanding.
Dislikes:
We got room service breakfast only to find out later they charge six pounds per plate to deliver????
Guest Review for The Berkeley, Ayr
Adrian
With a colleague
Stayed: Apr '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
2
"A few days away at the races"
Was visiting Ayr to attend the Scottish Grand National meeting and the location of the hotel is ideal close to the centre of the town.… Read more
"A few days away at the races"
Was visiting Ayr to attend the Scottish Grand National meeting and the location of the hotel is ideal close to the centre of the town. Read less
Likes:
Staying in a room where we could come and go as we pleased without having to go into the main building
Dislikes:
I was disappointed with the choice at breakfast and the quality of the ingredients used.
I was staying with my father in law and the twin beds were a little close together, one too close to the wall
Guest Review for The Berkeley, Ayr
serena
With a colleague
Stayed: Sep '13
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"charming cosy friendly and wonderfully decorated"
Our stay was delightful and the owners of this charming hotel are hands on fully involved in every part of the operation. Newly decorated with with a true designers touch magnificant stair case and c… Read more
"charming cosy friendly and wonderfully decorated"
Our stay was delightful and the owners of this charming hotel are hands on fully involved in every part of the operation. Newly decorated with with a true designers touch magnificant stair case and cosy restaurant area I would definitely be back. Read less
Likes:
The wonderful people that owned it. They work very hard and truly devoted to making everyones stay a wonderful experience.
Dislikes:
None
Guest Review for The Berkeley, Ayr
Jo
Mature Couple
Stayed: May '13
4
Would recommend to others.
Rooms:
4
Value:
2
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
3
"Friendly"
Good… Read more
"Friendly"
Good Read less
Likes:
Good location
Dislikes:
A bit over priced
Guest Review for The Berkeley, Ayr
Joyce
Mature Couple
Stayed: Mar '13
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Enjoyable short stay"
Short break to visit family… Read more
"Enjoyable short stay"
Short break to visit family Read less
Likes:
Location of hotel. Lovely boutique atmosphere. Welcome and dinner on first night.
Dislikes:
Shower quality was poor. Lack of hot water in the evening.
Guest Review for The Berkeley, Ayr
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